Reviewers had a great experience with this company. Customers frequently praise the hair products for being incredibly soft, true to length, and maintaining top-tier quality over extended periods. Many people also appreciate the secure fit of the wigs, easy daily installation, and the helpful customer service experienced during their shopping journey.
However, some customers also noted that they occasionally received incorrect items or experienced noticeable problems with the lace quality and overall hair density. Some reviewers were not happy with the strict return policies, mentioning that securing a full refund or resolving dispute issues was extremely difficult.
If I could rate this company a negative -100, I absolutely would.
Let me save another woman the headache, stress, and MONEY…… especially in this economy.
I purchased from Geeta Hair because, like everyone else, I saw endless videos, reviews, and advertisements showing beautiful, full, luxurious hair with people raving about the quality. Based on what is constantly being promoted, I expected to receive a wig that reflected those same standards.
Instead, I received a unit that I personally was extremely disappointed in. Then came the back and forth emails trying to convince me that the hair is “flawless,” the quality is amazing, and the density is exactly as advertised. Maybe according to their factory standards that is true. But please be serious.
This is 2026. Women buy wigs all the time. We know what quality hair looks like. We know what true density looks like. We know the difference between a full, high density unit and one that simply does not give what it was supposed to give. Trying to convince customers otherwise honestly feels insulting.
And to make it worse? After spending significantly more on the wig, they offered me a $30 “goodwill” refund as if the wig cost $30 in the first place. I actually laughed reading that email because who exactly does that solution help? Certainly not the customer who is now stuck with a wig they will NEVER wear.
The whole thing feels dismissive. I genuinely tried to resolve this respectfully and privately, but at this point I’m sharing MY experience.
Save yourself the stress. Save yourself the disappointment. Save yourself the money.
And Geeta Hair, do right by people. If someone receives an unworn wig and is unhappy with the product, stop making customers fight to get their money back.
Geeta Hair 回复2026-06-05
Dear,
We sincerely apologize for any inconvenience caused and fully understand your frustration at this moment.
We are always committed to providing every customer with high-quality products and services, and we are eager to resolve this issue for you as soon as possible. We have attempted to locate your order, but unfortunately, we were unable to find a matching record with the information you provided.
To handle your request more efficiently, could you please send your order number to our email address at [email protected]? When sending the email, kindly note Trustpilot in the subject line—this will help our customer service team locate and address your request promptly.
Alternatively, you may update your comment below with your order number attached, and we will contact you immediately upon seeing it.
We apologize again for the trouble caused and will do our utmost to resolve this matter for you quickly.
Thank you for your assistance!
Best regards,
GEETA Customer Service Team
so obsessed with my burgundy wig!! fits like a glove and looks exactly like the website pics.
Geeta Hair 回复2026-06-04
Dear,
Thank you so much for your recognition and review! We’re absolutely delighted to have won your favor and cherish this acknowledgment deeply. It’s our great honor to bring you a pleasant shopping experience. For any future needs or questions, we will be here to answer and serve you wholeheartedly at the first time, always by your side.
Thank you again for choosing Geeta Hair, and we look forward to meeting you next time 💛
Ordered this beautiful dark brown wig and was truly disappointed. It was indeed not 300% density and wasn't true to length. When contacting customer service, I was told the wig is actually 250% density so...a return/refund was denied and got offered 10% on my next order or a cheeky £15 coupon The company has gone downhill!!!
Geeta Hair 回复2026-05-20
Dear,
We are truly sorry that your shopping experience was not satisfactory, and we sincerely apologize for this inconvenience.
We always strive to control product specifications and quality, manufacture and ship items strictly according to listed parameters, and try our best to provide flexible after‑sales solutions for customers.
We are committed to offering high‑quality products and services to every customer and sincerely hope to resolve this issue for you promptly. We have attempted to locate your order, but unfortunately no matching records were found based on the information you provided.
To handle your request more efficiently, please send your order number to our email: [email protected]. Kindly mark the email subject as “Trustpilot” so our customer service team can quickly identify and process your case.
Alternatively, you may update your review here with your order number, and we will contact you immediately upon seeing it.
We truly hope to have the opportunity to properly resolve your order issue and work out a solution with you.
Thank you for your assistance!
Best regards,
GEETA Customer Service Team
I would like to give my honest review about this hair company.
I would like to give my honest rewiev.
