Hermosa Hair is an famous human hair brand from China that own factory support, Founded in Xuchang City,Henan Province.we offer factory price with great quality hair, can meet the diverse needs of customers, offer customized service. We focus on offer various human hair products: All textures of Hair Weaving, Closures, Frontals, and Wigs. Our products ship to USA, European, Africa and many other Areas, and our factory is keep updating to provide better and better products to make our brand more and more reliable.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wonderful product quality, noting that the wigs look stunning, feel exceptionally soft, and maintain a very natural appearance when worn daily. Consumers also deeply appreciate the remarkably prompt delivery service alongside the attentive communication provided by the seller throughout the entire purchasing process.
However, some people mentioned that the hair can occasionally suffer from severe tangling after washing, making it feel like a synthetic or sponge-like material. Additionally, a few reviewers experienced issues with delayed orders or found that customer support failed to adequately resolve their specific problems.
WORST HAIR EVER!!!!! ITS SYNTHETIC BLEND DO NOT ORDER!!!! I ordered last year and received a horrible wig. I completely forgot about that wig and ordered from them again. Literally as i took it out the pack it started shedding in clumps. All I did was finger comb it. My hands were a little wet because I just washed them and the hair instantly started to get bone straight. It did not curl back up
Hermosahair 回复2024-04-09
Hi honey, I'm really sorry to hear about the problem, This is our customer email address:[email protected]. You can contact us with your order number and the problem details, we will help you asap. Waiting for your message, thanks
I was suppose to get my order by March 28, it’s April 1 now and still nothing. I tracked and seen it was in my city-but hasn’t went out for delivery. I give this a complete -1 star- the communication is bad and I feel scammed. Never ordering from this website again. This is my experience.
Hermosahair 回复2024-04-09
Hi honey, I'm really sorry to hear about the problem, This is our customer email address:[email protected]. You can contact us with your order number and the problem details, we will help you asap. Waiting for your message, thanks
ORDER H52992
I have emailed this company more than 5 times since March 4th, 2024 regarding my order H52992. I canceled my order on March 5 after receiving an email at 3 am from Hermosahair asking for my personal banking information and driver's license in a picture with me holding it. They said my payment was remind?? I have never heard of that so I told them I did not feel comfortable doing business with them any longer and to cancel my order immediately. I keep having to come on here and communicate with them because they will not respond to my emails after canceling my order! This has been a draining experience!!! $378!!! of my money has been played with for over a week now and no they have never shipped the wigs!!! they say you pay the same day before noon I believe and it ships the same day I keep checking order has never shipped! so I canceled and you gave no response or refund and nothing was ever shipped! Give me back my money Asap!!!!!!!!!!
Hermosahair 回复2024-03-19
hi there,we have already sent you the email to confirm your order,but never got the reply.would you mind to tell us your final decision of your order via email,so we can solve the problem for you asap thanks
You all are still playing with me and I keep posting on here and yall keep scamming!!!!!!!!!!!!!!!!!!!
You asked for my banking information and when asked for refund you all go ghost!!!! I want my money back ASAP!!! Fix this mess nowwwwwwwwwww!!!!!!!
Hermosahair 回复2024-03-16
hi there,we got the remind on your order to confirm that information,so we contacted you,also would you mind to tell us your order number,if you don't want to confirm that,we can help you cancel the order,pls contact our customer service about your final decision,thanks
The fact that you all keep responding on here but will not respond to my emails is insane! This is a terrible company please do not do business with them!
Hermosahair 回复2024-03-14
hi there,we reply all our emails everyday,so we won't miss your email,if you didn't get the reply,pls tell us your email address,we will contact you right now to help you solve the problem,thanks
This Company is a scam!
Moving forward my beauty purchases online will be through PayPal. I tried this company after placing my order they emailed me asking for a picture of me holding my ID and all my bank information lmao ummm that is not how this works. I requested a refund and now they have ghosted me. Disputing with the bank learned my lesson but eeekkkk what a waste of time.
