我喜欢那些我不喜欢的盒子，因为我必须观看视频才能完成它们，并且没有书面说明。
当我寻求支持时，我收到了一些奇怪的 AI slop 回复，这些回复毫无意义，然后在我查看了帮助低后，它似乎试图威胁我进行 5 星评论（因为这是 AI slop）
超级奇怪。取消的盒子。
KiwiCo 回复2026-05-29
Hi there, and thanks for sharing your feedback regarding the Maker Crate instructional videos. As our team member shared with you, the Maker Crate line was designed with video instructions rather than the traditional written instructions our other crate lines come with, partly because this crate line leans towards easier instructions via video, and partly to help reduce our environmental impact by using less paper. As for the follow-up from the agent who assisted you, because you invited our team to follow up with you regarding your score, the agent was simply trying to better understand what they could have done differently to earn a better score from you. As our team prides itself on the service provided to customers, when a negative survey is received without feedback that could help the agent improve their performance, sometimes they will reach out for more information. Please accept our apologies if you found this outreach to be offensive or inappropriate. We'll follow up with the agent on how to handle situations like your beter in the future.
L
Lani Redinger · 写过 1 条评价 · 体验于 2026-05-24 ·
★★★★★
我们的套件中有一个零件坏了，它……
我们的套件中的一个零件损坏了，只用了两封电子邮件就解决了，并且替换零件正在运送中。
KiwiCo 回复2026-05-27
Glad we can help!
D
David Levinson · 写过 1 条评价 · 体验于 2026-05-25 ·
★★★★★
感谢您更换损坏的部件...
感谢您如此迅速地更换损坏的部件。请求零件和处理订单的过程非常顺利。
KiwiCo 回复2026-05-26
You're very welcome! Glad we can assist. Thanks for your feedback!
Hi there and thanks for reaching out. We're sorry to hear that your experience does not meet expectations. We want to thank you for being a long-time subscriber for the past year. It looks like this incident of not receiving a crate for the months of March and April is due to a technical system error on your new subscription that was purchased in February 2026 and we have not have any prior contact regarding this until today. We can assure you that the issue has been resolved and a March and April crate has been set to ship out soon. Thanks again for letting us know and reach out if you have additional questions.
Update:
Thanks for letting us know! We've sent you a follow-up email regarding the tracking of those recent replacement crates. If you have any questions or concerns, please let us know.
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