KiwiCo

Hi there and thanks for reaching out. We apologize if our service did not meet expectations. We'd be happy to clarify and provide additional information. In reviewing your account, it looks like you've purchased a 12-month Pay-As-You Go subscription during Black Friday. (Please see invoice) This contract option allows customers to pay monthly, per crate at a discounted rate. We're sorry if there is any confusion regarding what was selected at the time of checkout. We see that you've turned off the auto-renewal feature on 1/8/26, however this does not cancel the 12-month Pay-As-you Go contract. After reaching out to our team, we can confirm that your subscription is canceled and there will be no further charges. In regards to your refund request for the second shipped crate, since you'd opened a chargeback dispute with your bank, the funds are held up at this time by your bank. We are unable to process the refund on our end until the bank makes it decision on this dispute. We advise you to check in with your bank. Please reach out to our team if there is anything else we can help with. Thanks again for taking your time and providing this feedback.

Thanks so much for letting us know - Happy we could help!

Thanks for your great feedback!

Hi there and thank for reaching out. We're sorry to hear about your delayed crate. We'd be happy to further take a look at your subscription. We had requested additional information and hope to hear back soon! Update: Thanks for getting back to us! In reviewing, there was an error which prevented the crate from going out in March, however, we can confirm that the April Crate is now processing and will be shipped out soon. The issue is resolved and your crates will process and ship out every month going forward. We want to thank you again for your feedback and patience. Please feel free to check in with our team if you have additional questions or concern.

Happy to help. Thanks for your great feedback!

So glad we can help. Thanks for your great feedback!

Thanks for your great feedback!

Thanks for your feedback. Happy we can help!

Thanks so much for letting us know!

非常感谢您告知我们。我们会将您的反馈分享给产品团队以及客服团队。

感谢您的好评反馈。很高兴我们能帮到您！

您好，感谢您提供宝贵的反馈。关于我们的订阅服务，我们的退货政策不允许退货，但我们很乐意进一步协助您。我们已请求更多信息，希望能尽快收到您的回复！

您好，感谢您联系我们。很抱歉得知您收到了重复的箱子。经核查，您似乎为同一个孩子购买了两份订阅。关于我们的订阅服务，我们无法保证同一家庭的孩子每月会收到两个不同或相同的箱子。为了解决这个问题，您可以将其中一份订阅换成其他箱子主题以避免重复。自您联系我们以来，我们可以确认其中一份订阅已取消，我们的团队已退还了最近一个箱子的费用。如果您还有其他问题，请告知我们的团队，以便我们进一步协助您。再次感谢您的时间和反馈。

感谢您分享反馈。很高兴听到我们能在订阅方面帮到您。

非常感谢您与我们分享您的体验。很高兴听到我们能快速帮您解决问题！

很高兴听到我们在发货前就修正了地址！感谢您分享反馈。

非常感谢您的评价！很高兴听到我们响应迅速！

很高兴能快速帮到您。再次感谢您联系我们！

能为您服务是我们的荣幸！感谢您的评价！

很高兴能帮到您。感谢您的反馈！