Grab Vietnam is excellent
Grab Vietnam is excellent! I used them a lot in hanoi, hue, hoi an, da nang and saigon. Always quickly there, pleasant drivers and dirt cheap!
Grab靠谱吗？
Grab（grab.com）在 OK.one 的综合评分为 1.8 分（满分 5 分），基于本站收录的 310 条用户评价，属于商业服务分类，口碑较差。65% 的评价为 1 星，差评比例偏高；商家尚未回复差评；评价主要围绕客户服务、应用。数据最后更新于 2026-10-24。
评价综述
AI 生成Most reviewers were let down by their experience overall. Customers frequently complained that customer support was completely unhelpful, making it extremely difficult to reach a real person when urgent problems arose. Reviewers also reported frustrating delivery delays, unreliable ride bookings, and unexpected extra fees and charges added by drivers during trips. Though some reviewers were not happy with major issues, a few other people felt that the application worked well for ordering food and booking rides during their travels. Consumers and passengers noted that certain drivers offered reliable transport, transparent pricing, and pleasant assistance throughout their journeys.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。用户怎么说
Great support from Graffy, Grab Help Centre
I accidentally placed an order on 22 April without knowing and I contacted Grab for assistance. Graffy who attended to me was most professional and helpful. I told her my situation and because the rider had contacted me. I told her I was prepared to pay the rider's fee since it was my mistake but Graffy told me the company would take care of that. If everyone is this helpful, the world would be a much better place. Great Job Graffy!
Need to Open a Ticket
My recent expereince with Grab made me write this review: So 1 month ago a driver in Bkk charged 70baht highway fee without my consent. That was deducted by grab automatically after the ride. I opened a ticket and Grab refunded that money to my creditcard. This week I used a voucher on GrabMart and the Tops market did not included 2 items worth half of the purchase. The Voucher, as usual, expired after 1 time usage so that money was gone. I had to open several tickets with Grab Support but was eventually refunded that money as a voucher.
FIRST TIME USER…
I recently used Grab for the first time in Vietnam, it is a great system and always worked well. Better than using a taxi because the app tells the driver where you want to go. Excellent transport system.
Booked a car from bankok to jomtien…
Booked a car from bankok to jomtien near pataya ..was told a price so i confirmed ..taxi on time on day booked with him telling me where and when he be there 5☆ . Got to destination great . Then the invoice that came through jumped 200baht for tolls ..this is after i gave the driver 200baht tip . Cheaper to negotiate with driver on street or at airport .i ended up paying £43.00 .booking .com was 26.. grab now deleted from phone
This was my first time using Grab
This was my first time using Grab. I used it in Phuket Thailand and had a very good experience. The app was easy to use. They keep you informed by chat. Our driver came in 2 mins. He was very friendly and professional. There were no hidden charges. We paid what it said on the app. We were very happy to leave him a tip.
Worked well everywhere except Vietnam
Beware of charges that occur when they shouldn't. When cancelling 2 rides which said "drivers not available" and therefore cancelling the rides, the charges appeared anyway on my cc. Good luck with customer service as they are not helpful. Grab worked well in Kuala Lumpur, Singapore and Thailand. Vietnam was a thumbs down.
Good Promos, But Many Kind of Fees
Grab Food has been my go-to for ordering meals, as I've never tried their bike service. One thing I appreciate about Grab is their frequent discounts and deals, which help save some cash. However, I've noticed there are quite a few fees involved, which can sometimes make the discounts feel less exciting. Still, when compared to other similar services in my area, Grab tends to offer better deals overall, making it my preferred choice for food delivery despite the occasional fees.
Grab Kuala Lumpur… so unreliable
Grab Malaysia.Disregard the experience date of this coplaint as it os regular and ongoing. Too often after you have waited 10-15 minutes the driver just cacels without reason. Too often the driver accepts whilst on another drop with some way to go leaving you waiting for an extre 15-20 minutes. Shame because the booking is easy and price good when it works.., but so unreliable and such a potential time waster.
I using grab from many years.
