药品一直缺货 - 没有通知
最初的几个订单都完美无缺。然后我开始经常迟到。现在他们的药品库存不足，所以在他们收到之前不会补充，并且没有补充日期。 这是药物缺货的第三份订单，且日期未知。最糟糕的是，他们不会通知您。他们强迫您联系他们以查找此信息。再也不会了
关于 DiRx
数据更新- 网站
- dirxhealth.com
- 分类
- 健康与医疗
- 所在地
- 美国
- 状态
- 待认证
- 近 12 个月
- 6 条评价
- 差评回复率
- 6%（9/161 条）
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商家自述
Affordablemedicine for all.No insurance needed.DiRx is your online pharmacy for low-cost, FDA-approved generic medicines. We deliver the medicine you need, all without ever asking for insurance.Find your medicineWe’re here to help.Contact UsFAQsAbout Us
以上内容由商家自行提供，未经平台核实。DiRx靠谱吗？
DiRx（dirxhealth.com）在 OK.one 的综合评分为 1.8 分（满分 5 分），基于本站收录的 198 条用户评价，属于健康与医疗分类，口碑较差。70% 的评价为 1 星，差评比例偏高；商家回复了 6% 的差评；近 12 个月新增 6 条。数据最后更新于 2026-09-07。
用户怎么说
This seemed too good to be true
This seemed too good to be true. I got the annual savings plan, costing $119 a year for all of my meds. In May I was automatically renewed at $180. Since then, most of my meds have been pending. They provide no explanation why it's pending so I called. They explained they are on backorder and I should buy them from the local pharmacy. Now wait! I just paid $180. for them to basically say tough luck, you're going to have to pay the other pharmacy for meds I've already paid for through DiRx. I emailed them and told them I want a refund for the annual savings plan and their response was sorry we are out of stock, please fill your rx elsewhere. They knew they were having issues keeping meds in stock yet they made sure to take my money in May 2024. Last year they may have gotten 5 stars but this year I will be warning anyone that really needs their medicine, go somewhere else. Cheap for generic is great until you can't get it.
Services Have Deteriorated
I gave them five stars a year ago but services have deteriorated to a point where I do not receive my prescriptions. They recently discontinued the Annual Savings Plan and have been back ordering most of my maintenance medications. I understand they are having problems with suppliers which may be beyond their control. I am looking for alternatives to replace Dirx.
Refills "Pending" for second time.
Twice in a row my 90 day refills are "Pending". When I call, the very helpful call center employee explains that the medications are on backorder. I have been advised to obtain these at a local pharmacy if needed immediately. I have already paid for these through the annual membership and am unhappy that I will have to pay again in order to get my medications in a timely manner. Once I could understand. Twice is too much. Looking for other options at this point.
Very disappointed in this company
Very disappointed in this company. Their processing and shipment times are very long, but even more frustrating is that they can’t always refill the medication because it’s not in inventory and they cannot get it. This is disappointing after paying an annual fee. Also, they have no process in place to be able to share a customer’s concerns and feedback with someone in management.
Worst customer service ever!
Worst customer service ever!! There are no managers or supervisors that can help so dont ask! You will be sent to a voicemail and no one will call you back. My TUMOR medication was sent incorrectly by DiRx and its been a week so far where a replacement WILL BE sent out. No one can help on a mistake THEY made! I will NEVER use them again!
Very dangerous practices
As others have mentioned, I had three pending orders, and only after numerous phone calls was I informed that they were out of stock for all three medications. They should not be permitted to automatically renew prescriptions they cannot fulfill. This could be extremely dangerous for people. I have switched all my medications away from them as they cannot be trusted. I would suggest they close their business before their negligence results in serious harm.
Doctor sent prescription to DiRX July…
Doctor sent prescription to DiRX July 3, 2024. No sign of pills. Called DiRX today, told they do not have the medication in stock and do not know when they will get it. DiRX is putting my health at risk. I'll be buying my meds elsewhere. I do not believe the 5 star reviews
Does not ship in a timely way
As with many others, this company is always late delivering drugs using the excuse of backordered. That is not a valid excuse since they can easily project need and order ahead. Most likely, they are cash starved and their drug suppliers are not delivering to them. I now have a prepaid order pending for over three weeks with no indication of when or if it ever will be shipped. There are other options with low prices for generics. Use them and not DIRX.
