Maskapai penerbangan dengan layanan penuh yang beroprasi sejak Mei 2013. Batik Air melayani penerbangan ke berbagai kota di Indonesia dan Internasional. Merupakan bagian dari Lion Air Group.
Batik Air（batikair.com）在 OK.one 的综合评分为 1.6 分（满分 5 分），基于本站收录的 262 条用户评价，属于旅游度假分类，口碑较差。76% 的评价为 1 星，差评比例偏高；商家尚未回复差评；评价主要围绕客户服务、价格。数据最后更新于 2026-10-24。
Most reviewers were let down by their experience overall. Many travelers frequently encountered frustrating flight delays, poor seating conditions, and a complete lack of communication from ground staff during their journeys. Consumers also reported dealing with unhelpful customer support teams, unexpected heavy fees for checked baggage, and sudden schedule changes that ruined their travel plans. Some reviewers were happy with the friendly cabin crew, tasty meals, and overall smooth, on-time flights that successfully met their expectations. A few other people also mentioned that the check-in process went quite smoothly and baggage collection at the airport was very quick.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。Booked ticket from per-DPS for today Found they had changed my flight to tomorrow without telling me. Now they have the audacity to make me wait up to 4-5 weeks for my refund. They changed my flight. Bloody pisspoor customer service and not helpful at all
Very bad airlines with I respectable cabin crew I had 2 flight for almost 12 hours didn’t offer me even water what a cheap airlines.
Worst airline experience – zero respect for passengers I had a terrible experience with Batik Air on flight OD216 from Mumbai to Kuala Lumpur. At 5:18 PM, I received a message saying the flight was rescheduled to 12:30 AM, but the boarding pass still showed 22:50. It took 45 minutes just to get the boarding pass, and then passengers were left waiting for hours with no proper updates. Crew showed up only at 12:45 AM, and boarding started at 12:50 AM — almost 4 hours later than what was printed on the boarding pass. I stayed in the boarding area hungry because I was scared of missing the boarding call. I had to extend my stay unnecessarily and board the flight without food. This airline shows zero respect for customers’ time or comfort. Would not recommend Batik Air to anyone. Extremely poor communication and worse passenger care.
Anal weight limit policies & delays. I was 1.4 kg over on the hand luggage limit of 7kg, and while they allowed me to repack into the checkin luggage, in the process my luggage zip was broken. The staff were uncaring, and I couldn't understand this policy, as the final weight on the plane is the same. On top ofvthat the flight was delayed 2 hours! I'm really getting sick of these cheap airlines, while I like that they offer different flight time choices, governments need to force themto pay compensation, and there needs to be some standardization of luggage allowances and also of the consideration of total weight, and volume.
I was frightened by the reviews, but decised to give it a shot due to the good price. I got a 20kg check-in baggage for free. The online check-in was useless, it did not give me which airport terminal do I go for departure. When I arrived at counter, the staff processed my ticket like I have not checked-in before. Boarding opened 20 mins late, but passengers were few so we still got ready to fly on time. Flight experience: It's the first time I've seen as a dirty toilet on an airplane. Sits were fine, enough leg space. What impressed me was that they gave water and bun even on a 1hr 50 min flight. Many low-cost carrier don't even do that. Overall, I will still take batik airline again.
I rarely write reviews, but I feel compelled to share my experience with Batik Air Malaysia so other passengers can make an informed decision. On a seven-hour flight, I experienced severe menstrual pain and began my period shortly after boarding. When I asked for a glass of water to take painkillers, I was told water was chargeable and was only given a very small amount after explaining it was for medication. I later discreetly asked a female cabin crew member if sanitary products were available and was told no, without any attempt to check further or assist. When I tried to purchase a drink, I was informed that only cash or credit cards were accepted — no debit cards and no Apple Pay. As I did not have a credit card, I was refused service entirely. This left me on a long flight, already delayed, in pain and dehydrated, with no access to basic refreshments. I understand budget airline policies, but there needs to be basic consideration for passenger welfare, especially in medical or biological situations that are not optional or avoidable. This was one of the most uncomfortable and disheartening flight experiences I’ve had, and I would not choose to fly with Batik Air again.