Hermosahair 回复2024-03-11
Hi honey, I'm really sorry to hear about the problem, This is our customer email address:[email protected]. You can contact us with your order number and the problem details, we will help you asap. Waiting for your message, thanks
I ordered from Hermosa Hair on February 9, 2024 and despite claiming they ship in 3-5 days, they didn’t ship my order until February 20th after I emailed them asking for a refund. They supposedly sent my package through DHL Express but the package never reached my home and I have an email from DHL saying the package was lost in transit. Waiting to see how Hermosa Hair will handle this. I’ve never had issues like this with any other hair company. I suggest using UNice or Sunber, but if you order from this company at least use the Paypal business payment option so you can at least try for a refund!!!
Hermosahair 回复2024-03-06
Hi honey, I'm really sorry to hear about the problem, This is our customer email address:[email protected]. You can contact us with your order number and the problem details, we will help you asap. Waiting for your message, thanks
Do not order from Hermosa! They are a scam. The site said my wig should ship within days. Two weeks later my wig has not shipped. I requested a refund and they have stopped responding. I will be posting this review on every possible site and social media until they refund my money to my bank account NOT store credit. Order H50851 should be cancelled and refunded to my account immediately.
Hermosahair 回复2024-03-06
Hi honey, I'm really sorry to hear about the problem, This is our customer email address:[email protected]. You can contact us with your order number and the problem details, we will help you asap. Waiting for your message, thanks
My order H50301 WAS DELIVERED AND SIGNED TO IM NOT SURE WHERE. SOMEONE SIGNED FOR MY PACKAGE. i was not home for the time of my package being delivered and i keep sending messages to the company to refund me my money immediately!!! I was not aware of them even shipping out my order ! i placed this order over a month ago and have been in a constant struggle with them to ship the package out or to refund me. Then i get a message saying the package was delivered BUT I DONT SEE IT.
Hermosahair 回复2024-03-06
Hi honey, I'm really sorry to hear about the problem, This is our customer email address:[email protected]. You can contact us with your order number and the problem details, we will help you asap. Waiting for your message, thanks
I ordered a wig two weeks ago and No update on shipping yet, no response from any of my messages, I’m so pissed, this is so unprofessional. You take my money & don’t respond to me. I’m calling my bank ASAP. Do Not Order from this Site
Hermosahair 回复2024-03-06
Hi honey, I'm really sorry to hear about the problem, This is our customer email address:[email protected]. You can contact us with your order number and the problem details, we will help you asap. Waiting for your message, thanks
So I ordered a 360 lace wig from Hermosa. It took 10 days or so to arrive, which was frustrating, but it was coming from China, so there's that.
When I first opened the wig I was so excited. It was soft and full, it was shedding pretty heavily right out the bag, but I still thought I was going to love it. I had to wait a few days to try it on because I needed time to work with it and I wanted to use some purple conditioner to tone the yellow out of it. This is where everything started to go wrong.
As I was getting ready to try the wig on, I found a couple of rips in the lace. I figured it wouldn't be a big deal because it was the back lace and I figured when I cut the lace down it wouldn't be noticeable when glued down.
So I went ahead and washed the wig in the purple conditioner (NOT SHAMPOO) and then as I was checking the hair I found the new rips. This time they were in the wig inner cap (looks sort of like a yamaka surrounded by lace). I honestly have no idea how this happened. The wig didn't get caught on anything, and I know that because I washed it in a basin (Okay, a plastic baby tub) in my bathroom. Because of how it ripped, I was told by the wig shop staff near me that it would be more than 450 USD to do a repair because they said the inner wig cap needs to be fully replaced, that sewing it would make the wig smaller and change its fit. The wig store people told me that it's possible that the inner wig cap was previously damaged and not noticed when they were putting together the wig, or that maybe they used an old wig cap on accident. Great.
Well, I tried to put it on and make due because this was a lot of money for me to spend, on my Christmas gift....and my dumbass already saved my head to wear this wig (yep, I know), but it doesn't sit right. The rips in the lace forced me to set it off centered when trying it on and I had to take off too much lace from the back. God this is a nightmare. Then, talking to Hermosa through this whole process, they are offering me a 20% refund and a 35% off discount for my next order... which if it's a discount code, it will not work because of their promotional sales.. I'd basically be paying more money for "my next wig" if I tried to use it.
