Reviewers had a great experience with this company. Customers frequently praise the hair products for being incredibly soft, true to length, and maintaining top-tier quality over extended periods. Many people also appreciate the secure fit of the wigs, easy daily installation, and the helpful customer service experienced during their shopping journey.
However, some customers also noted that they occasionally received incorrect items or experienced noticeable problems with the lace quality and overall hair density. Some reviewers were not happy with the strict return policies, mentioning that securing a full refund or resolving dispute issues was extremely difficult.
They will not honor their return policy and the hair is cheap donot buy it you will be taking a chance!! They will not give you a refund or replace the product with something else this company is a fraud tried to report them to the BBB but they're not a member believe their located in Hong Kong also it took over 3 weeks to get this horrible wig!! THE PICTURES ARE A FAKE THE WIGS DON'T LOOK LIKE THAT DON'T WASTE YOUR MONEY YOU WON'T GET IT BACK!!!
Geeta Hair 回复2026-03-04
Dear,
We sincerely apologize for any inconvenience caused and fully understand your frustration at this moment.
We are always committed to providing every customer with high-quality products and services, and we are eager to resolve this issue for you as soon as possible. We have attempted to locate your order, but unfortunately, we were unable to find a matching record with the information you provided.
To handle your request more efficiently, could you please send your order number to our email address at [email protected]? When sending the email, kindly note Trustpilot in the subject line—this will help our customer service team locate and address your request promptly.
Alternatively, you may update your comment below with your order number attached, and we will contact you immediately upon seeing it.
We apologize again for the trouble caused and will do our utmost to resolve this matter for you quickly.
Thank you for your assistance!
Best regards,
GEETA Customer Service Team
I absolutely love the customer service and products received from Geeta Hair. This is my 10 unit from Geeta and trust me they do not Disappoint!! I’m in Love with this company and the wonderful customer service treatment. I was worried about not receiving my purchase before Valentine’s Day but thanks to great communication and speedy shipping-I received my purchase before Valentine’s Day and rocked my unit with grace & divaness💋. Thank you again Geeta 🩷
Geeta Hair 回复2026-03-04
Thank you so much for your recognition and review! We’re absolutely delighted to have won your favor and cherish this acknowledgment deeply. It’s our great honor to bring you a pleasant shopping experience. For any future needs or questions, we will be here to answer and serve you wholeheartedly at the first time, always by your side.
Thank you again for choosing Geeta Hair, and we look forward to meeting you next time 💛
The team was so friendly and professional in dealing with my questions. I received updates on my delivery every step of the way and the hair is so quality!
Geeta Hair 回复2026-03-04
Thank you so much for your recognition and review! We’re absolutely delighted to have won your favor and cherish this acknowledgment deeply. It’s our great honor to bring you a pleasant shopping experience. For any future needs or questions, we will be here to answer and serve you wholeheartedly at the first time, always by your side.
Thank you again for choosing Geeta Hair, and we look forward to meeting you next time 💛
I have ordered a wig from this company since 12/8 and now we’re into a week later and my product hasn’t shipped!! I thought this company was legit just like some of the other reputable hair sites I’ve ordered from before. Big mistake! I have emailed them so may times, with no response whatsoever mind you I need the wig this Tuesday 2/17. I have never had such horrible experience like this with a company before. I will file a complaint with my bank and file a complaint with the BBB.
Geeta Hair 回复2026-03-04
Dear,
We sincerely apologize for any inconvenience caused and fully understand your frustration at this moment.
We are always committed to providing every customer with high-quality products and services, and we are eager to resolve this issue for you as soon as possible. We have attempted to locate your order, but unfortunately, we were unable to find a matching record with the information you provided.
To handle your request more efficiently, could you please send your order number to our email address at [email protected]? When sending the email, kindly note Trustpilot in the subject line—this will help our customer service team locate and address your request promptly.
Alternatively, you may update your comment below with your order number attached, and we will contact you immediately upon seeing it.
We apologize again for the trouble caused and will do our utmost to resolve this matter for you quickly.
Thank you for your assistance!
Best regards,
GEETA Customer Service Team
I ordered natural WAVY hair and they send me a wig with tight curls! When I emailed them they tried to gaslight me, give me styling tips and 100 dollars off my next wig?! Yeah right! LADIES STAY AWAY if you know what is good for you! Go and listen to some of the reviews on the clock app it will save you time and money smh! Really really disappointed. GT86396
I have emailed SEVERAL times for a refund which you keep denying me! I've had to escalate with my bank!