I have hundreds of flights on my account and this is by far the worse airline I have ever flown with. First the app would not recognise my booking code and it took 2 days to get an answer and be able to access my booking via the app. Their Whatsapp Chat is absolutely useless, you might as well not bother. But this was by far not the worse part of our experience. I tried to add luggage to my booking via the app and through the webpage but was denied every single time. The "add luggage" buttons were greyed out or I got error messages saying not permitted. Again, 2 solid days of back and forth with their utterly incompetent customer service only to be told I have to go to the airport or a Batik Air office in Denpasar. So off I went to Denpasar Airport a day before our flight was meant to depart but again was told it's not possible and got told that we might be able to add luggage the following day at normal tarifs if we arrived early enough. The next day upon checking in for our flight we were charged an astronomical fee of USD 500 for 2 suitcases (which would have been USD 40 if we had been able to add this to our booking) This company is a scam, please stay away from these fraudsters, they will rob you blind.
Do not waste your money in Batik Air. The moment you buy Batik Air ticket, you just bought trouble. Frequent ticket change, flight cancel, you will wait at the airport for hours and no flight will show up, you wont get refund, I am waiting over a month now for refund.
Would strongly recommend against. We booked a month well in advance, paid extra for a short layover in Malaysia and to arrive in Perth Australia at a manageable time as we have 4 kids. Two weeks prior to leaving they change the flight date and time so that we now have a red eye and a 10hour layover. No compensation whatsoever. They offered us a refund (in 6 weeks time), to keep the flights and accept the changes or pay extra to go back to the original flight times we had already paid for. However, it would have been an additional 3k because it was closer to the date. To make life easier I asked if we could just have check in luggage so we didn’t need to carry much on flights. This was denied and then they said we could but at a cost of $290/20kg/pax. Needless to say that’s the last time we use them.
First flight delay of 1 hs on the aircraft, then we asked for water and they told us we have to buy it , but they don’t accepted debit card so they left us flying 8 hs with not even a glass of water. I found this an attempt again the wellness of a human been, I truly suggest you all to NEVER FLY WITH THIS COMPANY
Our trip KUL/PER was significantly delayed by an initial one hour then a further 3 hours all because of the arrival plane from CGK departed late. Upon arrival into KUL, all pax were already boarded, all baggages were already onboard but EYC lavatory door at the aft section of the aircraft were damaged by a pax on the returning CGK/KUL flight. For context basis, there were other aircraft on the ground which were parked on the apron. This ridiculous airline instead of using one of their aircraft on the tarmac decided it was more cost effective to make pax delayed for their flight. Not only was the flight delayed, but all our plans were delayed due to batik airline. Batik Air Malaysia or Indonesia should be considered a last resort option if you can’t fly on another airline or if you’re very desperate. AVOID at all cost if you can. ZERO comms by ground staff, flight commander, or in-flight crew for extra delays. F&B service delayed by 2 hours because there was an issue with the reheating system.
We used Batik air for a connecting flight between Bali and Singapore. Their app is next to useless (we tried to increase and pay for our luggage allowance and this was impossible to do as it didn't accept UK £ currency), we then tried to log on to check into our flight and that was impossible. Thankfully, once at Bali international we had printed off our tickets etc and were able to manually check in and after explaining and demonstrating the apps failures, we were able to check our excess luggage in without additional charges. The flight itself was on time, smooth and uneventful, flight crew were pleasant but out pre-booked and paid meals a sham, we didn't get what we paid for and what we did get was unrecognisable. Would I fly them again, no, I recommend paying the extra and fly SingaporeAir or Scoot to Bali.
