ATK Gaming Gear

1ReasonEQ法国 · 写过 3 条评价 · 体验于 2026-07-24 · 发表于 2026-07-24

Good support, Amazing mouse.

Original issue & review : Had issues with the order, i added a coupon code that wasn't applied correctly on order; when i received the mouse, i didn't had the included sleeve and mouse pad. Asked support, which replied within 24 hours, if it was possible to have a coupon or have it shipped and i would cover the delivery fees, they offered a 5$ coupon. Edit 31/07 : After review and having to go back and forth with the support (10+ emails), they sent the items supposed to be included on the pack. I'll edit my review once i have received the items. Edit 06/08 : Received the package, i am satisfied with the support that took the action to ship these items to me, i edited the note and review as it could have been a technical error with my browser or with the website at the time. Received the Sleeve and mousepad in 6 days, which is actually crazy to think knowing we are having fires where i live and most delivery in-land are impacted with weeks+ delays. Thanks ATK for listening to your customers.

Unlike others I did receive my order

Unlike others I did receive my order, but I also needed to get in contact with their support, because of the technical issue (the 8k receiver seemingly has eletrical issues). Never got any response besides "we'll get back to you". It's been three weeks now and I've tried to contact them again through email, their website and Discord. It doesn't seem like I'll get any help. --- Update: see an “incredible” response to my review underneath. Guys: I've already “reached out” to your support team more than once or twice every time providing my order number. After eventual escalation to an email that is for complaints and not being satisfied with customer support I've got a response finally, but that response was clearly somebody just copy-pasting a standard answer without reading the details. I responded immediately: of course I've been ghosted since.

Taka Otaku德国 · 写过 1 条评价 · 体验于 2026-07-20 · 发表于 2026-07-20

I would rate it a 0 if possible.

I would rate it a 0 if possible. I bought the mouse ATK Blazing Sky F1 and it feels good, but after not even half a year the akku doesn't work anymore and I have to use a cable to even use it. The customer support is ignoring all my E-mails and contact efforts, for months now. My Order is #ATKGR27288 if I could get a response through here.l

Product arrived, but support experience needs improvement

I received my order, but only after 22 days and with significant additional effort on my side. The shipping status remained marked as “pending” for approximately 14 days. I contacted the company twice via email but never received a response. Eventually, I had to find their Discord channel and reach out there, which resulted in a prompt reply and resolution. The support provided through Discord was quick and effective, but customers should not need to search for alternative support channels to get assistance with an order.

El Ayman Z西班牙 · 写过 2 条评价 · 体验于 2026-06-29 · 发表于 2026-07-17

Hi guys I want to share my experience…

Hi guys I want to share my experience with ATK's recent contest so others know what to expect before participating. I joined a contest where the rules were simple: purchase and review the X1 Air, post a review on social media, and send the link. I did exactly that—bought the product, used it, posted an honest review, and submitted it. After I won, ATK told me I didn't meet the requirements because the product I reviewed wasn't the one I had purchased. The problem is: that condition was never stated in the rules. Nowhere in the contest terms did it say the product must be purchased from a specific source or that it had to match the review product. I've tried to explain my case multiple times. I've shown them that I followed the rules they published. They've responded by changing their reasoning and refusing to honor the prize. This isn't about a mouse anymore—it's about fairness. If ATK can change the rules after a contest ends, then no one can trust their competitions. To anyone considering joining an ATK contest in the future: read the rules carefully, save a copy, and be aware that they might not honor them. I hope my experience helps others avoid the same disappointment. Goodluck to everyone

Zahar荷兰 · 写过 1 条评价 · 体验于 2026-07-16 · 发表于 2026-07-16

I placed and fully paid for my order…

I placed and fully paid for my order #ATKGR56622 back on June 25th. The order included a keyboard along with three promotional gifts (translucent keycaps, an aviator coiled cable, and a mystery gift). Instead of a prompt shipment, this company dragged its feet for an entire month. My package was just sitting in their warehouse while the Shopify status remained frozen on "We bereiden je bestelling voor" (Preparing your order). To make matters worse, the estimated delivery date is now set for the 26th. Waiting more than a month for a gaming keyboard is absolutely unacceptable. The logistics are terrible, and the customer service is incredibly slow. If you value your time and want to get your gaming gear in a reasonable timeframe, stay away from this store and buy from competitors instead.