Full disclosure: on the day I got my wig I sent an email to Hermosa about modeling for them because I am white, they responded without confirming or denying interest and i didn't truly care, i was just so excited about a wig that i planned to use for months. Then i sent an email after the washing apologizing and resinding my offer while explaining what had happened.
Hermosahair 回复2024-01-24
Hi honey, I'm really sorry to hear about the problem, This is our customer email address:[email protected]. You can contact us with your order number and the problem details, we will help you asap. Waiting for your message, thanks
For starters the wig color was nothing like the color shown in the photo to buy the wig. The hair itself was soft but it got frizzy very very quickly and was shedding a lot. The same day I got the wig installed it started turning pink at the roots.
Hermosahair 回复2024-01-12
Hi honey, I'm really sorry to hear about the problem, This is our customer email address:[email protected]. You can contact us with your order number and the problem details, we will help you asap. Waiting for your message, thanks
Wig was CHEAP and looked NOTHING like the photos online
The wig that I ordered looked NOTHING like the hair in the photos. It’s cheap and shiny looking and I probably won’t even be able to curl it. It looks like Plastic. I am a hairstylist, so I work with all kinds of hair on a daily basis, and for a wig to cost $200.00 it should look and feel a lot better than this. The color was off and I ordered 220% density and it’s thin. They offered me a credit instead of a refund. I’m not interested in any other hair from this company so I guess I’m out of $200.
Hermosahair 回复2024-01-12
Hi honey, I'm really sorry to hear about the problem, This is our customer email address:[email protected]. You can contact us with your order number and the problem details, we will help you asap. Waiting for your message, thanks
Please future or prospective customers be aware of buying direct through the website NOT using PayPal or Amazon because they aren’t willing to give people refunds and this is a KNOWN PROBLEM. I used PayPal and I wanted to cancel my order A DAY after I made it and these people don’t want to give me my money @hermosahair YOU WERE WARNED! LADIES BEWARE! They only seem to cater to social media influencers and people they can profit and capitalise off. THEY DO NOT CARE ABOUT NORMAL CUSTOMERS!
Hermosahair 回复2023-11-29
Hi honey, I'm really sorry to hear about the problem, This is our customer email address:[email protected]. You can contact us with your order number and the problem details, we will help you asap. Waiting for your message, thanks
not what i order, how in the world you get a color wrong. I order a gray wig back in oct 2023, i did't take it out of the package until couple days ago because i have braids..tell me why it's light purple.. Money down the drain, then they going offer me a 20.00 refund and a 25% discount that is not how you do business.
Hermosahair 回复2023-11-29
Hi honey, I'm really sorry to hear about the problem, This is our customer email address:[email protected]. You can contact us with your order number and the problem details, we will help you asap. Waiting for your message, thanks
nice hair but sent wrong texture supposed to be long loose deep wave not curly hair
Hermosahair 回复2023-11-07
Hi honey, I'm really sorry to hear about the problem, This is our customer email address:[email protected]. You can contact us with your order number and the problem details, we will help you asap. Waiting for your message, thanks
Received the hair 4-5 days later. The quality of the glueless wig is good, I could throw it on and go
Hermosahair 回复2023-11-07
Thanks for your support! and glad you like the hair! Hoping you can share some beautiful pictures after you install the wig. Here is the coupon code for you: Save22. Thanks again.
I’ve ordered a pre-cut wig. The hair is not what I’ve ordered. The quality is very bad. The hair is not the same as in the pictures. Also the hairline is not plucked at all and the pre-cut lace is very bad.
The delivery is very quick!
Hermosahair 回复2023-10-19
Hi honey, I'm really sorry to hear about the problem, This is our customer email address:[email protected]. You can contact us with your order number and the problem details, we will help you asap. Waiting for your message, thanks
Hi honey, I'm really sorry to hear about the problem, This is our customer email address:[email protected]. You can contact us with your order number and the problem details, we will help you asap. Waiting for your message, thanks
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