效率
Fetch Pet Insurance 回复2026-08-03
Thank you, Steve!
关于 Fetch Pet Insurance
数据更新- 网站
- fetchpet.com
- 分类
- 金钱与保险
- 所在地
- 美国
- 状态
- 待认证
- 近 12 个月
- 170 条评价
- 差评回复率
- 56%（9/16 条）
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商家自述
作为美国和加拿大最全面的宠物保险公司，Fetch帮助宠物家长为意外做好准备。从日常疾病到突发紧急情况，Fetch覆盖高达90%的意外兽医账单，包括每颗成年牙齿的治疗和急诊检查费用。通过Fetch Pet Insurance App，照顾宠物变得更加轻松。该App可在Google Play Store和Apple App Store下载，宠物家长可以用App快速提交和追踪索赔、管理账单，并享受24/7客户支持。App还连接了我们的在线药房Fetch Pet Rx，符合条件的处方药可享受100%报销。Fetch Veterinary Advisory Board由一群值得信赖的兽医和行业专家组成，确保我们的产品和合作达到宠物健康与保健的最高标准。会员还可访问Fetch Health Perks，这是一个精选市场，提供来自与我们同样致力于宠物及其主人品牌的超过1,500美元折扣。在Fetch，关怀超越保障。我们已向北美各地的无杀戮收容所捐赠了数百万美元，并与Project Street Vet合作，为无家可归者的宠物提供免费兽医护理。我们300多名团队成员（大多数是自豪的宠物家长）只有一个目标：帮助每只宠物活得更长更健康。
以上内容由商家自行提供，未经平台核实。Fetch Pet Insurance靠谱吗？
Fetch Pet Insurance（fetchpet.com）在 OK.one 的综合评分为 4.6 分（满分 5 分），基于本站收录的 170 条用户评价，属于金钱与保险分类，口碑优秀。89% 的评价为 4 星及以上，9% 为 1 星；商家回复了 56% 的差评；评价主要围绕客户服务、使用体验。数据最后更新于 2026-08-25。
评价综述
AI 生成评估了2,423条评论，评论者 overwhelmingly 对这家公司体验很好。客户经常赞扬支持团队在解答保障选项问题时特别有帮助、耐心且专业。人们也很喜欢注册流程的顺畅，以及提交索赔后快速报销的便捷。 一些评论者对宠物年龄增长后保费大幅上涨表示不满。不过也有人提到在报销兽医费用时遇到过意外的索赔被拒，或处理时间极长的情况。这些偶尔的挑战表明，虽然大多数用户享受顺畅的服务，但账单和索赔方面的障碍确实会发生。
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。用户怎么说
提出索赔很容易并且得到......
提出索赔很容易，而且得到报销的速度是如此之快，太完美了！只是希望能够更轻松地联系真人来解答我的问题，但总的来说，由于应用程序的易用性和快速的报销流程，因此获得了 5 星级的体验
Fetch Pet Insurance 回复2026-07-30
So glad the app and reimbursement process delivered. That feedback is helpful and we'll make sure it reaches the right team. Thank you, Alexandria! 🐾
到目前为止非常开心
我实际上还没有向 Fetch 提交索赔，所以不确定这将如何运作。 但是，我的代表梅根非常出色，她花时间两次毫无压力地考虑了我所有的选择。 我认为宠物保险在很大程度上取决于您的宠物品种，但我需要为我的骑士提供无限制的年度福利，尽管我可能暂时不会使用太多，但我很高兴通过 Fetch 获得它。 他们的定价与年费较少的其他公司相当。
Fetch Pet Insurance 回复2026-07-29
We're so glad you found the right fit for your pup. Here's to many healthy years ahead! 🐾
当您最需要保险时却变得负担不起
12 年来我一直是忠实客户，每年不间断地缴纳保费。现在我的狗已经是老年人，最需要保险，保费已经变得如此之高，以至于保单已经负担不起。 对一只 12 岁的狗每年收取超过 5,000 美元的费用，同时仍将年度保险范围限制在 10,000 美元，并要求免赔额和共付额，感觉不合理。长期客户不应因为价格过高而无法享受他们多年来忠实支付的保险。 我期望忠诚很重要。相反，我因为为我的宠物投保这么久而感到受到惩罚。这是一次非常令人失望的经历。
Fetch Pet Insurance 回复2026-07-29
Hi Irina, thank you for taking the time to share your feedback, and above all, thank you for being a loyal part of the Fetch family for the past 12 years. We understand your frustration and disappointment regarding the cost of your senior dog’s premium. We know how vital insurance is in a pet's golden years, and it is never our goal to make coverage feel out of reach. When policies come up for annual renewal, premiums are calculated using key factors including your pet’s age, breed, local veterinary costs, and claim history. As pets reach their senior years, the frequency and cost of medical care naturally increase, which leads to higher renewal rates across the board. If you are open to exploring ways to help lower your premium, please give our team a call directly at 866.467.3875 (option 5)—we would be glad to help explore more affordable options with you.
