Hello when yall order your wig did they…
Hello when yall order your wig did they ask to send a picture of your id or bank card im going to dispute with my bank
关于 Hermosahair
数据更新- 网站
- hermosahair.com
- 分类
- 购物与时尚
- 所在地
- 中国
- 状态
- 待认证
- 近 12 个月
- 286 条评价
- 差评回复率
- 51%（68/133 条）
是 Hermosahair 的所有者？ 免费认领此主页，验证后即可回复客户评价。
商家自述
Hermosa Hair is an famous human hair brand from China that own factory support, Founded in Xuchang City,Henan Province.we offer factory price with great quality hair, can meet the diverse needs of customers, offer customized service. We focus on offer various human hair products: All textures of Hair Weaving, Closures, Frontals, and Wigs. Our products ship to USA, European, Africa and many other Areas, and our factory is keep updating to provide better and better products to make our brand more and more reliable.
以上内容由商家自行提供，未经平台核实。Hermosahair靠谱吗？
Hermosahair（hermosahair.com）在 OK.one 的综合评分为 3.5 分（满分 5 分），基于本站收录的 384 条用户评价，属于购物与时尚分类，口碑一般。评价两极分化：63% 给出 4 星及以上，同时 27% 打了 1 星；商家回复了 51% 的差评；评价主要围绕产品、质量、客户服务。数据最后更新于 2026-10-24。
评价综述
AI 生成Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wonderful product quality, noting that the wigs look stunning, feel exceptionally soft, and maintain a very natural appearance when worn daily. Consumers also deeply appreciate the remarkably prompt delivery service alongside the attentive communication provided by the seller throughout the entire purchasing process. However, some people mentioned that the hair can occasionally suffer from severe tangling after washing, making it feel like a synthetic or sponge-like material. Additionally, a few reviewers experienced issues with delayed orders or found that customer support failed to adequately resolve their specific problems.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。用户怎么说
I purchased a wig from this company
I purchased a wig from this company. On the website it pictured baby hair. I even contacted them to make sure because the pictures were mixed she assured me it would. When it came it did not. I asked for an exchange they said yes after I returned it. Paid $15.43 for shipping. Then waited for weeks no reply or wig. So I asked for a refund and they said after I returned the free items. Another $15.43. So I’m out of $30.86 and nothing for it. I will never ever purchase from this wig company ever again. Ive purchase from other companies without any issues. I know they might not post this review. I will post it on Google and to social media.
I ordered a wig from Hermosa hair-SCAM
I ordered a wig from Hermosa hair on Feb 18 and they send me an email on Feb 21st asking me to send a pic of myself holding my ID along with a copy of the card I used. I order from lots of companies such as Luvme hair, Ashimary, Klayki hair and my favorite Ula hair - these are all legitimate companies and I have never EVER had an issue ordering from anyone in my life. With Hermosa hair - they want me to send them pictures so they can lowkey get my identity and 3-digit code from the back of my credit card. PLEASE BEWARE - They are SCAMMING.
The hair was not good at all because…
The hair was not good at all because when I went to get my hair done the stylist said the hair was no good Quality because it was mix I was so vex because I bought it to go to my son birthday party so now I have it and don't know what to do with it because she didn't install it
I ordered a wig and never received it
I ordered a wig and never received it. I emailed them when I received an email saying it was delivered. I let them know that I didn’t receive it and I had an important event. The person that emailed back was extremely dismissive and I confirmed my address with them and it was basically over $100 down the drain
They're bribing customers for 5 star reviews
The shipping and processing was delayed by over a week. I was offered a discount for a 5 star rating after i confirmed delivery but wasnt able to do that because I hadn't had the wig for even 2 days. It wasn't described at all and couldn't hold a curl, shedded a lot and the hairline wasnt good. The front was shorter than the rest of the unit and very dry even after washing and conditioning. I told them I wanted a return which they agreed but they demanded I give them a tracking number and send it back within 5 days. But they wanted me to pay for expedited return. I paid for delivery and insurance for it to get here so I told them unless they provide a prepaid return label it will be mailed through standard USPS mail. They don't allow you to provide updated reviews on their site and take down the bad reviews. This is second time this has happened with them. I don't reccomend at all.
Very Fast Shipping to Maryland
Very Fast Shipping to Maryland, good customer service & the curls and edges on the hair look like the advertisement.
Robbed me for $300+ never using this…
Robbed me for $300+ never using this site again
Do Not Buy From HermosaHair
Honestly if i could give them anything lower I would because they definitely dont deserve a 1. They do not honor their return policy. I emailed them because i spent over 300 dollars on 2 wigs and 1 came damaged and the other is too small so I cant use either one. Mandy responded and accused me of ripping it and when I replied back and let her know it came like that she asked me to take down all the reviews I put up in order to get an exchange. After that she has not replied she just went ghost and I still have not received an exchange or refund. They robbed me for $300 + dollars. I will be posting pictures of all my interactions with Mandy. Long story short DO NOT BUY FROM HERMOSAHAIR, I REPEAT DO NOT BUY FROM HERMOSAHAIR!!!
