Cerebral

Hello Laura, We appreciate your positive feedback about Cerebral! It's heartening to hear that you had a good experience with us, as our team consistently strives to provide high-quality care and service. Your kind words motivate us to keep pushing the bar higher. Thank you again for your encouraging review. If you need further assistance or have any questions, please feel free to reach out. We're always ready to help. Warm regards, Customer Engagement Team, Cerebral

Dear Matt, Thank you for taking the time to share both your positive feedback surrounding the ease of setting up an appointment and your chosen provider, as well as expressing your concerns about your recent experience. Your feedback is invaluable, and we are committed to understanding your perspective better. We do have each of our clinician's biographies listed on our website (https://cerebral.com/find-a-prescriber / https://cerebral.com/find-a-therapist) and you should have been presented with the option to review these biographies when selecting a provider, so I'm very sorry this didn't happen. As for notifications, you do have the option to edit how/if you receive notifications from Cerebral and we would be happy to walk you through these options via email. We do send an automatic message once a message is received via the Cerebral message center, just letting clients know to expect a response soon, and we also immediately include emergency resources, should they be needed. To help us address each of these issues effectively, please look out for an email from our Client Engagement Team directly so we can provide you with further support. We are committed to resolving these matters and demonstrating the high standard of care you deserve in all of your interactions with our team. Kind regards, Customer Engagement Team, Cerebral

Hello Maimounatou, Thank you for sharing your positive feedback about Cerebral! It's heartening to hear that you had a good experience with us, as our team consistently strives to provide high-quality care and service. Your kind words motivate us to keep pushing the bar higher. Thank you again for your encouraging review. If you need further assistance or have any questions, please feel free to reach out. We're always ready to help. Warm regards, Customer Engagement Team, Cerebral

Hello Joel, We appreciate you reaching out and apologize for any troubles you have faced in attempting to use our services. To allow us to provide you with the best support, please look out for an email from our Client Engagement Team directly. Sharing more details will allow us to investigate and resolve the problem effectively to ensure a smooth experience for you moving forward. We look forward to the opportunity to assist you further. Warm regards, Customer Engagement Team, Cerebral

Dear M Bogie, We appreciate your positive feedback about Cerebral, and your clinician! It's heartening to hear that you had a good experience with us, as our team consistently strives to provide high-quality care and service. Your kind words motivate us to keep pushing the bar higher. Thank you again for your encouraging review. If you need further assistance or have any questions, please feel free to reach out. We're always ready to help. Kind regards, Customer Engagement Team, Cerebral

Hello Brooks, We appreciate your positive feedback about Cerebral! It's heartening to hear that you had a good experience with us, as our team consistently strives to provide high-quality care and service. If you need further assistance or have any questions, please feel free to reach out. We're always ready to help. Warm regards, Customer Engagement Team, Cerebral

Hello Laura, We appreciate your positive feedback about Cerebral! It's heartening to hear that you had a good experience with us, as our team consistently strives to provide high-quality care and service. Your kind words motivate us to keep pushing the bar higher. Thank you again for your encouraging review, and for recommending us to loved ones. If you need further assistance or have any questions, please feel free to reach out. We're always ready to help. Warm regards, Customer Engagement Team, Cerebral

Hello Sheila, We appreciate your positive feedback about Cerebral! It's heartening to hear that you had a good experience with us, as our team consistently strives to provide high-quality care and service. Your kind words motivate us to keep pushing the bar higher. Thank you again for your encouraging review. If you need further assistance or have any questions, please feel free to reach out. We're always ready to help. Warm regards, Customer Engagement Team, Cerebral

Dear jimnz x, Thank you for taking the time to share your positive feedback about Cerebral, and your clinicians! It's heartening to hear that you had a good experience with us, as our team consistently strives to provide high-quality care and service. If you need further assistance or have any questions, please feel free to reach out. We're here to support you! Kind regards, Customer Engagement Team, Cerebral