I am extremely disappointed with Batik Air’s handling of my refund. When booking, I specifically chose the Flexi Economy option because it clearly stated that refunds were allowed (with a fee). I later cancelled the unused portion of my return ticket almost one month in advance, well before the scheduled travel date. The total amount paid for the return ticket was USD 1,913.10. Despite cancelling early and having entire flights completely unused, Batik Air refunded only USD 189.40, which is about 19% of the total amount paid. In other words, Batik Air kept over 81% of my money, even though the ticket was cancelled far in advance and marketed as refundable. After months of follow-ups, Batik Air eventually stated that the ticket was considered “partially used” and therefore non-refundable, refunding only airport taxes. No fare rules, refund breakdown, or documentation were provided to justify why a Flexi Economy ticket with unused sectors resulted in such a minimal refund. What made this experience worse: Refund request submitted on 7 November Promised processing time of 30 days, which was exceeded by months Repeated generic responses with no resolution No transparency on refund calculation or applicable fare rules This experience feels misleading and unfair, especially given that the ticket was sold as refundable and cancelled well in advance. Customers choosing Flexi Economy should be aware that, in practice, refunds may not be honored as advertised.
I have travelled with airline 3 times and have been delayed every time. First was 8 hours and the other 2 was for 2 hours. I travel long hall flight from Heathrow to Perth in Australia and unfortunately I only have the option to travel with Batik air from kalulumpa as it was the cheapest.i travelled with Omar Air for first 2 legs of journey.Omar Air were excellent. Last leg was a 5.5 hours flight . On all 3 flights with Batik air there was no food,drink or tv/video .wanted to charge me for a bottle of water. Worse airline in the world in my humble opinion.avoid at all costs. I will pay extra next time to not fly with Batik air
Batik Air is easily the worst international airline I’ve ever flown and I can’t believe they are charging premium prices for this level of neglect and disrespect toward passengers. Our flight was delayed with almost no communication so we missed our connections, passengers at the back waited literally hours to be served, toilets were filthy, crew were rude and dismissive, and as a vegetarian I was only offered a chicken pizza with a refusal to provide even a snack or basic alternative. On what planet is that acceptable on an international flight? The return flight had no inflight entertainment, no included food or water, and everything even water was paid only. Is that even legal? They also only accept Visa credit cards (not Visa debit), and this isn’t advertised anywhere. It felt like a bargain-basement domestic flight but priced like a full service international carrier. I emailed customer care multiple times and got nothing back. Just silence. No accountability. People need to stop supporting airlines like this. If we accept these bottom-of-the-barrel standards, other airlines will eventually lower theirs too. Flying is uncomfortable enough already Batik Air managed to make the entire experience dramatically worse in every possible way. Avoid at all costs.
Flight cancelled. Very difficult form to fill in to get refund. Poor software engineering.
Went from Perth to Kuala Lumpur. Unfriendly staff - quite rude and impatient crew. Aircraft seemed a bit old which was not a problem, leg room in Economy class was okay for me, as I am only 5“2, for other people probs not enough room. Low budget but hidden costs and very strict on kg and in general not much allowed - check in took ages. Just an okayish experience for a 5,5 hour flight. Would not book again if I dont have to.
*WARNING* Batik Malaysia is the biggest scam. We paid for our tickets to Europe from Australia, we had the itinerary that clearly stated meals included from Perth to KL but they didn’t care, they wanted us to pay again. We had a wheelchair service included and they also made us pay again for wheelchair. Avoid at all costs, pay a bot extra and use a proper airline.
During this vacation, I unfortunately flew twice with Batik Air. The first flight was delayed by two and a half hours, and the second, flight OD392 on January 5th, was delayed by more than six hours due to technical problems with the aircraft. The airline refused any compensation, provided confusing information, and boasted that there are even worse airlines. A complete lack of respect. If flights are almost always delayed and the aircraft have mechanical failures, it would be much better to deny them operating licenses and shut them down, because they represent a serious danger and a great inconvenience for travelers.
I booked a flight via the app of Batik Air. Cause there website is giving ‘error’ all the time. After payment with my creditcard I didn’t receive a booking confirmation by email. I tried to contact their customer care via whatsapp. There they refer to their email. On my emails they don’t react. So I paid 300€ and got nothing. Still waiting for refund. Don’t book Batik air via their app or website. Very bad customer care!
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