Wig Review
I ordered the wig described below, and the lace blended in nicely with my deep skin tone. The hair holds curls very well and I've never had a problem with this company. 99J Burgundy Lace Front Wigs Body Wave Colored Human Hair Wigs 13x4 13x6 4x4 5x5 HD Lace Glueless Wigs 22 / 13x6 Lace / 180%
Ripped and damaged wig
Ripped and damaged wig. Tried to exchange but they dont seem interested in making things right. After spending $300 plus for the 4th time with them, it looks like im out of luck. Bad business, I wont ever do business with them again. Also, I tried leaving a review on their personal site and they are either taking it down or they dont allow negative reviews to be posted.
Told me to remove my TRUTHFUL review
This is because they then sent me an email to take my review down, without even trying to make it right! Just a “Yes, we lied but will you take down?” Smh. And I still haven’t received neither my “Overnight/24 hr wig” NOR my “2-Day delivery” wig with the Fast20 code (didn’t mention this one in my last review but purchased on the same day) and it has been 6 days. The Overnight one just shipped today—six days later lol…what a scam. Literally ruined my weekend.
Im highly disappointed
Im highly disappointed. this is my first time ordering and it will be my last. I ordered a braided wig thinking it was a full braided wig from the photos and it wasnt. I asked for a refund or they can just send me out a new wig. They told me i have to send back the wig but never gave me a return label or anything. Then the new wig i asked them to ship me is less then the wig i originally purchased. That would be fine and i wouldnt require a refund if they would just ship me a new wig out but ive been going back and forth now for days trying to get my new wig shipped or a refund. These companies lie about the return policy bc they try to make you keep the wig and offer you not even close to what you paid which they only tried giving me back $25 on a wig that cost me $233. And im STILL waiting on a shipment of a different wig ive been dealing with this for a few days now. Im ready to escalate this bc its bad buisness. Its so many other reputable companies i wouldnt recommend using this one because they are a scam. Mind you i waited almost 3 weeks to receive this ugly wig and now its taking more time to do a return or exchange for a new wig
Scam alert!! ‼️ 🚨
Their “24 hour ship/overnight delivery” and “2-day delivery” is a total scam!! Your items will come the same time as any other shipment from their site. I put all my eggs in their basket for a unique situation, based on their *FALSE* advertisements around fast shipping. Now I will be looking like boo boo the fool at the event in two days, thanks to these scammers. I reached out after I saw no movement on my item after confirmed payment (supposed to ship 24 hrs after confirmed payment). I reached out the second day to ask why it hasn’t moved and they told me it would be to me in the next 5-7 biz days and that just because the advisement says that, doesn’t mean it will ship in 24hrs. So what the fcuk does it mean then?? You know what it means?? It means it’s a lie—a scam to take your money and waste your time. So disappointed
This is not a company I will buy from…
This is not a company I will buy from again the quality was horrible and to exchange or refund they made very difficult sent me something in their language not English for a return label
Hello,
Hello, I am extremely disappointed with Hermosa Hair’s customer service. I placed my order and have not received it since December 22nd. No one has clearly explained what is wrong with my order or whether the issue is related to my location. Communication has been very poor and unhelpful. I requested a refund due to the delay, and to this day, I still have not received it. To make matters worse, the responses I received via email were rude and unprofessional. This experience has been frustrating and unacceptable. I would not recommend ordering from this company unless they improve their communication and customer service.
Delivery was fast
Delivery was fast! Minimum to no shredding, hair very soft and light yet very full!
Did not receive what exactly what was ordered…
I ordered the 250% Density Full Curly HD Lace Front Wigs Pre bleached Glueless Ready To Go Human Hair Wigs 18 inch. The hair arrived in good condition. The hair isn't 18 inches and it lays slightly past my shoulders soaking wet. I paid for 18 inches and received at best 16 inches. The hair is beautiful and thick as the pictures presented.
Hair loos nothing like pictures
Hair wasnt true to length it looked nothing like the picture it took way to long to ship just for it to be nothing What I paid for won’t purchase again
BAD CUSTOMER SERVICE. WOULD NOT ORDER AGAIN
I ordered from Hermosa after seeing their ads on Instagram. The hair looked great in the videos, so I thought I’d finally found the texture I’d been searching for. I ordered two wigs because the pictures made them look pretty much the same, and the plan was just to return one. Before the wigs even arrived, I messaged customer service just to ask how returns work. They said it was fine to return. When the wigs finally came, they didn’t look like the video i saw on instagram. The texture was different. I’ve ordered wigs from other vendors, and at least when something isn’t right, they try to help. Usually they’ll ask what you’re looking for or suggest an alternative, or at the very least act like they care that you’re unhappy. With Hermosa, none of that happened. No apology, no “how can we fix this”, nothing. It felt like once they had my money, that was the end of the conversation. I ended up keeping one wig even though I don’t like it, because I honestly felt like they’d just refuse a second return and make it look like I was being picky. So now I’m stuck with a wig I doubt I’ll ever wear. I have paid for the return myself, and I hope the process for a refund is not a dramatic one. Funny enough, there were a few other wigs on their site I really wanted to try, but after this experience I’m not taking the risk. I’ll just find another vendor. So yeah, maybe you’ll be happy if the wig arrives exactly how you imagined it, but if it doesn’t, just know the customer service isn’t going to make much effort. Maybe I’m just one of the small customers and not worth the hassle to them, but it still would’ve been nice to feel like my order mattered. Personally, I won’t be ordering from them again and won’t recommend them.
UNice Hair
Ashimaryhair
Luvme Hair
OQ Hair
Celie Hair
Tinashe Hair
ISEE HAIR
Nadula Hair