Kentfaith provides you with professional photography accessories: camera tripods, dslr backpacks, flash, microphones, lens filters, adapter for better photography.
Reviewers had a great experience with this company. Many loyal customers frequently praise the remarkably affordable prices, solid build quality, and dependable performance of the various photographic accessories and filters available on the website. Shoppers also deeply appreciate the exceptionally fast delivery service and reliable packaging that consistently ensures delicate items arrive safely and right on time.
However, some people mentioned occasional issues with their orders, noting delayed international shipments, missing packages, and frustrating tracking confusion during transit. A few reviewers were clearly not happy with receiving defective items and experiencing unhelpful customer support responses regarding complicated refunds and returns.
In the fall of 2023, I purchased four outdoor cameras online for our property. Delivery and installation were fine. However, it didn’t take long before the problems started. First, the night vision mode stopped working on one camera, then on a second. Shortly after, recording functions failed, followed by the inability to charge via the power outlet (solar charging was the only option left).
Within six months, the issues became more frequent, even after regular restarts and software updates. From a reputable company, you’d expect a reasonable replacement offer in response to such failures. Unfortunately, this was not the case here. When I filed a complaint in November 2024 (still within the warranty period under EU regulations), I was met with weeks of back-and-forth emails filled with repetitive questions and excuses—despite having provided detailed documentation of the issues, complete with photos and videos. Finally, on December 16, 2024, I received the "surprising" conclusion that their one-year warranty had already expired.
Since the seller is located outside the EU, pursuing legal action would likely be futile. This entire experience left me with the impression of a backyard operation selling overpriced, third-rate electronic junk. Their "customer service" team seems to be tasked with stonewalling and delaying claims with pointless follow-up questions until customers simply give up.
In the short term, this business model seems to work for them—it certainly did in my case. My advice: spend a little more upfront and buy from a reputable company with a strong track record. It’ll save you time, money, and frustration in the long run.
Kentfaith 回复2024-12-18
Hallo
Vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Bewertung zu hinterlassen und uns das Problem mitzuteilen. Es tut uns leid, dass die Kamera in Ihrer Hand nicht richtig funktioniert.
Wir können tatsächlich nur eine einjährige Garantie gewähren. Weitere Einzelheiten finden Sie in unseren Garantiebestimmungen:
https://www.kentfaith.de/Garantie-R%C3%BCckgabe
Und wir haben Ihnen eine Lösung bereitgestellt. Sie können den E-Mail-Inhalt prüfen.
Wenn Sie weitere Hilfe benötigen, kontaktieren Sie uns bitte erneut per E-Mail.
Vielen Dank.
Kentfaith
Jeg har tidligere skrevet en anmeldelse af jeres kunde service, som fik 1 stjerne. Jeg vil gerne uddybe denne oplevelse, fordi den fortsatte efterfølgende. Den er på engelsk da jeg overvejede at sende den til jer (Kentfaith) men under hele seancen har I gentagende gange bedt mig om at slette min første 1 stjernede anmeldelse af jeres kundeservice, men med det jeg har oplevet kan I altså ikke få mere. Her er min oplevelse:
The story so far.
8. August 2024. I am contacting you about spare parts for VA18, to where you reply that you do not have spare parts for VA18.
27. August 2024 You (kennfaith) contacted me because I did a trustpilot rating, saying that I thought it is bad that you cannot get any spare parts, and then suddenly, it is possible for me to get it.
-That is just wonderful for me. So, I ordered it via the link I got. Although, I must pay two times shipment, which I thought was because I had to have two items (quick release plates).
30. August 2024, I am mailing you back to you with the info about the order number.
22. October 2024, I got one piece of quick release plate, not the two I have been asking about, just one, and I did mail you about that.
23. October 2024 you mailed me that it cost 2 x shipping to ship 1 Quick Release Plate, which was not noticeably clearly said, in the previous mail. But anyway, I made another payment on 2 x shipping on the 24th of October, and mailed the order number, and furthermore writing in the mail: And just to be clear, it is the quick release plate, with the screws for the VA18.
25. October 2024, I got mail from you confirming that you will send the same as last time.
23. November 2024, I got two screws in a packet. So, I sent a mail wondering what those screws are for
25. November 2024 I got a mail from you saying: We just sell the screws to you, not quick release plate.
25. November 2024 I mailed back: Okay, now I am getting a bit frustrated. Why should I only order the screws, I guess they, are mounted to the plate, right? I just need the quick release plate.
