A trustworthy car service
I’ve been using Grab when I visit Manila and Singapore. Super reliable, efficient, drivers drive safely and are respectful and friendly. They also remind you to check that you have not forgotten anything in the car.
Grab靠谱吗？
Grab（grab.com）在 OK.one 的综合评分为 1.8 分（满分 5 分），基于本站收录的 310 条用户评价，属于商业服务分类，口碑较差。65% 的评价为 1 星，差评比例偏高；商家尚未回复差评；评价主要围绕客户服务、应用。数据最后更新于 2026-10-24。
评价综述
AI 生成Most reviewers were let down by their experience overall. Customers frequently complained that customer support was completely unhelpful, making it extremely difficult to reach a real person when urgent problems arose. Reviewers also reported frustrating delivery delays, unreliable ride bookings, and unexpected extra fees and charges added by drivers during trips. Though some reviewers were not happy with major issues, a few other people felt that the application worked well for ordering food and booking rides during their travels. Consumers and passengers noted that certain drivers offered reliable transport, transparent pricing, and pleasant assistance throughout their journeys.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。用户怎么说
Vietnam - solo female traveller
I used Grab whilst out in Vietnam. I was very sceptical using it as a female solo traveller, but I was amazed by the reliability and how secure it was. The below are reasons why I have rated it 5 stars: 1) you can set up a safety recording (once driver picks you up, the audio is set up on the app during the duration of the pickup). 2) you have many options of Grab rides, I always had a ride. 3) quick, cheap and easy 4) the driver is very informative and will message you if they are far away. 5) super easy to set up, better to set up when in the country that uses it. Thank you Grab for helping me get around in Vietnam!
Still charge even when cancelled .
Used grab a few times in Thailand.. some good experiences but sadly more bad… drivers will cancel all the time and then turn up after you’ve cancelled them still charge you the full amount.. I will not use them again .. book with cab firms and travel agents it’s much safer
Drivers don't take responsibility
Drivers don't take responsibility, they don't care about clients and can do whatever they want.
While Grab is widely used in Southeast…
While Grab is widely used in Southeast Asia for its ride-hailing, food delivery, and digital payment services, its app experience can sometimes be frustrating. Issues like fluctuating prices, inconsistent service quality, and occasional app glitches can detract from its convenience. Despite offering multiple services in one platform, the app's performance isn't always as smooth as expected. Grab does provide promotions and discounts, but some users feel the value doesn’t always justify the service disruptions. While it remains popular, there’s room for improvement in both reliability and user experience.
My phone was charging when the delivery…
My phone was charging when the delivery guy arrived. They didn't call my phone directly. It's 2hrs now but haven't receive any update on charges made. It said it was delivered and I was charge when I didn't receive anything. Why give phone number if they won't use it???? Horrible day
Avoid
I spend a couple of months per year in Singapore and foolishly I've stuck with Grab for food deliveries despite it being absolutely awful. I don't think I've ever had a delivery on time, the support is terrible and the app interface is garbage. Additionally their non-phone website doesn't seem to work if I use a VPN. I think I'll try deliveroo in future (I'd use foodpanda but their setup is too stupid to handle my foreign address and/or phone number)
Its sad to read all this bad reviews.As…
Its sad to read all this bad reviews.As Grab saved me .I went to Bali and lost my all credit card .and if not Grab I would stayed at airport through the night.When I got to my hotel was late and I was so happy I could ordered food from this app.and all my stay was supper easy thanks to this app🙏🏻 then Thailand,again thanks to this company all was smooth 🧡🤍🩵💚
Grab is the best
Grab is the best. Good quality and low Delivery fees. I will never use food panda. I love grab
Missed flight because app would not…
Missed flight because app would not send driver to my location but a random site that turned out to be blocks away. Tried to text driver correct address but he did not respond. Also missed first try just before 0600 as they would not take cash and the good credit card I had entered would not work. Entered another card and finally got driver by moving to where they thought I was.
Grab is OK but WATCH OUT !
