Maskapai penerbangan dengan layanan penuh yang beroprasi sejak Mei 2013. Batik Air melayani penerbangan ke berbagai kota di Indonesia dan Internasional. Merupakan bagian dari Lion Air Group.
Most reviewers were let down by their experience overall. Many travelers frequently encountered frustrating flight delays, poor seating conditions, and a complete lack of communication from ground staff during their journeys. Consumers also reported dealing with unhelpful customer support teams, unexpected heavy fees for checked baggage, and sudden schedule changes that ruined their travel plans.
Some reviewers were happy with the friendly cabin crew, tasty meals, and overall smooth, on-time flights that successfully met their expectations. A few other people also mentioned that the check-in process went quite smoothly and baggage collection at the airport was very quick.
Warning for passengers considering Batik Air Malaysia
Warning for passengers considering Batik Air Malaysia.
We were charged nearly USD 85 for just 7kg of excess baggage on tickets costing around USD 77 for two passengers in total. 7k baggage fee was literally higher than the price of 2 people's flight itself.
One week before departure, I tried to purchase additional baggage through Batik Air’s official website. The system repeatedly failed with a “reservation not found” error, making it impossible to complete the purchase in advance.
At the airport, instead of acknowledging this system failure, staff dismissed the issue and blamed us for “leaving it to the last minute,” while also stating that prices increase. This felt like shifting responsibility onto the passenger for an issue caused by the airline’s own platform.
This experience reflects a combination of unreliable systems, lack of accountability, and extremely disproportionate pricing practices. Passengers should be aware that small booking issues may result in charges that exceed the actual ticket price.
Based on this experience, I strongly recommend travelers double-check baggage policies carefully and be prepared for significant unexpected costs at the airport, actually pay more and dont pick this company.
Batikair is so terrible and unreliable. There were so many issues from checking in here in Australia to boarding the plane. Everything was a disaster. Mind you I also paid for business class hoping that any issues I would encounter would at least be minimal or easily rectified. But no, trust me, it does not matter whether you paid more or not. Their services are just terrible no matter what class you paid for. I had sent them an email asking them to at least give me some sort of explanation and compensation for all the issues. It took them ages to respond, claiming they were doing an investigation. Then they replied with some factually inaccurate nonsense, they literally tried to gaslight me, to which I responded with evidence of my claims, and they had since ghosted me. Definitely do not recommend them. Please please don’t be like me, don’t be tempted by their offers. None of it was worth the headache.
On our trip to Bali we were charged $400 to take our luggage, as when batik had to change our flight dates they forgot to transfer our luggage on the departure flight. Then on our return we had luggage but no flight. Made to wait until almost everyone was checked in and then they felt with us and a couple of other passengers. In the interum I called batik all questions answered by AI, or send an email and we will be back to you within 24 hours. Absolute JOKE.
Batik cancelled my direct flight from Singapur to Bali without direct flight alternative 1 month before takeoff (turned out the last time this flight did operate was already 3 months ago). I have now huge problems to receive my refund via ticketing agent and Batik customer support ist no longer answering since 2 weeks.
Just countersacting the bad reviews as these scared me before I travelled with Lion Air Group, but I'm guessing people only review horror stories rather than the majority of successful flights. No issues with ours- staff courteous and helpful and all flights left and landed on time! We flew with Batik from Labuan Bajo to Denpasar.
Booked a flights via Kiwi.com for 2-segment travel in Indonesia. Batik changed the first flight so that it was impossible to make 2nd flight. Kiwi.com said only Batik could provide new flights but Batik would not recognize the Kiwi booking number. Could not speak to anyone, only via text. After 8 hours trying, booked new flights that cost $460(there were many flights available). After four months, got refund for only one-third of $360 flights.
Appalling Customer Service and Ticketing Information
Extremely disappointing customer service from Batik Air. I spent 154 minutes on the phone trying to sort out a baggage issue and still could not get a clear answer. On 31 March 2026, their AI support gave conflicting advice, first saying the booking did not specify baggage, then saying the Perth to Denpasar flight had 20kg, then saying the same rules applied to the return flight. Later that same day, Batik Air customer service emailed saying the outbound had 20kg but the return had no checked baggage allowance at all.
