Founded in 2013, Nihaojewelry is a professional online wholesale jewelry marketplace. Offering over 10M+ SKUs with no minimum order requirement and factory-direct pricing, it helps small businesses access diverse, stable inventory at lower turnover costs. To support this, we partner with 4,000+ factories and also operate our own factory dedicated to professional design and manufacturing.We empower diverse business models across all growth stages, from ambitious startups taking their first steps to established global enterprises. Our flexible solutions cater to street vendors, influencers, social sellers, e-commerce stores, dropshippers, boutiques, wholesalers, distributors, and independent designers.The company owns its own factory, focusing on design and production. It implements a two-step quality inspection process using high-quality materials, including 304 stainless steel, 925 sterling silver, and moissanite, as well as selected 316L stainless steel and alloy metals. Most products feature PVD plating technology, ensuring durability, water resistance, and long-lasting color. Through centralized procurement, Nihaojewelry provides highly competitive prices, with most items priced between $1 and $3. Over 10,000+ new SKUs are added daily across 1000+ categories, keeping up with trends on Instagram, TikTok, YouTube, Facebook, Pinterest, and other social media platforms, enabling faster sales growth and higher profits.Our professional account managers are available 7*24H and have served 1,000k+ clients across 100+ countries and regions, delivering over 20M+ orders. We are committed to making your jewelry business easier to start and faster to grow.
Reviewers overwhelmingly had a great experience with this company, expressing high satisfaction with their overall purchases and transactions. Customers frequently praise the remarkably affordable prices, beautiful designs, and the impressively wide variety of available items. People also highlight the outstanding quality of the jewelry, careful protective packaging, and consistently reliable delivery services.
However, some people mentioned frustrating issues with missing items from orders, damaged goods upon arrival, or unexpected delivery delays. A few reviewers additionally noted that certain clothing items ran small or that specific products tarnished quickly after use. Despite these specific drawbacks, the general sentiment remains overwhelmingly positive among buyers who plan to order again.
I ordered on this website over usd270 on items but it said the payment did not go through. Though, the amount was debited from my account. I emailed them and they ask for proof from the bank which I sent. Since, I have not received any response.
To give an update the finally responded by saying most of them are on vacation and that they will reply after spring break
Nihao Jewelry 回复2022-02-07
Hi We are sorry about for the late reply , because we have a Chinese srping festival from Jan 30th to Feb 6th , we can not reply it in time but now we back to work , could you pls advise the order number for checking that ? If you have any questions , please email her order number to [email protected] or add this WhatsApp +86 15381023751, our service manager will get involved in her case.
to give an update this transaction I…they only write to me so that I can remove the bad Reviews I lost my money the jewels are black and kept because I am not going to use or give anything away
to give an update on this transaction I lost my money I asked to replace the garments I did not receive an answer and suddenly they closed my case ... 147.33 thrown away I cannot use the garments they turned black and what is described on your page does not It is the final product ... update January 7 2022 do not buy here
Nihao Jewelry 回复2022-01-11
Dear customer, sorry, do you contact your advisor? If she can't help you solve the problem, please email her order number to [email protected] or add this WhatsApp +86 15381023751, our service manager will get involved in her case.
Horrible service and defective earrings. This company is a scam. Tried to work through thier ticketing system to correct the situation and the ticket was closed with no contact. Tried getting a refund through PayPal and they want the defective product sent back at an additional expense for a refund. Not only did they delay my business plans by providing a defective product but they have been shady in communicating and making me feel like I am in the wrong. The company looks legitimate but really is just a scam.
Nihao Jewelry 回复2022-01-11
Dear customer, sorry, do you contact your advisor? If she can't help you solve the problem, please email her order number to [email protected] or add this WhatsApp +86 15381023751, our service manager will get involved in her case.
I really like the application, it is very easy to use. In it I find a large number of articles, many of them are of excellent quality and others a bit simple. The deliveries are in the indicated time and in my opinion a very safe purchase. I give it 4 stars for the shipping cost at a very high price.
