Hermosahair

Autumn Jones美国 · 写过 1 条评价 · 体验于 2024-09-06 · 发表于 2024-09-11

The lace is everything

The delivery was fast. The lace definitely is giving scalp. I love the hair and the adjustable band. I'm a smart girly with a sizable head lol. Definitely plan on ordering again. Ladies these are must have and 100% glueless!

Only giving 1 Star because a star is…

Only giving 1 Star because a star is required to write a review. I placed my order on August 30, 2024 and I took into consideration that Labor Day would be a holiday even though it’s not one of the holidays listed on their website. I checked my profile on September 5, 2024 and to my surprise my order was still unfulfilled. Per the guidelines on their website orders ship out one to two days so my wigs should have been shipped by and or before September 5, 2024 at the latest. I was concerned so I emailed service@hermosahair I immediately received an email from them claiming that they had sent me an email days ago stating my card was flagged as risk and that they did not fulfill my order because of this issue. In addition, the message they referred to was a screenshot of a typed message that was never emailed to me. I was completely floored at the correspondence within the screenshot being that I hadn’t received any correspondence from Hermosa Hair, except for the confirmation email that my order had been placed. In addition to me, checking my card carrier, and then confirming that the payment had already been made and was not pending. I then immediately became upset because the screenshot message stated that my transaction had been flagged as risk and that they needed me to send them a photograph showing my face, my photo ID, my credit card and make sure all photos were clear enough to verify my personal information in addition to asking for my entire home address, email and phone number so they could send it to my bank to have my bank clear my transaction (that had already been cleared the day I placed the order) and then they could send my wigs. I informed them that I would not be doing that, and that they already had all the information that they needed to process my order, including my email because they so called “emailed me days ago” including my address that was provided when I placed my order. I really wanted to believe all the great reviews, and hoped to provide a great review as well. Due to this experience, I feel that this company is scamming people into providing their personal information and possibly using it for identity theft. I’ve emailed Hermosa Hair requesting a refund and cancellation of my order, which they replied “honey, so your final decision is cancel your order and get your refund, right?” I replied “Yes Please”. As of now no refund has been processed, and I will keep you updated on this situation, but I would not order from Hermosa Hair under any circumstances.

I asked for my package 📦 to be put on…

I asked for my package 📦 to be put on my porch because I kept missing the delivery guy and y'all didn't comply now I have to wait. Please put my package on my porch no signature

Leo Angel美国 · 写过 1 条评价 · 体验于 2024-08-07 · 发表于 2024-08-30

2 stars for length and deliveryalthough it did take longer than what was expected

So I placed an order like a week or more before my bday either way it didn’t make it and I will take the blame since I did wait realizing every company is not the same regardless of their shipping dates. Now I ordered 32 inch Hd lace water wave. Of course opening it up out of the package looked good. After washing and conditioning the hair getting it ready to install is where the problem started. I do hair, and always wash and condition the hair before installing. This hair is giving don’t put any water on me. Because I’m so dry I can’t receive even an ice conditioning bath. It will show that the hair is dried out and looks like it the old hair that we have had over a year and been trying to be save. The hair itself is rough like dehydrated split ends one step from a birds nest. Apply my mixture and tried to mist that nothing. Very unhappy and pleased

Elisha Winston美国 · 写过 1 条评价 · 体验于 2024-08-16 · 发表于 2024-08-28

Please be careful

Recently received this unit the second week of this month after wearing it for three days when I went to adjust the front, a whole hunk of hair came Out upon pulling it down to where i desired it . Being a woman that has suffered with alopecia for years it was very devastating not only is my own hair have a bald spot but now also my wig just to be the only thing that could be done for me to give me 20% off my next purchase. As if I wanted to purchase another unit, that’s my third unit in two months because I ordered them when they had a good sale I don’t wear them all around the same time so the other two also were like floor hair just as they gather the hair off the floor and made a unit with it so I’ve had three units from Hermosa in the last two months that cannot be worn now because they are so much in shape. I have gotten hair from Hermosa many years ago and the quality was much much better than it is now that’s why I chose to order with them again because I had a good spirit experience the last time I ordered it last last year no difficulties then I get one I’ve had for one month and it’s absolutely horrible. And yes they definitely were take. Good care of I’m a liscense cosmetologist and being that wearing wigs is a lifestyle. I’ll take very very good care of my units.

Gabriella Kamouko加拿大 · 写过 1 条评价 · 体验于 2024-08-22 · 发表于 2024-08-23

They solve the problem right away was…

They solve the problem right away was satisfied got my order shipped within minute of writing with them

Tiana Burnett美国 · 写过 2 条评价 · 体验于 2024-04-27 · 发表于 2024-08-06

Not for newbies!

Let me start by saying, I am a glueless wig girl! I was excited when Hermosa offered a 3D curl unit. Even more excited when the unit arrived... However, I was less than thrilled when the hair did not curl! The closure is human hair, while the remaining unit is a synthetic mixture. This is not a human hair unit. Also, my unit was supposed to be a pre-everything (plucked and cut), I still had to pluck a lot from the hair line and middle part to give a more natural look. Lastly, I ordered 250% density, I do not suggest that from Hermosa with the synthic mix. It took a lot to get this unit to look natural. It takes even more conditioning, to make hair "feel" natural.... Reading the various reviews, I'm wondering, if I received a bad unit - Perhaps!

