Reviewers had a great experience with this company. Customers frequently praise the hair products for being incredibly soft, true to length, and maintaining top-tier quality over extended periods. Many people also appreciate the secure fit of the wigs, easy daily installation, and the helpful customer service experienced during their shopping journey.
However, some customers also noted that they occasionally received incorrect items or experienced noticeable problems with the lace quality and overall hair density. Some reviewers were not happy with the strict return policies, mentioning that securing a full refund or resolving dispute issues was extremely difficult.
SCAM!!!!!!!!! Buyer Beware!!!! I Placed an order on March 18,2026. I have yet to received my wigs. I reached out to them on 4/1/2026 by emailed on their website. They responded to my email on April 8, 2026 with the message " Please don't worry . We will confirm the shipping time with our factory for you right away.
I'm still waiting .......Very poor customer service.
Geeta Hair 回复2026-04-14
Dear customer,
We sincerely apologize for the issue regarding your undelivered order.
We take great care in crafting each wig to ensure customers receive the highest quality products. Due to our meticulous production process, custom orders may take longer than standard delivery times.
In addition, logistics scheduling and shipping arrangements need to be confirmed with the factory, and we will update you with the latest status as soon as possible. Please rest assured.
We understand how it feels to wait.
If you would like to check the progress further, please provide your order details via our official email: [email protected], and we will verify it for you.
GEETA Customer Service Team
⚠️ BUYER, BEWARE – DO NOT PURCHASE WIGS FROM GEETA HAIR ⚠️
I REPEAT: DO NOT PURCHASE WIGS FROM GEETA HAIR. Do not ignore the negative reviews—they are true and legitimate. Order #GT89668.
This company’s practices are fraudulent. They advertise beautiful wigs, but what you receive in the post looks nothing like the advertised product. I ordered a wig online and paid via PayPal. When it arrived, I was horrified: it was ridiculously low quality and the colour and style were completely wrong.
I contacted the company the same day I received the wig. They first requested a picture, which I sent. Then, instead of honoring my return request, they offered ridiculous partial refunds: $30, then $40, then $45. I repeatedly made it clear that I did not want the wig, and I requested a return address, which they refused to provide. They kept pushing partial discounts instead.
After I insisted on a full refund and escalated the issue with PAypal, they replied saying they had “verified with the factory” and that the wig “matches order specifications.” This is completely misleading—I ordered what was advertised in their photos, not a low-quality version that looks nothing like it.
I should have listened to other buyers’ warnings about the scamming and fraudulent practices of Geeta Hair. Their advertising is false, their products are poor quality, and their customer service is untrustworthy.
I will continue to warn as many people as possible about this despicable company.
DO NOT BUY FROM GEETA HAIR. PERIOD.
Geeta Hair 回复2026-04-14
Dear customer,
We sincerely apologize for the unsatisfactory shopping experience and truly hope to resolve your issue properly.
We have received your feedback regarding the wig and have immediately forwarded the details to our after-sales and quality inspection teams.
We would like to clarify that, in accordance with our after-sales policy, custom-dyed and personalized products are made-to-order items and are not eligible for a refund once produced. This rule is clearly stated in the after-sales instructions prior to purchase.
We apologize for the previous communication where only a partial refund was offered and your return request was not handled in a timely manner. Rest assured that we will actively assist with your after-sales needs.
We have attempted to contact you. Please kindly reach out to us again via our customer service email: [email protected] so that we can resolve the issue fairly and appropriately.
GEETA Customer Service Team
Thank you so much for your recognition and review! We’re absolutely delighted to have won your favor and cherish this acknowledgment deeply. It’s our great honor to bring you a pleasant shopping experience. For any future needs or questions, we will be here to answer and serve you wholeheartedly at the first time, always by your side.
Thank you again for choosing Geeta Hair, and we look forward to meeting you next time 💛
This hair business is such a scam! The hair I ordered wasn’t even close to what actually arrived. They pride themselves on excellent customer service - but when I try and return the hair, they ignore all my messages? All these good reviews have been written by either bots or influencers that received the hair for free. Don’t waste your time!
