Amazing
Really good mouse company
关于 ATK Gaming Gear
数据更新- 网站
- atk.store
- 分类
- 电子与科技
- 所在地
- 中国
- 状态
- 待认证
- 近 12 个月
- 179 条评价
- 差评回复率
- 65%（42/65 条）
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商家自述
ATK Gaming Gear specializes in cutting-edge gaming peripherals, including high-performance mice and hall effect keyboards.Backed by experts from China’s leading gaming media and industrial R&D teams, we combine innovation, esports insight, and premium design to deliver cost-effective gear that meets the demands of serious gamers.With over 6 million fans and years of experience, we’re committed to helping players level up their game with next-generation performance and reliability.
以上内容由商家自行提供，未经平台核实。ATK Gaming Gear靠谱吗？
ATK Gaming Gear（atk.store）在 OK.one 的综合评分为 3.8 分（满分 5 分），基于本站收录的 245 条用户评价，属于电子与科技分类，口碑一般。评价两极分化：69% 给出 4 星及以上，同时 25% 打了 1 星；商家回复了 65% 的差评；评价主要围绕产品、客户服务、质量。数据最后更新于 2026-10-25。
评价综述
AI 生成Reviewers had a great experience with this company. Customers frequently praise the affordable gaming mice and mechanical keyboards for offering exceptional quality, reliable performance, and a very comfortable design without breaking the bank. Buyers truly appreciate the responsive components, long battery life, and smooth tracking capabilities that make the hardware ideal for daily gaming sessions and office use. Some reviewers were not happy with extended delivery delays, unexpected border customs charges, and missing promotional items included in their packages. Furthermore, a few consumers noted encountering significant difficulties with customer support response times when attempting to resolve tracking or product return issues.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。用户怎么说
Comments from ATK on Trustpilot are just PR, don't believe them.
Follow up to my previous review. The comment from ATK saying to reach out and they would resolve is purely PR - They have no intent to make it right. After back and forth they offered $15 store credit if I take down the review. Which is a complete joke as they wasted $100 of mine, and not only did they not refund anything, they offer $15 of credit, implying it's only useful if I were to purchase again, which of course I never will. Absolute scummy practice, beware!
ATK Gaming Gear 回复2026-05-12
We sincerely apologize for the unpleasant experience. Please provide your order number and email address so we can arrange a dedicated agent to contact you.
Delivery tracking feature
The delivery tracking feature kept me updated and engaged.
I didnt recive my order and customer…
I didnt recive my order and customer service didnt help me
ATK Gaming Gear 回复2026-05-12
Please provide your email address and logistics order number, and we will arrange a dedicated staff to assist you.
Bad costumer service and delivery times
I bought a mouse from them ages ago and it still hasn't been shipped or gone out of the warehouse. Their costumer service is not nice and they reply with short emails, leaving me with unanswered questions. Overall I would give 2 stars but they don't deserve it because they are rude as well. I will not order from here again unless they fix these situations. Because of this I want a new mouse sent to me right away.
ATK Gaming Gear 回复2026-05-12
We sincerely apologize for the unpleasant experience. Please provide your order number and email address so we can arrange a dedicated agent to contact you.
Final Notice – Immediate Action Required
ATK Team, Below is the chronological summary of this case and the final action notice: 1. Initial Purchase & Non‑Delivery The product has not been delivered despite the elapsed time far exceeding any reasonable processing or shipping period. 2. Repeated Contradictory Statements Over several months, your team has provided inconsistent explanations, none supported by verifiable evidence. 3. Last Communication (Two Weeks Ago) You stated that you were “reviewing the matter,” yet no update, clarification, or documentation has been provided since. 4. Continued Silence Your failure to respond constitutes a breach of basic commercial obligations and indicates bad‑faith conduct. Final Action Notice Unless a documented and verifiable resolution is provided no later than April 30, 2026, the following steps will proceed without further correspondence: A formal fraud complaint will be filed with the Embassy of the People’s Republic of China, including all correspondence, timelines, and evidence of misrepresentation. A public disclosure of this case will be issued across major social platforms in a structured, factual, and legally compliant format to inform and protect other consumers. This is the final opportunity for your company to resolve the matter. Any further delay or non‑response will be treated as confirmation of fraudulent commercial behavior.
