We make cases for case-haters. Keep your smartphones safe from scratches while you enjoy its original design & ergonomics with our ultra thin Bare Naked cases.
Most reviewers were let down by their experience overall. Consumers frequently complained about poor product quality, noting that the cases quickly deformed, scratched easily, and failed to adequately protect devices. Many buyers also experienced significant delivery delays and found customer support extremely unhelpful when attempting to resolve ongoing issues or secure refunds.
Some reviewers were happy with the initial sleek design and thin feel of the phone cases. People also mentioned that the covers felt lightweight and comfortable in the hand when first unpacked. However, these initial positive impressions quickly faded as severe durability and quality issues emerged over time.
I love the minimalistic feel and look of Bare cases as it allows me to protect my phone without compromising the iPhone aesthetic and sleekness. For some reason I did have a part of my case peel about 6 months into having it but I contacted customer service and they were very kind and helpful and sent me a warranty replacement case in a matter of days. I will absolutely continue to buy Bare cases for all of my future phones!
Bare Cases 回复2021-06-01
Hey, Melanie!
Thank you for taking the time to leave a review for Don. Happy to hear that you’ve enjoyed shopping at Bare and we hope to see you again soon!
Cheers!
Ordered the wrong case, I sent them an email ASAP, and they responded by giving me the correct case and just pay for shipping. Well worth the mistake. And gave the incorrect case to a friend. Everyone is happy.
Bare Cases 回复2021-06-01
Hey, Zaid!
Thank you for taking the time to leave a review for John. Happy to hear that you’ve enjoyed shopping at Bare and we hope to see you again soon!
Cheers!
Hey, Juan!
Thank you for taking the time to leave a review for Jesse. Happy to hear that you’ve enjoyed shopping at Bare and we hope to see you again soon!
Cheers!
Had a question re: discount code. Rep. Jesse responded quickly, helped resolve issue, courteous, professional with our communication. Definitely recommend just on that alone, customer service means everything to me.
Bare Cases 回复2021-06-02
Hey!
Thank you for taking the time to leave a review for Jesse. Happy to hear that you’ve enjoyed shopping at Bare and we hope to see you again soon!
Cheers!
Supper helpful customer service. Had an issue with my order and they were so kind to replace my case with a new one. Will definitely recommend them to my friends and family. Can’t wait for my new case for my new phone
Bare Cases 回复2021-06-01
Hey, Irina!
Thank you for taking the time to leave a review for Don. Happy to hear that you’ve enjoyed shopping at Bare and we hope to see you again soon!
Cheers!
I was impressed by both the speed and openess of the customer support available.
Bare Cases 回复2021-06-01
Hey, Tom!
Thank you for taking the time to leave a review for Jesse. Happy to hear that you’ve enjoyed shopping at Bare and we hope to see you again soon!
Cheers!
I am quite please with the customer service at Bare Cases! I ordered the Bare Naked case for iPhone 12 and the corner cracked due to installation about a month after receiving it. I reached out to Bare to explain the issue and provided photos to show that it had not been dropped. They were amazing and responded to my feedback and sent a replacement case right away. Thank you John! I love the low profile case and the frost is exactly what I wanted. It is secure without the bulk.
Bare Cases 回复2021-06-01
Hey, Belinda!
Thank you for taking the time to leave a review for John. Happy to hear that you’ve enjoyed shopping at Bare and we hope to see you again soon!
Cheers!
Incredible customer service. Very fast response and absolutely zero hassle fixing my issues. Also, the cases look great! Highly recommended
Bare Cases 回复2021-06-01
Hey!
Thank you for taking the time to leave a review for Kat. Happy to hear that you’ve enjoyed shopping at Bare and we hope to see you again soon!
Cheers!
Got sent the wrong colour case. Emailed and had a response in hours, a replacement was sent straight away. Can’t fault that. Great customer service and a pleasure to deal with. Highly recommended.
Bare Cases 回复2021-06-01
Hey, Anthony!
