Kentfaith provides you with professional photography accessories: camera tripods, dslr backpacks, flash, microphones, lens filters, adapter for better photography.
以上内容由商家自行提供，未经平台核实。Kentfaith（kentfaith.com）在 OK.one 的综合评分为 3.1 分（满分 5 分），基于本站收录的 579 条用户评价，属于电子与科技分类，口碑一般。评价两极分化：53% 给出 4 星及以上，同时 34% 打了 1 星；商家回复了 88% 的差评；评价主要围绕产品、质量。数据最后更新于 2026-10-24。
Reviewers had a great experience with this company. Many loyal customers frequently praise the remarkably affordable prices, solid build quality, and dependable performance of the various photographic accessories and filters available on the website. Shoppers also deeply appreciate the exceptionally fast delivery service and reliable packaging that consistently ensures delicate items arrive safely and right on time. However, some people mentioned occasional issues with their orders, noting delayed international shipments, missing packages, and frustrating tracking confusion during transit. A few reviewers were clearly not happy with receiving defective items and experiencing unhelpful customer support responses regarding complicated refunds and returns.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。You can't really return anything because it has to be returned to China. Update: they offered me $15 for shipping. Using the UPS estimator an the return address they gave me in China, $378 to ship a 3lb tripod back. Guess I'll be selling it on FB. Anybody need a tripod?
Dear customers, Sorry for the inconvenience caused by this order. You can check our return policy here:https://www.kentfaith.com/warranty Best Regards Kentfaith
the product are excellent and so is customer service. only complaint i have is sometimes the website and purchase process is annoying, for example, only on the final stage of purchase, it suddenly appears a product in discount is out of stock.
Thanks so much for your support and your satisfaction is our permanent pursuit! We will redouble our efforts to continue providing you with better products and service.
Ordered a camera bag Beschoi £59.99 what arrived was a k&f concept bag is nothing like the pictured bag, easy access to the camera on the ordered bag etc and the bag that has arrived, you have to open one zip to get to another zip to open the camera compartment which opens from behind the shoulder straps rather than the front of the bag extremely disappointing and its similar to the concept bag on the website but not that either. I cant even find the bag on their website, no point ordering something if what arrives isn't what you wanted stay clear!
Dear customer, After we check your order that you order the wrong backpack The one you order is KF13.119 which price is GBP 69.99,while you want 813010019V1,this price is GBP 59.99 Please kindly double check your order detail. We have 30 days return policy that you can return it back to exchange the one you want,but as there is no quality issue that return shipping fee need to pay by you. Email: [email protected] If you have any question,please feel free to contact us. Best Regards Kentfaith
Ordered with K and F with express delivery in the expectation that the parcel would arrive before my holiday. Parcel was shipped out late for some reason and arrived arrive 2 weeks later. I went to customer service to see if I could get a refund for the express delivery and they kept on arguing that the item came in time. I have brought from K and F before with normal delivery and it didn't even take no near as long as this. I still haven't received my money after writing to customer services!
Dear customer, Sincerely sorry for the inconvenience caused by this order. We have 3 shipping service that express shipping will take 3-7 days to receive it. Would you mind contact us by email and provide us your order number？ We will help you check it again Email: [email protected] Waiting for reply Kentfaith
Scams you by saying they have local stock. I order from their Swedish website. Made sure the items ships from sweden or EU atleast. They write "Lokal Lagerleverans" very clearly on their website. Which translates to Local stock delivery. Made the payment. A day later, I receive an email saying my item has been shipped and it was shipped from CHINA using YunExpress (I suggest you google these guys as well). Very disappointed, I have already requested cancellation and refund. Lets see how they reply. Advice to K&F, dont lie. advice to everyone else, buy things somewhere else.
Dear Customer Sorry for the inconvenience caused to you We have multiple warehouses in Europe, but due to inventory issues, we need to send your goods from China for individual products, please understand. If you do not want the product, please contact us after receiving the goods Thanks
Absolutely ridiculous customer service. I ordered from kentfaith.de, thinking I was ordering from a GERMAN company. My binoculars came from CHINA. Of course, they were broken upon arrival, although the package was in perfect shape. Broken when sent? Possible. I contacted Kentfaith.de through Paypal and their website, no response. I opened a case with Paypal. TWO MONTHS later, Paypal tells me that Kentfaith agreed to returning my money if I sent the binoculars back to China. Coincidence they did so one day after I added to my case, that I needed a shipping address in Germany in case I needed to return the item because shipping costs to China exceeded the price of the binoculars. Kentfaith, you are a FRAUD. Update: After posting this initially one star review, Kentfaith reached out to me. They said that my e-mails had ended up in their spam folder, which is why they hadn't responded. Well, maybe. But they could still have handled my Paypal case better after I had submitted detailed infos with pictures and sketches twice upon request. Anyways, they first asked me to send the binoculars to a German address for inspection and said they would reimburse the shipping fees upon receipt of the package. A few days later another representative asked for more pictures and proof and said that there was no need to return the binoculars if they could confirm that the binoculars were broken. I resubmitted my pictures and sketches and added a documented video. I had my money back the next day. So all turned out well in the end, but the process was long, time consuming and frustrating for just a little over 33 Euros. I would recommend to not make such a fuss over small items like that, even if there's a potential, that buyers might take advantage of you. At least, you will not offend potentially returning customers. Where I usually buy, I don't even have to submit proof if there's an issue and get a refund within minutes. As a result I keep coming back and I've spent thousands and thousands of dollars there over the years. There's a good reason that company is among the most successful on the planet.