Grab is OK but WATCH OUT !! If you order Grab in Thailand DO NOT order when its raining .... ( even a little bit ) I know rain in Thailand is common just like sand in the dessert But if you start a order just after its been raining even for a little bit your order can take from 20 minutes normal time to about 1.5 hours total !! .... Yes its absolutley idiotic but for some reason ALL Grab drivers stop working when even the tiniest bit of water falls from the sky ... I completley get it that when its been raining heavily for a hour you dont order food . BUT when its raining not even a trinkle and your order takes over a hour for you to arrive .... Thats a bit to much isnt it ?
I've been happily using grab for over 1…
I've been happily using grab for over 1 year now that is until this week. I started trying to add funds to grab from my gcash account and they were being approved but immediately returned. When you go over 100k php in spending, grab locks your account from further use until you supply them with "Verified ID" and "Verified Home Address". I've been submitting the documents for 3 days now and all have been deemed to be unreadable. I'm currently traveling the Philippines having to go back to taxis or now Maxim. Grab has no customer service phone number or direct contact with an online agent-email only. I have never received a email or message from grab telling me this would occur.
Grab keepe Grabbing our $$$$$
Grab started out well to provide cheaper and faster access to people. Now it's ripping us off. A 20 mins ride RM40 and if it rains RM70.
You can't order foods you want
You can't order foods you want. Limited menu and no add-ons. Horrible
I've used Grab for quite a while now
I've used Grab for quite a while now, and while it’s convenient, there are some areas where it could improve. The app itself is user-friendly and offers a wide range of services, from food delivery to transportation, which I find helpful. However, I’ve encountered a few issues that impact the overall experience. Sometimes, the estimated arrival times for rides or deliveries can be inaccurate, leading to delays. Additionally, surge pricing during peak hours can be quite steep, which makes it less affordable compared to other options. Customer support is decent, but it could be quicker in resolving problems, especially when it comes to refund-related issues. I hope they can focus on improving these areas, as the potential is there for a much better experience.
Good service
Good service, affordable price
Avoid booking taxi via Grab
Grab somehow gives chance to dishonest taxi drivers. If you need to book a taxi with a young child, fixed fee is not available and it can only go by metres. Then if you don’t ask for a paper receipt, dishonest drivers will charge you more than what the meter shows. Grab cannot verify it.
From hero to zero
I am still a loyal customer with Grab. I am just disappointed the service is getting worst and worst, especially the customer service. At first u can just live chat anytime to get your enquiries resolve, but now they close the live chat section and their response are slow like turtle. Imagine your driver mark food as delivered but you did not receive and you have to write an email lmfao. Merchant refunded money to me and Grab system has problem and didnt refund me the money and i had to go back and forth with Grab for months just to get back my money that was mine. And there wasnt any compensation provided for this shiet show that Grab cause. Overall just disappointed that the level of service has gone down.
Very kindness of an appreciative driver!
Then he brought me to my destination, he was very kind to still care for me, telling me to be strong. I was very touched by his excellent caring service. Then I realized my watch was not on my wrist. Then he came to look for me, and managed to trace me at SGH Observation Ward. He returned me my watch! I was so shocked to see him, making great efforts to trace me. Beside returning my watch, he took a quick glimpse of brother too. So hard to find one such driver in Singapore. How can I reward him? Please help me trace him as I want to give him a small token as a mini gift of appreciation. Truly appreciate his kindness n gestures. Please convey this deep appreciation to him! Thank you GRAB! Thank you kind soul driver! 👍
50/50 WATCH OUT !
Sometimes Grab food is verry fast! BUT ! sometimes ordering threw grab is EXTREMLEY SLOW !! And youre NOT allowed to cancel the order once it has been on "Weve GOT youre order!" ... For like 1 hour !!! ABSOLUTLEY DISGUSTING AND TERRIBLE ! One time it took almost 2 hours for my MCDonalds food to arrive .... YES 2 HOURS ! I went to bed only to wake up with spam calls from the Grab driver who FINALLY ! showed up at my door ,,,, Its just ridicilious because youre putting the customer and the grab driver .in a terrible stuation and i as a customer am NOT allowed to cancel my order .... JUST DISGUSTING !
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