Founded in 2009, myChway has been playing an important role in beauty machine industry, including cavitation machine, facial care, breast & butt enlargement and more. myChway has a strong R&D team developed many such great beauty tool model that clients love.Now myChway is selling her items in major marketplaces, such as eBay, Amazon and her own website. She has has tons of clients from the world.Meanwhile,myChway is a professional one-stop solution provider on beauty tool. At myChway, you will learn more about beauty business model other than beauty tool. Resonsibility. Sincerity. Share. Win-Win.
I ordered the S Shape and only half the device works. I emailed them and got a response that day and was asked to send a video of the issue. I did that and now they have ghosted me. I have tried every form of contact I could find. Nothing!! I just want either a new machine or a refund. I’ll send the POS back. I will never do business with a foreign company on such a big purchase again. If anyone figured out how to get a response or what to do about the lack of response please let us all know! It’s been 4 days now since I received the machine.
mychway.shop 回复2023-02-13
Dear Holly,
We want to extend our apologies for any inconvenience caused to you.
All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction.
Please rest assured that we provide customers with a "30-day product return guarantee" (calculated from the date of receipt).
You can review our return policy below:
https://mychway.shop/return-policy/
We have provided you with a solution.
Please kindly reply to the email we have sent to you regarding your particular case.
Best regards,
mychway.shop Support Team
We have ordered 2 machines and they were sent back due to the delivery company not delivering to this address. How ever once we try to contact customer service the line was not working. We are just tryna to receive the product to start up my business. Please help
mychway.shop 回复2023-02-10
Dear Gerald ,
We regret to know that your haven't recived your package yet.
Please kindly rest assured that we will try our best to assist you.
Please offer us your order number or you can contact our support team at [email protected].
We will check the order status and provide you with an effective solution once we receive your confirmation.
Thank you very much for your patience and understanding.
Best Regards,
I ordered a 7 in 1 cavitation machine almost 2 weeks ago and have not received it. I’ve been using the live chat on the app for the past WEEK straight and nobody will respond to me at all!!! I ordered this to begin my new business and it took me months to save up the money. I have a newborn to take care of and now I’m FURIOUS. I tried calling their phone number and it said it’s a non working number. I am really really disappointed. I tried the the first time you buy my machine off off ebay and it never arrived, at least I was refunded my entire purchase amount. They offered for me to get an upgrade at a lower cost and I basically told them to shove it, and was not going to waste my time and money again, that I would go to a reputable company Mychway- GO FIGURE! As of this moment I have no tracking information, no money, no machine, no way to contact them! I tried canceling my order but there’s no response. I’m going to get my money back or a machine one way or the other. I am just so appalled and so disheartened. I thought they were a reputable company I could trust. They are a corporate entity what business do they have taking the measley amount of money from one individual, just trying their best to make money bc I’m the sole provider for my family!!!? If anyone has any suggestions or information on how to go about handling this or how I can reach a live person, please reach out to me. Thank you. On the off chance that Mychway responds to me and makes this right, I will write an updated review thanking them.
mychway.shop 回复2023-01-28
Dear Jess,
First of all, we want to extend our apologies for the inconvenience caused to you.
Please note that we are out of the office from Jan 21st to Jan.28th due to the Chinese New Year.
There may be a delay in responding to your email, but we will do our best to get back to you soon.
Please offer us your order number or you can directly contact us at [email protected].
Once we receive your information, we will provide you with an effective solution.
Best regards
Horrible I have tried to contact the company my All the means they provided and no one gets back to me. I am throughout disappointed with the product and would like to return and no one will get back to me. I have emailed them 5 times , tried calling and tried WhatsApp unsuccessfully.
mychway.shop 回复2022-12-27
Dear Hailey,
We are sorry for this inconvenience and empathize with your situation.
Please kindly rest assured that we will try our best to assist you.
We have followed up on your case and provided you with a solution in the email. Please kindly check it and reply to us.