Geeta Hair 回复2026-04-08
Dear,
We sincerely apologize for any inconvenience caused and fully understand your frustration at this moment.
We are always committed to providing every customer with high-quality products and services, and we are eager to resolve this issue for you as soon as possible. We have attempted to locate your order, but unfortunately, we were unable to find a matching record with the information you provided.
To handle your request more efficiently, could you please send your order number to our email address at [email protected]? When sending the email, kindly note Trustpilot in the subject line—this will help our customer service team locate and address your request promptly.
Alternatively, you may update your comment below with your order number attached, and we will contact you immediately upon seeing it.
We apologize again for the trouble caused and will do our utmost to resolve this matter for you quickly.
Thank you for your assistance!
Best regards,
GEETA Customer Service Team
This business is a complete scam. The hair I ordered was nothing like what arrived. They have terrible customer service and completely ignore my return requests. The positive 5 star reviews are all fake. Don’t waste your time!
Geeta Hair 回复2026-04-08
Dear,
We sincerely apologize for any inconvenience caused and fully understand your frustration at this moment.
We are always committed to providing every customer with high-quality products and services, and we are eager to resolve this issue for you as soon as possible. We have attempted to locate your order, but unfortunately, we were unable to find a matching record with the information you provided.
To handle your request more efficiently, could you please send your order number to our email address at [email protected]? When sending the email, kindly note Trustpilot in the subject line—this will help our customer service team locate and address your request promptly.
Alternatively, you may update your comment below with your order number attached, and we will contact you immediately upon seeing it.
We apologize again for the trouble caused and will do our utmost to resolve this matter for you quickly.
Thank you for your assistance!
Best regards,
GEETA Customer Service Team
Awful experience, they send the wrong wig and expect you to pay for the return!! do not order!
Geeta Hair 回复2026-04-08
Dear,
We sincerely apologize for any inconvenience caused and fully understand your frustration at this moment.
We are always committed to providing every customer with high-quality products and services, and we are eager to resolve this issue for you as soon as possible. We have attempted to locate your order, but unfortunately, we were unable to find a matching record with the information you provided.
To handle your request more efficiently, could you please send your order number to our email address at [email protected]? When sending the email, kindly note Trustpilot in the subject line—this will help our customer service team locate and address your request promptly.
Alternatively, you may update your comment below with your order number attached, and we will contact you immediately upon seeing it.
We apologize again for the trouble caused and will do our utmost to resolve this matter for you quickly.
Thank you for your assistance!
Best regards,
GEETA Customer Service Team
CROOKS! SCANMERS! AVOID!!!!!!!! I ordered an ash blonde wig from here with highlights, but when it came it was highlighter yellower with streaks of green and awful roots - so nothing like the picture at all! I decided to return the wig but was shocked to find that Geeta hair expected me to pay for the return. I disputed this and wrote a bad review - to which I was told that if I delete my review first, they would pay for my return. I deleted my review initially but they retracted their promise and said they would not pay for my return or give me a refund. APALLING! They scam you out of your money and then further scam you for a good review. Please avoid this company!!!!!
Geeta Hair 回复2026-04-08
Dear Customer,
We sincerely apologize for any inconvenience this has caused you and fully understand your frustration at this moment. Any unpleasant experience runs contrary to our original service intention and makes us feel deeply regretful. We are always committed to providing every customer with high-quality products and thoughtful service, and we never want any issue to affect your experience.
We take your current situation very seriously and are eager to resolve it properly for you as soon as possible. We will do our utmost to handle it thoroughly and strive to provide a satisfactory solution.
Thank you for your understanding, patience and assistance. We hope to regain your trust.
