可靠性参差不齐
可靠性参差不齐——这对于药物来说并不好。我的 90 天自动补充品被延迟了 1 - 2 周，因为它们缺货并且延期交货 - 干得好，这是一种他汀类药物，而不是救生药物！当然，他们会根据自动补充信息（例如日期）来预测需求，并主动确保连续性，而不是等到第 90 天才发现“我们什么都没有”！
关于 DiRx
数据更新- 网站
- dirxhealth.com
- 分类
- 健康与医疗
- 所在地
- 美国
- 状态
- 待认证
- 近 12 个月
- 6 条评价
- 差评回复率
- 6%（9/161 条）
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商家自述
Affordablemedicine for all.No insurance needed.DiRx is your online pharmacy for low-cost, FDA-approved generic medicines. We deliver the medicine you need, all without ever asking for insurance.Find your medicineWe’re here to help.Contact UsFAQsAbout Us
以上内容由商家自行提供，未经平台核实。DiRx靠谱吗？
DiRx（dirxhealth.com）在 OK.one 的综合评分为 1.8 分（满分 5 分），基于本站收录的 198 条用户评价，属于健康与医疗分类，口碑较差。70% 的评价为 1 星，差评比例偏高；商家回复了 6% 的差评；近 12 个月新增 6 条。数据最后更新于 2026-09-07。
用户怎么说
Started out good until Annual Membership Plan was discontinued
I have been a customer of Dirx for about a year and purchased the annual membership Plan. Everything was going great until about April of this year. My prescriptions started showing as pending because they weren't in stock. By email they would apologize that they were late and said if I need the prescription now I should get it filled at a local pharmacy which I did but of course that cost me. So much for the membership Plan. Now today I was told the membership Plan is being discontinued. I'm assuming they got overwhelmed with customers and maybe lost money. So now I'm going to use Walmart for some of the prescriptions that are $10 and $24 for 90 days. Walmart has a list online as to which prescriptions they offer at this lower cost. For my other prescriptions I'm using the GoodRx gold card at Rite Aid. I'll actually be saving a few dollars a year but just won't be able to have the prescriptions delivered by mail.
Placed order
Placed order, sent rx, then not in stock, never will be? Big waste of time. Stay away order#196655
Asked me to do the work and stole my RXs
Registered and got letter from them asking me to call my pharmacy to get the drugs sent to them (several weeks later). Told them that’s what they said they were going to do and just to leave it as is. Went to pharmacy to get my rx and was informed I had no RX as they were all sent to this company. Had to make calls and had to get new rx for all my meds. No notice from this company that they had my Rx and never got any drugs. So my question is, what are you doing with my RX’s? You have them and fail to send drugs or notify me you received the Rx’s? Something is wrong here. Seems like you just stole my RXs.
They can't fill my orders. SORT THE REVIEWS BY MOST RECENT AND DRAW YOUR OWN CONCLUSION.
I pre-paid for the Annual Plan, but the company hasn't filled orders, some since April. They claim manufacturers won't fill their orders (Ask yourself why?) and tell me to buy it elsewhere, even though I prepaid DiRx. Florida regulators are aware of the situation. If affected, you can write to the Florida Attorney General, Consumer Protection Division, Office PL-01, The Capitol, Tallahassee FL 32399. and Florida Department of Health, Consumer Services Unit 4052 Bald Cypress Way, Bin C75, Tallahassee, Florida 32399. Both have websites for taking complaints online. Consumers can do something about it if the regulators see this a pattern affecting many.
Not good
Trying to get meds since April 30. They said did not hear from physician. Went to physician office and they called to talk to Dirx. Still no meds. Did not have one in stock and did not send any of order. Tried to correct, but they then said did not have prescriptions. Working with physician and Dirx and after a month, still no meds. Cancelled annual membership. Cannot recommend this company at all.
I'd give zero stars if I could
I'd give zero stars if I could. I ordered my prescription that I need to take everyday on May 16th and today June 1st it still is saying that it's pending acceptance for shipping and I have been out of my meds for that whole time. I contacted customer service and they just kept saying stuff I already new and didn't help me at all! Also made a crap ton of bull crap excuses. My doctor sent over the approval and all that for the prescription on the 15th of May.
Do not buy from these guys
Do not buy from these guys. They delay your medicine for several weeks, 3 in my case. They're very negligent and have rude customer service.
烂透了
HORRIBLE! Worst customer service EVER! When asked to talk with a supervisor they transfer you straight to a voice mail. Took my money right away over a week ago. Been out of my medicine for 3 days already & they say hopefully in 1-2 weeks I will receive it!
Customer service is terrible
Customer service is terrible. I’ve emailed twice with no replies over 2 weeks and called a total of 3 times now all during pharmacy business hours and still get no answers. I ordered on 5/16/24 and spoke with my doctor twice that same day asking them to send the RX, they even called me back and confirmed it was sent. I waited a few days and still said pending. I emailed them got no response ever. I called them and was placed on hold for them to contact their pharmacy team. After waiting a while he came back and said they were too busy to answer his call and that I should either wait a few days or call back tomorrow. So then I contacted my doctor and asked to send it again. They again called me back and confirmed they sent the RX again. So I waited a few more days. Called them again and they were not able to talk with their pharmacist yet again to confirm if the RX had been received or not. At that point since I knew the RX was there and had been sent twice, I canceled the first order and ordered it again, thinking a new order may get some attention and the RX was there twice now. My doctors office is great and always does what they say they are going to do and even called me and confirmed twice that it actually had been sent. Now two weeks later it is 05/31/24 and it still says pending. I called yet again and they said they are not able to contact their pharmacy team to check on it and to call back again on Monday. Not to mention the first order I used a $10 off coupon and it wouldn’t let me do that on the second order because it said that was only for first time orders, even though I never actually got to process the first order. I see good reviews for this company and their prices are great, but I don’t understand the problem because there’s no way they don’t have my RX. I have received no response to emails and no updates regarding my order at all. I’m doing this review to hopefully get someone’s attention that can actually get something done about this. They can contact my doctor if need be but I hate to ask my doctor to send the same RX for a third time because this is crazy.