Thank you for taking the time to leave a review for Kat. Happy to hear that you’ve enjoyed shopping at Bare and we hope to see you again soon!
Cheers!
Awesome quality and good selection of cases for a different occasion. I’m a proud owner of a Bare armour and naked case. Say no to cheap knockoffs that turn yellow with age and crack easily.
Their customer service has improved and they’re far more responsive and attuned to individual enquires. Those who were burnt, give them another chance. I did.
Bare Cases 回复2021-06-01
Hey, Darren!
Thank you for taking the time to leave a review for Ann. Happy to hear that you’ve enjoyed shopping at Bare and we hope to see you again soon!
Cheers!
Very quick response and also helpful in solving my situation
Bare Cases 回复2021-06-02
Hey, Adrian!
Thank you for taking the time to leave a review for Jesse. Happy to hear that you’ve enjoyed shopping at Bare and we hope to see you again soon!
Cheers!
Been waiting to get this case for a very long time. Finally got it and the minimal design is exactly what I have been looking for!
Bare Cases 回复2021-06-01
Hey, Erick!
Thank you for taking the time to leave a review for Jesse. Happy to hear that you’ve enjoyed shopping at Bare and we hope to see you again soon!
Cheers!
I accidentally ordered the wrong size for my phone and I was a first time purchaser so I had received an email coupon I did not know about till after I placed my order. Immediately I reached out to see if this can be switched before my order shipped out and if they can add the code to my purchase. Within 24 hours I received a response, that my order had already been shipped but they would ship my correct size to me and refund me for what the coupon code would have been. Typically you would have to return the original order but they told me I could keep it and share with a friend :)
Bare Cases 回复2021-06-01
Hey, Angela!
Thank you for taking the time to leave a review for Kat. Happy to hear that you’ve enjoyed shopping at Bare and we hope to see you again soon!
Cheers!
The case is simply outstanding, it does not make the phone bulkier, lets you show the beauty of the phone while still protecting it.
The feel of it is amazing and it is really good looking.
Bare Cases 回复2021-06-02
Hey, Ahmad!
Thank you for taking the time to leave a review for Kat. Happy to hear that you’ve enjoyed shopping at Bare and we hope to see you again soon!
Cheers!
The cases:
The cases are amazing and very high quality. Albeit, these are not cases for drop protection, but rather to complement your phones color/design and scratch protection. You already pay $1000+ for a phone that is built with the best durable glass/body so why spend another $100 on a ugly fat case for your phone?
The customer service:
They are pretty slow at responding (2-3 day respond time through email), but given the situation we're in right now (pandemic) , it is understandable. Despite that they are great at responding to your questions and needs and will go out of their way to make sure you are happy with your purchase.
I recommend the cases on their own because they are just great. Now ever since receiving some awesome customer service from them, I now recommend the company itself 100% for their great customer service as well.
Bare Cases 回复2021-06-01
Hey, Jean!
Thank you for taking the time to leave a review for Kat. Happy to hear that you’ve enjoyed shopping at Bare and we hope to see you again soon!
Cheers!
I ordered the case value pack/bundle that came with free express shipping (3-5 working days transit). The website states that the order would be processed in 1 business day and shipped within 2-3 working days. I figured with shipping being slower than usual lately, I gave them 7 weekdays (9 days total from purchase date). After 9 days from the order date, I still had not received a shipping confirmation email, so I emailed them. I got an automated email reply saying that my issue will be addressed in 1-3 working days and not to resend the same request to avoid delays. The next day I get a shipping confirmation email that the item is shipped. I did not get any explanation or apology for the long delay. So I get the email saying it’s shipped 10 days after purchase and estimated delivery date is a week later...so item won’t arrive until 19 days after purchase date (15 working days). It may have been longer if I didn’t email asking where my order was. Ultimately, customer service is not great and there is no phone number to call and speak to an actual person. Email replies are automatic. Just don’t expect “express” shipping or actual customer service interaction.