They are scammers,i ordered a wig from them recently,when i got the wig i almost fainted.i tried to cummincate with them the Email keep coming back and Front try to convience me that the hair was good..the Quality of the hair was very poor,the density was nothing to write home about,i believe they used a packet for a full.wig and gosh the smell very offensive..they refused a refund.
Sisters never you order a wig from this company as Most people giving good reviews here are from them
I regreted ever ordering a wig here. They tried to convience me to keep 30dollars i refused not knowing they work with my purchase Provider.this company should be stopped because they are scammers !!!
Geeta Hair 回复2026-05-20
Dear,
We fully understand your frustration and offer our sincerest apologies.
We highly value genuine feedback from every customer and always strive to provide high‑quality products and services, and we sincerely hope to resolve this issue for you promptly. We have attempted to locate your order but unfortunately found no matching records using the information you provided.
To handle your request more efficiently, could you please send your order number to our email: [email protected]? Kindly mark the email subject as “Trustpilot” so our support team can quickly identify and address your case.
Alternatively, you may update your review here with your order number, and we will contact you immediately upon seeing it.
We truly hope to have the opportunity to properly resolve your order issue and work out a solution with you.
Thank you for your assistance.
Best regards,
GEETA Customer Service Team
The hair is amazing and the quality is top tier , I definitely will be ordering more wigs from them ! Fast delivery too
Geeta Hair 回复2026-05-20
Dear,
Thank you so much for your recognition and review! We’re absolutely delighted to have won your favor and cherish this acknowledgment deeply. It’s our great honor to bring you a pleasant shopping experience. For any future needs or questions, we will be here to answer and serve you wholeheartedly at the first time, always by your side.
Thank you again for choosing Geeta Hair, and we look forward to meeting you next time 💛
Love this hair. This was very full and soft. My second order with them. They never disappoint
Geeta Hair 回复2026-05-20
Dear,
Thank you so much for your recognition and review! We’re absolutely delighted to have won your favor and cherish this acknowledgment deeply. It’s our great honor to bring you a pleasant shopping experience. For any future needs or questions, we will be here to answer and serve you wholeheartedly at the first time, always by your side.
Thank you again for choosing Geeta Hair, and we look forward to meeting you next time 💛
I love the hair! I purchased the 4x4 Balayage Light Brown Body Wave Glueless Transparent Lace Front Wig Highlight Pre Plucked Hairline Human Hair Wigs at 180% volume. I had to darken my bangs. No shedding. Next time, I will purchase the 250% for more volume.
Geeta Hair 回复2026-05-20
Dear,
Thank you so much for your love and thoughtful review! We are delighted that our wig has brought you a satisfying wearing experience. We sincerely appreciate your recognition and support for our products, and your feedback is extremely precious to us. We will continue to strictly control quality and optimize our products continuously. Looking forward to your next visit and bringing you more styles you love. Wish you a pleasant life! 🌹
I recently purchased a glueless wig from Geeta Hair, and unfortunately, my experience has been extremely disappointing.
The wig arrived about a week ago, but when I tried it on, it didn’t fit properly. The lace had been cut far too far back, which prevented the wig from sitting correctly on my head. Although it was advertised as 300 density, the top is noticeably thin—it doesn’t lay flat and even lifts/flys away, making it unwearable.
I’ve contacted Geeta Hair multiple times (over five emails), providing clear photos and requesting a return address so I could send the wig back. Despite this, they have refused to provide a return address or issue a refund.
They eventually they sent me a return address. I paid £25 to return the wig only yo be notified by Royal Mail that no recepient is at thay address, I have nevrr recived the wig back. I lost the wig and after 3 months I still have not been refunded.
Based on my experience, I strongly advise others to be cautious. Please take the time to research and read reviews before making a puechase. I notice all the bad reviews have been taken down. I wish I had done so beforehand.
At this point, I feel this company is not acting in good faith, and I would not recommend buying from them.
This company is a SCAM, please avoid!!!
Geeta Hair 回复2026-05-20
Dear,
We sincerely apologize for any inconvenience caused and fully understand your frustration at this moment.
We are always committed to providing every customer with high-quality products and services, and we are eager to resolve this issue for you as soon as possible. We have attempted to locate your order, but unfortunately, we were unable to find a matching record with the information you provided.
To handle your request more efficiently, could you please send your order number to our email address at [email protected]? When sending the email, kindly note Trustpilot in the subject line—this will help our customer service team locate and address your request promptly.
