Breville

We're sorry to hear about your experience. Thank you for your review and your feedback. We do value customers' input. We'll pass along your feedback to the appropriate people, as we are continuously trying to improve our customers’ experience.

Your feedback is appreciated, and we sincerely apologize for the delay with your replacement and for the mistake made on your order. We understand how frustrating that must have been, and we are grateful for your patience throughout. We are committed to making this right for you.

得知您的经历，我们深表遗憾。感谢您的评论和反馈。我们非常重视客户的意见。我们将不断努力改善客户体验，并将您的反馈传递给适当的人员。我们将就您的经历与您联系。

Your feedback is appreciated, and we are sorry the address on file was not correct for your shipment. We are glad the receiving party was able to hold onto it for you in the meantime. We apologize for the delay in getting your machine to you and for the frustration this has caused.

Your feedback is appreciated, and we are sorry for any confusion the case closure message may have caused. We want to reassure you that a closed case does not affect any orders already in process — your exchange order and shipping label were already set up and continue to move forward. We can also see that an explanation was sent to you just before your review was posted. We have resent your ship-in-advance quote and are ready to get your replacement on its way as soon as your current machine is returned to us

Your feedback is appreciated. We can see that an email requesting further information was sent on June 10th, and as no response was received over the following weeks, the case was automatically closed by our system. We understand that can be frustrating, and we want to get things moving again for you. That information request will be resent to you right away so we can pick up where we left off.

We're sorry to hear of your experience. We’ve sent a request to get more information from you through Trustpilot. Once we have that information, we’ll reach out to you to see what we can do to best assist.