阴凉
我的英国斗牛犬从 8 周大起就开始接受 fetch 的保险，Fetch 总是能挺过去，直到他长大并发展出斗牛犬通常经历的所有事情，这就是为什么我在他还是小狗的时候就买了保险。然而，一旦我们每月在续订时提出索赔，当我们最需要的时候，价格就增加了三倍。在支付了保费并且已经 8 年没有定期使用保险后，他们希望将费用增加三倍，因为他们知道由于先前存在的情况，另一家公司不会以合理的价格为他提供保险。最好把每月的津贴存起来以备不时之需！
Fetch Pet Insurance 回复2026-07-29
Hi Lisa, tank you for sharing your experience with us, and for trusting Fetch with your English bulldog’s care over the past eight years. We appreciate the time you spent with us, and we completely understand your frustration regarding premium increases—especially during your pup's senior years when care becomes most vital. When policies come up for annual renewal, rates are calculated using key factors such as your pet's age, breed, and overall claim history. The years of minimal claims were reflected in your lower baseline rates during his younger years. However, as pets age and health needs naturally increase, rates are adjusted to keep up with the rising cost of veterinary care. We see that you’ve made the decision to cancel your coverage, and while were sad to part ways, we completely respect your choice. We wish you and your sweet bulldog all the very best, and if you ever need anything or have questions in the future, our team is always here for you at 866.467.3875.
Fetch 的小狗护理…
如果您认为 Fetch 的小狗护理福利会对您有所帮助，那就算了，小狗护理福利是最差的。
26 年 7 月 27 日，我致电客户服务部...
26 年 7 月 27 日，我致电客户服务部，与 Elizabeth 讨论了 Gunther 续保的事宜。我对新的续约金额不满意，伊丽莎白向我保证我们可以解决一些问题。我们成为客户已超过 16 年，并已通过 Fetch 为我们的 4 只毛皮婴儿投保。正如伊丽莎白所说，她确实这么做了。知道我们可以继续留在 Fetch 这家我们熟悉并信任的公司，我们感到非常欣慰。非常感谢伊丽莎白。利希普兽
Fetch Pet Insurance 回复2026-07-29
We'll make sure Elizabeth sees this. Thank you, Lutetia! 🐾
我为我的黄金买了保险……
我今天为我的黄金买了保险，经纪人法布里斯（Fabrice）非常出色。 他向我详细解释了一切。 干得好。 👏
Fetch Pet Insurance 回复2026-07-28
Welcome to Fetch! 🐾
我的保单增加了 57%
客户代表非常乐于助人，知识渊博且友好。 然而，我对我的保费增加了57%感到非常不满意。 结果我不得不减少我的承保范围。 如果明年再次发生这种情况，我将更换我的保险公司。
Fetch Pet Insurance 回复2026-07-29
Thank you for the honest feedback, Roxy. We're glad the team could help find a rate that works for now. We hear you on the increase and hope the updated plan continues to deliver. 🐾
公司利用人工智能向客户提供虚假信息……
公司利用人工智能向客户提供虚假信息，面对证据仍不兑现索赔！
Fetch Pet Insurance 回复2026-07-29
Hi Rebecca, thank you for sharing your feedback. We understand how frustrating claim issues can be, but we want to clarify that Fetch does not use AI to handle claims or communicate with customers. Every claim, email, billing update, and customer service call is reviewed and handled by real, human staff in our office. With our policies here at Fetch, all pets must have a baseline health exam on file, and that exam must be conducted by a licensed veterinarian in the US or Canada. Without an eligible baseline exam on record, certain claims unfortunately cannot be honored. We see that you have chosen to cancel your coverage, and while we are sad to part ways, we respect your decision and wish your fur babies all the absolute best in health and happiness. If you have any remaining questions, please feel free to reach out to our team anytime at 866.467.3875.
