Reviewers had a great experience with this company. Customers frequently praise the hair products for being incredibly soft, true to length, and maintaining top-tier quality over extended periods. Many people also appreciate the secure fit of the wigs, easy daily installation, and the helpful customer service experienced during their shopping journey.
However, some customers also noted that they occasionally received incorrect items or experienced noticeable problems with the lace quality and overall hair density. Some reviewers were not happy with the strict return policies, mentioning that securing a full refund or resolving dispute issues was extremely difficult.
Absolutely horrible experience. I will never order from this vendor again.
I placed my order on June 15 because the wig was advertised as ready to ship with delivery in 7 business days. I paid over $250 for what was advertised as a 200% density wig. I made it very clear to Elsa Han multiple times that I needed the wig before my trip. Instead of receiving the wig within the advertised timeframe, I didn’t even receive a tracking number until five business days after placing my order, and the wig didn’t arrive until July 1 well after I needed it.
Because of the delay, I had to spend more money purchasing a wig from another company for my trip. I repeatedly told Elsa Han that I no longer wanted the wig and asked for instructions on how to return it for a refund. Instead of helping me resolve the issue, she repeatedly insisted that I “try the wig” while refusing to provide a return address so I could send it back for a refund.
When the wig finally arrived, it was another disappointment. The density is nowhere close to the advertised 200% density, and the quality does not justify the price. I waited over two weeks for a wig that wasn’t even as described.
At this point, I have disputed the charge with my bank because I paid for a product that was delivered late and was not as advertised.
This company falsely advertises “ready to ship” items, fails to meet its own shipping estimates, and provides terrible customer service when there is a problem. Based on my experience, I would strongly recommend shopping elsewhere if you need your order by a specific date. I regret spending my money with this company and will never purchase from this vendor again
Geeta Hair 回复2026-07-03
Dear,
We sincerely apologize for any inconvenience or disappointment you may have experienced with this shopping order, and we truly value your feedback.
Your order is a high-density custom product, which requires individual production based on the order details. We are committed to creating high-quality products for our customers, so a certain production period is necessary during the manufacturing process. We kindly ask for your understanding.
Due to factors such as customs clearance and logistics fluctuations, the actual delivery time may vary. After shipment, we have also been actively tracking the logistics status; however, we regret that it did not meet your expected timeframe, and we sincerely apologize for this.
We greatly value every customer’s experience and feelings. We always adhere to providing products that meet quality standards. Please note that during international shipping, in order to protect the curl pattern, wigs are usually packed with tighter curls at the factory, which may affect the initial appearance. We recommend gently combing with your fingers or a wide-tooth comb before wearing to restore a more natural and voluminous look.
At the same time, we will arrange a dedicated customer service agent to contact you as soon as possible to further assist with your after-sales request.
We are always committed to providing better products and services. Once again, we sincerely apologize for not meeting your expectations this time. Thank you for your understanding and patience, and we look forward to serving you better in the future.
Sincerely,
GEETA Customer Service Team
Im soo in love about this unit i love her so much the hair is soft and its more full than I expected I Will love to work with you ❤️❤️
Geeta Hair 回复2026-07-01
Dear,
Thank you so much for your recognition and review! We’re absolutely delighted to have won your favor and cherish this acknowledgment deeply. It’s our great honor to bring you a pleasant shopping experience. For any future needs or questions, we will be here to answer and serve you wholeheartedly at the first time, always by your side.
Thank you again for choosing Geeta Hair, and we look forward to meeting you next time 💛
This is my 2nd Purchase of the same wig I purchased that I really liked. I'm planning to purchase it again. Geeta Hair Wigs are absolutely Beautiful, soft, great quality, easy to maintain & apply, true color.
Geeta Hair Order's are shipped & professionally handled to get your wig & products to you within the time frame they show 7-10 days. Delivery time is important to me Geeta Hair has never failed to meet their delivery time.
Geeta Hair staff is so professional & will answer any questions you have.
Thank you Geeta Hair for your care & kindness. Thank you Elsa for all your help!
JHartlieb ❤️
Geeta Hair 回复2026-06-30
Dear
Thank you so much for choosing our products again and for such a sincere and warm review! This is a great encouragement and recognition for us✨
We also truly appreciate your affirmation of our shipping time and service team.
