Hermosa Hair is an famous human hair brand from China that own factory support, Founded in Xuchang City,Henan Province.we offer factory price with great quality hair, can meet the diverse needs of customers, offer customized service. We focus on offer various human hair products: All textures of Hair Weaving, Closures, Frontals, and Wigs. Our products ship to USA, European, Africa and many other Areas, and our factory is keep updating to provide better and better products to make our brand more and more reliable.
以上内容由商家自行提供，未经平台核实。Hermosahair（hermosahair.com）在 OK.one 的综合评分为 3.5 分（满分 5 分），基于本站收录的 384 条用户评价，属于购物与时尚分类，口碑一般。评价两极分化：63% 给出 4 星及以上，同时 27% 打了 1 星；商家回复了 51% 的差评；评价主要围绕产品、质量、客户服务。数据最后更新于 2026-10-24。
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wonderful product quality, noting that the wigs look stunning, feel exceptionally soft, and maintain a very natural appearance when worn daily. Consumers also deeply appreciate the remarkably prompt delivery service alongside the attentive communication provided by the seller throughout the entire purchasing process. However, some people mentioned that the hair can occasionally suffer from severe tangling after washing, making it feel like a synthetic or sponge-like material. Additionally, a few reviewers experienced issues with delayed orders or found that customer support failed to adequately resolve their specific problems.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。The 30 inches pre plucked brown hair 220% density is not full and also the front of the hair was not well sew in. The picture this company do post online is not the same as the hair they deliver. This is the 3rd time they will be doing this to me and it is not as if they are cheap.
Y’all this is the best wig that I’ve had in a long time ! It took exactly a week to get here and when I took it out the pack it didn’t have a bad smell , It was pre-plucked pretty good , I love the curls and it was true to length and density. Tbh the only thing that I didn’t like was the fact that it was kind of small but I finessed it to fit like a large cap wig but other than that I love it and I love all the gifts it came with ! I will be shopping again I do see there’s a section with larger cap wigs . I also loved how customer service responded to me
Do not buy! The wig was horrible from the lace to the texture of the hair. I even paid a stylist to fix it and she told me it was trash. They agreed to allow me to return it for something else. I asked for a half wig. They said they didn’t have any available although it was listed on their website. I asked for another wig. They kept stalling. Eventually they said they had it. When I mailed them back my wig at my expense, they claim they didn’t get it. Just don’t do it.
I placed an order on October 20th. And still have not received my package. The tracker says it’s still in Farmingdale New York. This wig was for a cruise that I’m going on, on November 15. Don’t think it will make it to me on time.
I wasn't pleased with the wig I purchased. I reached out to the company to express my issues and they advised I send it back. I had to pay for shipping but after a few days they did issue me a full refund.
Hi honey, I'm really sorry to hear about the problem, This is our customer email address:[email protected]. You can contact us with your order number and the problem details, we will help you asap. Waiting for your message, thanks
My shipment was late and I was contacted by Hermosa. They refunded ten dollars and made sure I got my shipment.
Recently received my wig for my birthday. The unit came in time for my b-day first time buying a blonde wig and I love it on me !!! It was 220% so it’s really full! However it does have shedding but any wig will once you start plucking and styling the lace on the unit was really good. This is my 2nd wig I bought from them and will buy again
I received a 4c Edges Hairline Deep Wave Wig. When I first received the wig I wasn't happy. The wig came alot thinner than what I expected, and it wasn't any deep waves at all. As a first time buyer I would expect better customer service support. I have reached out not only to the email address on the website, I reached out to the chat they have on their website. And I still have not heard from anyone in there customer service office. Which is very disappointing seeing I was willing to return the wig and in return receive another wig at the same cost. The 4c wig cost me $174 in total, I didn't ask for any money back which I could have seeing the wig looks like a wet mop. All I wanted to do is exchange this bad wig for something else at the same cost. Bad Business and Customer Service
At first when I got the Pull Go Drawstring Cap 13x6 HD Full Lace Knotless Boho Curls Braided Wigs Human Hair, I loved it when I installed it in August. It is now the end of September (a little over a month) and several of the braids have pulled away from the lace. It looks awful. I have wasted $160. I've had a braid wig before and have never experienced this. My other lasted for over a year. I will never purchase from Hermosahair again. Just so sad about it.
Two stars for the ridiculous amount of time it's taking for the item to arrive. Unice, RPG and Luvme don't take nearly as long to get their product out. Based on this alone I won't be using Hermosa again or recommending them.
