Maskapai penerbangan dengan layanan penuh yang beroprasi sejak Mei 2013. Batik Air melayani penerbangan ke berbagai kota di Indonesia dan Internasional. Merupakan bagian dari Lion Air Group.
Most reviewers were let down by their experience overall. Many travelers frequently encountered frustrating flight delays, poor seating conditions, and a complete lack of communication from ground staff during their journeys. Consumers also reported dealing with unhelpful customer support teams, unexpected heavy fees for checked baggage, and sudden schedule changes that ruined their travel plans.
Some reviewers were happy with the friendly cabin crew, tasty meals, and overall smooth, on-time flights that successfully met their expectations. A few other people also mentioned that the check-in process went quite smoothly and baggage collection at the airport was very quick.
American & European travelers, be warned: Batik Airline looks cheap on paper, but it’s a trap. Tickets from Kuala Lumpur may seem like a bargain thanks to the exchange rate, but the hidden baggage charges will destroy any savings.
I paid about $50 for my ticket, only to be slapped with $220 in bag fees — charged by the kilogram! No other major airline I’ve flown with nickel-and-dimes passengers this aggressively. Their obscure weight limits are designed to squeeze money out of you once you’re already at the airport and have no choice.
This practice is abusive and dishonest. Don’t let the “cheap ticket” fool you — once you add baggage, this airline is far more expensive than real full-service carriers. If you value transparency and fairness, avoid Batik Airline at all costs.
This is the worst airline i have ever travelled. They have damage my whole bag and no one at the complain counter. After waiting for 1: 30 hr the lady arrived and saying this minor damage. There should be major. Major means all clothes should fall luggage belt with torn bag this is how they judge. Not ready to register PIR for my damage bag
The worst flight ever happened in my lifetime I can’t believe how much terrible it was I dont want to choose it again, no food even to buy, the crew were not able to talk in English , they dont even answer your question and when I ask for buying blanket for 55 AED they brought it after 2 hours
Pathetic Airline. Lack of World Immigration Knowledge
This incident happened on 4 January 2025, i had a Batik Air connecting flight from Bali >>Kuala Lumpur>>Dubai. I have Indian passport with UK Residence Visa and for UAE, For Indian Citizens with UK Visa it is a Visa on Arrival for 14 days in UAE/ Dubai, I was allowed to board the flight at Bali but the Batik air staff refused me boarding at Kuala Lumpur said because i don't have UAE Visa so i cannot go, they didn't know the actual immigration rule and due to their lack of knowledge made us struggle big time. I had to spend 24hours at the airport, slept on the floor and booked another ticket to India in order to continue my journey. They spoiled my and my partners holiday.
Really Pathetic Airline. I will never use it.
I had one of the worst travel experiences with Batik Air. My connection was missed due to their delays, and instead of providing proper support, the staff at the connecting counter were rude, unhelpful, and unprofessional.
They refused to check in my baggage on time, leaving me stranded for a whole day until the next flight. While they did provide a hotel, the entire process was handled with zero care or professionalism. The counter staff treated passengers miserably and showed no sense of responsibility.
For an airline, delays can happen — but the way they treat passengers matters the most. Sadly, Batik Air failed completely in this regard. I would not recommend them to anyone looking for reliable and respectful service.
I have received mail that there will be change in flight time but when I checked official web site, check in and all other internet resources where I can see the flight status in all sources (including their own official web) it was mentioned that there is no change, flight will be on time. I tried to take additional steps like calling to their official customer service 93 times called, waited 5-7 on line, no answer and return), wrote to Whatsapp no single action, no reaction etc.
despite the fact that the flight was shown as on time, I did not take a risk and went to airport and at the airport I was informed that there is additional 4 hours delay!
When I politely expressed that why you are not updating your official web site about the delay etc, the girl turned her back to me and ignored. I was very angry and upset with such unprofessional and impolite action. I went to check in desk, the guy expressed no excuse, no empathy!
Check in was quick and easy, there was about a hour delay but it didn’t affect my life in anyway. Staff were there for assistance and plenty of legroom for a 4 hour flight 👍
I had a terrible experience and lost 256$ CAN . I booked a flight with Batik air from Delhi to Denpasar. At the counter I was told by the checkin team I was eligible for a refund because the flight will be delayed. So I went ahead and booked another one. After several calls and chats , I received a refund of 1$ , a real joke . They are also so strict with the hand luggage and they don'T accomodate if you wanna have a big suit case. They make you pay by kg . So if you have a big suit case of 23kg it costs you about 700 $. Worst company so far. Don't book with them!!!!