All I wrote is the truth. It happened to me and no one of you care for fix these issues. Just gave me an stupid excuse, not make sense or reasonable answers.
Thank you for your reply on it, it shows people a lot that you don’t fix an issues for your customers but just make an excuse on the problem.
For what you replied back to me. It’s all explained why I need to write that reviews.
Seems you don’t understand or trying to not understand or just ignore what I was saying. Read all what I reviewed or everything I wrote you a million times more. You might understand why I did it.
You don’t solve the problems in smart way my friends.
Told you. I don’t ask you for anything special, I don’t want you to get advantage on you. You no need to give me anything. You no need to treat me more special than another customer. BUT I don’t like people cheating or betray me. Don’t treat me like an idiot person.
Don’t earning money in this way by not return money for shipping for a shortage product or asking more for it later on after your customers agreed and paid.
I have been royalty for you since then. But you return me this problem.
Solve what is the point of problem such as how to calculate the exact rate of shipping in your website. When the customer saw it and they agreed to pay it. That’s the final and you must take care of it or be responsible for it if something wrong happens later. Not your customers!!! ( that’s why I’m not willing to pay more when you asked me to pay)
If you charge by weight, it must be by weight, not dimensions. If the product is shortage. You must return a money back for that shortage product and itself shipping fee.
If you don’t return the shipping fee as in my cases (twice) it means you lied your customer to pay for full weight of products but you send them with a shortage weight which is not what the customer agreed to pay on the day they ordered it. (That’s why it’s not make sense that you don’t return me to the shipping fee for almost half of full order weight missing.
No any company in this world do this thing, just you Nihao Jewelry.
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Read this everyone!!
Nihao replied = Hi All i reply is truth , my colleague explanied clearly
First you purchased some earrings that with boxes, it occupied more space and the shipping company chagred us by the volumetrice weight not the dead weight,thats why the order have a shipping difference.The people who do international business know how the shipping company charge the shipping fee.
ME= BUT YOU charged your customers by weight in your website. You let the customers choosing the shipping fee/types and paid for it on the day they ordered it. You can’t asking for more money for it. THIS IS THE WAY YOU ARE DECEIVING YOUR CUSTOMERS AND EARN MORE MONEY FOR THIS TRICKY THING. If you think the shipping fee calculation in your website is not right for you. What you need to do is fixing it to be the right calculation with your shipping company then put in your website when your customers will order it.
BUT You just let it be and asking more money later or don’t return a money to your customers in this way. You show that you intend it to be in this way to deceive your customers to order and pay you a money then after 10 days you just ask for more money and can not cancel the order. It’s what the scam does.
NIHAO replied = Second The shipping cost you originally paid for this order is not enough by itself what we need paid to the shipping company. We piad nearly about 80 US dollars to send out your package. And you are not willing to pay for the differenc but finnally we ship items to you without charge you anything
so there is no shipping cost for shortage items
ME= OF COURSE I AM NOT WILLING TO PAY BECAUSE I PAID WHAT I AGREED TO PAY ON THE DAY I ORDERED IT. IF THIS AMOUNT SHOWED ME ON THAT DAY, I WON’T ORDER IT DEFINITELY OR IF I AGREE WITH IT, I WOULD PAY SINCE THAT DAY. SO WHATEVER YOU PUT IN YOUR WEBSITE IS YOUR PROMISES THAT THE CUSTOMERS WILL GET WHATEVER THEY ORDERED AND AGREED TO PAY FOR A SHIPPING FEE WHICH COMES WITH THAT ORDER.
IF YOU CAN NOT DO IT. IT MEANS YOU ARE A LIAR, A BIG LAIR 😡🤬
Nihao Jewelry 回复2021-12-10
Hi All i reply is truth , my colleague explanied clearly
First you purchased some earrings that with boxes, it occupied more space and the shipping company chagred us by the volumetrice weight not the dead weight,thats why the order have a shipping difference.The people who do international business know how the shipping company charge the shipping fee.