No matter what needs or questions you may have in the future, we will always be here to provide you with prompt answers and full support. We will continue to stay professional and attentive to every order you place with us, and never let down your trust💖
We look forward to serving you again in the future. Wishing you confidence, beauty, and a wonderful experience every day!
One of my many purchases from Geeta hair! Always great customer service, great products. The hair quality is always top notch and exactly what I paid for. I will continue to buy hair from only them. Thank you Geeta for setting the standard.
Geeta Hair 回复2026-06-29
Dear,
Thank you so much for your recognition and review! We’re absolutely delighted to have won your favor and cherish this acknowledgment deeply. It’s our great honor to bring you a pleasant shopping experience. For any future needs or questions, we will be here to answer and serve you wholeheartedly at the first time, always by your side.
Thank you again for choosing Geeta Hair, and we look forward to meeting you next time 💛
I tried to reach out for return label you all ignored my emails talked over me basically trying to resell wig n covering up for mistakes made I am so unsatisfied!!!!
Geeta Hair 回复2026-06-29
Dear,
Thank you for your feedback🥰 We sincerely apologize that this shopping experience did not fully meet your expectations.
From raw material preparation, handmade production to packaging and shipping, each custom wig is strictly manufactured according to the selected style, density, and lace specifications in your order. Every item also goes through multiple quality checks before dispatch to ensure it meets the required standards. We are always committed to using high-quality human hair and strictly controlling every production step.
We are truly sorry that the final result did not perfectly meet your expectations, and we fully understand your concerns and feelings.
If you have any further questions or would like us to double-check anything for you, we are more than willing to stay in communication and work together to find a suitable solution.
Thank you for your support and understanding. We look forward to your reply.
Sincerely,
GEETA Customer Service Team
I’ve shopped with Geeta hair several times now and it’s always money well spent. The customer service is great. Even if I had an order delayed there was someone to tell me an keep me updated. The hair is always great quality and exactly what I paid for. No shortcuts are taken with the product. I’d definitely recommend them.
Geeta Hair 回复2026-06-29
Dear,
Thank you so much for your recognition and review! We’re absolutely delighted to have won your favor and cherish this acknowledgment deeply. It’s our great honor to bring you a pleasant shopping experience. For any future needs or questions, we will be here to answer and serve you wholeheartedly at the first time, always by your side.
Thank you again for choosing Geeta Hair, and we look forward to meeting you next time 💛
The first wig i’ve ordered from geeta hair and im more than happy!! this is for sure the best hair i’ve ever bought it has great quality, amazing texture, 100% human hair and the pricing is great!! would recommend and would definitely order again!!
Geeta Hair 回复2026-06-16
Dear,
Thank you so much for your recognition and review! We’re absolutely delighted to have won your favor and cherish this acknowledgment deeply. It’s our great honor to bring you a pleasant shopping experience. For any future needs or questions, we will be here to answer and serve you wholeheartedly at the first time, always by your side.
Thank you again for choosing Geeta Hair, and we look forward to meeting you next time 💛
Buyer Beware - Product Received Did Not Match Advertisement
My order number and concerns were previously provided directly to Geeta Hair multiple times through extensive email correspondence regarding this matter. Throughout the process, I repeatedly requested a return/refund within the stated return window and received multiple changing responses regarding return eligibility and resolution options.
As stated previously, the product photos advertised for the “kinky straight” wig did not accurately reflect the texture and appearance of the wig I received, which was a significant concern raised from the beginning of this dispute.
The matter is currently being handled through my financial institution and BBB complaint process.
Geeta Hair 回复2026-06-16
Dear,
Thank you for your feedback. We have carefully reviewed your message.
After checking in our system, we can confirm that the refund for this order was processed in April and has already been returned to your original payment account. Due to processing differences among banks or payment providers, the actual posting time may vary slightly.
We would also like to clarify that the product in this order met our shipping standards. After receiving your feedback, our customer service team has been actively communicating with you and continuously following up on the after-sales process in order to provide assistance and help resolve the issue properly.
We kindly suggest that you check your original payment account for the refund record again. If you still have any questions, please feel free to contact us through our official channels, and we will be happy to further assist you.
