Moon Magic

Shipping and adding date backwrads !!2024

spending that much and having to pay for shipping !

Order process seemed ok though had to…

Order process seemed ok though had to input address manually as it didn’t pop up, also had to input card details twice, hope all will go through alright. Nice to be offered discount.

To son ro answer because its the first…

To son ro answer because its the first time but i hope thats is so good like it looks

All went well so far

All went well so far - but it’s A-I as we all know. There was no options to explore and connect with a real human if it didn’t?

I could not use the welcome 10% off you…

I could not use the welcome 10% off you sent me. That was frustrating as a new customer.

Ok but…

Limited shipping options and basket kept emptying

Gudi Grange英国 · 写过 9 条评价 · 已认证 · 体验于 2024-10-19 · 发表于 2024-10-19

The jewellery looks so beautiful

The jewellery looks so beautiful, I can hardly wait for my delivery. 🥹

I have choose another stone but on the…

I have choose another stone but on the end I found out it different

Nice and fast

cheryl craven澳大利亚 · 写过 2 条评价 · 体验于 2024-10-17 · 发表于 2024-10-16

Mainly good 🤍

Ordered four bracelets as presents for my Bridesmaids. Two arrived in the square boxes. Then a week later the other two arrived. Both bracelets in one round gift box. Considering I emailed prior to purchase to confirm four individual gift boxes and paid extra to ensure a gift bag for each bridesmaid I was disappointed when they arrived like this. I emailed customer services who first wanted pictures before they could send my query to thier ‘team’ to find a solution. Not sure how hard it is to send another box. How they expect to gift two people a bracelet in one box I have no idea. Customer service after purchase has been slow and poor. Emailed and requested info on the refund/returns process. Hopefully the responses are better. ***EDIT** Head of Customer Services contacted me and found a solution to sending me the box needed but also a way to make sure they all match. Additionally a necklace has been included as a way of addressing the mistake. Hopefully all are perfect. Seda the lady that contacted me was great in her communication and I couldn’t fault her approach. I look forward to receiving my items. They turned it around and the review has been changed from 2* to 4* to reflect that.

Good contact but poor quality

The contact with company was good. I was informed about my order status and I got notification when it was send. But the ring itself is very poor quality. "Gold" started to come off after 3 weeks of wearing. For this price you can get something a way better... Ouch. You are missing my order number. No problem. Here it is! Order: 550900 Date: September 15, 2024

Maybe put clearer information when it…

Maybe put clearer information when it comes to payment, the site says that you can pay in 4 installments when paying with pay pal, I just got charged the whole amount. Had I known that, I would've planned better my purchase.

I love their product but dislike the…

I love their product but dislike the fact that I ordered this necklace last week and they’ve only made the shipping label. Hasn’t even gotten to USPS yet and it’s my daughter’s birthday today. Thanks for the procrastination. It’s so much appreciated!

Ellie Shaw英国 · 写过 1 条评价 · 体验于 2024-10-01 · 发表于 2024-10-01

broke after less than a year

broke after less than a year. warranty is useless. my opal ring cracked and had small chips in it within 2 weeks of wear …no problem, apparently thats normal wear and tear. wasn't expecting a chunk of the stone to come out a couple of months later. however upon my partner contacting customer services as we had a 2 year warranty, apparently a chunk of the stone missing is ALSO normal wear and tear. waste of money really

I love my ring but the box came dirty

I love my ring but the box came dirty. I didn’t know what the substance was on the box so I threw it away. Such a shame it was a very pretty box. I’m also waiting for my earrings to come. The items shipped from 2 separate locations. Would have been nice to have an update about my earrings.

Updated: o.k items and o.k customer service

I bought a ring for a reasonable price, approximately $90 CAD in November of 2023. I wore it often since then, taking it off when spending alot of time in water, not using harsh chemicals on it, not sleeping with it, etc. In August this year, one of the gems came out and was lost. I contacted their customer service since they supposedly have a 2 year warranty. They told me that that is considered normal wear and tear. I would not recommend if you want to wear it daily BUT a customer service representative offered me a much better solution after I voiced my concern, finally allowing me to replace the ring for something of equal value. If you get the items on sale, it’s a good deal for very pretty jewlery.

I'm pretty disappointed with my…

I'm pretty disappointed with my purchases from moon magic. First, the "sterling silver crown jacket ring" that I ordered lost one of the baguette stones on only my third time wearing, but it was not eligible for return. Second, the beautiful "Spotlight" moonstone necklace, which has a herringbone chain and is designed to sit flat, literally never sits flat. The flat chain twists after I put it on, presumably because when it was attached to the stone it was twisted and not checked. Additionally, the clasp was attached upside-down, making it difficult to even put on. Then once I get it on, it doesn't lay flat. Doesn't matter what I do, or whether I try to twist it the other direction to counteract the natural twist in the chain--it flips up and twists. Third, both "moonstone" items that I received aren't actually moonstone. They were both white Labradorite, which is sometimes called "rainbow moonstone" for marketing purposes, but is fundamentally a different stone. If they'd referred to it as rainbow moonstone, then I would have known what I'm buying was not actual moonstone. I like white Labradorite, so it's fine, but I just think it's important to be accurate about what you're actually selling. On the bright side, the Purity "moonstone" (i.e. white Labradorite) ring that I ordered is pretty, and I wear it all the time. But I'm bummed that 2 items in my order broke right away or can't really be worn because it was constructed oddly. I'm going to try taking the necklace to a local jeweler and see if they can fix it. But I have no idea how costly it'll be :/. I might also try to repair the crown ring one day, but would need to find a replacement stone in the correct size, first. The earrings I ordered are fine. Smaller than I thought they'd be, and the stones are pretty dull. Too much hassle though. The jewelry should have been better made.

Claire Barraud英国 · 写过 3 条评价 · 体验于 2024-09-19 · 发表于 2024-09-19

Snapped after a few wears!

I have increased my rating to 3 stars as they have now rectified the issue. Edit: In response to your reply, you have NOT offered your best resolution. You have not accepted any responsibility for this clearly FAULTY item, and have refused to replace it or refund it. You have offered 20% off another ring. Why would I spend more money on company that do not care about quality,or their customers. Absolutely disgusting. The ring I purchased for my daughters18th lost all its colour and snapped after a handful of wears. They refused to replace it. Awful quality and dreadful customer services.

I ordered the moonstone floating heart…

I ordered the moonstone floating heart necklace and I’m really not happy with how cheap the plastic band looks

Ordered a size 8 ring received a size 6