Maskapai penerbangan dengan layanan penuh yang beroprasi sejak Mei 2013. Batik Air melayani penerbangan ke berbagai kota di Indonesia dan Internasional. Merupakan bagian dari Lion Air Group.
Most reviewers were let down by their experience overall. Many travelers frequently encountered frustrating flight delays, poor seating conditions, and a complete lack of communication from ground staff during their journeys. Consumers also reported dealing with unhelpful customer support teams, unexpected heavy fees for checked baggage, and sudden schedule changes that ruined their travel plans.
Some reviewers were happy with the friendly cabin crew, tasty meals, and overall smooth, on-time flights that successfully met their expectations. A few other people also mentioned that the check-in process went quite smoothly and baggage collection at the airport was very quick.
OD860 & OD8561 (KUL - KIX). While checking in at the counter, the staff were live streaming with their friends and chatting loudly. They showed no sense of shame in front of customers. Is this allowed in BATIK AIR? The flight to Kansai was delayed by 4 hours. The in-flight meal I ordered never arrived. There were 4 meals that didn’t come. At that time, I was quite confused as to why my meal didn’t arrive. I thought maybe I had ordered incorrectly. But after checking again, it was true—they didn’t serve my meal. The cabin crew didn’t seem to know how to do their job. The return trip to KLIA was also delayed by 30 minutes, and once again my meal didn’t arrive. Do Batik Air employees even know how to work? How you train your staff? They may look handsome and beautiful, but they have no idea how to do their job. Worse, they act like VIPs, as if they are more important than the customers
Worst company I’ve ever dealt with 5 hour delayed flight on the way here and now a 3 hour delayed on the way home absolutely ridiculous will never ever use them again
Inhumane treatment during transfer at Kuala Lumpur
During a transfer in Kuala Lumpur, Batik Air forced all passengers to re-check hand luggage before boarding and made us pour out our water bottles.
After passing this additional security check, we were kept waiting in a closed waiting area. I asked multiple staff members where we could refill our bottles with drinkable water. I was clearly told that there was no access to drinking water at all and that the only option was to BUY water on the plane.
This was for a 3 hour 35 minute flight.
Denying passengers access to basic drinking water, especially after confiscating their own, is unacceptable and inhumane. Water is not a luxury — it is a basic human need. Expecting passengers to remain dehydrated or pay for water mid-flight after deliberately removing all alternatives is disgraceful.
These guys are one of the worst airlines ever.
Late. Plane so old.
No charging, no entertainment, chair wouldn't recline or move.
Gluten free meal was plain pasta. No oil, no seasoning, no sauce. Just soggy plain pasta. One small drink.
This was in business class too.
Then they leaked all my data and it hasnt stopped.
Avoid
Feedback on Cabin Crew Service – Flight OD813 (6 January 2026)
I took flight OD813 on 6 January 2026 at 1:10 PM. I would like to express my dissatisfaction with the service provided by one of the cabin crew members, whom I believe was an Indian crew member.
During boarding, an elderly passenger needed assistance placing luggage into the overhead compartment. Instead of offering help, the crew member responded rudely by saying, “You cannot put it up, then we put together.” From my understanding, assisting passengers—especially elderly ones—with their luggage should be part of the cabin crew’s responsibility.
Furthermore, the flight was not full, and the luggage did not appear overly large. It should have been acceptable to place it in the overhead compartment. However, the crew member directly instructed that the bag be placed under the seat, without using polite language such as “please.” The tone and manner of communication felt unprofessional and discourteous.
Due to this experience, I will need to reconsider choosing Batik Air for future flights to Singapore!
This terrible company does not reply to problems...they charge disgusting luggage prices at the airport but wont let you add luggage online...$400aud for on suitcase for one hour...do not use this ripoff airline, you have been warned
Batik Air is a scam. You cannot add any luggage till airport checkin where they scam you into buying another ticket. Their customer service whatsapp is a bot and useless. Emails are not answered. Stay away please. I had the misfortune flying with them last week from bangkok to kl where i was forced to buy another ticket.
Flight went down delayed due to engine failure, ended in hotel room for night. Flight was transferred till next morning then got delayed to another 13 hours
. No help on any money I lost of the 2 days of holiday lost. All they have was $20 for food the day before. Horrible airline
This was one of the most terrifying flights of my life and a complete failure by Batik Air. We were forced to sit in a hot plane for over an hour with no air conditioning, and the cabin became unbearable. People were struggling to breathe, some were asking for oxygen, babies were crying, and passengers were screaming for help. I genuinely feared for our safety and suffered intense anxiety — I couldn’t breathe properly and felt like I was in danger.