Geeta Hair 回复2026-03-04
Dear,
We sincerely apologize for any inconvenience caused and fully understand your frustration at this moment.
We are always committed to providing every customer with high-quality products and services, and we are eager to resolve this issue for you as soon as possible. We have attempted to locate your order, but unfortunately, we were unable to find a matching record with the information you provided.
To handle your request more efficiently, could you please send your order number to our email address at [email protected]? When sending the email, kindly note Trustpilot in the subject line—this will help our customer service team locate and address your request promptly.
Alternatively, you may update your comment below with your order number attached, and we will contact you immediately upon seeing it.
We apologize again for the trouble caused and will do our utmost to resolve this matter for you quickly.
Thank you for your assistance!
Best regards,
GEETA Customer Service Team
I got my wig yesterday, the quality is good 😊 i have no regrets buying from them and they are so helpful, i will definitely buy again , what a good service and the delivery is quick.
Geeta Hair 回复2026-03-04
Thank you so much for your recognition and review! We’re absolutely delighted to have won your favor and cherish this acknowledgment deeply. It’s our great honor to bring you a pleasant shopping experience. For any future needs or questions, we will be here to answer and serve you wholeheartedly at the first time, always by your side.
Thank you again for choosing Geeta Hair, and we look forward to meeting you next time 💛
I’m very impressed with the wig that I received it’s very beautiful and came pre-plucked pre-curled and pre-breach. I’m very satisfied was just disappointed that the shipping took so long.
Geeta Hair 回复2026-03-04
Dear, thank you so much for your recognition and review! We are absolutely delighted to have earned your favor and truly value your affirmation.
We are also truly sorry that the long delivery time kept you waiting and disappointed you. We feel deeply apologetic. We have carefully noted your feedback and will fully optimize our production and logistics processes to provide you with a better shopping experience.
For any future needs or questions, we will answer and serve you wholeheartedly at the first time.
Thank you again for choosing Geeta Hair. We look forward to serving you next time 💛
Great customer service they really helped and offered a free pre bleach pre plucked service because I forgot to order it.
Geeta Hair 回复2026-03-04
Thank you so much for your recognition and review! We’re absolutely delighted to have won your favor and cherish this acknowledgment deeply. It’s our great honor to bring you a pleasant shopping experience. For any future needs or questions, we will be here to answer and serve you wholeheartedly at the first time, always by your side.
Thank you again for choosing Geeta Hair, and we look forward to meeting you next time 💛
Got my hair today- a week after ordering! And I love all of it, bargain for my money, good quality and volume..Elsa helped with fast shipping, communication was great. Will definitely be getting another piece soon
Geeta Hair 回复2026-02-12
Thank you so much for your recognition and review! We’re absolutely delighted to have won your favor and cherish this acknowledgment deeply. It’s our great honor to bring you a pleasant shopping experience. For any future needs or questions, we will be here to answer and serve you wholeheartedly at the first time, always by your side.
Thank you again for choosing Geeta Hair, and we look forward to meeting you next time 💛
Amazing hair, soft and lush and the quality is amazing.
Geeta Hair 回复2026-02-12
Thank you so much for your recognition and review! We’re absolutely delighted to have won your favor and cherish this acknowledgment deeply. It’s our great honor to bring you a pleasant shopping experience. For any future needs or questions, we will be here to answer and serve you wholeheartedly at the first time, always by your side.
Thank you again for choosing Geeta Hair, and we look forward to meeting you next time 💛
Every wig I’ve got from there is up to high quality standards. I bought a 30 inch black wig in may 2025 and the hair is still soft and silky. All wigs I’ve ordered have great security in the way it sits on your head because of all the adjustable band and grips. I will say the shipping is confusing. But overall great company.
Geeta Hair 回复2026-02-12
Thank you so much for your recognition and review! We’re absolutely delighted to have won your favor and cherish this acknowledgment deeply. It’s our great honor to bring you a pleasant shopping experience. For any future needs or questions, we will be here to answer and serve you wholeheartedly at the first time, always by your side.
Thank you again for choosing Geeta Hair, and we look forward to meeting you next time 💛
I’ve had a really positive experience with Geeta Hair so far. Their customer service has been kind, responsive, and very professional
I have not yet received my order but the customer was quite effective.
Geeta Hair 回复2026-02-12
Thank you so much for your recognition and review! We’re absolutely delighted to have won your favor and cherish this acknowledgment deeply. It’s our great honor to bring you a pleasant shopping experience. For any future needs or questions, we will be here to answer and serve you wholeheartedly at the first time, always by your side.