Dear Jaylynn, We appreciate your feedback regarding the billing and communication problems you faced. Your feedback is invaluable, and we are committed to understanding your perspective better. For in-network insurance clients, our subscription fee is $0 per month + applicable copays/coinsurance to be later billed through insurance. The estimate presented to clients reads as “Max estimated cost per session, after your deductible”, as this is the estimated amount owed after an individual's deductible is met. You can contact your insurance provider directly for more information around your deductible! I can absolutely see the frustration with your experience and want you to know that we are here to support you with any further questions you may have. If you are seeking additional support, please contact us at [email protected] so our dedicated team can work to support you further. Kind regards, Customer Engagement Team, Cerebral

Hello Renata, We appreciate your positive feedback about Cerebral! It's heartening to hear that you had a good experience with us, as our team consistently strives to provide high-quality care and service. Your kind words motivate us to keep pushing the bar higher. Thank you again for your encouraging review. If you need further assistance or have any questions, please feel free to reach out. We're always ready to help. Warm regards, Customer Engagement Team, Cerebral

Hello Helen, We appreciate your positive feedback about Cerebral, and your clinician! It's heartening to hear that you had a good experience with us, as our team consistently strives to provide high-quality care and service. Your kind words motivate us to keep pushing the bar higher. Thank you again for your encouraging review. If you need further assistance or have any questions, please feel free to reach out. We're always ready to help. Warm regards, Customer Engagement Team, Cerebral

Hello Liam, We appreciate your positive feedback about Cerebral! It's heartening to hear that you had a good experience with us, as our team consistently strives to provide high-quality care and service. If you need further assistance or have any questions, please feel free to reach out. We're always ready to help. Warm regards, Customer Engagement Team, Cerebral

Dear Liam, We appreciate you taking the time to share your feedback with us. We understand that your experience fell short of our standard of care, and we sincerely apologize for any inconvenience caused. For in-network insurance clients, our subscription fee is $0 per month + applicable copays/coinsurance to be later billed through insurance, but our team is dedicated to addressing your concerns and finding the best possible solution for you. I’ll send you a form through Trustpilot where you can provide us additional information, such as the email address linked to your account, so that we can reach you directly to determine how we can best support you. Best regards, Customer Engagement Team, Cerebral

Hello Andy, Thank you for choosing to share your positive feedback about Cerebral, and your clinician! Our team aims to provide high-quality care and service, so we're encouraged to hear that you had such a good experience with us. Please feel free to reach out with any questions or concerns you may have. We're here to support you! Kind regards, Customer Engagement Team, Cerebral

Dear Ali, We appreciate your positive feedback about Cerebral! It's heartening to hear that you had a good experience with us, as our team consistently strives to provide high-quality care and service. Your kind words motivate us to keep pushing the bar higher. Thank you again for your encouraging review. If you need further assistance or have any questions, please feel free to reach out. We're always ready to help. Warm regards, Customer Engagement Team, Cerebral

Hello Robin, We appreciate your positive feedback about Cerebral, and your clinician! It's heartening to hear that you had a good experience with us, as our team consistently strives to provide high-quality care and service. Your kind words motivate us to keep pushing the bar higher. Thank you again for your encouraging review. If you need further assistance or have any questions, please feel free to reach out. We're always ready to help. Warm regards, Customer Engagement Team, Cerebral

Hello Holly, Thank you for taking the time to express both your positive feedback about your clinician, as well as your concerns regarding your recent experience. We sincerely apologize that your encounter fell short of the high standards we strive to maintain. Your feedback is invaluable, and we are committed to understanding your perspective better. To help us address this issue effectively, please look out for an email from our Client Engagement Team directly. If you are unable to locate this email, please reach out to us at [email protected] so we can work with you to make this right. We are committed to resolving this matter and demonstrating the high standard of care you deserve in all of your interactions with our team. Warm regards, Customer Engagement Team, Cerebral

Hello, Thank you for choosing to share your positive feedback about Cerebral! We're happy to hear that you had a good experience with us, as our team consistently strives to provide high-quality care and service. Please let us know if you need further assistance or have any questions. We're here to support you! Kind regards, Customer Engagement Team, Cerebral

Dear Tiffany, We appreciate your positive feedback about Cerebral! It's heartening to hear that you had a good experience with us, as our team consistently strives to provide high-quality care and service. Your kind words motivate us to keep pushing the bar higher. Thank you again for your encouraging review. If you need further assistance or have any questions, please feel free to reach out. We're always ready to help. Warm regards, Customer Engagement Team, Cerebral