Dear customer, dear customer, We apologise for the inconvenience caused. Could you please update me the order ID or email to check the details. if it is product problem, we can refund and no need to return again to save your time. For any further help needed, please contact us back. Best regards Kentfaith
The worst customer service ever. After 2 weeks since I ordered a tripod directly from their website and the package still has not arrived. UPS and USPs tracking could not indicate where the package is. Customer service refuses to issue a refund because they need a week to investigate whether the package was indeed lost. This would never happen on any product from Amazon and they will easily refund. They are now refusing to communicate and offer any remedy!
Dear customers, Thanks so much for choosing KentFaith. If logistics information stops updating,n this cases,we open a case to check with your post office about the package stauts.Sometime the post office will forget to scan the pacakge. It will take some time.If package is lost,we will offer refund. By the way, we have already refunded you. Please check your account. Sorry for the inconvenience caused by this order. Best Regards Kentfaith
Ordered a specialized filter for a specific event and was instructed to select "express shipping" for an extra $22 so it would arrive in time. The filter did not arrive in time, and K&F Concept customer service has been atrocious. They insist that this is a "return caused by buyer," and therefore refuse to reimburse both the initial shipping cost or the return shipping cost. They can't rectify what should be a simple issue; save yourself the time and frustration, and look elsewhere.
Dear Valued Customer, Sorry for this issue caused, may you please update us the order ID? so we can check the logistic information. Express shipping time is 3-7 working days according to our web information. if delayed, we will make refund. Please contact us back for further help. Best Regards Kentfaith [email protected]
K&F Concept Canada (Kenfaith.ca) is a scam. I ordered a filter for my lenses almost 2 month ago and I never received. I asked for a refund, they told me I will have my refund and the next 7 seven days and never have it.
Dear customers, Thanks for purchasing from Kent Faith. The refund was completed on April 25, 2024, and we have also sent a screenshot of the refund via email. If you have not received it yet, please contact PayPal to verify. Thank you for your understanding！ Best Regards Kentfaith
Edit: They are still trying to counter the fact I requested this cancellation well in advance of them shipping it. I will be reporting them for fraud and theft to the proper authorities. Terrible unethical company. They deliberately ignore cancellation requests and do not adhere to their express shipping offers. The ignoring cancellation requests is so they can wait until they shipped the item to tell you they can't cancel it. This is how they figure they can legally keep from refunding for shipping on top of product cost.
My experience with them was very bad. I ordered a camera holder from the site with a reduction in the price. After placing the order and ordering quickly, so as not to wait two or three weeks, I went to Amazon. The price was cheaper than the site by more than 20 percent. You requested to modify the price or cancel the order The answer was that the price will be adjusted again and the difference will be refunded, but what was sent to me is a discount coupon worth 5 euros. He refused to pay the remainder of my account I do not recommend dealing with this company. Its location is not in the country. On their websites, all shipping comes from China, and most of the equipment is bad and does not match the description.
Dear customer, Dear customer, We apologise for the inconvenience caused. Could you please update me the order id or email to check the details. For any further help needed, please contact us back. Best regards Kentfaith
I bought the variable ND filter so that I could shoot wide open for portrait in different settings. The quality of the build as well as the glass is great, and getting it shipped to my home in the US from Asia only took a week. So I am very happy and when the time comes I will buy from Kentfaith again.
Bought a carbon fibre tripod for travel. Was wary of buying such a cheap one, but given lots of the positive reviews about KF I thought I’d give it a go and take the risk. Really wish I hadn’t. Summary of the tripod: A leg came unglued from the hinge after about 5 uses! It’s got plastic for key components that really ought to be metal to provide stability and longevity It’s wobbly and feels very unsecure. Even the slightest breeze can create wobble that makes longer shutter speeds problematic… which is the whole point of buying a tripod! I had unfortunately deleted my order confirmation, so couldn’t provide an order number, however I sent a screenshot of the transaction from online banking and a photo of the tripod with a detached leg. Then they asked me to send a video… which served no real purpose as the image had all the information a logical and proactive person who knows their own product would have needed. Asked me to pay for postage of a replacement part… it’s a warranty claim - why should I have to pay? I’ve not been able to resolve to my satisfaction, messages are short, unhelpful and not proactive on their part. Customer service really hasn’t been there, and you’re going to need it as the product is shoddy. Needless to say, I won’t be buying anything else from KF, and if you can afford to look elsewhere I’d suggest you do the same. Even if you can’t afford to, buy secondhand - it’ll be better quality! Update… since writing this they’ve emailed me to offer a free warranty replacement. It shouldn’t take writing reviews to receive good customer service! But then the product shouldn’t fall apart after a few uses to require a warranty claim in the first place. Update 2: I’ve also been offered a £15 voucher to remove this review.