Humberto Gago Benites西班牙 · 写过 2 条评价 · 体验于 2026-07-10 · 发表于 2026-07-10

Order number: #ATKGR55201

Order number: #ATKGR55201 It has almost been a month and my order hasn’t even been shipped. Extremely slow and I don’t even know if I will receive my order. I hope that their customer service will help me.

I received a defective Hex80 keyboard…

I received a defective Hex80 keyboard (top 3 rows RGB flickering). I have sent multiple emails to their customer support and submitted forms on the website with video proof (Order #ATKGR55860), but I am getting absolutely no response from support. I am within my 7-day return window. Please contact me urgently to process a replacement. upd i get money back, but from paypal

This site is a scam

This site is a scam. I pays 80 eurp for the ATK blazing sky ghost. But after 1 month waiting i did not het the mouse. And if i wanted a refund i had to pay a bit extra becuse i could not send the mouse back!

aaa波兰 · 写过 1 条评价 · 体验于 2026-06-09 · 发表于 2026-06-29

No Package, No Support, No Communication

Edit: After 40 days, I canceled the shipment. I'll let you know how the process went. Very disappointing experience with ATKGear. I placed my order 40 days ago, and I still haven't received my package. According to the tracking information, it has been stuck in transit after customs clearance in Hungary for many days with no updates. What is even more frustrating is that their customer support is completely unresponsive. I have tried contacting them through live chat and by email multiple times, but I have never received any reply. It's impossible to get any information or assistance. At this point, I feel completely ignored as a customer. I cannot recommend ATKGear based on my experience. If you want to avoid problems, don't buy a mouse from them. At least not until their customer support is working properly. I'm giving them two more days to respond, and then I'll cancel this order. #ATKGR52323.

Максим Дёмин西班牙 · 写过 1 条评价 · 体验于 2026-06-19 · 发表于 2026-06-28

Is there even "customer service"

I have ordered a mouse and keyboard and after paying for them, received email notifying me that I need to pay an extra fee of 5$ with no way to pay it. After I inquired first about changing the address as they suggested in the same email, they just decided to not respond. It has been more than a week, not a single response was sent to either response I sent. And just to rub salt in the wound, the only email from atk I have received in all that time, was an advertisement for their soon ending tiktok challenge. And before I get an automated response here of "we are sorry you had such an experience, please contact us at csatkgear.com" THAT IS EXACTLY WHAT I AM TRYING TO DO

Disappointing Quality and Fake Warranty Policy

I purchased an ATK X1 Ultimate mouse directly from their official store. Within 8 months, the right click micro-switch mechanically failed and broke. According to ATK's official website policy, this manufacturing hardware defect is fully covered under their 1-year warranty. When I reached out to them i got ignored for a whole month with full proof and video evidence. They only responded to me on their official site customer service but they still refused to send a free replacement. Instead, they tried to convince me to spend more money to buy a new mouse at a "factory discount." When I pushed back and quoted their own written policy, they started sending botted responses saying „We appreciate your patience”. The hardware failure rate is disappointing, but the customer service and fake warranty guarantees are unacceptable. I am forced to file a chargeback dispute through my bank to get my money back. Avoid buying from their site. You will get ignored. I payed $82.50 for this mouse and I’m not willing to spend more money on a product that will fail later. I sent the same review as this on their official site and they keep deleting it. BE AWARE ORDER #ATKGR20877

Blazing Sky X1 Ultra

Got me a Blazing Sky x1 ultra mouse and it feels quite nice and the added bonus of rubber stick-on is just mint. I highly recommend getting one