Batik Air Penalizes Customers for Their Own System Errors – Extremely Disappointed”
I recently had one of the most disappointing experiences with Batik Air and I feel compelled to share it so that other travelers are aware of what to expect.
I booked my ticket well in advance and, as always, I entered my full name correctly during the booking process. Despite this, when my ticket was issued, the system automatically pulled the name from my membership card, which caused a discrepancy. To make matters worse, my title was also listed incorrectly as “Mr.” instead of “Ms.”
When I reached out to Batik Air’s customer service to rectify this issue, I was shocked to be told that I would be charged a fee for correcting the name. This left me both amused and frustrated, why should customers be penalised for a mistake that is clearly due to an internal system flaw? I clearly indicated my full name at the time of booking, and as a frequent traveler, I am very familiar with the importance of providing accurate details.
I explained this to their team and even highlighted that the problem was not my mistake but rather an issue with their system capturing the wrong details. Unfortunately, instead of listening, acknowledging, or showing any level of goodwill, the response I received was the standard “you must pay” answer. There was zero accountability, zero empathy, and zero effort to resolve the matter fairly.
I was left with no choice but to pay the fee in order not to disrupt my travel plans. However, I find it absolutely unacceptable that a reputable airline would handle its customers in this way. What’s even worse is that my feedback was completely ignored, they did not even address my concerns about the system error and simply followed their standard script.
This shows a lot about how Batik Air values its passengers:
• No responsibility for internal errors
• No recognition of customer feedback
• No goodwill gestures, even when the fault is theirs
• And worst of all, they are happy to penalise customers unfairly.
The actual amount of the fee was not my main concern, to be honest, it is about principle, fairness, and service quality. If an airline cannot take responsibility for its own system shortcomings and instead pushes the burden onto customers, that is a huge red flag.
To add insult to injury, even after this so-called correction, my title was still wrong (“Mr.” instead of “Ms.”). Something so basic should not be so difficult to get right.
This entire experience has left me extremely dissatisfied and I will not hesitate to share my story widely so others can be aware of the risks when booking with Batik Air. I sincerely hope that management will take this as feedback to fix their systems and train their customer service team to handle such issues with fairness, accountability, and at least a basic level of empathy.
Until then, I cannot recommend Batik Air to anyone who expects even a minimum standard of service and accountability.
Very, very poor customer service.
Booked a return flight a few months ago with a stop on both ways.
They decide to change the first step of the return flight is such way that you can never reach the second step. (you arrive 1 hour later then the departure time of the second flight)
So you try to get in contact, the don't respond at the suggested contact email. The email without od_ in the name is giving a response but they can't help you.. (it's the same company!!)
The request_refund link is blocked by cloudflare so even that isn't possible. FAQ... blocked by cloudflare.
I would suggest everybody to not book a flight with them as there support which I need because of a change made by THEM isn't reachable.
Worst airlines. 24 hrs before my flight, received an email saying my flight was delayed by 2 hours. Not bad right? Well it was a connecting flight w a 1hr 20min transit so my plane flew before I got there. Both flights with Batik Air. No costumer support to help me because I got the email at close of business day. AI on whatsapp is useless. This isn't the first time I had my fights rescheduled. Last year, I had 4 flights rescheduled. You see cheapest fare with the shortest transit and you book it. But end up flying on a different day with a longer transit. Just pay extra money and fly with a different airlines for peace of mind. Batik flights can cause hairloss due to stress.
Well where to start. First off I bought my tickets on booking . C, and you could not buy baggage. I tried to buy baggage on the manage my booking and you couldn’t do it there either. During checkin - no! So I wrote them on WhatsApp chat and also via email well before the 12 hour cutoff. No luck no one responded.
Then at the airport the lady checked me in under someone with a similar name, gave me my tickets took my bag (said it was free) and off I went to security! Only to find out she checked in the wrong person - so needless to say I had to go back and get checked in correctly.
Then she wouldn’t believe me that I tried to check in a bag. I showed her the correspondence to her customer service well before 24 hours I showed her the WhatsApp and she still charged me 300 American dollars for a bag that should’ve cost me 179.!
Batik Air does not turn on the air conditioner until it is in the air.
Batik Air does not turn on the air conditioner until it is in the air. In other words, you will board a totally hot aircraft and you have to wait for everyone to board and take their seats, then wait for pushback, then wait for runway taxiing, then wait for the aircraft to take off and finally , wait for the plane to climb to cruising altitude and only then will they turn on the air conditioner. Flight number ID 7159 Jakarta-Singapore, 15 August 2025, 5:05pm. Also, plane is dilapidated and in the poorest of condition: everything is tattered, cabin lights don’t work or are flickering, and one cabin light kept on flickering when the pilot shut down all lights on take-off. Flight: full. Outside temperature: degrees Celsius. Service crew: absolutely perfect.