Because Batik Air failed to properly process the baggage, I then had to pay AUD 1,251.00 on 2 April 2026 for what should have been the original requirement of 20kg each way, and then another AUD 1,080.00 at the airport on 6 April 2026 to get the baggage on board because the fees customer service said were processed had not actually been processed.
Now I am being told I may have to wait up to 30 days for a refund, and even that refund amount appears to be incorrect. Very poor systems, very poor communication, and a completely unacceptable customer experience.
1 hour waiting to check in at Bali to be told flight has 2 hr delay. Then the flight arrived late and rescheduled to 3pm to KL from original time of 11.55 am . I have Connecting flight 8 hrs later that I might still miss as a result of this incompetent company. Please save yourself pain and don't fly batik I know I will never fly with them again.
Fligh was at 3pm, delayed to 5pm
, delayed to 7:05pm, delayed to 7:45pm and finally took off at 8:14pm. Terrible service, I wanted a 3pm flight and instead I got a flight 5 hours later.
Awful. No water provided. Then wouldn't accept a debit card payment. Ear-piercing mechanical noise from toilet flushing audible halfway down plane. Cancelled our original booking after clearly not filling their sale quota and no appropriate alternative.
I had an extremely disappointing experience with Batik Air.
I booked Business Class for a long-haul journey from Labuan Bajo to Jakarta, continuing with Emirates to Dubai and Düsseldorf. Unfortunately, the service provided by Batik Air was completely unacceptable from start to finish.
The Business Class check-in counter in Labuan Bajo was closed, meaning I paid for a premium service that simply did not exist. Online check-in was also impossible due to repeated error messages on the Batik Air website.
To make matters worse, the flight was moved earlier, resulting in a 9-hour layover in Jakarta. Despite this disruption, the staff refused to find any solution to check our luggage through to the final destination. This forced us to exit the airport in Jakarta, collect our baggage, and go through the entire check-in process again.
Because of the schedule change, lounge access is effectively lost, as check-in will likely only open about four hours before departure.
The two staff members at the Labuan Bajo counter were particularly unprofessional—constantly yawning, unhelpful, and unwilling to assist in any meaningful way.
Overall, this was a complete failure in terms of service, organization, and basic customer care. I would strongly reconsider choosing Batik Air, especially for any trip involving connections or premium class bookings.
I fly over 30 times a year and have never experienced such a disgrace as Batik Air.
In every possible way horrible, unfriendly staff, triple checking everything up to weight, boarding pass etc.
I think even Germany would have been proud of how strict they are with their lugage policy, while charging abnormally high prices for check in luggages.
SPARE YOURSELF THE DISASTER.
I would give a minus if I could , cancelled my return flight from kula lumpa to Perth , leaving myself and my family over 9 hours at the airport, turning this into a night flight. No apology . My seat and my wife’s seat were broken, most uncomfortable flight I’ve ever taken , I’ve flown over 200 times and this is the worst flight I have ever been on, kept the light on for most of the night flight , one toilet only , had 4 flights in total to and from Vietnam, every flight was delayed , no apology or anything , they couldn’t give a toss. Please avoid if you want a nice holiday .
Don’t use Batik Air is the word airline a I’m travel in my live , customer services don’t work, they chance my flight date + they charge over $180 usd for 1 checking bag is really crazy company
I flew Melbourne to Bali two weeks ago and it was actually very good. We got there ahead of schedule, the in-flight meal was tasty, and the staff were very nice to me. What are people expecting from a discount airline? I will fly with them again. The only reason I'm not flying Batik back to Aus is because it's an overnight flight. Maybe the bad reviews are bots? I have no idea but they do not reflect reality at all
Nothing works to report flight disruption as their partner airline cancelled the connecting flight. Not one method to contact this airline or the terrible partner batik air run by malindo. They sceduled the flight for after etihad leaves!!! No support no reschedule correctly no refund! Who runs this terrible operation?
Total waste of time link fron Eithad too. No results or action to correct major mistake changing a connecting flight making me arrive after my plane leaves!!!
The airline's customer service is really bad, there is no possible way to directly contact them online expect email which they take so long to reply to, i am suffering to get refund on my flight. The seats of the airplane are really uncomfortable aswell,
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