Alternatively, you may update your comment below with your order number attached, and we will contact you immediately upon seeing it.
We apologize again for the trouble caused and will do our utmost to resolve this matter for you quickly.
Thank you for your assistance!
Best regards,
GEETA Customer Service Team
Dear,
Thank you so much for your recognition and review! We’re absolutely delighted to have won your favor and cherish this acknowledgment deeply. It’s our great honor to bring you a pleasant shopping experience. For any future needs or questions, we will be here to answer and serve you wholeheartedly at the first time, always by your side.
Thank you again for choosing Geeta Hair, and we look forward to meeting you next time 💛
I am actually impressed with the hair,I just love it. Can you do something about the hair density please.
Geeta Hair 回复2026-05-07
Dear, we're so glad that you are fully satisfied with the overall look of this wig. It’s our great honor to win your love!
If you have any concerns about the wig density, please send your specific questions and thoughts to our official email: [email protected]. Our professional customer service team will handle it properly for you. 🌹
I had a very disappointing experience with this company. I placed an order for a wig specifically for my birthday and contacted them the same day to cancel after realising the delivery timeframe would not meet my needs. Despite this, they ignored my request and still shipped the item.
The wig arrived late, after my birthday, making it completely useless for its intended purpose. Since then, customer service has been difficult and unhelpful. They have been pushing back instead of taking responsibility, even though I made reasonable efforts to cancel early.
I am willing to return the item and even cover return shipping, but the process has been unnecessarily complicated and frustrating.
This experience shows poor communication, lack of flexibility, and disregard for customers’ concerns. I would not recommend purchasing from this company unless they significantly improve their customer service and order
Geeta Hair 回复2026-05-07
Dear Valued Customer,
We are truly sorry that your shopping experience did not meet your expectations, and we sincerely apologize for the inconvenience caused. We always strive to provide high-quality products and services to every customer, and we sincerely hope to resolve this matter for you as soon as possible.
As we are unable to verify your specific order details here, to handle your request efficiently, kindly send your order number to our official email: [email protected]. Please mark **Trustpilot** in the email subject line, so our customer service team can locate and address your issue promptly.
Alternatively, you may update your comment here with your order number, and we will get in touch with you immediately once we receive it.
We apologize again for all the trouble this has brought you, and we will do our utmost to settle this for you without delay.
Thank you for your cooperation!
Best regards,
GEETA Customer Service Team
Dear,
Thank you so much for your recognition and review! We’re absolutely delighted to have won your favor and cherish this acknowledgment deeply. It’s our great honor to bring you a pleasant shopping experience. For any future needs or questions, we will be here to answer and serve you wholeheartedly at the first time, always by your side.
Thank you again for choosing Geeta Hair, and we look forward to meeting you next time 💛
Dear,
Thank you so much for your recognition and review! We’re absolutely delighted to have won your favor and cherish this acknowledgment deeply. It’s our great honor to bring you a pleasant shopping experience. For any future needs or questions, we will be here to answer and serve you wholeheartedly at the first time, always by your side.
Thank you again for choosing Geeta Hair, and we look forward to meeting you next time 💛
The hair was a nightmare, not 250 weft as promised, bald at the top. The hair was thin and stringy, so thin you could see through it. The hair was supposed to be dark brown with Highlights, I got an Orange colored wig that was dry and disguisting. STAY AWAY from this company. They offred me a $15 Refund on a $212.00 purchase. Obviously, I wii not pay them for the rag they shipped me.
Geeta Hair 回复2026-04-27
Dear,
We sincerely apologize for failing to meet your expectations.
We fully understand that you are dissatisfied with the compensation solution. We are always committed to providing high-quality products and services to every customer, and we truly hope to resolve this matter for you as soon as possible.
To handle your request efficiently, please send your order number to our email: [email protected]. Kindly mark Trustpilot in the email subject, so our support team can quickly locate and follow up on your case. We will immediately review your order and demands again, and negotiate a reasonable and proper solution with you promptly.
We apologize once again for the unsatisfactory service experience. We will get back to you with a satisfying reply as soon as possible to make up for your losses and unpleasant experience.
Thank you for your cooperation. 💕
Sincerely,
GEETA Customer Service Team
The hair was really good. I got compliments from people concerning the texture of the hair.
Geeta Hair 回复2026-04-27
Dear,
Thank you so much for your recognition and review! We’re absolutely delighted to have won your favor and cherish this acknowledgment deeply. It’s our great honor to bring you a pleasant shopping experience. For any future needs or questions, we will be here to answer and serve you wholeheartedly at the first time, always by your side.