Terrible airline with terrible reimbursement policies
Terrible airline! They delay the flight for more than two hours which is basically impacting my all consequent travelling plans, and they don’t allow the cancellation with full refund because it’s less than 3h??
What kind of policy is that? Will never fly with them!
SCAM! Online has surfboard fees published, but when reached counter in DPS Bali was told that policy was for Batik air Indonesia, not Batik air Malaysia, who are seperate (of course there is no mention of this online, and the surfboard policy for Batik air Indonesia does not mention a seperate entity exists with seperate fees)
So they demand I pay $300 to fly 2 hours with my board....
Staff also very rude. Complaints team are worst I have ever dealt with, complete lack of care and ability to read or answer the simplest question.
Airplanes are also old and poorly maintained.
Nadira, Executive - Customer Care Operations handeling the complaint should not have a job, used to manage a customer service team and her level of ability would result in immediate flagging for more training and observation...
How @Turkish Airlines and @Batik Air Ruined Our Family's Christmas (A Cautionary Tale)
Last October, we bought plane tickets for our children so they could spend Christmas with us in Bali. However, that dream trip turned into a humiliating, 8-month struggle with two airlines that continues to this day. I'm sharing our story to warn other travelers.
The Facts, in Short:
• The Journey: Dec. 25-26, 2024, Budapest -> Denpasar. Tickets were purchased as a single booking on the official @Turkish Airlines app, with the final leg (Kuala Lumpur -> Denpasar) operated by @Batik Air.
• The Problem: Upon arrival, all three of our family's checked bags were missing.
• The "Resolution": After 3 days, 2 bags arrived. We had to collect them from the airport ourselves. My son's suitcase is still missing.
Months of Stalling and Humiliation:
My son's suitcase was verbally declared lost by an agent in January, but we had to wait until June for an official, written confirmation from Batik Air. During this time, the airline even referred to the luggage as "allegedly lost," essentially accusing us of making it up.
The low point came recently. After finally accepting their ridiculous compensation offer just to close the case, they first sent an email confirming everything was ready for payment. Ten minutes later, they sent another email from the same agent, halting the process by again claiming a document was missing.
The Real Loss:
The suitcase contained irreplaceable items: Christmas gifts for our family celebration, a DJI Osmo Action 4 camera, and what hurts the most: my son's special, irreplaceable band T-shirts purchased at concerts, which hold deep sentimental value.
The Attitude of the Airlines and Authorities:
• @Turkish Airlines: As the official seller of the ticket, their response was to completely wash their hands of the problem. They repeatedly told us to deal with the final operating carrier, despite evidence suggesting the bag was lost during the handover between the two airlines in Kuala Lumpur. So much for their "award-winning" service.
• @Batik Air: Constant stalling, shifting responsibility, and ultimately trying to force us to sign an outrageous indemnity clause to receive compensation.
• Malaysian Aviation Commission (MAVCOM): The official regulatory body, who, after a lengthy process, ultimately failed the passenger they are supposed to protect.
And after all this, despite Batik Air confirming in writing weeks ago that they have all the necessary documents to process the payment, not a single cent has been transferred to this day.
My goal with this post is no longer about the money. It's to let everyone see how these two airlines treat their passengers. Think carefully about who you entrust with your luggage.
I can prove every single one of my claims with official correspondence, reports, and video recordings.
Please share this so other travelers can avoid the same fate.
WARNING: DO NOT BOOK WITH THESE COWBOYS! Their customer service is non existent and they will do anything to get more money out of you as a passenger. Checked in as a business class customer at local airport in KL. Was then told my middle name wasn't on the booking (it was) so they forced me to pay an additional fee to change the name on both bookings. Plus no lounge for business class passengers. Numerous other bad experiences from other customers (wish I had read them beforehand!), so please avoid for your own sake.
Don’t Use Lion Group Airlines (Batik Air, Lion Air, Super Jet)
I had a very bad experience with Lion Group airlines. A weeks ago, my flights were delayed four times in one day. Because of that, I missed my flight to Japan.
I tried to complain at the airport, but the batik air staff said, “It’s not our responsibility, contact the airline.” When I contacted the airline, they said, “It’s not our responsibility, talk to the airport staff.” No one wanted to help me.
Now I understand why Lion Group is known as one of the worst airlines. I really hope they stop operating.
If you want a better experience, I suggest flying with Citilink or Garuda Indonesia. The price is not much different, but the service is much better.
Bought a business flight ticket and the agent at the doors told me to throw the bottle that i just bought.
its my third and last flight with them, Never flying with Batik Air again
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