ATK Gaming Gear 回复2026-05-12
We sincerely apologize for the unpleasant experience. Please provide your order number and email address so we can arrange a dedicated agent to contact you.
Atrocious product support
ATK is seemingly refusing to support the Yogo 75 which has shipped with completely broken firmware, major issues with connectivity and latency. Support gave out instructions on how to downgrade firmware in Chinese and told people to translate it themselves. Of course, downgrading firmware doesn't work. Zero transparency around whether they're aware of the problem. Are they trying to fix it? Are they able to reproduce it? Do they know the root cause? Who knows, not customers, since ATK seemingly can't/won't communicate with people either through email or their discord.
ATK Gaming Gear 回复2026-04-22
We sincerely apologize for the inconvenience caused. Please provide your order number and the email address used for purchase, and we will arrange a dedicated person to follow up on your case. We are truly sorry for any trouble this has brought you.
Slow response time to cancel order
Slow response time to cancel order, it is usually sent after that time, and you must pay out of your own pocket for all return fees. Shipping is extremely slow, you'll get lucky if your order will get to you within a month, even aliexpress has faster shipping times.
ATK Gaming Gear 回复2026-05-12
We sincerely apologize for the unpleasant experience. Please provide your order number and email address so we can arrange a dedicated agent to contact you.
I initially had a good experience with…
I initially had a good experience with ATK. I bought the VXE R1 PRO mouse and had no issues, which gave me confidence to purchase another product — the ATK Blazing Sky X1. After about six months, the dongle became defective. I contacted support on March 18, and since then the issue still has not been resolved. I provided all the required information, including my order number and a video showing the problem. Despite this, the process has been very slow and repetitive. Support asked me to update the device, which I did, but it did not solve the issue. Now, instead of moving forward with a replacement, they are again asking for the same details and saying they will pass it to the technical team — essentially restarting the process. At this point, it feels like unnecessary delays rather than a clear attempt to resolve the issue. I hope the company improves its customer support, especially if it aims to compete with well-established brands like Logitech. Be cautious — the product itself may be good, but support experience can be disappointing if something goes wrong. Order #ATKGR17296 After all the talking and other discussions, we made some progress, and they finally sent me a new dongle. Thanks to someone from support for finally solving everything.
ATK Gaming Gear 回复2026-04-22
We sincerely apologize for the inconvenience caused. Please provide your order number and the email address used for purchase, and we will arrange a dedicated person to follow up on your case. We are truly sorry for any trouble this has brought you.
Worst customer service along with their QC
Bought the "flagship" mouse called the ATK Ghost Extreme. It had tracking issues and would constantly pixel skip causing me to not be able to use it for general use, let alone for gaming. Went to the customer support, showed them in game and just in windows of how the tracking issue is, they have failed to send an exchange or provide a refund. They want me to ship it back with my own money for a "chance" to even get a refund for my mouse. They will not admit fault of their mouse and will keep telling you to wipe the sensor. Do not buy from them, lowest of the low customer service experience. Edit: My order number is ATKGR37214
ATK Gaming Gear 回复2026-04-22
We sincerely apologize for the inconvenience caused. Please provide your order number and the email address used for purchase, and we will arrange a dedicated person to follow up on your case. We are truly sorry for any trouble this has brought you.
I feel like I've been scammed
I feel like I've been scammed. I've received a broken mouse, at the same moment I opened the box I was texting the atk service for help, nobody replies, no mails, no replies on the website chat, nothing and the days pass. Terrible waist of my money and time. I just wanna know if they could send me a new one and return the broken one. I wonder if nobody checks the quality products before shipping it. Unintelligible.
ATK Gaming Gear 回复2026-04-22
We sincerely apologize for the inconvenience caused. Please provide your order number and the email address used for purchase, and we will arrange a dedicated person to follow up on your case. We are truly sorry for any trouble this has brought you.