Paid for Express Delivery but Still No Shipping Updates After 15 Days

I placed an order with ATK on May 30 and initially requested a cancellation because the order had not shipped yet. ATK suggested modifying the order instead, so I changed it to an ATK 68 RX eSports Hall Effect Keyboard (Cosmic Switch, Black Forged Carbon Limited). I also paid extra for Express Delivery because I wanted the keyboard to arrive sooner. ATK later emailed me confirming that my order was shipped on June 4 and provided a tracking number. However, it has now been 15 days and the tracking is still stuck at "Order information received" with no actual movement or meaningful updates. I have emailed and repeatedly tried to reach ATK customer support to get a clear update about my shipment. Unfortunately, I keep receiving the same generic responses saying they will investigate the issue, without providing any concrete information about where my package is, whether it has actually been handed over to the carrier, or when it will arrive. My concerns are: • I paid extra for Express Delivery but there is still no visible shipping progress. • The tracking has shown no movement for 15 days. • No estimated delivery date has been provided. • Customer support keeps sending the same generic responses instead of answering specific questions. I understand that international shipping from China to India can take time, but customers deserve accurate tracking information, clear communication, and timely support, especially when paying extra for Express Delivery. My biggest disappointment is not the delay itself, but the lack of transparency and the inability to get a direct answer despite multiple attempts to contact support. I hope ATK improves both its logistics communication and customer service experience for future customers.

Phichakorn sarawut泰国 · 写过 1 条评价 · 体验于 2026-06-12 · 发表于 2026-06-12

Bad service

angelo Angelo法国 · 写过 5 条评价 · 体验于 2026-06-08 · 发表于 2026-06-11

Did not receive the promotional item.

I recently ordered the ATK Blazing Sky X1 V2 Air. I only decided to buy it directly from their website because of a promotion offering a free arm sleeve with the purchase of the new AIR model. I made sure to click "claim offer" before proceeding to checkout. Upon receiving my package, only the mouse was inside—no arm sleeve in sight. Making fake offers just to push customers into buying new products without actually sending the promised items is standard scamming behavior. Very disappointed.

Kloe美国 · 写过 2 条评价 · 体验于 2026-06-06 · 发表于 2026-06-06

Poor quality control, and I can't reach customer service.

I bought an ATK mouse, but after just a week of use, the buttons started suffering from severe intermittent contact issues. I find it hard to believe that a well-known brand would have such poor quality control. I tried to contact customer service on the platform but couldn't find a way to reach them; I will never buy an ATK mouse again.

mikey美国 · 写过 3 条评价 · 已认证 · 体验于 2026-05-25 · 发表于 2026-06-01

DO NOT BUY OFF THE WEBSITE

A great mouse if you have the money to pay for the shipping and handling + the money that dhl with charge you for import fees. The mouse retails at 90$ and when i checked out it was 120 on top of that the import fees it is a great mouse for 90$ but for 150$ you can get way better on top of that dhl mismatched my tracking ids with my artisan mousepad and atk mouse both shipped from dhl

Warranty nonexistent

I got the Mad R off of their website. Less than a year later, I noticed that a screw fell out and 2 screws are loose and can't be tightened as the screw holes are stripped. I contacted customer support, hoping to get a replacement shell and it's been about 2 months now and their "technical team" still hasn't provided any solution.

stipke stipkic塞尔维亚 · 写过 2 条评价 · 体验于 2026-05-20 · 发表于 2026-05-26

Slow Processing

I’m beyond pissed off. Ordered my item and these idiots sat on it for 9 full days with zero updates. Then suddenly they hit me with “out of stock” after I’d already been waiting like an idiot. I waited another 2 days, and only THEN did they finally ship it. Fast forward 15+ days of tracking anxiety and the package finally reaches Serbia… only for it to get “Delivery Failed” today with some vague customs nonsense. Now it’s just sitting there while they do nothing. This whole process has been one giant middle finger. First the endless delays and lies about stock, then the shipping takes forever, and when it finally gets close they drop the ball completely. Zero communication, zero care, zero accountability. If you value your time and money, stay far away from this website. Complete garbage experience from start to finish. I’ll be fighting for a refund and warning everyone I know. Never again.