非常理解
Fetch Pet Insurance 回复2026-07-29
Thank you, Sharon! 🐾
简单快捷。
Fetch Pet Insurance 回复2026-07-29
Thank you, Theresa! 🐾
我有很棒的客户服务……
感谢 Nadine，今天我在 Fetch Pet Insurance 获得了一次美妙的客户服务体验。 我需要登记13只狗，由于一些系统问题，每项政策都需要仔细的个人关注和调整。纳丁在整个过程中非常友善、耐心、周到且专业。她花时间帮助我一一解决每个问题，让原本压力很大的过程变得顺利且易于管理。 谢谢你，纳丁，感谢你的优质服务和真诚的关怀。我真的很感谢你的所有帮助。
Fetch Pet Insurance 回复2026-07-28
That is extraordinary. We'll make sure she sees this, Peter. Thank you! 🐾
我是宠物保险新手，但总的来说......
我是宠物保险新手，但总的来说这是一次很好的经历
Fetch Pet Insurance 回复2026-07-28
A good first experience is a great place to start — welcome to Fetch! Thank you, Jeffrey! 🐾
纳丁对我的帮助非常大……
纳丁对我购买宠物保险非常有帮助。谢谢你纳丁！
Fetch Pet Insurance 回复2026-07-28
Thank you, Matthew! 🐾
绝对可怕
绝对可怕。保险索赔很麻烦，当我试图取消保险时，他们有几个漏洞。我仍然无法取消它。我必须通过我的信用卡公司停止这项收费。这就像您无法摆脱的终身订阅。提防！
Fetch Pet Insurance 回复2026-07-27
Hi Sumesh, thank you for sharing your feedback with us. We're sorry for the hassle you experienced when filing claims and trying to cancel your policy. This is not the experience we want for our policyholders, and we would love the opportunity to make things right. If you have open or pending claims, our team would be glad to help you go over what’s needed so we can get those reviewed for you. For cancellations, we are legally required to confirm the request verbally, but it only takes one quick phone call and an agent can finalize it immediately for you. Please give us a call at 866.467.3875 (Option 5) so we can take care of this and get everything resolved for you today!
一开始买得起，后来买不起……
我于 2018 年为我的狗购买了 Fetch 保险，多年来一直保持忠诚度。我几乎没有提出任何主张。 在我的狗被诊断出患有心脏杂音和气管塌陷后，我的保费几乎翻了一番。我接受了，因为他是家人。 现在他们再次将其提高到每月 344 美元。对于年保额仅为 5,000 美元、报销 80% 和免赔额为 500 美元的保单来说，每年的保费超过 4,200 美元。 我联系了客服希望他们能提供任何解决方案，但他们根本无法提供帮助。 当您的宠物生病时，应该有宠物保险，而不是变得太贵，以至于您无法负担。如果您正在考虑使用 Fetch，请考虑一下一旦您的宠物患上慢性病会发生什么。
Fetch Pet Insurance 回复2026-08-05
Hi Sarah, thank you for sharing your experience. We want to thank you for your loyalty all these years. We understand your frustration and concerns regarding the math between your annual cost and your coverage limit. We never penalize individual pets for their health. At every renewal rates are calculated based on a pet's age & breed, claim history, and the overall rising costs of veterinary care in your specific area. However, we know that explanation doesn't make the financial burden any easier as your dog reaches his senior years. We value your years with us and want to see if we can find a solution that fits your budget better. Please call our team at 866.467.3875 (option 5) so an agent can review your account and see if modifying your policy parameters (like your deductible or reimbursement tier) can provide a more affordable monthly rate.
优秀的宠物保险我会......
优秀的宠物保险我会向我所有的朋友推荐您
Fetch Pet Insurance 回复2026-07-27
Thank you for the recommendation, Linda! 🐾
一切都很棒
一切都很棒。 已给予报销并在合理的时间内进行。
Fetch Pet Insurance 回复2026-07-28
Thank you, Trudy! 🐾
闪电般快速的索赔批准
Fetch Pet Insurance 回复2026-07-28
Thank you, John! 🐾
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