Sincerely,
GEETA Customer Service Team
EXCEEEDINGLY DISAPPOINTED - Inconsistent color and misleading density for reorders of same wig. I’ve probably ordered 7-8 “identical” units from Geeta Hair over the past few years. Many have been made as ordered with full density and a lovely balayage color application. Unfortunately, several units have been made so vastly different from my prior orders that I’m unable to discretely transition to the new wig. For example, the sample wig online has a roughly 2 inch dark root and my recent order has a 7 inch dark root! Several prior units had a gradual color application while others revealed that a less experienced colorist had tried unsuccessfully to achieve a similar effect. This is an epic fail for my circumstances — I wear wigs as a medical necessity and rely on consistent coloring and density when I transition to new units. I complained previously and each time I’m informed the wig was custom made according to specifications. More recently I was advised “ With proper care, including the use of water and styling products, you can achieve a sophisticated and fashionable look similar to the model.” I’m not expecting perfection, but I don’t think it is acceptable to use the excuse of a “custom process” to mask a clearly less than experienced application of color and reduced density that is wholly inconsistent with prior orders for the same wig. Also, the drawstring cap is not large-head friendly on the dimension from the forehead to nape. My recent wig was custom made with the non-drawstring, but it was still smaller than my prior units. EXCEEDINGLY DISAPPOINTED.
Geeta Hair 回复2026-04-08
Dear,
We sincerely apologize for any inconvenience caused and fully understand your frustration at this moment.
We are always committed to providing every customer with high-quality products and services, and we are eager to resolve this issue for you as soon as possible. We have attempted to locate your order, but unfortunately, we were unable to find a matching record with the information you provided.
To handle your request more efficiently, could you please send your order number to our email address at [email protected]? When sending the email, kindly note Trustpilot in the subject line—this will help our customer service team locate and address your request promptly.
Alternatively, you may update your comment below with your order number attached, and we will contact you immediately upon seeing it.
We apologize again for the trouble caused and will do our utmost to resolve this matter for you quickly.
Thank you for your assistance!
Best regards,
GEETA Customer Service Team
Thank you so much for your recognition and review! We’re absolutely delighted to have won your favor and cherish this acknowledgment deeply. It’s our great honor to bring you a pleasant shopping experience. For any future needs or questions, we will be here to answer and serve you wholeheartedly at the first time, always by your side.
Thank you again for choosing Geeta Hair, and we look forward to meeting you next time 💛
DO NOT BUY FROM GEETA HAIR, REPORT THEM TO ACTION FRAUD AND CONSUMER PROTECTION
DO NOT BUY FROM GEETA HAIR
DO NOT BUY FROM GEETA HAIR
THEY ARE A SCAM
All the positive reviews you see on here are fake. This company is very useless.
I ordered my wig on 21st February and on the website, it says the delivery is within 4-8 business days. However I received this wig on 16th March with no apologies or updates on why my delivery was delayed for so long.
On receiving my wig, I realised that the wig I received is nothing like the wig I purchased. The colour , length, everything was off. I decided to try to return wig due to this and on the website, the return policy says this is allowed, I will pay for returns, all that.
When I emailed the team to initiate the return, they keep trying to offer me a $15 compensation, mind you this wig costs $200+. I have been going back and forth with Elsa Han (very annoying by the way) about this return but they keep ignoring my request for the return address and instructions despite over 8 emails being sent. They only respond to me with a copy and paste reply about a stupid voucher.
Honestly report this company. I am now going to my bank to contest the charges because I don’t think they are even going to release the refund details unfortunately. I am also looking into reporting them to the UK consumer protection agency. Please everyone do this too so we can get some legal action or something. I will update this review if anything changes. As I have seen with other reviews, they respond saying to email them and still do nothing about it so don’t be deceived by them. All the ads and positive reviews are fake AF.
Update (01/04/2026): After much back and forth, I left a negative review of the wig on Geeta Hair’s website and the customer service team reached out to me saying they will offer me return authorisation IF I take down my negative review. This is so laughable and appalling, shows the level of fraudulence this company operates on. I obviously refused this. Anyway AVOID AVOID AVOID.