Once again, we sincerely apologize for the inconvenience caused to you and thank you very much for your patience and understanding.
Best regards
Machine never arrived after weeks of waiting and keep having to contact mychways. They first said been shipped and after two weeks it turns out it never has been shipped. After multiple attempts of requesting a refund, been told they will transfer the refund. A week has passed and no money. Tried to contact them again and they ignore the emails. I tried live chat and just been ignored over and over again. Anyone got any advice what I can do in this situation?
It's a scam, please save yourself the hassle and order from a proper website.
mychway.shop 回复2022-12-08
Dear Cherry,
We are sorry to know that you haven't received your package yet, and please rest assured that we will try our best to assist you.
Would you please give us your order number or email us at [email protected] with the subject line “complaint from the Trustpilot review" at your earliest convenience so a member of our team can assist?
We will provide you with an effective solution once we get your reply.
Once again, we apologize for any inconvenience caused and thank you very much for your patience.
Best regards
This company was very responsive during shipping lets see if it continues..…
This company was very responsive during the purchase. They check in during the process and after to see if you are a happy customer. In my opinion, they do work pretty hard for a 5 star review. I received my machine a couple months back and everything was great until all handles stopped working and there is a louder sucking noise coming from the chin handle connector. I am reaching out here, as well as ebay to see if the level of customer service continues. I was pretty happy with initial communication. I am looking to make a purchase for something different depending on customer service goes. I will be back to update my experience.
Good customer service. Were able to answer all questions. Not a lot of data about machine yet, so far working.
Tiny problem-no instruction manual inside of the box. Received an e-mail with the link. Instruction video that was mentioned upon purchasing nowhere to be found.
Customer service: Initial review and updated review
INITIAL REVIEW (2 stars): There were no instructions for how to assemble anything or how to even use the machine. I emailed asking for instructions and got no response. The only email I received was to ask me to confirm I received the machine. After that, nothing. Terrible customer service.
UPDATED REVIEW (4 stars): Within 12 hours of posting my initial review, I was contacted by the seller and provided with the machine's instruction manual and YouTube video via email and WhatsApp. Additionally, the seller apologized for the oversight.
Customer Service: moderate to fast response. I had to update about the shipment twice as it was delayed. However, they took ownership and kept in contact with me after I addressed my concerns. It took about 13 business days to ship to Canada.
Machine: I initially wanted to purchase the laser lipo machine as I have done it at a salon in the past and had successful response. However, a representation recommend me the cavitation machine for my particular body goals.
Pro: I had seen a friend recently that I haven’t seen in months and the first thing he said to me was “wow, you lost a lot of weight!” I am on week 10. Keep in mind, I have significantly reduced my diet, regularly do resistant/body weight training 4x’s a week. In my experience, to get the full result, a healthy lifestyle needs to be included for maximum results.
Cons: As much as I love my machine, the only thing that I don’t like is the duration it takes to work on one area. I have 3 specific area’s which means it takes 3 hours of my time, twice a week. In addition, it is difficult to get hard to reach areas like the back or armpit fat. If I had to purchase again, I would get the laser lipo as you don’t need to use the handle and swipe it over your flab over and over again which can get tiring. With the laser lipo, you would just need to put the paddles on the area, strap it on with the belt to keep it in place, and let the machine do the work while you hands are free to do other things.
Overall, I had a dream pleasant experience.
In my experience, it is a legitimate company with quality products.
I would purchase from the company again in the future.😊
They sent a machine that is very poorly made and does not even work! I got the 6 in 1 lipocavitation machine, which is by all means not cheap at all.
They were quite responsive initially when I was considering buying the product but AS SOON AS I purchased it and then emailed them that it did not work once I got it - RADIO SILENCE! This is a scam of company. I would stay far far away. If there were any way to file a legal complaint, I would. I am nearly certain that all the positive reviews are fake and they have paid people or companies to write good reviews. In fact, once they had emailed me once the item had delivered to ask me to write a 5-star review with an incentive to get a certain discount on future purchases.