Thank you for your understanding.
Best regards,
GEETA Customer Service Team
Dear,
Thank you so much for your recognition and review! We’re absolutely delighted to have won your favor and cherish this acknowledgment deeply. It’s our great honor to bring you a pleasant shopping experience. For any future needs or questions, we will be here to answer and serve you wholeheartedly at the first time, always by your side.
Thank you again for choosing Geeta Hair, and we look forward to meeting you next time 💛
The order was ok, quality was fair
my mum liked it so yea
Geeta Hair 回复2026-06-05
Dear,
Thank you so much for your recognition and review! We’re absolutely delighted to have won your favor and cherish this acknowledgment deeply. It’s our great honor to bring you a pleasant shopping experience. For any future needs or questions, we will be here to answer and serve you wholeheartedly at the first time, always by your side.
Thank you again for choosing Geeta Hair, and we look forward to meeting you next time 💛
I lover the hair, so soft looks exactly as advertised please get yours and customer service was fast and helpful.
Geeta Hair 回复2026-06-05
Dear,
Thank you so much for your recognition and review! We’re absolutely delighted to have won your favor and cherish this acknowledgment deeply. It’s our great honor to bring you a pleasant shopping experience. For any future needs or questions, we will be here to answer and serve you wholeheartedly at the first time, always by your side.
Thank you again for choosing Geeta Hair, and we look forward to meeting you next time 💛
Love the hair. Got so many compliments. Will definitely be back.
Geeta Hair 回复2026-06-05
Dear,
Thank you so much for your recognition and review! We’re absolutely delighted to have won your favor and cherish this acknowledgment deeply. It’s our great honor to bring you a pleasant shopping experience. For any future needs or questions, we will be here to answer and serve you wholeheartedly at the first time, always by your side.
Thank you again for choosing Geeta Hair, and we look forward to meeting you next time 💛
This is my 2nd time buying from Geeta hair. The first wig was a 300% density curly wig. Within 2 weeks it the frontal on the wig began to bald. I had only used a spray bottle this point to define the curls. Almost 2 weeks into the install I took the wig off to condition it as it had began to be extremely dry and frizzy. It began to shed even worse after that. By a month of wear, I had to buy additional bundles to add to the wig to replace all that had shed out. I decided I wanted to just try a different texture from them and see if that was more the issue. I ordered a body wave wig to observe if it shed less since it shouldn't tangle as much as curly hair. I ordered a 300% density 99j wig. Firstly I ordered the wig on may 8th in preparation for my birthday May 20th. After almost a week I hadn't gotten ANY updates on shipping so I emailed them. 2 days later I got a response saying that bc it was a custom color, shipping time would be longer and they would reach out with any further updates. Another week went by without another update so I reached out to customer service again. On the 18th they shipped the wig and then responded to my 2nd email to tell me it shipped. 4 days later I recieved my wig. 2 days after my birthday. I immediately noticed that the wig didn't look thick at the middle or ends. I put it on my head and noticed you could see huge gaps thru the ends and it just looked super stringy and boneless. I had rescheduled my bday dinner to Friday so I had to install the wig since I had no backup at that point. It looked ...bad. I emailed the company photos of how thin it was upon initial install...put it in a braid to show them how ALL of the hair in a braid was skinny and you could see holes in the braid. They took 2 days to respond to tell me "its the right wig..just smooth it out and style it. Its 300% and we stand by that". If anyone needs pictures to confirm my experience I'm happy to send them to you and I will be leaving reviews elsewhere to warn people not to spend their money on falsely advertised products. I paid 387 for this wig and 430 for the curly one. To spend this much money and not have customer service care whatsoever to resolve the nonsense....people work too hard to have their money played with. Especially when I gave the company an opportunity to redeem themselves after the first wig was poorly constructed. I will be reporting this transaction to my financial institution as well.
Geeta Hair 回复2026-06-05
Dear, we sincerely apologize for the unsatisfactory shopping experience that has upset you.
