ATK Gaming Gear specializes in cutting-edge gaming peripherals, including high-performance mice and hall effect keyboards.Backed by experts from China’s leading gaming media and industrial R&D teams, we combine innovation, esports insight, and premium design to deliver cost-effective gear that meets the demands of serious gamers.With over 6 million fans and years of experience, we’re committed to helping players level up their game with next-generation performance and reliability.
Reviewers had a great experience with this company. Customers frequently praise the affordable gaming mice and mechanical keyboards for offering exceptional quality, reliable performance, and a very comfortable design without breaking the bank. Buyers truly appreciate the responsive components, long battery life, and smooth tracking capabilities that make the hardware ideal for daily gaming sessions and office use.
Some reviewers were not happy with extended delivery delays, unexpected border customs charges, and missing promotional items included in their packages. Furthermore, a few consumers noted encountering significant difficulties with customer support response times when attempting to resolve tracking or product return issues.
I ordered a pair of headphones and a mouse from the ATK Gear website. The package didn't take long to arrive, but when I received it, I discovered the headphones were missing. To make matters worse, the shipping label didn't mention the headphones at all, even though I had ordered them. I contacted customer support that same day; for several days in a row, they told me they would look into the situation and get back to me. However, it’s been five days now with no response—tech support is simply ignoring me. I’ve ordered similar items from various sites, but I’ve never experienced anything like this; the service is terrible.
ATK Gaming Gear 回复2026-09-29
Hi，
Thank you for sharing your feedback on Trustpilot. We are truly sorry to hear
about your experience with our product.
As a company speciializing in computer mice and keyboards, we take every customer's concern seriously, and we would really like to make things right for you.
To help us investigate and resolve the issue as quickly as possible, could you
please reach out to our support team and provide your ordernumber? Once
we have that information, we will look into what went wrongand work out a
satisfactory solution for you.
We sincerely apologize for any inconvenience caused, and we hope to have
the opportunity to earn back your trust.
Best regards,
ATK GEAR Customer Service
Had an issue with my A9 Ultimate where the left-click stopped registering properly and wouldn't fix even after messing with the debounce settings. Reached out to support and Bella (from the support team) handled it quickly. They were super cool about it and, since the A9 Ultimate and the X1 V2 Ultimate are priced the same, they let me swap it over to the X1 V2 Ultimate instead.
Solid 10/10 service with zero headaches.
Currently waiting for the product to arrive, but the support experience easily deserves 5 stars. Highly recommend.
Outstanding customer support and fast resolution! (6/5 Stars)
I had a tight deadline to receive my order before traveling abroad, and there was initially an issue with a pre-order item stock.
I reached out to their support team, and the agent (Lynn) was incredibly responsive, helpful, and proactive. They resolved the stock situation immediately and shipped out the complete order in two separate packages to ensure everything arrived as quickly as possible.
The level of communication and efficiency was truly top-tier. Absolutely 6-star service! I highly recommend ATK Gaming Gear for both their products and their fantastic support.
Very fast and exceptional customer service. Had no issues getting a replacement r1 pro after receiving a defective device. Still love the products as well.
I have a problem with tacking my package, I write I support atk, they answer me really fast, and after 10 min they give me a new link where I can track my package.
Flawless service from Wendy & insane quality gear! (A9 Air+ & Sky Xsoft)
recently ordered the ATK A9 Air+ mouse and the ATK Sky Xsoft mousepad. Unfortunately, there was a shipping mix-up where the courier placed the wrong label on the package, delivering incorrect items initially.
However, ATK’s customer support stepped in immediately and handled the situation flawlessly. A special thanks to Wendy, who was incredibly fast, attentive, and proactive. She guided me through the entire resolution process, made sure the correct items were sent out quickly, and kept me updated every step of the way.
As for the products: both are mind-blowing! The A9 Air+ feels as light as a feather, and combined with the Sky Xsoft pad, the performance and build quality exceeded all my expectations.
Exceptional service by Wendy and top-notch gear from ATK. Highly recommended!
I bought the VXE R1 Pro from them, and it arrived in July. Unfortunately, it has this annoying issue where it randomly stops working 2–3 times every 5 hours or so.
I contacted support about it, but they refused to send me a replacement. The problem is that I work 60+ hours a week, so I don’t really have the time to sit around waiting for the mouse to stop working just so I can get a video of it happening.