28. November 2024, I got mail with the shopping link like the one on twenty-seven. August (2 shipping $5) and mailed the order number back.
14. December 2024 now I got the Quick Release plate in the mail…. Finaly…
Note – All of the time, you have asked me for deleting the critical review I did in trust pilot!
So the 1 Star is for your customer service, NOT your products.
Kentfaith 回复2024-12-17
Dear customer,
We are very sorry for the bad experience you had.
We do not sell V18 tripod accessories separately in our store, but we will ask the supplier to make another set of accessories for you if you need them.
We are very sorry that you only received the tripod screws without the quick release plate due to our negligence in the order notes. We apologize for any inconvenience. We will take this matter seriously and ensure that our staff receive better training to prevent such problems in the future.
We apologize again for your unpleasant experience in our store. If you need V18 tripod accessories in the future, please let us know and we will contact the supplier to arrange another set for you.
Thank you for your understanding and patience. If you have any other questions or concerns, please feel free to contact us.
Best regard,
Kentfaith
Purchased a camera and it is not as described. Instead of 44MP sensor it has something like 640x480 pixel camera.
Joke.
Kentfaith 回复2024-12-11
Dear customers,
Thank you for shopping at Kentfaith.
We can offer one year warranty if the product has quality issues.
We have already communicated this issue through email,but the information you provided is too little.
To solve this problem better and faster,please provide some pictures or video to show more details about the problem of the product you ordered. Then we will send it to our product manager to check if it has any defects.
We will help you solve your problem anytime, please don't worry.
Sorry for the inconvenience caused by this order.
Best Regards
Kentfaith
Once again a Chinese company pretends to be Australian. I was looking for a microscope as a Christmas present for my grandson and went out of my way to buy from what I thought was an Australian company. My order was so slow to process, then I got a shipping notification, then nothing for 5 days. As the order was supposedly coming from Sydney (2 hours away) I was a bit surprised, so I emailed them. I got a badly worded email back saying that shipping times from the many warehouses differed and then they finally sent me a tracking number. I was a bit surprised to discover that my package had been sitting in a Chinese shipping depot for a week. So I wrote to them about that and about misrepresenting their company and location. They ignored that. Today the item arrived and I knew that as soon as I opened it there would be problems. The only packaging inside was a torn, rolled up padded envelope. The box inside was dinged and banged up on nearly every corner (hardly what you want for a gift) and the microscope inside is a lightweight bit of plastic that feels like it will break as soon as you touch it. For $130 AUD I expected better. I am deeply unimpressed with this company, their products and their customer service. I now have just over 2 weeks to try and find a new (and better) present for my grandson while I begin the endless process of trying to get my money back from K&F.
Edit: since writing this review K&F have given me a 15% refund and offered a 15%-off voucher in addition, in return for me taking my review down. I have had the same form-response that so many others have. I declined the voucher, as I did their previous voucher offer. Why would I want to shop with them again?
Edit2: since the above KF have emailed me twice offering a $30 refund if I take down my review. I refused both times. It's obvious that KF try to control their negative reviews by buying people off. I told them my honesty wasn't for sale and that it mattered more to warn others about this company. Their response to my review was just ridiculous - I sent multiple photos of the damage to them the first time I contacted them. KF just lie and lie and lie and try to wear you down. Don't waste your time or money on their products.
Kentfaith 回复2024-12-10
Dear customers,
Thank you for shopping at Kentfaith.
We can offer one year warranty if the product has quality issues.
We have already communicated this issue through email,but the information you provided is too little.
To solve this problem better and faster,please provide some pictures or video to show more details about the problem of the product you ordered. Then we will send it to our product manager to check if it has any defects.
We will help you solve your problem anytime, please don't worry.
Sorry for the inconvenience caused by this order.
Best Regards
Kentfaith
47 days without money and without a filter (solved)
(All solved after my complaint on Trustpilot. I would have preferred a solution before writing the review, but at least it shows that someone is monitoring public claims and is committed to solving issues)
I purchased filter on September 22.
My package arrived on October 4th but because I was not at home, the order was immediately returned to the supplier. No option to pick it up at any collection point a day later.
After contacting them on October 8, they told me that I should wait for the order to be returned to their facility before sending it back to me.