Thank you again for choosing Geeta Hair, and we look forward to meeting you next time 💛
Hair was so full and soft. Little shedding but still cute and it’s already pre plucked. I like it and hopes it lasts longer than a year 🥰 I’d really recommend
Geeta Hair 回复2026-04-27
Dear,
Thank you so much for your recognition and review! We’re absolutely delighted to have won your favor and cherish this acknowledgment deeply. It’s our great honor to bring you a pleasant shopping experience. For any future needs or questions, we will be here to answer and serve you wholeheartedly at the first time, always by your side.
Thank you again for choosing Geeta Hair, and we look forward to meeting you next time 💛
This is my second time purchasing wigs from them and all I have to say is EXCELLENT the quality, density,Color , inches everything super good and give luxury hair vibe. I love it ❤️ and I recommend
Geeta Hair 回复2026-04-27
Dear,
Thank you so much for your recognition and review! We’re absolutely delighted to have won your favor and cherish this acknowledgment deeply. It’s our great honor to bring you a pleasant shopping experience. For any future needs or questions, we will be here to answer and serve you wholeheartedly at the first time, always by your side.
Thank you again for choosing Geeta Hair, and we look forward to meeting you next time 💛
This review is an update on the previous bad review that i written 6 days ago. ( order# GT91163) Today I received my 2 wigs. I must say that I do like them. However the red wig is more spice orange color but I can still rock with it. My major issue with this company is your very poor customer service. I would like to order again but I'm scared. Too much money to take a chance on with your company.
Geeta Hair 回复2026-04-27
Dear,
Thank you so much for updating your review and sharing your honest feedback. We sincerely apologize for the unsatisfactory customer service experience you had earlier, and we have reflected deeply to make earnest improvements.
We are glad that you are overall satisfied with the wig after receiving it. Regarding the slight orange undertone of the red wig causing color deviation, we will optimize our shooting color grading and color selection control to better restore the actual product color.
We offer our sincere apologies for the inadequate service. Relevant service procedures have been revised, and we will further enhance our customer service professionalism and response efficiency. We truly value you as our customer and fully understand your concerns when placing an order.
Should you choose to shop with us again, we will provide thoughtful one-on-one follow-up service, answer your questions patiently and serve you wholeheartedly to ensure a more reassuring shopping experience.
Thank you again for your tolerance and understanding. We hope to regain your trust. Wish you all the best. ❤️
I ordered the Curtain Bangs Glueless Layered Cut Wavy Brown Ombre Wig, advertised with 180% density, curtain bangs, and a brown ombre color. What arrived was a completely different product. Flat brown with no ombre, virtually no bangs (just a few sparse strands), and density so low the lace cap is visible through the hair when worn.
When I contacted Geeta with photos, they told me the product was "manufactured exactly to my order specifications" and that the model in their photos had simply "professionally styled" the wig. They offered me $15 compensation.
Their own listing advertises a 30-Day Fast Return policy, yet they refused a full refund.
I have photos of both the advertised product and what I received. The difference is not subtle, it is not the same wig. Do not be misled by their professional photography. What you see in their listings is not what you will receive.
Geeta Hair 回复2026-04-14
Dear customer,
We sincerely apologize that your shopping experience was not satisfactory. We truly hope to resolve your issue properly.
We would like to clarify that, in accordance with our after-sales policy, custom-dyed and personalized items are made-to-order products and cannot be refunded once produced. This policy was clearly stated before your purchase.
In addition, see-through bangs are naturally thinner by design, which is intended to create a natural, light and airy look — this is not a quality issue.
Although we are unable to offer a full refund for custom-made items as requested, we would like to provide a partial compensation to make up for your experience. We will continue to assist with your after-sales request actively.
We are always willing to cooperate and sincerely hope to settle this matter properly. Please contact us via our customer service email [email protected] with your order information, and we will handle the follow-up fairly and appropriately.
GEETA Customer Service Team
This hair is very beautiful and very pretty. I bought 4 more wigs today from them. I can’t wait until they come.
Geeta Hair 回复2026-04-14
Dear customer,
Thank you so much for your love and support! We’re so happy to hear that you love the hair.
We can’t wait for you to receive them and enjoy them. Thank you again for choosing us, and we hope you love every single one! Wish you a pleasant life!
GEETA Customer Service Team
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