From raw material production and hand stitching to packaging and dispatch, this custom wig is crafted strictly in line with your ordered specifications including style, hair density and lace size. Every product passes in-house workshop inspection and secondary warehouse examination before shipment, fully conforming to agreed order standards. No unauthorized modification of the wig shape or cutback of hair density has occurred. We consistently use authentic human hair and enforce strict production quality control. We regret the finished item fails your expectation and fully understand your frustration.
As specified in our pre-posted aftersales terms, custom wigs count as personal hygiene goods. Once worn, hygiene depreciation occurs, so returns or exchanges are unavailable for worn items per official store rules. If you still have concerns about the product, we are ready to communicate earnestly, negotiate a proper compensation plan and resolve this issue amicably.
Thank you for your assistance!
Best regards,
GEETA Customer Service Team
Had to do an exchange because I accidentally ordered the wrong size. Elsa was really helpful through the process though I do wish the customer service team responded to emails a bit faster.
Geeta Hair 回复2026-06-05
Dear, thank you for your honest and objective review. We apologize for the delayed email responses that fell short of your expectations, and we have noted this shortcoming. We will optimize our email handling process to speed up checking and replying to messages.
We appreciate your valuable feedback, which pushes us to keep upgrading our service. We hope to bring you a smoother and more pleasant shopping experience next time! 💛
Their customer service is top notch. I’m yet to receive my hair but I’m excited. I hope to work with them again.
Geeta Hair 回复2026-06-05
Dear, thank you so much for your kind review and recognition! We’re delighted our service has earned your approval. It’s our great pleasure to receive your nice feedback.
We hope you receive your wig smoothly and love wearing it. We cherish this cooperation with you and look forward to your next purchase. We will keep improving our products and service going forward! 💛
was so stressed about this size but the staff were incredibly patient with all my questions/ the drawstring cap on this wig fits perfectly.
Geeta Hair 回复2026-06-04
Dear,
Thank you so much for your recognition and review! We’re absolutely delighted to have won your favor and cherish this acknowledgment deeply. It’s our great honor to bring you a pleasant shopping experience. For any future needs or questions, we will be here to answer and serve you wholeheartedly at the first time, always by your side.
Thank you again for choosing Geeta Hair, and we look forward to meeting you next time 💛
I have been in communication with Elsa Han, which I must say has been a delightful experience. In our communication I have gotten prompt responses and also received all the clarity I needed when it came to my order.
If you need to speak to someone who is professional and is customer service centred, request for Elsa
Geeta Hair 回复2026-06-04
Dear,
Thank you so much for your recognition and review! We’re absolutely delighted to have won your favor and cherish this acknowledgment deeply. It’s our great honor to bring you a pleasant shopping experience. For any future needs or questions, we will be here to answer and serve you wholeheartedly at the first time, always by your side.
Thank you again for choosing Geeta Hair, and we look forward to meeting you next time 💛
I can say a big thank u to Elsa for taking the time out to assist me with my order Elsa reply on time customer service 10/10 loveeeeeee hair full and lovely as expected thank u guys
Geeta Hair 回复2026-06-04
Dear,
Thank you so much for your recognition and review! We’re absolutely delighted to have won your favor and cherish this acknowledgment deeply. It’s our great honor to bring you a pleasant shopping experience. For any future needs or questions, we will be here to answer and serve you wholeheartedly at the first time, always by your side.
Thank you again for choosing Geeta Hair, and we look forward to meeting you next time 💛
As a first time buyer I was paranoid about how the hair unit will look so I didn’t order the density and length I really wanted but what I ordered exceeded my expectations and I will order Moree now.
Geeta Hair 回复2026-06-04
Dear,
Thank you so much for your recognition and review! We’re absolutely delighted to have won your favor and cherish this acknowledgment deeply. It’s our great honor to bring you a pleasant shopping experience. For any future needs or questions, we will be here to answer and serve you wholeheartedly at the first time, always by your side.
Thank you again for choosing Geeta Hair, and we look forward to meeting you next time 💛
Dear,
Thank you so much for your recognition and review! We’re absolutely delighted to have won your favor and cherish this acknowledgment deeply. It’s our great honor to bring you a pleasant shopping experience. For any future needs or questions, we will be here to answer and serve you wholeheartedly at the first time, always by your side.
Thank you again for choosing Geeta Hair, and we look forward to meeting you next time 💛
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