Although I do not understand the reason why the order should be returned immediately just because I was not at home at the time the delivery arrived. And I also don't understand why they don't send me a new filter, without having to wait for the return of the first filter... I decide to wait.
On October 17 I ask again, they answer this:
Your package has not been returned to the overseas warehouse yet. We will resend it to you after receiving it.
On October 30 I inquire again, this time I ask for a new filter to be sent to me as soon as possible or my money back. I receive this message:
We are confirming the status of your package with the carrier.
We will contact you as soon as we have a response.
This reference is written on November 8th. 47 days since the purchase and no solution from K&F.
I don't know if I will get a refund of the 53€ or finally the filter, but the service is being very bad and doesn't seem to be getting any better.
K&F would appreciate an immediate solution from you. KF-ORDER-4-453887
Kentfaith 回复2024-11-12
Dear customer,
Sorry for the inconvenience
We are sorry for the lack of updates on your package after we checked the shipping status.
We have asked our shipper to open the box and check the status of your package.
The shipper has not responded to us yet. In order to save your time, we will resend you a new package from the Czech warehouse, or do you need us to arrange a refund for you?
Please check your emails
For more information, please contact us.
Sincerely,
Kentfaith
Having purchased a Dashcam and waited some five weeks for delivery I cannot get anyone to reply to my many emails asking for help with the use and installation. The email printed on their small pamphlet does not accept emails and another email gleamed from the internet also does not reply. Do not use this company unless you are confident that you will not need to contact them after purchase.
Kentfaith 回复2024-10-08
Dear customer
We apologize for the inconvenience caused by this order
We did not receive your email regarding the product issue. Which email address did you send it to?
Please check the terms below. Free delivery takes 7-15 days. Your package arrived after 12 days, which is the normal delivery time.
https://www.kentfaith.co.uk/delivery
If you have any questions about the use of the product, please contact us. We will actively solve the problem for you.
Hope to get your understanding
customer service is non existent tried serveral times to contact by email and not a word ! Ordered 9/9/24 and today is 14th says order is still processing and has since ordering the product
Reply from Kentfaith
2 days ago
Dear valued customers,
We check with your shipping status and the package do not updated .
In this cases,we open a case to check with your post office about the package stauts.Sometime the post office will forget to scan the pacakge.
We will reply to you if there is any feedback,if our shipper confirm the packge is lost on the way.We will arrange to reship or refund to you.
Please kindly give us sometime to check with your package
Best Regards
Kentfaith
1. No tracking number has been provided or issued
2. I work for the Postal service
3. I havent got much time left as I am leaving for overseas hence why I ordered the product !
Kentfaith 回复2024-09-14
Dear valued customers,
We check with your shipping status and the package do not updated .
In this cases,we open a case to check with your post office about the package stauts.Sometime the post office will forget to scan the pacakge.
We will reply to you if there is any feedback,if our shipper confirm the packge is lost on the way.We will arrange to reship or refund to you.
Please kindly give us sometime to check with your package
Best Regards
Kentfaith
Just bought the 10L sling bag which has great compartments and amazing quality. The shipping is always quick with these guys.
Kentfaith 回复2024-09-06
Thanks so much for your support and your satisfaction is our permanent pursuit! We will redouble our efforts to continue providing you with better products and service.
Tripod didn't quite meet my needs, dispatched UK but returns are to China
I ordered a new tripod which was delivered very fast. The box had been opened before and had sustained some damage to the end flap, I was surprised as I had expected a pristine item.
On inspecting the tripod, I realised it wasn't quite what I needed or preferred so I requested a return voucher, I was expecting to return the item to the UK dispatch center, nope, the tripod must go back to China.
Had I realised that was the case, when I was searching for a new tripod, I would not have purchased from K&F, as returning items to China is not cheap especially when it's the customer's decision and change of mind.
I would rate the purchase system and delivery as 5star as well as the tripod as '5star' despite it not being quite what I was looking for, but my rating for ease of accessing the "30 day no quibble returns" system I would rate as a 2 star due to the fact the tripod had been dispatched from a UK depot but has to be returned to China.
update: I still do not have an authorisation for a return voucher, although I now know where the tripod needs to be sent to within the uk. The Chinese office seems very determined that I keep the tripod, beggars belief!
Kentfaith 回复2024-08-29
Dear customer,
We are very sorry that this order has brought you a bad experience.