Second The shipping cost you originally paid for this order is not enough by itself what we need paid to the shipping company. We piad nearly about 80 US dollars to send out your package. And you are not willing to pay for the differenc but finnally we ship items to you without charge you anything
so there is no shipping cost for shortage items .
Read this before purchasing.
Very reluctant after-sales staff.
Nihao takes more than a month to process refund.
As a small growing business, every penny matters. We purchased many hair claws but nearly half of them arrived scratched and we were charged for items that did not even arrive. Those damaged items clearly looks like it has been used. We submitted a dispute regarding those damaged ones. They took a month to reply and told to message on Whatsapp. We did. But no one was informed about it. We had to repeat what went wrong multiple times yet the after-sales staff ignores whatever we say. The after-sales staff requested for videos of the scratches so we did took clear shots and videos of the damages and sent it to her. However, she comes up with other excuses trying not to refund and says “i don have other mean , just sosososo tired to help you solve”. The first day when she replied to our message she says “I’m leaving work so ill help tmr”. The after-sale staff keeps on delaying until we sent her the videos but she says she is tired of helping us and still does not want to refund although there were enough evidence of the damages so we told her “Then we will email another nihao stuff about this”. After this, this staff says “no don, now is weekend, they don work”. We did not reply to her as she was not willing to progress anything. However, after 10 minutes, she sends a message saying “we refound u 30%, at most, this all we can refound u at most” (meaning [nihao] will refund us 30% and that’s the most amount they can refund back to us). Although we received the refund only for the damaged items after all these delays, this staff thinks we were impolite to email another Nihao staff regarding her being reluctant to solve this issue as she says “Please be polite, it’s impolite to negotiate compensation for chatting behind the scenes”. We are not too sure what she was trying to say, but yes we did email with a screenshot of the after-sale staff conversation to another Nihao staff about this conversation between us and the re-sale staff. Somehow she found the screenshot and told us this. We are not too sure if she deleted the email so that other staffs don’t see it. Nonetheless, we are extremely disappointed regarding the conversation with the after-sale staff, very poor customer service and takes very long delays to gain our refund. (We still did not receive refund for the items we were charged but did not arrive). Honestly, they have variety of products and are nice but we are deeply disappointed with the experiences we had with the after-sales and makes us consider looking for another wholesaler.
Nihao Jewelry 回复2021-12-06
Dear customer, sorry, do you contact your advisor? If she can't help you solve the problem, please email her order number to [email protected] or add this WhatsApp +86 15381023751, our service manager will get involved in her case.
Well i star my little company Markos joyería. Whit nihao and Is working good. Nihao and especial the custumer services help me a lot. I have Yolanda she help me to change my password and give me some information about coupon. Little by little I hope keep doing more business with nihao..o wherever person who is in charge Whit the gift don't be cheeper ok and the future.
DO NOT USE THEM..USE ALIBABA..you get what you pay for Jewelry is extremely cheap..it takes 2 month to receive the cheap jewelry but Alibaba will get your product to you within weeks and that's without paying for Express shipping. And the funny part Alibaba comes from China as well but somehow they can get you your product fast even during the holiday season. So save yourself the headache and pain chose ALIBABA
Nihao Jewelry 回复2021-11-22
Hi First the shipping way you choose by sea , and the shipping time need 25-35 working days, you can check the shipping fee , if you choose the way by fedex , the shipping fee will not be so cheap of your order , and your advisor explained why the is long. Also this package when it arrive at the USA seaport and pick up by the local fedex can shows the tracking info
I got my very first order, placed on the 6th and delivered on the 18. Pretty fast based on we’re I live. Great product, quality good not great but it’s what I paid for . I’ll ordered again some other products!