Since they have a 30-day satisfaction policy and a quality guarantee, I asked if they could just send me a replacement. I actually really like the mouse, and I’m not asking for anything crazy—I just want one that works properly when I finally get some time to use my PC.
I tried explaining my situation to them, but unfortunately they weren’t willing to help.
It’s a shame because I like the mouse, but based on my experience with their support, I can’t really recommend buying from them.
Hi im from india i ordered mouse and mouse pad on 31 july and today is 9Aug and my order is in transit from last 8 days and i emailed them soo many times but noo reply iam done with customer suppport im never gonna recommend this company gear to ant one because there iss noooo nooo suppport
Thank you soo much @atkgear for delay and zero support
Order number - #ATKGR66310
I recently placed an international order for the ATK YOGO 75 Pro from India through the ATK Store, and I wanted to appreciate the customer support team for the experience.
Anyone from India knows that importing products can be quite stressful because customs can be unpredictable. While I was prepared to pay the standard 18% IGST, there is always a real possibility of being charged significantly higher customs duties without much clarity. Because of that, I wanted to verify every detail of the shipment before placing my order, so I reached out to the support team with a rather long list of questions.
Although the initial response took a little while, once the conversation started, the team was incredibly patient, responsive, and cooperative throughout all the back-and-forth. They answered my questions, clarified every concern, and even offered a shipping option where, for a small additional upfront fee, I wouldn’t have to worry about unexpected customs charges or additional fees, as their team would handle it. That level of transparency and willingness to help gave me the confidence to go ahead with the purchase.
I haven’t received the keyboard yet, so I can’t comment on the product itself just yet. Once it arrives, I’ll be sure to leave a separate review about the YOGO 75 Pro and whether everything—from shipping to customs—worked out exactly as promised. But based on my experience so far, the customer service has been excellent, and I genuinely appreciate the support they provided throughout the ordering process.
Lastly a special shoutout to Lynn from customer support team to help me throughout the process .
I regret buying the ATK A87 Wireless Mechanical Gaming TKL keyboard. The response time is poor, and some keystrokes are not registered, making it frustrating to use, especially for gaming and typing. I expected much better quality. I should have chosen a more reputable brand. Based on my experience, I won't be purchasing ATK products again.
Thank you for your response. However, I've already contacted your support team multiple times about this issue. I've provided all the necessary information, including proof that I followed the rules. I was told that the Discord team handles the contest and that you can't help me. I was also banned from the Discord server for sharing my experience.
I'll send my order number again, but I've done this before and nothing changed. I hope this time it will be different.
Problem with my VXE R1 S NK mouse and its NK mouse NANO dongle.
The mouse itself is excellent – lightweight, comfortable, and a huge upgrade over my previous mouse. The shape, weight, and overall performance are great, and based on those aspects alone, I'd happily recommend it.
Unfortunately, my experience with customer service has been very disappointing.
On July 20, my VXE R1 S NK lost its wireless connection after I tried updating the receiver (NK NANO dongle) firmware through ATK Hub. The mouse still works fine over USB, but the wireless connection has been completely dead ever since.
I contacted support and was told to follow a full troubleshooting procedure: uninstall ATK Hub completely, delete all residual folders (%APPDATA%, Program Files), do a full system restart, reinstall the latest ATK Hub, and connect both the mouse and dongle directly to rear motherboard USB ports. I followed every step exactly. The result: the "Start Flashing Firmware" button for the receiver remains permanently greyed out, so the firmware update can't even be started — meaning the dongle can't be re-flashed or reset. I also tried the official manual re-pairing procedure (holding left click + scroll + right click for 5 seconds) multiple times, without success.
Support acknowledged that this points to the receiver firmware likely being corrupted during the interrupted update, which would mean permanent recognition failure — essentially bricking the dongle's wireless function. I asked for confirmation and next steps (e.g., a warranty replacement).
Wendy from support replied within a day the first time, which gave me confidence. But after that, I've now been waiting over a week for a reply to my follow-up, despite sending a polite check-in email.
To be clear, this isn't a complaint about the mouse itself — it's a genuinely great product. I just hope the customer service side improves, because being left without updates after a firmware update bricked my dongle is frustrating.
A warning to other buyers: be very careful when updating the receiver firmware through ATK Hub. If the update gets interrupted or fails, you may permanently lose the wireless connection, with no way to reflash the dongle yourself — and then face a long wait for support to even confirm a fix or replacement.
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