We have several overseas warehouses, and the return policy address is our China office address. Your order is shipped from the UK overseas warehouse, so it needs to be returned to the UK warehouse. It is not the Chinese warehouse, please don't worry.
We have sent the return address to your mailbox, please check your mailbox
Thanks
CZGC (Kentfaith) continued to ship the item despite the massive damage, after 7 days in Nachverpackungsstelle. Small parts of the tripod are might missing under these conditions. Deutsche Post informed CZGC about the poor condition of the package and informed them that parts obviously were missing. But Kentfaith told DHL that they should still deliver it. I contacted DHL, they advised me to decline. I refused to accept the package. Without any explanation. Be careful, you may get no refund and pay for transportation. Never again these bad habits of Kentfaith/CZGC
Kentfaith 回复2024-08-20
Hallo
Es tut uns leid, dass Sie ein unglückliches Einkaufserlebnis hatten.
Wir möchten erklären, dass uns das Logistikunternehmen nie mitgeteilt hat, dass das Paket beschädigt war.
Als Verkäufer können wir nur mit dem Logistikunternehmen kommunizieren.
Wenn das Paket beschädigt ist, wird es vom Logistikunternehmen im Allgemeinen neu verpackt und erneut zugestellt.
Wir haben die Logistik überprüft und festgestellt, dass der Käufer die Annahme des Pakets verweigert hat und das Paket an uns zurückgeschickt wurde.
Wenn Sie das Paket noch benötigen, können wir es Ihnen erneut zusenden.
Wenn Sie weitere Hilfe benötigen, kontaktieren Sie uns bitte per E-Mail.
Kentfaith.
I purchased a tripod (X284C2) and a backpack (KF13.134 hardshell). The prices are good, the service could be better.
The tripod came damaged, needing all the cams replaced. After 5 months of pulling teeth, I finally had all of my parts. Now that I can use the tripod, it is great, especially for the price.
The backpack came with no issues. I am very happy with the backpack, it fits my entire TOYO 4x5 monorail system. My only complaint with the bag is that the tripod pocket doesn't seem large enough to fit the tripod (although, I am aware it is their largest one).
As for the service, it's slow. Don't expect a reply the same day, although I usually had a response waiting for me the next morning. Parts shipping was about as slow as the products shipping and it took a few attempts to get all the correct parts, but they did honor the warranty.
All in all, decent products and good prices. If you're not in any particular rush, the prices are worth the frustrating customer support.
Kentfaith 回复2024-08-16
Thanks so much for your support and your satisfaction is our permanent pursuit! We will redouble our efforts to continue providing you with better products and service.
I bought one X series CPL filter and it arrived in good time and it's a excellent filter so I decided to get another From K&F as the service and price was good I wasn't informed that it was to come fr
I bought one X series CPL filter and it arrived in good time and it's a excellent filter so I bought another but was not informed until a day later that it was coming from China and not the UK I tried to cancel but they said it was dispatched and would take 7 to 25 days or more on they site it said in stock it didn't stay were so how do you know when you buy it the filter was excellent but very poor service
Kentfaith 回复2024-08-12
Dear customer,
Thank you for your purchase and sorry for the inconvenience.
The free shipping time on our website is 7-15 days. Some products will be shipped from the UK. Customers who pay GBP8.99 will be shipped from the UK overseas warehouse, and some other lucky customers will also be shipped from the UK warehouse.
Your package is on the way. Please wait patiently for the arrival of the package. The package should be delivered within 1-3 days.
https://t.17track.net/en#nums=YT2421821272370308
Hope to get your understanding and help
Thank you
I purchased a trail camera in good faith only for it to malfunction - it did not record images or video and sucked the batteries dry in 2 nights (even without recording anything).
When I approached the company about this, its response was to regurgitate the (basic) steps in the manual and, ultimately, refuse to facilitate the return of the camera. In fact, it determinedly avoided it. At odds with the policy on it's website.
An update, a couple of weeks after posting initial review - Kentfaith provided a refund after I sent the camera back, and requested that I remove the review. In all conscience, I can't remove the review but have edited it and acknowledge that the company did come through with further correspondence and refund.
Kentfaith 回复2024-08-05
Dear customers,
Thank you for shopping at K&F Concept.
We can offer one year warranty if the product has quality issues.