Thank you again for choosing Geeta Hair, and we look forward to meeting you next time 💛
Oohhh the customer service here is top notch !!! I mistakenly ordered a wrong lace size and it was corrected in 24 hours…
Geeta Hair 回复2026-02-12
Thank you so much for your recognition and review! We’re absolutely delighted to have won your favor and cherish this acknowledgment deeply. It’s our great honor to bring you a pleasant shopping experience. For any future needs or questions, we will be here to answer and serve you wholeheartedly at the first time, always by your side.
Thank you again for choosing Geeta Hair, and we look forward to meeting you next time 💛
Thank you so much for your recognition and review! We’re absolutely delighted to have won your favor and cherish this acknowledgment deeply. It’s our great honor to bring you a pleasant shopping experience. For any future needs or questions, we will be here to answer and serve you wholeheartedly at the first time, always by your side.
Thank you again for choosing Geeta Hair, and we look forward to meeting you next time 💛
The wig is great and looks exactly the way it looks on the pictures/videos
Geeta Hair 回复2026-02-02
Thank you so much for your kind review!
We truly appreciate your support and are very happy to hear that you enjoyed your experience with us.
If you ever need any help or have any questions, we’re always here for you.
Thank you for choosing Geeta Hair!
Thank you so much for your recognition and review! We’re absolutely delighted to have won your favor and cherish this acknowledgment deeply. It’s our great honor to bring you a pleasant shopping experience. For any future needs or questions, we will be here to answer and serve you wholeheartedly at the first time, always by your side.
Thank you again for choosing Geeta Hair, and we look forward to meeting you next time 💛
Geeta hair uses people to give them 5 star reviews. People who’ve never bought hair before. I find this highly disappointing from them.
Geeta Hair 回复2026-02-02
Dear,
We sincerely apologize for the unpleasant experience you've had. At Geeta Hair, we firmly believe that authentic product experience and word-of-mouth are the cornerstones of our brand. We have always adhered to stringent quality control and service standards for every customer's order.
If you encountered a poor shopping experience this time, or have any questions about our review system, please feel free to contact us via our store customer service or official communication channels. We will do our utmost to verify the issue, provide a thorough explanation, and resolve it properly for you. We earnestly ask for the opportunity to make things right for you!
Geeta Hair Team
I’ve had a really positive experience with Geeta Hair so far. Their customer service has been kind, responsive, and very professional. They kept me updated and took the time to explain the process clearly, which I truly appreciate.
The communication has been reassuring and smooth, and I’m looking forward to receiving my order. So far, everything has been handled with care and patience. Thank you for the great service!😊❤️
Geeta Hair 回复2026-02-02
Thank you so much for your kind review!
We truly appreciate your support and are very happy to hear that you enjoyed your experience with us.
If you ever need any help or have any questions, we’re always here for you.
Thank you for choosing Geeta Hair!
This is my first time buying from this company. I was a little skeptical. I saw them all over TikTok and my Pinterest. So I said i will give them a try. When it comes to my hair, I do not play. This company I can say is very professional and they respond time is great. This wig is true to length and density. When I just got it I combed it out . I was scared it wasn’t going to curl back up but it did! I did pluck it some more to make it look more natural for me and the style I was going for. This hair is very soft. The hair does shed a little . But so far so good no disappointment! Order!
Geeta Hair 回复2026-02-02
Thank you so much for your kind review!
We truly appreciate your support and are very happy to hear that you enjoyed your experience with us.
If you ever need any help or have any questions, we’re always here for you.
Thank you for choosing Geeta Hair!
I received a wig from Geeta hair I was so disappointed the wig dose not look like video from the infulancers, it don’t even fit my head and when I tried to get my money back they advised it will take to long for shipment they don’t have a warehouse in England but on the package there was an England return address, they even told me to close my pay pay dispute so they could give me an address to send the wig back, never again! AVOID
Geeta Hair 回复2026-02-02
Dear,
We sincerely apologize for any inconvenience caused and fully understand your frustration at this moment.
We are always committed to providing every customer with high-quality products and services, and we are eager to resolve this issue for you as soon as possible. We have attempted to locate your order, but unfortunately, we were unable to find a matching record with the information you provided.
To handle your request more efficiently, could you please send your order number to our email address at [email protected]? When sending the email, kindly note Trustpilot in the subject line—this will help our customer service team locate and address your request promptly.
Alternatively, you may update your comment below with your order number attached, and we will contact you immediately upon seeing it.
We apologize again for the trouble caused and will do our utmost to resolve this matter for you quickly.
Thank you for your assistance!
Best regards,
GEETA Customer Service Team
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