Maskapai penerbangan dengan layanan penuh yang beroprasi sejak Mei 2013. Batik Air melayani penerbangan ke berbagai kota di Indonesia dan Internasional. Merupakan bagian dari Lion Air Group.
Batik Air（batikair.com）在 OK.one 的综合评分为 1.6 分（满分 5 分），基于本站收录的 262 条用户评价，属于旅游度假分类，口碑较差。76% 的评价为 1 星，差评比例偏高；商家尚未回复差评；评价主要围绕客户服务、价格。数据最后更新于 2026-10-24。
Most reviewers were let down by their experience overall. Many travelers frequently encountered frustrating flight delays, poor seating conditions, and a complete lack of communication from ground staff during their journeys. Consumers also reported dealing with unhelpful customer support teams, unexpected heavy fees for checked baggage, and sudden schedule changes that ruined their travel plans. Some reviewers were happy with the friendly cabin crew, tasty meals, and overall smooth, on-time flights that successfully met their expectations. A few other people also mentioned that the check-in process went quite smoothly and baggage collection at the airport was very quick.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。Do not fly this airline...cheap tickets but yiu cant add luggage till you get to airport..i flew one hour to Kota from KL...cheap ticket but the assholes charged almost $400 (994 myr!) For one case of luggage...avoid booking with them...the complaints dept doesnt respond!!! You have been warned!!
★☆☆☆☆ Never Again Batik Air Indonesia somehow turns flying into a punishment. Delays with no explanation, staff who appear confused by the concept of customer service, and an aircraft that felt like it had survived several previous lives. Seats were uncomfortable, the cabin was questionable, and any request was treated as an unexpected inconvenience. Communication was nonexistent, organization was a myth, and accountability was clearly optional. We did eventually arrive, which seems to be their only performance metric. I would not recommend this airline to anyone I respect.
Avoid Batik and Lion Air if you can. Consistent delays, miscommunication between airports leading to overcharging and of course missed connecting flights meaning either an extended layover or a hotel room. 3 out 4 flights delayed leading to all of the above. You have been warned!
Although Batik Air is a low cost Airline the leg room was very spacious and the air crew were very friendly and generous during both legs of my trip to Bali from Melbourne. This is my second time with them and no regrets at all so far. On behalf of my family a big Thank you to the team and hoping to fly again with you sometime soon.
Constant flight delays, unresponsive and unhelpful ground staff. zero communication. Dont go with Batik air if you want to get to your destination or have a schedule to follow
We experienced a serious and well-documented issue with Batik Air involving baggage handling and payment transparency that lasted nearly two months and caused significant inconvenience. My husband and I were travelling together on the same booking. His primary payment card linked to Apple Pay had been blocked due to a scam incident related to a flower purchase in Kuala Lumpur (a police report was filed). On 21 July 2025, he checked in an 11 kg box on flight OD171 from Kuala Lumpur to Denpasar. At that time, Batik Air had removed the option to purchase baggage during online check-in — a feature still available on all other airlines operating the same route, including AirAsia, Malaysia Airlines, and TransNusa. Because his Indonesian OCBC virtual card could not be used at the counter and Apple Pay was not supported, the check-in manager in Kuala Lumpur agreed that the baggage fee could be paid upon arrival in Bali. When my husband twice asked for written confirmation of this arrangement, the manager refused and simply replied, “I don’t know.” Upon arrival in Denpasar, he was presented with a handwritten note demanding IDR 2,035,000, without any invoice, receipt, or official documentation. Despite multiple requests, the Lost & Found staff refused to release the baggage until payment was made. We have an audio recording confirming this refusal. The airline later claimed the baggage was “uncollected,” whereas in reality, it had been unlawfully retained as collateral. Even if a fee is outstanding, an airline has no legal right to seize a passenger’s property; the correct procedure is to release the baggage and pursue the debt separately through civil channels. Baggage tracing staff in Denpasar also stated — on record — that the box would be returned to Kuala Lumpur free of charge. This commitment was never fulfilled. When my husband eventually booked another Batik Air flight to retrieve the baggage, the same problem occurred: online baggage purchase was still unavailable, and he was charged MYR 165 per 10 kg at the airport. That lower rate applied only because payment was made upon arrival in Kuala Lumpur; had he paid at the counter before the flight, the cost would have been MYR 480 per 10 kg (MYR 48 per kg). In practice, Batik Air applies three different baggage prices depending on when and where payment is made. None of these variations are disclosed to passengers, raising serious concerns about pricing transparency and consumer fairness under CAAM and ASEAN standards. For 57 days, my husband tried to recover his property — including prescription medication — but the airline continued to withhold it. He was ultimately forced to pay IDR 2,035,000 simply to retrieve his belongings. This payment was made under duress and cannot be considered voluntary; therefore, a chargeback claim was filed to address the coercive circumstances under which the payment was extracted. Throughout the entire process, both in Kuala Lumpur and Denpasar, no employee issued a Property Irregularity Report (PIR) or provided an official receipt, despite repeated requests. The only paper ever provided was an informal handwritten note with no legal legitimacy. This illustrates a broader lack of transparency, procedural compliance, and proper record-keeping in Batik Air’s ground operations.