We have already communicated this issue through email,please check the email .
We will help you solve your problem anytime, please don't worry.
Sorry for the inconvenience caused by this order.
Best Regards
Kentfaith
It is a scam!! Please refund my money!! It is a scam!!
The payment was taken from my bank account twice but i did not get any confirmation! Please refund my money or answer my emails! The customer service is not answering!!! Zero communication! I have lost my money and i do not even know if the products will come!! This company is a scam!
Kentfaith 回复2024-08-02
Dear Valued Customer,
Order notifications both are sent to your email after placed order , please check if they are blocked in the spam folder.
Considering that your tripod is heavy, it is shipped from overseas warehouse, the logistics time is only 3~7 days, not from China.
Your order has been cancelled and refunded, it will take 7 days to receive the refund.
The refund will be returned back to the account you pay for this order.you can check your account.
Thanks
Please do not buy from them!!!!! I did not receive any confirmation of my booking and the payment was even took twice from my bank account!!!! I did not know that the products are going from China!!!! Now i do not know where are my money!!!!!
Kentfaith 回复2024-08-02
Dear Valued Customer,
Order notifications both are sent to your email after placed order , please check if they are blocked in the spam folder.
Considering that your tripod is heavy, it is shipped from overseas warehouse, the logistics time is only 3~7 days, not from China.
Your order has been cancelled and refunded, it will take 7 days to receive the refund.
The refund will be returned back to the account you pay for this order.you can check your account.
Thanks
An awful company to deal with. They will take your money off you in a flash. I tried to send a faulty filter back to them, I proved to them that it was faulty. After about 3 weeks of e-mails between us , I had to send it back at my cost. I will never buy from this company again.
Kentfaith 回复2024-08-05
Dear customer
Sorry for the trouble
We are sorry that the product did not meet your expectations
Adjustable ND filters will have this problem, the longer the focus segment used, the less the impact of the cross shadow.
There will be obvious cross shadows and vignetting in the reduction gear, and the shadows will disappear naturally if you continue to rotate, which is a physical phenomenon
Thanks for your understanding
Best Regards
Kentfaith
Ordered off Instagram a week ago, no mention it was coming from bloody China, took 3 days for them to pull their finger out and dispatch it and STILL not left the country after a week, rest assured I will NOT be ordering from these people again.
And now offering me a bribe to take down this review
Ooh the bribe offer has increased "As compensation, we will partially refund you £10, could you delete the negative review for us?"
Kentfaith 回复2024-07-30
Dear customer
Sorry for the inconvenience
We have several warehouses in various countries, but according to the stock of the products, a few of products need to be shipped from China
Our website shows that the free shipping time is 7-15 days, you can check the following link
Your package has arrived in your country. Please wait patiently. If you do not want to keep the product, please contact us to return it.
Thank you
How funny this is. They request honesty on your part the customers,but they do not do the same. Their customer service contradicts itself with their responses all ending up as a lie.placed order in April is June 25 still not received items I paid for. "We"ll contact slippery your package will be deliver in few days" never happen.
If they were been HONEST and report themselves as chinese outfit I wouldn't order from them! Internet should block them from advertising in their site because of these practices .
Kentfaith 回复2024-06-26
Dear Customer,
Sincerely apologize for the inconvenience caused by this order.
We have registered you for a refund.
Refund will be done within one week, thanks for understanding on our refund process.
For more information needed, please contact us back.
Best Regards
Kentfaith
Horrible customer service and worse shipping practices
K&F messed up when shipping my tripod, they forgot to include the APT # that was included in the order.
When I reached out to them, after 3 weeks or waiting for my tripod to arrive, they noticed THEIR error and instead of just shipping me a new tripod, they made me wait till they received the incorrectly shipped tripod back at their China warehouse before shipping a replacement, even though tracking clearly showed it was being returned to them. As bad, they didn't ship it expedited so I waited a total of 7 weeks from when I placed my order, till I received the order. K&F saw nothing wrong with this and never even apologized for their mess up.
Kentfaith 回复2024-06-12
Dear Valued Customer,
So sorry that brought an unpleasant shopping experience to you.
May you pls provide your order ID so we can review the communication content and will have a traning of our customer service.
Pls no worries, we will try best to solve this out.
Waiting for reply.
Kentfaith
[email protected]
K&F CONCEPT
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Fyndiq