Update (08/05/2026): after much and back and forth. After so many threats and this really bad review, Geeta Hair finally processed my return and gave me a return as requested. I still think the company is whack for making me go through so much stress and about 1 month of hassle. For your own good, don’t buy from them.
Geeta Hair 回复2026-04-08
Dear Customer,
We sincerely apologize for any inconvenience this has caused you and fully understand your frustration at this moment. Any unpleasant experience runs contrary to our original service intention and makes us feel deeply regretful. We are always committed to providing every customer with high-quality products and thoughtful service, and we never want any issue to affect your experience.
We take your current situation very seriously and are eager to resolve it properly for you as soon as possible. We will do our utmost to handle it thoroughly and strive to provide a satisfactory solution.
Thank you for your understanding, patience and assistance. We hope to regain your trust.
Sincerely,
GEETA Customer Service Team
Scam!
the item was pulled from delivery package and looked through the original clear package not taken out and still they won’t send address to return. The size in length o didn’t want and there is an extremely bad old smell.
DO NOT BUY FROM THESE SCAMMERS
Geeta Hair 回复2026-04-08
Dear,
We sincerely apologize for any inconvenience caused and fully understand your frustration at this moment.
We are always committed to providing every customer with high-quality products and services, and we are eager to resolve this issue for you as soon as possible. We have attempted to locate your order, but unfortunately, we were unable to find a matching record with the information you provided.
To handle your request more efficiently, could you please send your order number to our email address at [email protected]? When sending the email, kindly note Trustpilot in the subject line—this will help our customer service team locate and address your request promptly.
Alternatively, you may update your comment below with your order number attached, and we will contact you immediately upon seeing it.
We apologize again for the trouble caused and will do our utmost to resolve this matter for you quickly.
Thank you for your assistance!
Best regards,
GEETA Customer Service Team
love my wig it’s so full the lace is everything all I did was slap some lace tint on and it was good to go, it did come pre plucked and pre bleached very well for me to not include the service , it came pre curled but I did decide to straighten it and this wig gives BODY AND DENSITY , it’s so full and long I got the 28 inch and girl run don’t walk😩❤️🔥
Geeta Hair 回复2026-04-08
Thank you so much for your recognition and review! We’re absolutely delighted to have won your favor and cherish this acknowledgment deeply. It’s our great honor to bring you a pleasant shopping experience. For any future needs or questions, we will be here to answer and serve you wholeheartedly at the first time, always by your side.
Thank you again for choosing Geeta Hair, and we look forward to meeting you next time 💛
Thank you so much for your recognition and review! We’re absolutely delighted to have won your favor and cherish this acknowledgment deeply. It’s our great honor to bring you a pleasant shopping experience. For any future needs or questions, we will be here to answer and serve you wholeheartedly at the first time, always by your side.
Thank you again for choosing Geeta Hair, and we look forward to meeting you next time 💛
If I could give zero stars I would. They have the worst quality hair. I wanted to cancel the order before getting the wigs and a lady called Elsa from their customer service convinced me to go ahead promising good quality. They are s SCAM
Geeta Hair 回复2026-03-27
Dear,
We sincerely apologize for any inconvenience caused and fully understand your frustration at this moment.
We are always committed to providing every customer with high-quality products and services, and we are eager to resolve this issue for you as soon as possible. We have attempted to locate your order, but unfortunately, we were unable to find a matching record with the information you provided.
To handle your request more efficiently, could you please send your order number to our email address at [email protected]? When sending the email, kindly note Trustpilot in the subject line—this will help our customer service team locate and address your request promptly.
Alternatively, you may update your comment below with your order number attached, and we will contact you immediately upon seeing it.
We apologize again for the trouble caused and will do our utmost to resolve this matter for you quickly.
Thank you for your assistance!