The worse airline I ever had .Their customer service almost inexistant on whatsapp give false informations ; and because of that you get problem about the existant regulations at airport when check in in Don Muang ! We could not check in also because of 1h delay that would prevent us to get 2 other transfer flights in Indonesia and lost 1000 USD no refund . Consistent 2+ hours delays that don't allow transfer to other flights that you would miss. Our flight 1 hour delay, no prior announcement or apology from airline. Bad serviceservice at check-in despite delay. No SOP on how to handle delay. No refund. Reschedule should pay full ticket price . We had the feeling to get well S..W.D and scammed. Fly this airline at your own risk
We experienced a serious and well-documented issue with Batik Air involving baggage handling and payment transparency that lasted nearly two months and caused significant inconvenience. My primary payment card with Apple Pay had been blocked due to a scam incident related to a flower purchase in Kuala Lumpur (a police report was filed). On 21 July 2025, I checked in an 11 kg box on flight OD171 from Kuala Lumpur to Denpasar. At that time, Batik Air had removed the option to purchase baggage during online check-in — a feature still available on all other airlines serving the same route, including AirAsia, Malaysia Airlines, and TransNusa. Because my Indonesian OCBC virtual card could not be used at the counter and Apple Pay was not supported, the check-in manager in Kuala Lumpur agreed that the baggage fee could be paid upon arrival in Bali. When I twice requested written confirmation of this arrangement, the manager refused and simply said, “I don’t know.” Upon arrival in Denpasar, I was presented with a handwritten note demanding IDR 2,035,000, without any invoice, receipt, or official documentation. Despite repeated requests, the Lost & Found staff refused to release my baggage until payment was made. I have an audio recording confirming this refusal. The airline later claimed the baggage was “uncollected,” but in reality, it was unlawfully retained as collateral. Even if a fee is outstanding, an airline has no legal right to seize baggage; the proper procedure is to release the item and pursue the debt separately through civil means. Baggage tracing staff in Denpasar also stated — on record — that the box would be returned to Kuala Lumpur free of charge. This commitment was never fulfilled. When I later booked another Batik Air flight to retrieve the baggage, the same problem occurred: online baggage purchase remained unavailable, and I was charged MYR 165 per 10 kg at the airport. That lower rate applied only because I paid upon arrival in Kuala Lumpur; had I paid at the counter before the flight, the cost would have been MYR 480 per 10 kg (MYR 48 per kg). In practice, Batik Air applies three different baggage prices depending on when and where payment occurs. None of these variations are disclosed to passengers, raising serious concerns about pricing transparency and consumer fairness under CAAM and ASEAN standards. For 57 days, I tried to recover my property — which included prescription medication — but the airline continued to withhold it. I was ultimately forced to pay IDR 2,035,000 just to retrieve my belongings. This payment was made under duress and cannot be considered voluntary; accordingly, a chargeback claim was filed to correct the imbalance created by this coercive situation. Throughout the entire process, in both Kuala Lumpur and Denpasar, no employee issued a Property Irregularity Report (PIR) or provided an official receipt, despite repeated requests. The only paper ever provided was an informal handwritten note with no legal validity. This demonstrates a broader lack of transparency and procedural compliance in the airline’s ground operations.
I had a horrible experience with Batik Air, from the airport staff to the cabin crew. This was honestly one of the worst travel experiences of my life At the airport, the staff who were responsible for check-in and giving boarding passes did not seem to know the rules or procedures. Even when I spoke politely, they were extremely rude and unhelpful. They made a serious mistake that caused a huge impact on my life. It felt like they had no proper training and no willingness to help. Their attitude was disrespectful and unprofessional On the flight, the situation was no better. The cabin crew were also very rude. They did not treat passengers kindly or respectfully. They didn’t even offer basic hospitality — not even a bottle of water. Their behavior made the flight very uncomfortable and stressful This experience has affected me deeply, and I will never forget how poorly I was treated. I truly hope the airline management takes this seriously and improves their staff training, customer service, and understanding of international travel rules. I would not recommend this airline to anyone based on what I went through.
We booked a flight with Batik air which transferred through KL. Batik Air changed the second leg of our journey to a time before our originating flight was due to leave Lagkawi. As per the email, they permitted a refund; however, it has been 2 months and still no refund. If I email them, they just respond saying "sorry it is taking so long" but no actual update or refund. At the airports, we also noticed that quite a few flights were being canceled or delayed. Do yourself a favor and book your well earned vacation with a real airline.
