KiwiCo

Thanks for your great feedback!

Hi there and thanks for reaching out. We're sorry to hear that your experience did not meet expectations. We've requested additional information and hope to review your subscription. Hope to hear back soon.

Hi there, and thanks for sharing your feedback about the quality of the crates you’ve received. We’re sorry to hear that you have not enjoyed the crates or the customer service with our team. In looking at your interactions, we don’t see any mention of the crate issues you’ve mentioned here in the review, and the only two issues you’ve raised with our team are about the pricing of your subscription plan and the uncertainty of which credit card you used for your purchase. It looks like the team was able to answer and resolve those two questions for you, and we’d be happy to hear more about the issues with your latest crate. If you could reach out to our team and share more details, we’ll be happy to see how we can best resolve that for you. Thanks again for sharing your feedback, and we look forward to hearing from you soon.

Thank you for reaching out and sharing your feedback. We apologize for the confusion and would like to address the concerns you raised. First, regarding the confirmation email, our review of the original order indicates that an incomplete email address was entered at checkout, which prevented delivery of the confirmation email. Note that our team has corrected this error for you. Regarding the shipment, we confirmed that your order was processed and shipped within our stated timeframes. Unfortunately, it appears the carrier has experienced delays in completing the delivery. Because the package had not arrived within the expected delivery window, our agent offered to send a replacement at no additional cost. When you declined the replacement, the agent processed a full refund for the order, which exceeded the refund amount of your original request (which was for the shipping cost only). We also recognize that the agent incorrectly referred to your order as a subscription. We apologize for that error and any confusion it may have caused. While the terminology used was incorrect, the agent followed our standard process for assisting customers impacted by carrier delays and worked to resolve the issue promptly. While there is still a possibility that the original package will be delivered, your order has already been fully refunded in the event that it is not. We sincerely apologize again for the delivery delay and the confusion surrounding the communication you received. We appreciate your feedback and the opportunity to clarify what occurred.

Sorry to hear that a part was missing, but happy that we were able to resolve it quickly for you!

Thanks so much for the kind words! Happy that we were able to quickly help you.

Thanks for your great feedback!

Glad we can quickly assist you. Thanks for letting us know!

Thanks for your great feedback!

Thanks for getting back to us. We're sorry to hear that your experience did not meet expectations. We'd like to provide some additional information. It looks like when you'd reached out to our team regarding the wooden toy, our team offered to replace the part, free of charge. While there was an additional charge on the custom side, that is something that is out of our control and we apologize for that. Our team did provide a $10 credit into your account for the inconvenience which would apply to your next renewal charge. If you'd like to make any changes to your current subscription, please follow up with us and we'd be happy to further assist you.

Glad we can assist! Thanks for your feedback!

Hi there and thanks for reaching out. We're sorry to hear about your experience and would like to further assist you. We've reached out for additional information and hope to hear back soon!

Happy to help! Thanks for your feedback!

Glad we were able to quickly resolve this! Thanks for your feedback!

Thanks for your great feedback! Glad we can assist!

Thanks for your feedback!

Thanks for your awesome feedback!

Glad we can help. Thanks for your feedback!

Thanks for your feedback!

Hi there and thanks for getting back to us and providing your feedback. We apologize if your experience did not meet expectations. We're glad to hear that our team was able to resolve the issue and get the subscription back on track. Please reach out if there is anything else we can help with.