CurvyFab And Fit美国 · 写过 4 条评价 · 体验于 2024-01-10 · 发表于 2024-07-28

This company is absolutely terrible

This company is absolutely terrible. If I could give negative stars I would. The hair was more like a human hair and synthetic mix. It would NOT curl it was like the walking dead ends!!! It was NOTHING like the picture it was seriously giving this is what I ordered (picture of some girl whose hair looks like Beyonce) and this is what I got looks like a ball of HAY!!! I’ve had synthetic units look better and and last longer!!! Utterly disgraceful buyer beware and save your money!!! You’ve been warned!!!

Tiffany Summerlin美国 · 写过 1 条评价 · 体验于 2024-07-16 · 发表于 2024-07-19

Hermosa wrong wig horrible customer service

Hermosa sent me the wrong wig. This is not my fault but I'm paying for it like was. It has taken a week just for them to say that they accepted the return. Then I had to pay out of pocket to return it $10. Then once they received it they say another 5 days to get to me. Shouldn't it be put on rush since it's HERMOSA fault? I ordered this wig on July 2 it's now the 19th. Hermosa Horrible customer service only responding once a day. No live person to talk to only email. So I Asked for a refund. No response yet. Reply you have had My PayPal info for 3-days now still no refund. I have emailed you multiple times with that info and Hermosa hair keeps playing games. You keep saying refund shipping cost don't forget about the amount I paid for the wig. I want all my money It's going on a month

rhonda harris美国 · 写过 8 条评价 · 体验于 2024-07-18 · 发表于 2024-07-19

I simply wanted a refund I emailed went…

I simply wanted a refund I emailed went on chat and was ignored. They won't respond to me at all

C美国 · 写过 19 条评价 · 体验于 2024-06-20 · 发表于 2024-07-09

I received the refund

I received the refund. However, it took the complaint that I filed to Klarna to get my money back. I’ve had received the wrong color in the past and excepted it in the past. After reading previous reviews I now know that this is the usual with Hermosa.

C美国 · 写过 19 条评价 · 体验于 2024-06-20 · 发表于 2024-07-08

Hermosa sent me the wrong color wig

Hermosa sent me the wrong color wig. They said do not file a complaint with Klarna. We will refund and pay for shipping. I returned it and they received it. I sent the shipping receipt and the accepted return receipt. After the return I was told they would refund my money in 24 hrs. Two days later nothing. I emailed again and was told the manager had to look at it first. I filed a complaint with Klarna and received the refund 24 hours later. This is the second time they'd sent the wrong color. The first time I kept the wig and dyed it. I WILL NEVER ORDER FROM THEM AGAIN!!!

The wig I received was the wrong density

The wig I received was the wrong density. I have been trying to get the issues corrected but the company has been slow to respond. I needed this product for an event. Now I’m spending additional 250+ to find a different wig. I’m so disappointed because I thought I did enough research. It’s so sad because the wigs that have been reviewed by others have been beautiful.

The hairs I got are shedding and it is scanty.

The hairs I got are shedding and it is scanty. I am not happy with the quality of the hair, and I am not happy with their customer service. They make you jump through hoops to avoid giving you a refund.

The wigs were not pre cut and it’s too…

The wigs were not pre cut and it’s too small. It won’t stay on my head I wish i could send it back

horrible hair stinks so bad !

This hair was the worst

This hair was the worst. When I flat ironed it, I had melted hair on my flatiron. They delete my review. The hair was so frizzy and dry and it felt like trash. The shedding was terrible. And it took forever to get to me like 3 weeks Please do not buy from this company I’m begging you guys this company is trash

Mya Anatnom美国 · 写过 1 条评价 · 体验于 2024-04-29 · 发表于 2024-04-30

False advertisement

ALL of the wigs advertised or sent to creators are nothing like the wigs that I bought. Doesn’t matter if you pick a higher density, the volume of the wig is lackluster. So it’s not worth it tbh. Also any negative review you give them below 4 stars, they immediately take it down. So it’s extremely misleading for any new customers as we all heavily rely on reviews (like I did).

Kiara Nash美国 · 写过 6 条评价 · 体验于 2024-03-18 · 发表于 2024-04-12

Horrible experience

I purchased a wig that looked nothing like what was advertised. I requested a higher density and that is not what I received. I'm now getting the runaround about my refund. I posted several pictures and reviews and Hermosa hair keeps removing the reviews. This should not be OK. I started this process in March so my time and money have been wasted because of lies and false advertisement. As of today I still have not received a refund.

My New Favorite Wig

This was my first time ordering a wig from this company and I was pleasantly surprised. I purchased a special of 2 wigs for $189. Both wigs I received were very nice, were worth the price, and were of good quality. Shipping was relatively fast but, because I am not in the United States, my order went through customs and I was required to pay a fee in order to receive my merchandise. That wasn't cool. I will be ordering from Hermosa Hair again.