Best regards,
GEETA Customer Service Team
Thank you so much for your recognition and review! We’re absolutely delighted to have won your favor and cherish this acknowledgment deeply. It’s our great honor to bring you a pleasant shopping experience. For any future needs or questions, we will be here to answer and serve you wholeheartedly at the first time, always by your side.
Thank you again for choosing Geeta Hair, and we look forward to meeting you next time 💛
Sent me a wig that was completely different to described. Their policy says you can get a refund but they have refused to refund me? SCAM! Stay away
Geeta Hair 回复2026-03-27
Dear,
We sincerely apologize for any inconvenience caused and fully understand your frustration at this moment.
We are always committed to providing every customer with high-quality products and services, and we are eager to resolve this issue for you as soon as possible. We have attempted to locate your order, but unfortunately, we were unable to find a matching record with the information you provided.
To handle your request more efficiently, could you please send your order number to our email address at [email protected]? When sending the email, kindly note Trustpilot in the subject line—this will help our customer service team locate and address your request promptly.
Alternatively, you may update your comment below with your order number attached, and we will contact you immediately upon seeing it.
We apologize again for the trouble caused and will do our utmost to resolve this matter for you quickly.
Thank you for your assistance!
Best regards,
GEETA Customer Service Team
If your here your probably checking reviews to make a purchase on ali express or Geetas website. I can assure you that Geeta is official. I only purchase from them. I cant take chance with my money on a "I hope it's not a scam" Times a hard out here. Geeta is not fake, not a scammer, You will get exactly what you purchase. I just bought another wig from them last night. It's the ONLY Vendor I can trust.
Geeta Hair 回复2026-03-27
Thank you so much for your recognition and review! We’re absolutely delighted to have won your favor and cherish this acknowledgment deeply. It’s our great honor to bring you a pleasant shopping experience. For any future needs or questions, we will be here to answer and serve you wholeheartedly at the first time, always by your side.
Thank you again for choosing Geeta Hair, and we look forward to meeting you next time 💛
Let tell the things you may de on TikTok or in these reviews are actually…..
A lie to be told hunny Geetahair is who they think they are that girl! When I day the hair fresh out the pack is ready to wear a true beauty with amazing quality. Pre-bleach, plucked and tint! The lace easy to install and cut out all the hussle of a time to prep. Once you was wash the hair or wet it and either brush before and after the hair, you’ll see the true thickness of these plus length is actual factual! I was amazed how my hair turned out and got a lot of compliments. Geegee you that girl mamaz. Will shop again!
Geeta Hair 回复2026-03-27
Thank you so much for your recognition and review! We’re absolutely delighted to have won your favor and cherish this acknowledgment deeply. It’s our great honor to bring you a pleasant shopping experience. For any future needs or questions, we will be here to answer and serve you wholeheartedly at the first time, always by your side.
Thank you again for choosing Geeta Hair, and we look forward to meeting you next time 💛
The wig came out of the package BEAUTIFUL it looked pre plucked and pre bleached the hair smelled sooo good and it was very soft full from top to bottom I honestly think it was one of the best wigs I have ever gotten. They definitely have a lifelong customer.
Geeta Hair 回复2026-03-27
Thank you so much for your recognition and review! We’re absolutely delighted to have won your favor and cherish this acknowledgment deeply. It’s our great honor to bring you a pleasant shopping experience. For any future needs or questions, we will be here to answer and serve you wholeheartedly at the first time, always by your side.
Thank you again for choosing Geeta Hair, and we look forward to meeting you next time 💛
The hair Quality is so good . And the Assistant is 10 out 10
Geeta Hair 回复2026-03-27
Thank you so much for your recognition and review! We’re absolutely delighted to have won your favor and cherish this acknowledgment deeply. It’s our great honor to bring you a pleasant shopping experience. For any future needs or questions, we will be here to answer and serve you wholeheartedly at the first time, always by your side.
Thank you again for choosing Geeta Hair, and we look forward to meeting you next time 💛
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