Satisfied!
to give an update on this transaction I lost my money I asked to replace the garments I did not receive an answer and suddenly they closed my case ... 147.33 thrown away I cannot use the garments they turned black and what is described on your page does not It is the final product ... update January 7 2022 do not buy here
would like to have given a good Reviews but I lost my money to start I understand the time is long ... but it is not sad the jewels arrived some blackened rings that were not like in the photos very thin chain with broken links in addition to sending many writings To find a solution they closed the case without giving explanations and without solving ... I lost the money, it only remains that my credit card can help because I have all the merchandise turning black without being able to use it ready to send to Nihao ... I asked them to Nihao that they return the money and nothing now they ask for a good review if they want photos let me knowto give an update on this transaction I lost my money I asked to replace the garments I did not receive an answer and suddenly they closed my case ...
Nihao Jewelry 回复2021-11-18
Dear customer, sorry, do you contact your advisor? If she can't help you solve the problem, please email her order number to [email protected] or add this WhatsApp +86 15381023751, our service manager will get involved in her case.
Unfortunately, you get what you pay for. My first order had damaged quality jewelry. I let it go and ordered a second time hoping it was a one time fluke. I received broken items on my second order. Customer service blamed transportation over what clearly is a quality issue. They wanted to refund me a percentage. The quality is questionable. Proceed with extreme caution.
Nihao Jewelry 回复2021-11-12
Dear customer, sorry, do you contact your advisor? If she can't help you solve the problem, please email her order number to [email protected] or add this WhatsApp +86 15381023751, our service manager will get involved in her case.
There is a lot of things, the prices are the best, there’s only one thing that I don’t like :( some things hasn’t the correct description for the material
If I can give this ZERO stars I would. THESE PEOPLE ARE BIG TIME SCAMMERS I ORDER TWO PIECES JUST TO TEST SHIPPING AND DELIVERY TIME BEFORE I ORDERED IN BULK FOR MY BUSINESS. I NEVER RECEIVED MY ITEM I HAVE BEEN WAITING FOR A MONTH CHECKING MY MAILBOX ALMOST EVERYDAY NOTHING. I contacted one of the online support agents they lied and said the day the tracking says it was delivered is the day its being shipped out and then today tossed me back and forth from advisor to advisor I'm literally sitting there watching one of the advisor changing the settings from business account to a standard whatsapp account. the other advisor responded to me with "I guess this is your order" poor communication BIG SCAMMERS DO NOT BUY FROM THEM THEY WILL ONLY STEAL YOUR MONEY!!!!
Nihao Jewelry 回复2021-11-05
Dear customer, sorry, do you contact your advisor? If she can't help you solve the problem, please email her order number to [email protected] or add this WhatsApp +86 15381023751, our service manager will get involved in her case.
Original review: I received my large order of items, buying 925 sterling silver, and they tarnished within a matter of days. The worst quality. Do not go near this company if you are planning to resell in your business. I asked for a refund (which took forever for them to agree to) for the bad quality and they made me pay for postage and didn’t refund me my full amount even though they agreed to, months of conversing and they were so bad at communicating. Such a headache please don’t use them.
In response to Nihao Jewelry Reply:
I recorded in detail the full refund of items, quantity and price, and kept a copy for myself, I even referred to bank statement of how much came out, and it was not a full refund. I have been disputing this with colleague for a month, and I was given several different reasons for the refund being less than I documented. And after I proved wrong every reason, None of the reasons were correct. Your custom service was shocking and unfair. I told your colleague I would have to write a bad review, because of how bad the experience was, your quality was the worst I’ve seen in my years of business & at my expense I had to send the faulty items back, plus the refund which was partial and not full for items returned.
Nihao Jewelry 回复2021-11-02
Hi
I checked with my colleague , we do have refunded you in full for the damaged and returned items. And we have the record of refund transaction.
Nihao is the worst supplier, I have ever worked with.
I have been in business for 20+ years and Nihao is the worst supplier I have ever worked with.
QUICK SUMMARY.
1)This company tricks/scams you into larger purchases by offering discounts.
2)Takes the discounts away when they can not supply the product.
3)Keeps extra shipping fees you paid for the product they did not ship.