Dear customers, Within 1 year, buyers can send Kentfaith products back for free repair service, in this case, buyers pay all the shipping fees in both sides. Which mean you should pay us the shipping fees for us to send them back to you. much appreciated for your understanding. You can check it on the warranty item. https://www.kentfaith.com/warranty Sorry for the inconvenience caused by this order. Best Regards Kentfaith
Update on review of this company Unable to edit my initial review. Since that time, I now am receiving overwhelming requests to contact company stating they can send the item or refund? I have explained I went straight to PayPal who issued refund. Purpose of use of item has long passed. I bought elsewhere. I would appreciate no more contact from Kentfaith company. I do not want to deal with such a company. I
Dear customer, After we check the shipping status that the package is failed to deliver and return back to our warehouse https://t.17track.net/en#nums=WO7579196862 We have sent many emails to confirm your address and inquire if you would like to resend or refund. In addition, we have also contacted you by phone, but no one has answered. We have arranged a refund for you this morning. Please keep an eye on your PAYPAL account. Email: [email protected] Best Regards Kentfaith
Stop sending me marketing emails. I have unsubscribed every time I receive them. Then I receive more anyway. There are laws against sending spam to people. I have made it clear multiple times that I do not want to receive marketing emails, and you send them anyway because you're crooked retailers. Stop sending me emails or I am going to take legal action.
My daughter who is in the military ordered a weather station for her dad and supposedly it was delivered on 3/8/24 but no delivery was Ever made and I cannot get in contact with the company
Dear Customer Sincerely apologize for the inconvenience caused by this order. Your package has shipped from the originating country and is en route to its destination Pls wait for more days, thanks so much for understanding. We will also notify the logistics company to deliver your package as soon as possible. Best Regards Kentfaith
My husband purchased a tripod back in January 2024 for my birthday. It was to be a surprise. Bad enough he had to tell me but never received any contact from these scammers after contacting them. Contacted this place two weeks after I had not received it. No answer. Even sent the PayPal receipt of payment. Again, I contacted recently. No answer. Don't use this place. A scam. Last time I asked for my money back so I can purchase one from a reputable company. Nothing! Save yourself the troubles and purchase elsewhere. These people are bad. Happy to edit review if I get my money back! Update: I now get a reply after leaving a truthful review. Far too late. I complained to PayPal who immediately refunded my money.
Dear customer, After we check the shipping status that the package is failed to deliver and return back to our warehouse https://t.17track.net/en#nums=WO7579196862 Please email us to confirm if you need to arrange a resend or a refund? Email: [email protected] Best Regards Kentfaith
Awful product and awful customer service. I bought a camera and wasted time and money to try to get it to work. It's very poor quality and just doesn't work as advertised. They say they have a 30 day return policy if you aren't happy with the product but they do not honour this. Avoid!
Dear customer, We have 30 days return policy that if you do not like the item that you can return it back for refund We also request that you send a video of the camera issue so that we can confirm where the problem lies. Or share our account, we can also help you check it. We are happy to help you solve the problem, but the prerequisite is that you cooperate with us. If you have any question,please feel free to contact us Email: [email protected] Much appreciated for your understanding. Best Regards kentfaith
Dodgy company still no replacement for damaged part, bought nearly a year ago jot happy
Dear customer, We have 1 year warranty that if there is any issue of the item that we can help you repair it Would you mind send us photos of the issue part by email? Email: [email protected] We will help you solve the issue once confirmed Look forward to receiving your email soon Best Regards kentfaith
The microscope I purchased is absolutely terrible, the worst I've ever used, and totally insufficient for my work. Very disappointed. When I contacted the company about their 30 day refund policy I simply got no response. There is no way on their website to leave reviews for this product which seems highly unethical as they know they're intentionally selling a poor quality product and don't want dissatisfied customers like myself to warn the next poor fool. I looked and a LOT of products on their website have no reviews and no avenue to leave a review so I would label most products on this website as BUYER BEWARE because you're likely wasting your money
Dear customer, We have 30 days return policy that if you are not satisfied with the item that you can return it back with no reason. We are sincerely sorry that we do not receive any email from you about the return Please kindly send us video of the issue to this email: [email protected] We will help you solve the issue once confrmed Look forward to receiving your email Best Regards Kentfaith
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