**UPDATE**
After leaving my original review, customer service emailed me with a full explanation and apology for my inconvenience and reason for the delayed shipping. The company admitted that they should’ve communicated sooner in regards to the shipping delay and gave me a refund. I was not expecting any compensation, which is why I changed the review from 1 star to 4 stars. Will definitely order from this company in the future since the company addressed my concerns.
Bare Cases 回复2021-04-17
Hey Janet,
We would like to apologize for the inconvenience this has caused you. We took some time to reply to your emails as well as the shipping status since our US warehouse was a little backlogged on sending orders out, and we were trying our best to expedite the process.
As a customer, we understand that you would want to be privy to all delays or issues happening along the way and we apologise for our mistake of not updating you in time. This is entirely on us, and to compensate for the delay that we have caused you, we've processed a full credit refund for you. We hope that this resolution finds you well, and also hope you've been enjoying your case. Covid-19 has really put an added challenge in terms of worldwide delivery for us. We will definitely look into this and do some actions for faster delivery in the future.
These people are thieves. They won’t respond or ever get back to you when you have a problem and need to return the case. Horrible company
Bare Cases 回复2021-04-21
Hey Peter,
We understand that you placed an order last March 17 but wasn’t able to update your order since warehouse shipping team has already placed it. You left us multiple emails from March 18- April 12 so your email thread got bumped up, which was why we had a hard time getting back to you as soon as possible. However, we acknowledge our mistake and offered a complimentary replacement with a small shipping fee.
I understand that your replacement order has been left in your mailbox on April 20 and hope you’re enjoying your new case. Additionally, we have waived your shipping and handling fee and processed a credit refund for you. Please feel free to reach out again should there be anything else we can help you with. We hope that this resolution was satisfactory to you.
Cheers
Might protect your phone but scratches or peels easily. Mine lasted a month
Was offered as usd15 shipping fee to replace it but didn’t take it up.
Bare Cases 回复2021-04-22
Hey Justin,
Thank you for taking the time to leave a review - we're sorry to hear that your bare armour case is less than perfect now.
Our Bare Armour cases feature a plastic matte back that will scratch when a sharper object makes an impact on the plastic surface. This can be keys, or tiny rocks on tables, that are all harder than plastic. There were specific impact points on your case where a sharp, pointed object might have caused a considerable impact, causing the scratches and wear off the plastic.
As our way of making you reunite with a perfect case, we have offered to replace this case subject to shipping and handling fee as this is deemed under user damage which is clearly stated in our FAQs. A 10% discount code off on your next purchase was alternatively given should you wish to get another case from our store.
Please feel free to reach out again should there be anything else we can help you with.
Cheers
You are offered a warranty but don’t receive any response once you ask for a replacement. which you will need because they break so easily. mine was chipped out of the box. seems like a droppshipping scam honestly.
I purchased a Bare "Naked" case for my iPhone 12 and was surprised at how thin and flimsy the case was. It was definitely light and thin as touted online but I did not expect the plastic to be so weak. After less than a week, the case literally tore at the corner when my phone fell off a chair to the kitchen vinyl floor (from about 18 inches above the floor).
The plastic used in the case is similar to the plastic in a disposable ziploc storage container or the plastic inserts used in packaging. Do not waste your money on this case!
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I appreciate your desire to make things right but I preferred to take the loss over paying even more for another case. I declined the offer because I did not want a second flimsy case and I wasn't willing to pay the additional cost for the upgraded case + shipping (for the second time).
Bare Cases 回复2021-06-09
Hey Carrie,
Thank you for taking the time to leave a review - we're so sorry to hear that the Naked EX case is not a perfect fit for you. I understand that you've purchased a Bare Naked EX case, and would like to kindly advise, that at .5mm thin, this is not a case advertised to withstand drops.
As this is deemed under accidental/user damage, we usually are not able to cover for its warranty. However, an exception to replace your case via expedited shipping was given to you at no additional cost. We have also offered an upgrade to the Bare Armour case, while paying for the price difference only, but both offer was declined.
We apologize for the inconvenience that this may have caused you and Please feel free to reach out again should there be anything else we can help you with.
Cheers!
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