I enrolled in their annual savings…
I enrolled in their annual savings program that supposed to cover my medications for a year, and they are not able to fill them. I'm getting emails from them now stating I should re-fill them at a local pharmacy. What did I pay for?
This company is the worst
This company is the worst! Inferior medications! Horrendous Customer Service! Extremely slow order processing and shipping!
Company has charged my account several…
Company has charged my account several times for presciptions even though we are enrolled in the annual savings plan. Customer service states that they will handle the overcharges but they don't. Beware.
This is a fake pharmacy FRAUDS
This is a fake pharmacy FRAUDS They take your money and lie to you They won’t give your the meds PLEASE BE AWARE Do not spend your money here and go to a reliable real pharmacy
Good-Bye Optum RX
I have been an extremely satisfied customer for the last two years. Everyone I dealt with has been great to deal with. I look forward to a long relationship.
公司很棒
Great company, great customer service.......finally, no monkey business!
Thought wrong about this outfit. Is it worth it?
Thought wrong about this outfit. Was very happy stumbling on their website as a main pharma plan outside of my mandatory Part D plan. Dispite the friendly & helpful staff I find myself on the phone with them more than anticipated to solve arrival times of my Rx's. Totally agree with other reviewers posting very poor delivery times even using the auto refill feature. Early this yr, mid january, after figuring out the yearly $ amount of either paying with and without the $180 savings plan I joined the plan; both amounts were the same. Had one specialist send a needed & necessary new fill to DiRx 1/25/24 . It sat for over 10 days before recieving a message it was backordered and should have my doc send it to a local pharmacy! Luckily I had been skipping 1 day/wk over the past year as backup if leaving town for holiday. Used up at least 2/3rd's of the backup before the Rx was avail. and arrived on 3/7/24. Another example is for an auto refill placed on the 4/25 is still pending. Another placed 0n 4/25 and necessary used for an upcoming proceedure by 5/6 was still pending yesterday (5/3/24) prompted another couple phone calls finding the business is backed up. Then asked how to transfer without bothering the doctor. Called local Walgreen's with the Rx # and other info & did get an unbelievable transfer & fill by late afternoon. Just before the last episode of bad business practices, another one was very usavery: had been placed on low dose of a statin Nov 2023 from which I had the unbearable & relentless side effects. So tried another one- lowest dose & was put off by similar yet undesirable side effects; couldn't exercise - too much joint pains-kept me more sedintary. So, a non-statin anti cholest. was prescribed & sent to DiRx 4/11/24.A phone call revealed it was backordered....didn't receive it until 4/30/24; I'd stopped the statin usage on 4/10/24. The pricing is what attracted me and previous problems with Cigna/Express Scripts, check out the BBB on them. As soon as an order arrives there they start filling an hidden priced Rx until in the filling process. Then they say they cannot stop the process. I had to fill a complaint with my credit card and they forced a refund-only then did xpress scripts sent me a mailer for a return on a jacked up priced item. Got a big run around btwn nefarious Cigna & owned Express Scripts. While writing this review I feel abused. Could FTC a call & BBB Florida site. (more lifetime wasted). Is this worth it? This USA "healthcare" realy bites. Go to EU sometime and see how bad we really have it regarding Rx's, ER visit ($84 Sept 2018) many name brands for our generic costs & many OTC's there are Rx only here. No waiting nor counting pills-most are given in boxed blister packed sheets or original bottles.
They are incredibly slow at filling…
They are incredibly slow at filling auto-refill orders. This is the second time I have ran out of medication because they have now taken over two weeks to fill my order, the status is "pending". When I contacted customer service their response was "we're busy." I asked if they could expedite this particular order(I'm out) the answer was "no". The representative suggested that I contact my physician and request a partial fill at a local pharmacy.
This is the 4th time in have had ton…
This is the 4th time I have had to call and complain about my order. It has been 6 days since I ordered my Renewal Prescription. Still in the Q and not even shipped yet. I have been out of my Prescription for days. And I ordered early as always. I was told today, after 6 days, that it wouldn’t be Shipped for 2 or 3 more days. Then 3 more days of a shipping time, which I paid $25.00 for shipping. It finally arrived over 3 Weeks after my Order!! Unacceptable!!! I don’t see them lasting very long in Business operating in this fashion. Ridiculous. Bad faith and bad Business.
This is not a serious company
This is not a serious company. They took my money, received my prescription eight days ago and they have not even processed my orders yet. When I complain, instead of solving the problem customer service gives excuses about new personnel in training and says that it takes 3 weeks to process an order!!!!? basically, they dumped on me their inability to perform, so I am paying for their underperformance. I suspect they will not last much longer in the market.
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