GoodRX showed availability of my…
GoodRX showed availability of my medication to be shipped within 3-5 days so I ordered online. After 10 days the order still showed pending online. I contacted them and they said they did not have the medication in stock and I should order from "my pharmacy" while they work to get the medication in stock. Seems I should have been notified of this and lost over 2 weeks in refilling my prescription. I checked GoodRX again to order elsewhere and they still show the medication available for order and shipped within 3-5 days.
Thirty two days since I placed and paid…
Thirty two days since I placed and paid for my medicine. Thirty two days. No one knows when it will be restocked. Cheap prices but not worth this unreliability.
No communication - No inventory
I'm on my 5th 90-day auto-refill of Rosuvastatin and Ezetimibe for cholesterol reduction. This is the forth time in a row that something went wrong and they could not refill it. Each time I am not contacted. It's only when I notice I'm about to run out and see the status as PENDING that I call them. Three times the problem was, both medications were backordered. They will not give an estimated date when it will be in never mind how many more additional days delay I'll have due to my position in line then the 7-day shipping delay. Once my prescription was expired and they did not contact my physician for a new Rx. Again, no contact with me until I called when I noticed it was PENDING status for 10 days. Can't your computer system automatically search patient prescriptions that are going to expire in 30-day and send an Email notification? Sure, this place has cheap prices but the stress of having to go through calling my doctor to get an emergency 30-day supply while I wait for DiRx to get inventory has finally pushed me away.
Never have the meds you need
Never have the meds you need; should be auto refill, but dont have the meds on the shelf; always waiting on meds. Dont like this part of the service. May need to change.
DiRx is a terrible company
DiRx is a terrible company. They take your order and when it is time to refill they don't have product to fill your order. They shouldn't be in the Rx business the way they operate., They don't have very common medicines in stock, only communicate by email, and wait until the last minute to let you know you medicine is not coming. Big hassle recovering!
I think it's some kind of scam
I think it's some kind of scam. Their phone number is not working today which is strange. I placed an order two weeks ago and received the confirmation email. I spoke with someone a week ago. They promised a followup email with more info. That never happened. Now I see the reviews and they are all from July 2022. See ya!
Atrocious shipping delays, auto refill thus is a joke
no complaint about drugs but I've now waited over 3 weeks for my auto refill. I've received several reasons why most predominately that their order "didn't come in". I'm out, you've cost me extra money and still have no clue when or if my rx will arrive. I suggest you correct your ordering process or not offer delivery of certain drugs. I'm totally furious, lack of planning on your part should NOT be an emergency on my part but obviously it has become so.
Incredibly Slow. Overwhelmed with orders
Placed my prescription transfer order 4 weeks ago. After 2 weeks of waiting with no updates, I called and spoke to a very apologetic but incapable agent who advised me to call the Pharmacy Dept. Pharmacy promised to escalate my order but couldn't give any estimate on a timeline. "Prescription transfers are placed behind all traditional prescription orders, regardless of when the order is placed", I learned, they don't have the time or staff to make calls to other pharmacies. Despite promises of order escalation, two weeks after that call I received an email stating that they are "experiencing longer than usual turnaround times" and encouraged me to have my doctor fax the prescription to DirX. I still have no idea when my order will be filled.
Auto refill of a common medication out of stock
I have a prescription for a frequently prescribed medication that automatically refills. DiRX is out of inventory and they have been out of inventory for more than a week. When I call, they say they have no inventory and do not know when they will receive inventory. I talked to the customer service and pharmacy teams and got the same answer. Any purchasing system has order date information and the expected delivery information and should be able to predict auto refill inventory requirements.
Unable to fill prescriptions
The subscription plan sounds great and initially worked well. However, during my most recent refill (still outstanding), they did not provide any information until I called them directly. They told me the medications (four different medicines) were out of stock, and they had no information on when they might be available. There is no ability to get a refund on the subscription plan, even though they cannot fill prescriptions.
Just don't - use literally anybody else
One of the worst experiences I've ever had. We're now in the third week since I had my doctor send in a prescription. The order hasn't even been touched let alone shipped. Customer service via email takes 2 days to respond. You can get through fairly quickly via phone but the responses are useless. Email or phone responses are generic we're sorry for the delay, we're busy, we'll do it as soon as we can. Nobody is able to give any timeline as to when there might be some progress on an order. Redirecting my prescription elsewhere tomorrow. This is medication. People need this. If you actually want/need your medication I advise using anybody else besides these fools
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