This is my third purchase from Hermosa hair and honestly this is the first time I'm so disappointed!!!! The hair is NOT true to length I ordered a 16in and it's giving 12/14inch very short as well as the tracks in the front pass the frontal like literally there is no hiding it!!! Soon as the wind blows it's shown !! The part that sucks the most I got this hair to go to Chris Brown concert on Saturday and I can't even wear it! I'm so upset this was not worth the 120$ ! Got better hair from Amazon and I absolutely dislike Amazon hair smh
I have not received any service to date. I am still waiting for my product to be delivered.
First Thoughts I have to say, I’m usually a “Luv Me Hair” gal. But lately, their units haven’t been up to par, so I decided to branch out and try Hermosa Hair. At first, I was skeptical, so I contacted customer service via chat. They advertise that they respond immediately—but it actually took a couple of hours. Once I finally connected with someone, the replies were consistent. I made it clear I was a new customer ordering for the first time, and they assured me that wigs usually ship in 2–5 days. There was also a pricing issue—the discounts shown on the website didn’t match. To their credit, they gave me a new discount code. They even emailed me asking for my address to confirm delivery time, which at first gave me some confidence. But here’s where it all went downhill: after I purchased, three days passed without a tracking number. When I asked, I was suddenly told that because of the color I chose, shipping would actually take 5 days. That was NOT what I was told before. Now here we are—my money left my account on August 11, and it is August 26, and I STILL don’t have my hair. To make matters worse, I’ve been on the phone with FedEx for an hour trying to figure this out. How is this my responsibility?? Many companies in China manage to ship hair within a week—so what is Hermosa’s excuse? As of now, my package is considered “missing.” I’ve reached out to Hermosa again, but now that they already have my money, their response time has slowed down drastically. I’m honestly not sure I can handle ordering from a company I don’t know and can’t trust. The customer service started off okay, but between the delays, the shipping confusion, the missing package, and the lack of urgency, I am beyond frustrated. I will update this review as the process continues. To be continued… Update: 8/29/2025 Response to Hermosa Prior to your response, I have already sent several emails regarding this issue. FedEx has informed me that your company submitted a photo of a unit on a mannequin head as “proof” of what was in the package. At this point, I am in direct contact with FedEx, and I will have them reach out to you directly if necessary. However, I want to be very clear: I should not be the one responsible for tracking down this package. That responsibility lies with your company as the merchant. To be continued … Updated Review September 3, It has now been 25 days and counting with no resolution. Hermosa has gone completely silent. At this point, I’ve gotten more communication and respect from FedEx than from the very company I actually gave my money to. Also, regarding Hermosa’s prior claim that they never received any emails from me — to be fair, I went ahead and sent yet another one as a reminder. That too was met with silence. And on the rare occasion they did respond, it was with no apology, no explanation — just the same vague line: “we are checking on it, please wait.” Completely dismissive and non-concerning. This level of neglect is beyond frustrating. It feels unprofessional and flat-out disrespectful. I’m documenting every step of this for my records and for my bank dispute. I will not stop until this matter is resolved in full. I’m honestly shocked that a company believes this kind of behavior toward paying customers is acceptable. Rest assured, I will fight this to the very end. To be continued… Final Update From first purchase date August 11, to expected delivery August 21, to now September 5 After weeks of emails, website chats, and WhatsApp messages, my wig finally arrived. The shipping process, however, was unacceptable. Hermosa’s packaging was insecure and the box was destroyed in transit, leaving only the satin bag. With no label or tracking, the order was only resolved because of my persistence in calling daily and describing the unit so it could be repackaged and resent. The wig itself is beautiful, but it was delivered glued to both the satin bag and inner plastic, forcing me to cut it free. What should have been a smooth experience turned into unnecessary frustration. Despite the quality of the hair, this level of carelessness in handling a product is disappointing. Customer service was equally concerning. While warm at the beginning, communication quickly turned vague and dismissive once problems arose. There were no genuine apologies, no proactive updates, and at one point a token $10 was offered as compensation. In contrast, FedEx International provided more support than Hermosa itself. The product may be worth it, but the lack of accountability and urgency has left me hesitant about ever purchasing again.
