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It’s been two weeks, and DiRx has still not contacted my pharmacy to transfer my prescriptions. I paid in advance. I was told I would have my order in two weeks. When I called them today, they confirmed that they hadn’t even started my order and would give no timeframe of when they would begin. Read the reviews before you spend the money. Also, DiRx only responds to positive reviews.
UPDATE #1: Spoke to a pharmacy dept rep 4 days ago, who immediately contacted my pharmacy. Called them again 2 days ago to be told that they did not have enough meds to fill the prescriptions, would not send a partial order, and would offer no timeframe of when they expected to ship.
UPDATE 2:
I just received an email from DiRx stating that they have not yet contacted my pharmacy for my prescriptions after all. It’s been a month! Order cancelled, reported to BBB and FDA.
Using this pharmacy for a couple of years. Prices are very good, but more often than not my medications become backordered and don't arrive on time. Will be switching to another business. Avoid!
Poor Customer Service with inability to solve problems
I used a first time discount of $10 to place an order for a medication. Customer Service changed the order due to the prescription and charged me the full amount for the 90 day prescription without the discount. I spoke with Rakesh in Customer Service who could not solve the problem. I tried to escalate to the manager but was transferred to the person's voicemail. The problem was unresolved and I am extremely dissatified with the poor customer service.
Company promises meds in 7-10 business days and it's a lie. I ordered March 27th, 2024. It's been 11 business days with no estimated arrival dates for my meds. Customer service just repeat "when it's filled you will get an email that it's on its way". There are no supervisors. When you ask for one it goes to a voicemail and no one calls you back. The prices are great online but doesn't do you any good when you never receive them.
My insurance changed and my monthly meds went from $0-$35 for 3 months to over $90 for 90 pills, there was no way I could afford that. Without insurance at the pharmacy, meds were over $350. DiRx sells the exact same pills for $20, they show up in the mail without me having to think about them or go anywhere. So, so helpful and I'm so glad I found them.
DiRx 回复2024-05-06
Hi Hailey,
Thank you for sharing your experience! We're thrilled DiRx could provide affordable solutions. Your support means everything!
Be well! -Your friends at DiRx.
Horrible customer service, they say they deliver by UPS, I have medicine I need daily, I've been out for almost a week, UPS keeps saying every day it will be tomorrow, and it never comes, they just say it will be the next day, everyday. DIRX says they don't care, they got my money and UPS not delivering is not their problem and they do not care. AVOID this pharmacy.
Hi Margaret,
We're incredibly grateful for your loyalty over the past two years! Thank you for recognizing our commitment to excellent service. We appreciate your recommendation and look forward to continuing to serve you!
Be well! -Your friends at DiRx.
Got scammed by DiRx. Paid for prescription in advance while my doctor submitted the script via the DiRx instructions. 3 weeks later and still no pills arrived. Called their “dedicated” customer care number and all I got is a series of unrelated, prerecorded advertisements for other services. Called the alternative number and was answered by more of the same. Reported this scam to the FTC and local authorities who state they have many complaints about DiRx.
DiRx 回复2024-02-21
Hi Ray. I wonder if you are calling a different pharmacy, While I do see that you started to create an account with us, I don't see any call activity from the phone # added to your account--nor do I see any open orders. Additionally, we do not have any prerecorded advertisements on our answering service. You are either talking to a live person or listening to hold music. Please call us at 877-367-3479 to request help from on of our Care agents. Thanks!
After writing a review last week. I wanted to give an update. We were charged 3 times for my husband’s medication. January 19th, February 1st and 2nd. We recieved one of the $101.37 back and dirx said the one on the 2nd didn’t go into their account I had to dispute the charge and we recieved the 2nd back yesterday. So everything is good now. Thank you
DiRx 回复2024-03-07
Hello,
Thank you for the update. I'm glad to hear that the issue with the multiple charges for your husband's medication has been resolved. It's frustrating to deal with billing errors, but I'm pleased that Dirx was able to rectify the situation promptly. If you encounter any further issues or have any concerns in the future, please don't hesitate to reach out. Wishing you smooth and hassle-free experiences with your healthcare needs moving forward.
Be well! -Your friends at DiRx.
Automatic refill was out of stock and no one let me know until 12 days later when I called asking where my medication was.
Also, was not aware that I had to call an order my meds, even though my doctor had already sent the prescription to you. You can improve by notifying the customer when a medication is out of stock. Also, you can improve by filling the prescription based on the doctors request not requiring the customer to call an order makes no sense.
DiRx 回复2024-02-21
Hi there. We apologize for the delay. While this delay was due to an inventory issue with the manufacturer, we also acknowledge that we need to be better about communicating these delays. More often than not, the delays are a matter of days. This delay was more of an outlier. We apologize for the inconvenience. Be well.
2 Excellent Annual Plans ($180 or $360) Cover Nearly ALL Your Generic Meds
• Excellent Customer Service. There were a few order issues which Customer Service solved promptly
• 7-10 day turnaround for Order when Medical Provider sent prescriptions to DiRx
• Some small problems w online ordering process. DiRx Customer Service explained they are a ne company improving their order system They recommend using Internet Explorer which is not available for Mac OS
DiRx 回复2024-03-07
Hello
Thank you for sharing your experience. It's great to hear that DiRx's customer service promptly resolved order issues you encountered. However, we appreciate your feedback and look forward to serving you again in the future.
Be well! -Your friends at DiRx.
My pharmacy closed and I didn't know where to go with my RX's. Good RX had this company mentioned on the bottom of their list so I tried DIRX. I love their service and how I can always speak to a real person if I have any questions. Personally I would give them a 10 if I could.
DiRx 回复2024-03-07
Hello Gloria,
Thank you for sharing your positive experience. We're delighted to hear that you found our service helpful and efficient.
Be well! -Your friends at DiRx.
It takes them a month to deliver a single medication
Keep on lying to the patient that they didnt receive Dr’s order and trying to contact the Dr even though I m the Dr himself who left the order twice to them and they never tried to contact me
Slow service, poor communication and medications on backorder
I used to recommend DiRx to all of my friends and fellow cardiac patients. Sadly, the last 6 months with this company has been very disappointing due to poor communication and backordered medications. My trust in this company to provide my needed medications has greatly diminished. Unless something changes, I will not be renewing my Annual Savings Plan subscription in September. DiRx is no longer reliable.
Ordered my refills on January 15, still not shipped, website says processing. Used to be dependable but now seems always a problem. Recommend ordering a month in advance.
No complaints about prices or web site. My problem is if yu need the meds fast this is not the place for you. I ordered a med that was at a pharm to be transferred to me and shipped. It has been 7 days and has not shipped and when it is shipped by land it will take another 5 to 6 days. If you need meds fast go somewhere else or get used to seeing "PENDING'
Bait and Switch!
After signing up for the "All inclusive Annual Plan", was told by customer service that my medication (which was on their list of meds included in the Annual Plan) was "out of stock" and they did not know when it would be in. They suggested I seek another pharmacy for the item. I asked for a partial refund of the Annual Fee I had paid them to cover the cost of obtaining the meds they were supposed to supply. The Rep said they would not provide me with such a refund...
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