Thanks for the feedback Francis and we are sorry to hear you feel this way.
We are a US based team on east coast hours so our chat is on 10-6 EST. We do not offer phone support as we have tested it in the past but have found it much more fruitful for the customers and us to provide remote setup support so our agents can see your system which is included in our 3 free months that come with any purchase.
We also offer a 30 Day Satisfaction Guarantee to make sure the device is working how you wish.
Sorry to hear you are having issues with the setup.
Do you have a ticket we can have addressed for you? I know you said Customer service doesn't work for you so you may want to check out our help center - https://support.flashrouters.com for self-help tips and tutorials
Thanks for your feedback Adam.
If you are looking for similar app like experience, we recommend our recently launched - https://www.flashrouters.com/privacy-hero-vpn-router
Thanks for the feedback Michael.
Remote setup assistance requires our Service Plan for one-on-one support session for modifying router settings on your behalf.
有一个 Privacy Hero VPN 路由器,但遇到了一个问题,显然年度订阅(这对我来说是新闻)已过期。我更新了订阅,必须在路由器上重新配置我的 VPN 设置,然后我的系统显示它不受保护。开始与 Tom M. 聊天,他很棒。 Tom 帮助我发现这个问题似乎影响了我的一台 Windows 设备,但不影响另一台或我的 Apple 设备。他坚持不懈地试图找到问题的根本原因,即使当我坚持认为其中一个系统无法工作时我也可以接受,汤姆也没有放弃,并不断消除潜在的问题,直到他能够完全解决我的问题。本来我早就想放弃了,但是,由于Tom的勤奋和坚持,他终于让我满意地彻底解决了我的问题。他是组织的资产,应该得到认可。
FlashRouters 回复2024-10-21
Thanks for the kind words Andy! Glad Tom could help you out.
我对我一年多前购买的带有 Nord Vpn 的隐私英雄路由器感到非常满意...但是...尽管从技术上讲它仍然运行良好..现在我必须每年支付订阅费才能保留使用 VPN 的权利...!?这不是我付钱买的..意味着路由器交付给你..他们从未说过任何有关订阅的事情!!!!显然,客户总是被搞砸了,只有两个选择......取消。并使路由器对我的主要目的毫无用处(是的,他们给你留下一个简单愚蠢的简单 WiFi 路由器)或者......我们将向他们支付令人难以置信的恶心订阅(每年 49 美元)!另外..他们将停止使用手机应用程序来控制路由器(无论您是否是付费客户)...根据他们的说法,它没有任何附加价值,因为您可以在浏览器中执行相同的操作...什么f#*@废话。所以对于新客户来说……你现在按照合同购买的东西……他们可能会稍后修改……而你对此没有任何可说的。如果你可以而且还没有愚蠢到从他们那里购买东西......避免并寻找更好的公司!
FlashRouters 回复2024-08-28
Sorry to hear about your frustration Kevin.
We have various plans and options but the Privacy Hero is cloud based to offer many enhanced options which requires ongoing maintenance costs for optimal functionality and adding new features.
The $49 also includes a one-year VPN and our streaming unblocking services which alone are usually in the $60-$100 range depending on the provider.
Contact [email protected] and we are happy to work with you on an amenable solution.