Dear Simona, we have checked your problem, we are so sorry about this, would you pls send us the email of your order number which we can't find your order here, we can't even find the email history between us, this is our email address [email protected], pls contact us so we can help you solve the problem asap thanks
when i initially received the wig it was so amazing the hair was soft not tangled, 4c edges looked amazing. I’ve had it for abt 10 days but i haven’t worn it every day or slept with it at all and the hair in the wig itself is holding up great it hasn’t tangled at all except for today, the 4c edges which i would have never expected, tangles and knotted up and when i tried to comb it out they started shedding rlly easily so low my wig has basically no edges and a bald patch right at the front middle. Not to mention my sister had ordered this same wig and hers is all matted but my curls are perfectly fine, although we ordered the same wig, mine is not 360 nor does it have baby hairs at the back i believe i was send a bad one or the wrong wig. My wig also does not have adjustable straps to tighten it , just one band in the back that isn’t even attached to the wig cap yet my sister who ordered the same one has those.
I was wearing a sew-in, so I needed to wait for my hair appt to really try to wig. For my first wig it's get. But, there is bubbling in the back that won't flatten out, but at least you can't tell. Also, the hair doesn't hold a curl, but the wave pattern is very natural looking. The wig arrived quickly and I would buy another one for sure.
Hair is not as full as pictured but it’s still cute
I like the quality of the hair on this wig, but it was the hats that disappointed me a lot because it doesn't hold up well, and the 360° in question doesn't know how 360° wigs know
If I could give a 0, I would. These people are promise wigs and never deliver, then try to keep your refund. This was totally ridiculous, my blood pressure went up because of their lies and I missed the event I would have worn the wig to. The following is what happened. Don’t order from the unless you can wait a month for a wig. This happened recently and once before the tariffs, so that not the reason. The order started on June 6th. Re: A shipment from order H97843 is about to ship What date was the refund submitte? Terri W. Anderson On Jul 25, 2025, at 3:56 AM, Hermosa Hair > wrote: sorry, i can't see the date, but we really have refunded you, please wait for it thanks Hi, we have refunded you, please wait for it, thanks mage.png> Terri Baker-Anderson 于2025年7月25日周五 15:51写道： Send me a copy or pic of the refund transaction including amount, and day is was processed. Terri W. Anderson On Jul 24, 2025, at 10:14 PM, Hermosa Hair Hi, we will let our manager recheck it, we will get back to you asap Terri Baker-Anderson > 于2025年7月25日周五 09:25写道： I checked with my bank, you haven’t sent it Terri W. Anderson On Jul 24, 2025, at 7:59 PM, Hermosa > wrote: Hi, please note that it may take some time for the refund to reflect in your account, depending on your payment provider. that's normal, please wait for it, thanks Terri Baker-Anderson 于2025年7月25日周五 01:11写道： This was cancelled on 7-15-25 and you are telling me that you have not processed my refund and there may be a delay. Prior to that I you said my order shipped out on 7-11-25, but it had not shipped out or moved from your warehouse by 7-15-25, which forced me to cancel my order that was originally made on 7-6-25. To recap there were 5 day for the original to be packaged and have a fedex label put on it to sit in your warehouse another 6 days. I cancelled on the 15 due to lack of shipment on 7-15-25. I requested a refund and to date it has not been processed and your explanation was that it is delayed, for what has been 7 days that I have been waiting on my refund for 7 days. You sent me a email on the 7-15-25, stating that it would take from 5-10 days to receive my refund. You do not have the right to hold my refund, because of your inability to ship/deliver my wigs. I will take responsibility for only 2 days after I made my original order on 7-6-25, because I asked for a smaller size m, however after you stated that it would take an extra 5 days for that I said send the regular size. Either way all the way to 7-15-25 they had not left your warehouse. I am making sure I cover everything because this is your review m I will never use you again. I wait 3 weeks for my last order 2 years ago. Plus you never gave me the $20 you promised for having me wait so long and I’m sure I won’t get it this time either. Terri W. Anderson On Jul 24, 2025, at 2:54 AM, Terri Baker-Anderson > wrote: I still don’t have my refund. Terri W. Anderson On Jul 15, 2025, at 6:48 PM, Terri Baker-Anderson < wrote: I see that you cancel my order. When should I expect my refund? Terri W. Anderson On Jul 15, 2025, at 2:32 AM, Hermosa Hair wrote: hi, we are so sorry for your inconvenience, your wigs are in the package, could you please keep your order? we can apply for a $20 refund for you as compensation, Is that ok? Hermosa Hair 于2025年7月15日周二 15:28写道： So the final decision is to cancel the order and get your refund, right? Terri Baker-Anderson < 于2025年7月15日周二 14:29写道： Since June 30, I could have sewed the wig myself by now. Send my money back to my bank. Cancel them I will get them somewhere else. Don’t say you can’t, because they are still sitting in your warehouse. Terri W. Anderson
Customer service is excellent! The only thing that I would say is negative is that I had no way of verifying my order when I purchased via PayPal. Other than that, superb!
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