Ordered 2 personal machines. One the handle looked cheap and looks like it's about to split in half. The plastic looks like it's not glued or attached correctly and looks like it's broken and loose. The second machine came with the wrong plug, was not a US compatible one. Sent email and their suggestion was for me to purchase the the right plug and they would reimburse me. I said no it was their error and they need to make it right. That machine also looks cheap and came with no owners manual or how to use it. Can't request to return them because I have to pay Shipping back to China. So I am stuck with 2 machines that are cheap and can't use. Still haven't received the plug.
On their website it says delivery in 3-5 business days that is why I paid more instead of other sites to have my machine shipped to me quicker. Then I get a notice stating that after 3-4 days they are ready to ship and it will get to me by another 5-7 business days. I am not happy at all! I would have gone somewhere else. This is false advertisement!!! I tried reaching out to them on IG and also WhatsApp as they said this would be a faster response yet I haven't heard back from them at all. Very disappointed.
mychway.shop 回复2022-10-19
Hey Nguyen, apologies. Due to some force majeure factors, we cannot provide support. We have been forced to quarantine for the past ten days because of COVID. we are very sorry about that
I’m very dissatisfied… after the amount spent on machine , seems like I’ve got a used machine. It is all scratched up on the top of it!
mychway.shop 回复2022-10-22
Hi dear, our machine is all brand new machine and checking well before ship out, your s shape machine also customized logo, so its not a used machine, our customer service also email you several times but no reply from your side, could you double check and email me back if you need further help? thanks.
I’m just waiting now on my return , to be as smooth as possible … other than that the company is reliable Sven though is located in China
mychway.shop 回复2022-09-21
Hey Anabell , sorry for delay reply sometime we have time difference in China and you are in USA. Our customer service already contact you by Call and send message by Whatsapp , and you replied and agreed to process return and refund, return shipping label will send you asap please check in time, thank you.
Hello, I've ordered great products from here before! I received my product in a timely manner! I'm satisfied with the product, other than I didn't receive any directions. Thanks again
I ordered and received double handle cool sculpting Machine. I first received machine and display screen did not work. They sent me a new machine. However one handle I am not able to attach / I was asked to send a video showing it did not latch. I sent two videos and Serena from Mychway refuses to answer emails or replace
mychway.shop 回复2022-08-08
Hey Renae, apologies. We have just double checked with our customer service team regarding to your problem. We commit to communicating with you via email. Could you please double check your spam folder and see if there's an email landed? We are happy to solve your problems.
I placed an order on the 9/7/22 for a home cavitation device but because I was evaluating 2 devices, I ordered the wrong item. I immediately contacted customer service via the Live Chat and explained the problem and asked them to stop processing the order and to change the item as I’d ordered the wrong one. The payment using their 2022 code remained unchanged so it should have been a simple swap. It’s been 11hrs and I’m still waiting on a reply to my emails and no agent has come forth on their LIVE CHAT and offered ANY assistance. I’ve emailed sales and my email bounced back. I’ve emailed marketing and no response. I’ve accessed the LIVE CHAT 4 TIMES today and I can’t get one agent to assist me. I don’t know how there are reviews citing ‘excellent customer service’ because my experience has been worse than disappointing. I’m now at a loss what to do? :(
mychway.shop 回复2022-07-11
Hey there Deborah, apologize. Since we don't have enough manpower on weekends, Reponse from customer service may delay.We have pushed our customer service regarding this.They will contact you as soon as possible today. Apologize again
Hey Joan, apologize that we have causeed this trouble. Just double checked with our logistics department that the USD970 is real value for the emsculpt machine, we just put USD597 on parcel invoice is for easy and fast to pass the customs check, if too high maybe cause a high tax fee for your end. This is what we thought.
We also send you a real value invoice by email and whatsapp.
Apologize again for this trouble
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