4)Require you to use this partial refund as a credit on their site.
5)Charging even more shipping to re-spend your money on site.
6)Sales Reps Jane/Francis scam you further by charging you fees for an actual refund or try to force you to commit fraud.
7)They don’t ship products for weeks despite their claims otherwise.
8)They make no true Apologies/Acknowledgements/Adjustments for their poor business practices, lack of supply, nor lies about handling times.
9)One way or another it is going to cost you more than you agreed at the time of purchase, to do business with this company.
10)6 months later you like me will likely still be going in the same circle with the same person.
This company should not even suggest that I retract my HONEST EXPERIENCE. I can prove everything I am stating, and I will not change my opinion. I have spent hundreds of hours and sent over 100 e-mails and I get the same response every time from the same JANE/FRANCIS.
READ ON FOR MORE DETAILS
I would rate them a -negative 5 if I could for scam and Fraud. My first ORDER #NHUS210120267336 was placed on Jan 20, 2021, for $1336.87 US after discounts for purchases over $1000. with $326.30 for 7-9 days (4-6 on the invoice) DSL shipping (NIHAO promise 24–48-hour processing) 13 days just to ship my order with no compensations. Of course, they were on Vacation (seems they are always on vacation I have gotten this excuse multiple times). My order did not ship till Feb 2nd, my order was shorted 92 out-of-stock items, totaling $131.50. I contacted them they stated they gave me an account credit. Although they only credited my account $126.67 for the product and nothing for the extra $55-$65. I paid for the DSL shipping. When I addressed them about this, I was told my order no longer qualified for the discount applied to my purchase because it no longer meets the $1000. purchase requirement for the discount given at the time of my $1010. product purchased after discounts. In addition, the account credit would not apply to future shipping. I was told when I was ready to place my refund/replacement order to contact my advisor to get a shipping adjustment. Which I did I was strung along then told the site would offer a shipping discount in a couple of days to wait and place my order then. I stated this was not acceptable as my shipping cost had not been refunded, I was then issued only a $20 account credit for standard shipping, not the DSL I paid for, and even worse you are not allowed to use account credit on shipping. After getting the run around I had no interest in placing another order with this company to recover my money was going to cost me an additional $50. to ship the new order with standard shipping. What if product from the new order was out of stock and again, I did not receive my full order I would again lose discount shipping credits and it would cost me more to reship each time. This is an unacceptable business practice. I insisted on a refund then they told me it had been too long, and it would now cost me a $30 transfer fee and I would have to provide them my bank account info. I refused this so they have now repeatedly sent a payment through the PayPal system as if they purchased a product from me costing a fee as well as state and federal taxes on my own money. Paypal policy says I can not receive the funds unless I send them products/services they purchased. This is fraud PayPal refused to release the money to me and advised me that if I accept this as a payment, then I am liable for a chargeback for 6 months if they chose to later dispute the transaction. If I can not prove I sent the product then I would lose, and they would be refunded the money and I have no recourse. My account has now been locked up, restricting me from conducting business through PayPal, because Jane/Francis has reprocessed this payment again. I have been tagged twice in this fraud. The company seems to be on vacation for a week or more each month, they never help and always refer you to Sales Advisor Jane who emails from Francis's email account, very sketchy as she is incompetent scams buyers and is trying to force me to commit fraud through PayPal to get the Refund I am rightfully owed because they could not meet their commitment to supply the product. I have requested to speak with a Manager/Owner/CEO so many times, Jane/Francis blatantly ignores my request. Even when I email different departments or contact the companies help/support links No one will help and always refer me back to e-mailing Jane/Francis.
Nihao Jewelry 回复2021-10-26
Dear customer, please eamil to [email protected] or add this WhatsApp +86 15381023751, our manager will get involved in this case.
Definitely looks just like the picture. Worth the money. I bought 15 for my business and kept one for myself I will say that it hasn’t turned and I have worn it at least 5 times definitely a show piece. You can wear it as a choker or as a long necklace.
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