No customer service support - worst airlines avoid
Flight OD352 rescheduled from 2-hr transit to 11-hr transit in Kuala Lumpur. No response after multiple emails. Complaint filed with MAVCOM. Avoid if you value schedule reliability.
关于 Batik Air
数据更新- 网站
- batikair.com
- 分类
- 旅游度假
- 所在地
- 新加坡
- 状态
- 待认证
- 近 12 个月
- 189 条评价
- 差评回复率
- 0%（0/222 条）
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商家自述
Maskapai penerbangan dengan layanan penuh yang beroprasi sejak Mei 2013. Batik Air melayani penerbangan ke berbagai kota di Indonesia dan Internasional. Merupakan bagian dari Lion Air Group.
Batik Air靠谱吗？
Batik Air（batikair.com）在 OK.one 的综合评分为 1.6 分（满分 5 分），基于本站收录的 262 条用户评价，属于旅游度假分类，口碑较差。76% 的评价为 1 星，差评比例偏高；商家尚未回复差评；评价主要围绕客户服务、价格。数据最后更新于 2026-10-24。
评价综述
AI 生成Most reviewers were let down by their experience overall. Many travelers frequently encountered frustrating flight delays, poor seating conditions, and a complete lack of communication from ground staff during their journeys. Consumers also reported dealing with unhelpful customer support teams, unexpected heavy fees for checked baggage, and sudden schedule changes that ruined their travel plans. Some reviewers were happy with the friendly cabin crew, tasty meals, and overall smooth, on-time flights that successfully met their expectations. A few other people also mentioned that the check-in process went quite smoothly and baggage collection at the airport was very quick.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。用户怎么说
And these fools are not even ashamed !!!
89% negative 🤣🤣🤣 And these fools are not even ashamed !!! Book, get stupid bullsh** response like „payment failed“ and never hear from this losers again. Unbearable !!! Obviously these clowns are stuck in another century…
No food and continuos delays
No in flight food for such an expensive ticket. I'm really disappointed. Also the flight was delayed again and again. Batik air sorry I'm not flying with you again.
Flight was delayed for 3 consecutive…
Flight was delayed for 3 consecutive times irrespective of destination!!!! Buck up Batikair!!!!
I called up customer service a MS
I called up customer service a MS. SHASHA handled my call. I didnt know how to print my ticket. She was patient and had a voice that was not belittling me and she went thru the process in an excellent manner. thank you Batik air.
I recently travelled from London to…
I recently travelled from London to Penang with a transit in Kuala Lumpur. While the journey presented some unexpected challenges, the professionalism and support from the ground staff helped ease the situation. Upon arrival in Kuala Lumpur, I was informed that I needed to collect my checked luggage and recheck it at the Batik Air counter. Unfortunately, I was later told that my luggage had not been loaded onto the connecting flight to Penang. This was quite a shock, especially since the booking was made via Trip.com, where this process had not been clearly communicated. However, I was fortunate to be assisted by Ms. Cecelia Ivy, a member of the ground staff, who was both courteous and efficient. She patiently listened to our concerns, clearly explained the situation, and offered helpful recommendations to manage the issue. Her professionalism and empathy were truly commendable and made a significant difference during a stressful moment. Although the luggage issue was disappointing, the excellent service provided by Ms. Cecelia Ivy deserves to be acknowledged. Her assistance reflects a high standard of customer care and is a credit to the team.
Ok travel with a cheap airlines
Traveled with them from Kuala Lumpur to Denpasar and back. Had about half an hour delay in flight from KL, but otherwise hassle-free travel with cheap airlines. Tips: Buy tickets directly on their web-side, they have many options for luggage weight
Whinging reviews (most likely privileged tight asses) 👇
It was a flight on a budget airline, I wouldn't expect anything more for 700 bucks. If you want bells and whistles don't do budget. It got me and my bags from A to B.✌️
Hand luggage removed at boarding gate and subsequently not to be seen again!
It has been almost a month since my return from Kuala Lumpur to Perth on Batik Air flight OD155. My hand luggage was removed from my possession upon boarding at the boarding gate by one of the ground staff saying that we, my husband and I were only allowed 3 pieces of items to bring up to the plane when I understand that Batik Air hand luggage policy stipulates every passenger is allowed a hand luggage plus either a handbag or backpack as long as both items do not exceed the 7kg limit. She insisted that my hand luggage has to go with the cargo. I indicated to her that both my hand luggages were within the 7kg limit and they had already gone through security scanning. My handbag just had my travel documents and purse while my husband's backpack had two jackets which we will be using on the plane. I even took out the jackets to let her have a look. She was rude and was adamant that my hand luggage which was not locked or tagged has to go with the cargo. I asked how am I going to collect the luggage on arrival into Perth, she said same as per your check-in luggage. Just as I had expected, the hand luggage never came with the check-in luggage. As of to-date after numerous emails communication with the Customer Service and the Batik Air Baggage Queries departments my hand luggage is still no where to be seen and there was no response whatsoever as to who is responsible for this incident and if there will be any compensation for my lost luggage and the items in it.
Once bitten, twice shy.