I using grab from many years. I am from Thailand Today I want to write about grab drivers from Thailand about they don’t keep change for customers. My ride cost is 80 THB and I gave grab driver 100 Note but Grab Driver said he don’t have 20 THB change..this happened to me many times How possible they don’t have change 20 THB If I pay 1000 Note and grab driver don’t have change I can understand All grab driver from Thailand should prepared change before they pick up customer So I would like to complain to Grab please take care about this to Grab drivers from Thailand
Grab a hold of your business
This company is OK in some places like Bangkok. It costs more than other companies but it's somewhat reliable. However in Phuket the drivers are allowed to to do whatever they want and it charges you to cancel. So, can't really endorse that. Grab you suck.
Excellent
Excellent, trouble free service. If u r in Thailand download this app GRAB and use it. Dont know why people give such bad reviews, what they want everything for free? Been using it for nearly a week, no issue, rather simple, no haggling. Don’t like the fare then don’t book it. I would highly recommend.
Wouldn’t recommend
First time ordered food was fine good communication with driver after that we ordered kfc came cold and an hour late. We booked a taxi the day before as needed to be at ferry for 10am gets a message saying he’s running late please wait he should of picked us up at 9:15 came to 9:30 sends a photo stuck in traffic checked his location still 15min away had to cancel and get a taxi then he wanted compensation as I cancelled, if he’d of set of earlier so he wasn’t late then we would of used him also if am late to the location I set they wanted to charge me for him waiting but they think it’s ok to keep me waiting for a late picked, Tried ordering McDonald for kid they couldn’t get a driver so cancelled my order twice wouldn’t recommend to be honest
Inaccurate Pick-up Locations Results in Cancellation Fees
Been using Grab for 3 weeks whilst visiting Asia. Malaysia service was very good, however Singapore is terrible. Pick-up locations are often vague, inaccurate and misleading, resulting in drivers cancelling because they cannot find you and then charging either a wait fee or cancellation fee. Additionally, the estimated times for car arrival are always way under. Typically, the arrival time for pick-up is twice as long. Now opting for taxis.
bike ride in Chiang Mai…
We went to a bike ride in Chiang Mai and to go back we ordered a taxi by Grab. In the App there is no possibility to choose a pickup truck in order to store two bikes. Therefore we choose the SUV, sent also a picture from the bikes to the driver ((which was not received), the car came and had no space for the bikes? It would be so easy for Grab to add the pickup truck in the App additionally - why don’t they do this?
We ordered a cake then I messaged the…
We ordered a cake then I messaged the rider if he can ask for some bday candles on our behalf coz I don't know if the shop will provide it since I can't msg the shop & I just promised the rider I would pay for the extra. The food arrived then I asked the rider if he payed extra for the candles & he said it's just a small amount & said I don't need to pay him for the trouble. We appreciated this simple & kind gesture so I gave him a big tip.
It's disheartening to come across…
It's disheartening to come across numerous 1-star reviews, as my experience as a long-time Grab user has been largely positive. I've been using their services for several years now, particularly with a connected business account, and have been quite satisfied with the overall experience. One of the significant advantages of Grab, in my opinion, is its availability in both Malaysia and Indonesia, which is a notable benefit compared to Gojek. However, I must acknowledge one minor disappointment. Grab doesn't utilize Google Maps, and as a result, there are occasional inaccuracies in the location data. This can be frustrating at times, but overall, it hasn't significantly diminished my overall satisfaction with the platform.
Lost phone in Pattaya
Whilst in Pattaya, Thailand I left my brand new samsung galaxy phone in the back of the taxi on a night out. The phone had my grab account on it and was on silent so I had no direct way to connect with the driver. I called the grab support center in Thailand the following day and the english speaking operator told me that the driver had already contacted them having found the phone. The support centre then arranged with the driver who returned the phone to me a few hrs later. I cannot thank the driver (Mr Khwan Pumchareon) enough for his honesty and the grab support team for the diligent action.
Being unable to book a taxi in advance…
Being unable to book a taxi in advance means you're gambling. Like missing the flight if there's no driver available in some early hour. The other issue is app itself. As a first time user I accidentaly booked a taxy twice for there is no final decisive step like Proceed or Continue etc. Canceled at the last second. But I must say that when I did manage to get a taxi the expirience was really nice. Payed the exact amount as scheduled.
Overall okay lah
Overall okay lah. But…. That short waiting period is dumb… like … if I live at the high floor it’s very hard to get downstairs
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