This wasn’t just uncomfortable — it was a serious safety issue in 2025. On top of that, Batik Air didn’t have enough food or drinks available, and there was no change for passengers to buy anything. This is not how an airline should operate — especially when passengers’ health and well‑being are at risk.
I refuse to ever fly with Batik Air again and **strongly believe they should be banned from flying to or from Australia until they fix these shameful safety and service failures.
If you value your comfort, safety, and peace of mind — do not fly Batik Air.
Still disgusted wuth Batik Air..still no response to my emails...after getting ripped off by $400aud for one suitcase for one hour flight...the airline doesnt seem to care what people think...rip off crap airline...do not travel Batik Air...you have been warned by me and other ripped off customers!!!
Is there any experience below 1 star? I always have bad experience with batik air and other lion group aircraft. Today I have above 1 hour delay and it was terrible because We are waiting inside the airplane without air conditioner and no meals
I strongly advise everyone to avoid flying with Batik Air. My Sydney flight time was changed three separate times, causing huge inconvenience. Even worse, 15 minutes before departure, the gate was suddenly changed — despite staff telling us to wait at the original gate. We were forced to walk all the way to a gate located at the far end of the airport.
There was no information displayed on the flight boards, and absolutely no announcements or proper communication from the airline. If we hadn’t randomly heard the announcement by chance, we could have easily missed the flight.
The final scheduled departure time was 22:25, yet the plane still did not depart. Passengers were only allowed to board a different aircraft at 23:00. This level of disorganization and disrespect for customers is unacceptable.
Batik Air Malaysia is by far the most unreliable airline I have ever flown with. Constant schedule changes, zero updates, chaotic boarding process, and complete lack of responsibility. I will never travel with them again and I highly recommend staying far away from this airline.
Better don't run an airlines if always delayed, I don't know why this lousy airline still can survive how long with this such of management. Delay consistent! This is the most lousy airline I experienced, definitely will not purchase this airline tickets again .. it's my first and also the last with this lousy airline. Don't buy with this airline!!!
Hi, i would like to highlight how poor batik air to address my flight experience. My 2 years old and 11 month baby is crying and need mummy to carry during take off and landing but your staff insist that every person need to buck up on their on seat, as a adult i unserstand but not her , when your staff insist doing that forcefully cause my child crying more loud. Any idea when i suggest to buck up using baby seat belt together with mummy and mummy can carry baby too. Why need to forcefully to 2 year old + child to buck up on her on seat? Did she understand?
Very poor service , will not consider batik air again
This was the worst experience ever, and I really mean that. They left me stranded at KL airport for over 30 hours! 30 hours! Because they 'delayed' my connecting flight by 24 hours, and then a further 6! I got no compensation, no hotel, no food voucher, not even a bottle of water.
I'm actually disgusted at this company and I never write bad reviews. I will never, ever, ever fly Batik Air again - they really are bottom of the barrel. It's just so so so bad please do not made the same mistake as me :(
My experience with Batik Air has been one of the worst I’ve ever had with any airline. After Batik Air cancelled our flight without offering any meaningful assistance, we were forced to book a new ticket with another airline and ended up sitting at the airport for 12 hours waiting for the replacement flight.
During this entire time, Batik Air provided no support whatsoever, no guidance, no alternative arrangements, and no compensation.
What made an already stressful situation even worse was their complete lack of communication. I sent upwards of six separate emails before finally receiving a reply. And when they did respond, their message was dismissive, quoting “policy” and refusing to cover any of the additional costs caused by their own cancellation.
To make matters even more frustrating, their email stated that they had provided us with food vouchers during the disruption. This is absolutely untrue. We did not receive a single voucher or any form of assistance while waiting for 12 hours in the airport.
This experience shows a shocking lack of customer care, accountability, and honesty. Most airlines offer at least some level of support when they disrupt passengers’ travel. Batik Air offered nothing but delays, silence, and incorrect information.
I will never fly with Batik Air again, and I strongly advise other travellers to avoid them. If something goes wrong, you will be left completely on your own.
They charged me 4 million IDR for surfboard
Customers service is also horrible,I sent email,WhatsApp but both of them got no reply
JUST AVOID THIS AIRLINE
Please if there are other choice, just don’t use this airlines. No matter where the routes it will be delayed (most likely). If you are forced to use this airlines please check the flight radar first for the history
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