I flew Batik Air for the first time last month and our two hour flight from Bangkok to KLIA took off 90 minutes late, which meant it would be very tight for our connecting flight to Borneo. On board staff confirmed that as our bags were already checked through for the next flight, and they knew when we were arriving, that the plane would wait for us and be held. Of course, as soon as we landed and started running for our next flight, we could see that it had already left five minutes ago! As there was only one flight per day, we now had 24 hours of our holiday hanging around at KLIA. It took over two hours to get our luggage and to be transferred to the hotel at the airport, which was very nice and comfortable and the food provided wasn’t that bad at all. It just wasn’t the Borneo jungle that we were expecting. We weren’t offered any compensation For the 24 hours lost and the customer service had a letter to be desired as there were no updates, we had to ask many times what was happening and how they would be looking after us. I think I’ll be happy to pay more for a flight to not fly Batik Air again.
The best "low cost" carrier?
I frequently fly with Batik Air between Perth (PER) and Kuala Lumpur (KUL) due to their convenient flight schedules. While many airlines have faced challenges with cancellations post-COVID, including Malaysia Airlines and AirAsia, Batik Air's service remains commendable. It's important to recognize that Batik Air operates as a hybrid carrier, blending elements of both full-service and low-cost models. When evaluated as a low-cost carrier, Batik Air offers excellent value, often providing a product that rivals many legacy airlines. However, when compared to traditional full-service airlines, it may not meet all expectations. This distinction is crucial, as many negative reviews stem from passengers assessing Batik Air through the lens of full-service standards. For larger travelers like myself when traveling economy, the extra seat pitch is a welcome feature, offering more space than many full-service airlines. Additionally, Batik Air's flights typically arrive at Kuala Lumpur International Airport's main terminal (KLIA 1), rather than the low-cost terminal (KLIA 2). This is particularly advantageous given the ongoing issues with the train service between terminals, which has been out of action for years, leaving passengers reliant on crowded and less comfortable buses. Moreover, check-in at KLIA is conveniently located opposite Malaysia Airlines' premium check-in area. Batik Air offers a solid and valuable service, especially when considered as a hybrid carrier. Understanding its position in the airline spectrum can lead to a more accurate assessment of its offerings.
Batik airline with add on KLIA express ticket
have purchased batik air ticket with add on of KLIA express ticket.. However no barcode provided for KLIA express ticket, not able to board the train and required to purchase a new ticket.. Email the airline customer support for 2-3 weeks and received response not answering to my questions and link to the site to purchase KLIA express ticket.. Tried calling the customer support line and is always busy. Ticket bought for the date 6/12/24
I had a good flight
Second time with Batik and again I was impressed with the vegetarian food, and overall it was good throughout - I'll actively look to fly with them again. Dunno why people are complaining so hard
Pleasantly surprised
I was pleasantly surprised by my experience given the overwhelmingly negative reviews on TrustPilot, which left me with very low expectations. The flight (nonstop Brisbane to Bali) took off on time, the plane was clean, the cabin staff was friendly and prompt when you rang the bell, and I didn’t have any issues with my booking (which was booked through my credit card reward system with points). It is still a budget airline though so it is good to set your expectations. They are strict with the carry-on weight restrictions (7kg for economy class) and they do not give anything for free on board, not even water. They also seem to have limited customer service avenue so thankfully I didn’t have any need for that because I imagine it would be frustrating.
they ran out of overhead luggage space…
they ran out of overhead luggage space then put my luggage in check in for free. downside is i didnt get a chance to lock my bag
Nothing to complain about
Nothing to complain about, everything went smoothly in my experience, from booking to landing.
Very happy
Flight from DPS to MEL (return) seamless, on time both trips, and economy seats more comfortable than Virgin etc. Wanted to leave a good review as I know airlines receive lots of unhappy ones. Will definitely fly Batik again.
Repeated changes with minimal notice. Surly service
changed our departure date and return dates and flights with minimal notice. Informed by email that very morning before our flight that it was delayed by over 12 hours causing us to miss our connecting train journey the next day. Forced to get a full refund and book another airline leaving the same day. Return flight : changed 3 times forcing us to change accommodation and pre booked transport. Also re routed us to Bali with extending the flight by almost 2 hours. Not allowed off the plane in Bali. Cursory cleaning - single young girl with a brush and pan only collecting visible rubbish. By the way you are forced to throw out all water at the Boarding gate so cannot buy water for the flight. The air hostess refused to serve us water and insisted we purchase. One angry passenger got a cup after getting aggressive. I just shut up and paid up. Furthermore, with the repeated flight changes they lost our pre purchased meals. Then said they had nothing left except Green curry Thai chicken. Worse still they were reluctant to believe us and wanted proof which we could not provide without internet to open our email for the voucher. On the positive side: Plenty of leg room. Admin. staff willing to refund if you meet conditions. Note: they are no longer a full service airline now. Have to pay for luggage, seats, meal and water.
Flight was delayed
So our only flight with this company was delayed by 13 hours. One good thing is that they provided a really good hotel with buffet so that we can wait for the flight in comfort and organised transfers from airport to hotel and back. The plane though was quite uncomfortable, there is no entertainment on the screen, just the flight information and the seating is a bit small. It was also very cold in the airport and on the plane so I asked for a blanket and turned out they only sell them, for 8$. You will also need to pay for all the drinks and snacks and there was only 1 free meal, I assume because it was a 7-hour flight. In general, I wouldn't recommend using their services, but if you already bought a ticket, at least get warm clothes and food/snacks in carry-on luggage.
Web site clearly stated I could drop…
Web site clearly stated I could drop bags 8 hours before flight. When I arrived I was told “ Oh no sir it’s 3 hours as your flying with a different part of Batik” 🧐 GET YOUR WEBSITE SORTED !!!
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