I booked 4 flights with Baltik Air. All four of them were delayed, with a short notice. One of the flights also had a issue with the engine, which left us boarded with no AC for over an hour. When boarding one of the flights, they tried to make me pay more because they considered my personal item (a small tote bag) to be carry-on luggage. After a lot of discussion, and incredibly rude treatment from the staff, I was let on the flight without paying. Do yourself a favor, pay a slightly higher price and book with AirAsia. Hands down, this was one of the worst flight experiences I’ve had in my life.
One of the worst, from online checking in, to flight delays, to flight comfort, to customer service. Just about everything is bad about this airline. Avoid like the plague!
When trying to book the flight the website was completely useless so I contacted their office. The call center representative said I should email them. The people I emailed told me to call. After about 4 hours of trying to book a flight (because the call center representatives said they couldn't help me) I was able to find a representative that would help me book a flight. Everything to do with checking baggage, the flight itself, the crew members, etc actually was super smooth with no delays. However, the in flight meal gave me the worst food poisoning of my entire life, which I can't excuse. This was OD171 DPS to SYD Oct 14th
Critical Operational Failure and Unacceptable Customer Service My first flight experience with Batik Air was exceptionally poor and resulted in a failed journey. We received a direct call from the airline informing us that check-in would close in 10 minutes, prompting an immediate and successful rush to the counter within that timeframe. Despite arriving promptly, the Batik Air staff refused to check us in. Their only explanation was that the airline representative who called us had provided incorrect information. The staff's refusal was delivered with an unprofessional and remarkably rude demeanor. Even the visible distress of children did not prompt them to offer any measure of flexibility or empathy. Furthermore, attempts to escalate the issue proved impossible, as management was unreachable. This experience ruined the start of our holiday. While Batik Air may offer an economic fare, the extreme lack of customer professionalism and operational accountability makes it an airline to be avoided, particularly when traveling with families and young children.
Their flights are ok but their customer service is simply awful! I tried to apply for a refund on compassionate grounds. Because the ticket was a Thai Lion Air ticket (bought through the Batik Air app), I wrote in to the Lion Air customer service. They told me to write to Batik Air. I wrote to Batik Air and they told me to write to Lion Air. When I finally did get someone to reply (from Batik Air), they sent me a link to the refund request on their website. I submitted my supporting documents and received an email confirmation of receipt. And I thought, “Great! Finally!” A few days later I went to check the status of my refund using the link provided in the email. Guess what? The link doesn’t work - because it hadn’t been hyperlinked! If I could give them zero stars, I would. I cannot believe in this day and age that there could be such terrible/non-existent customer service. The signals they give their customers, both online and in flight, is that they simply don’t give a s***.
Extremely disappointed with Batik Air. The staff were unhelpful and rude, and seemed unable to do their jobs properly. The system was a complete mess. During our flight from Kuala Lumpur to Dubai with friends, we had purchased extra baggage, but the ground staff claimed it didn’t show in their system, delaying us from boarding. When we asked for clarification, the staff spoke to us rudely and simply handed back our passports, telling us to go to another counter. Onboard,The plane was freezing and the seats were uncomfortable. Would not recommend.
I am a doctor ,my flight was delayed for 4 hours.I opted to another earlier flight because I had to attend to my patients as scheduled,An email was sent and they agreed to full refund.But its almost 3 months and they refuse to fully refund.Very dissappointing.
[EDIT 28.10.2025] More weeks and nothing else but more disappointment. Reported to Malaysian Aviation Authority Case: CAAM-005491-10-25 ----- I'm very disappointed about resolution of refund. It's been over 4 months and I haven't received refund for cancelled flight. :/ Chat just says to wait and when contact Batik Air they just send me back to agent, eDreams. At first I was informed to receive refund in 30 days. And it's been now almost 120 days! Losing hope I will receive refund at all... I will update this review if ever receive refund but I doubt it... Booking ID 22086623592 on eDreams Airline booking reference: EBUCQV
Batik Air is an absolute disgrace. My wife is 23 weeks pregnant. They checked us in, then tell 15 minutes before the flight that we need a doctor’s certificate - the only airline I ever heard of that required a certificate before 28 weeks. Batik website even says they only require it after 28 weeks - except that’s Batik Air Malaysia, not Batik Indonesia which has its own rules hidden away on an obscure webpage. Even the airport doctor won’t see you before 28 weeks. They refused to let us on the flight, refused to offer any compensation for taxis/hotels, then effectively kicked us out of the airport. Just the worst experience and treatment I can imagine. While we waited for our luggage to be taken off the plane, we asked the local airport staff if this situation has occurred with other pregnant women traveling with batik air, and they told us it happens EVERY DAY, and our incident was already the second of the day. Unbelievable. This airline treats its customers with contempt, including and especially its most vulnerable. Please do not support this broken organization.
Batik Air OD171 DPS–SYD (25 Sept 2025) was a disaster. Flight delayed, charged for extra baggage, no space for carry-ons, and they even tried to force me to check my hand luggage. Worst of all, they seated me apart from my 3-year-old daughter. Unsafe, unprofessional, unacceptable. Never again.
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