Bad quality and customer support
I ordered an ATK A9 Air wich startet doing random button presses after a few days. The dongle broke after 1 day and after contacting customer service I had to confirm with video evidence over 3 days to get them to escalate my case. Well since then they have been ghosting me and not responding to my request to return my order. Also when I ordered they changed my free express delivery to normal because of a system error. They are just peddling subpar goods that have a lot of QC issues from what I could gather from other reviews. It seems to be a coin toss if you get a good product. AVOID PURCHASING AT ALL COST!!! Order number #ATKGR41974 Edit 1: Now they tried to guilt trip with a made up sob story and still have done nothing! Edit 2: I have now received my refund 12 days after getting in touch with them but the process to get there was horrible. From my experience I can’t recommend buying anything from them.
ATK Gaming Gear 回复2026-04-22
We have arranged a dedicated staff to communicate with you. Please check your email. We sincerely apologize for the inconvenience caused.
Mouse unusable - Support intentionally wasted time until warranty expired
Order# ATKGR31884 Ordered the ATK X1 Mouse. Mouse cable stopped working after a month, no big deal i thought, I'll use a replacement. No - The cable is propriatry, so normal USB C cables don't work. Fine, no worries, I'll buy a replacement. No - There are no replacements on their website. Okay, I'll contact their support and ask for advise / replacement cable. 2 weeks to respond saying I can purchase a RGB headphone stand off their website... ? Which has nothing to do with my problem. After 4 more weeks of back and forth with useless support who won't follow up unless you ask them for a respnonse, just trying to just get a replacement cable for my mouse which has not worked for over a month now, I eventually buy a new mouse. Because they spent so long ignoring emails, I am beyond their warranty, so they refuse to do anything. There's a reason their products are cheap knockoffs, they expect them to fail and for the support to be so bad you will give up - BEWARE.
ATK Gaming Gear 回复2026-04-22
We sincerely apologize for the inconvenience caused. Please provide your order number and the email address used for purchase, and we will arrange a dedicated person to follow up on your case. We are truly sorry for any trouble this has brought you.
It never arrived I’m down $60
It never arrived I’m down $60 Edit- On 3rd email I managed to get a refund so we’ll see if it processes. I ordered on March 18 and April 21 it still hadn’t moved from warehouse.
ATK Gaming Gear 回复2026-04-22
We sincerely apologize for the inconvenience caused. Please provide your order number and the email address used for purchase, and we will arrange a dedicated person to follow up on your case. We are truly sorry for any trouble this has brought you.
very good
Fast response, very helpful and supportive.
Huge Disappointment
Lack of customer service, lack of explanation. pledge the ATK Yogo 75 Series in Kickstarter for months. Zero transparency. And now suddenly ATK Yogo 75 Series already ready to purchase in atk.store. What about us that you keep waiting in the dark?
ATK Gaming Gear 回复2026-04-13
We sincerely apologize for what you have experienced. Please provide your order number or identifier code, and we will arrange a dedicated staff to assist you.
Not sure that I’m ever getting my order
I backed one of their products on kickstarter, the yogo 75 pro keyboard. In the description, they said that they would begin shipping in late January. It’s now April 8, I have recieved no shipping info even though they stated in their latest update (3 weeks ago now) that US backers have all gotten shipping info. I reached out to inquire but I have gotten no response. Based on comments on the kickstarter, I am not alone. Meanwhile they are fulfilling orders on their web store, and influencers have had the product in hand for months. This is the first and last time I will buy from them, and I’m not holding my breath on ever receiving my order.
ATK Gaming Gear 回复2026-04-13
We sincerely apologize for what you have experienced. Please provide your order number or identification code, and we will arrange a dedicated staff to assist you.
Update
It has now been 1 month and a half without any updates since they told me they were resolving my case... I keep asking for updates and answers and they keep avoiding answering me by telling me to be patient and they will contact me shortly... order number : Order #ATKGR36596
ATK Gaming Gear 回复2026-04-13
We understand your frustration. Please provide your order number and the corresponding email address so that we can arrange a specialist to contact you. As a gesture of apology, we will offer you compensation. Please give us another chance.
Helpful support team
There was a couple mishaps in the system but the support team was very helpful.
Bought the atk f1 v2 ultimate and it is…
Bought the atk f1 v2 ultimate and it is awesome, the sensor is good and the weight feels like air, clicks or hollow but the click are damn fast. Love it, definetely the best decision I made
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