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Renewal by Andersen

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关于 Renewal by Andersen

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网站
renewalbyandersen.com
分类
建筑与制造
所在地
美国
状态
待认证
近 12 个月
101 条评价
差评回复率
0%(0/87 条)
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商家自述

Renewal by Andersen 是一家提供全方位服务的替换门窗制造商和安装商。窗户均为定制生产,专业安装,并享有强有力的保修保障。我们提供免费上门咨询,帮您梳理需求并探讨设计方案。Renewal by Andersen 在美国100多个市场设有门店,已在100万户家庭中安装了超过850万扇窗户。

以上内容由商家自行提供,未经平台核实。

Renewal by Andersen靠谱吗?

Renewal by Andersen(renewalbyandersen.com)在 OK.one 的综合评分为 1.5 分(满分 5 分),基于本站收录的 101 条用户评价,属于建筑与制造分类,口碑较差。80% 的评价为 1 星,差评比例偏高;商家尚未回复差评;评价主要围绕产品、价格、质量。数据最后更新于 2026-09-04。

评价综述

AI 生成

看了141条评价,大多数消费者对整体体验感到失望。人们经常抱怨价格极高,指出报价往往要占掉家庭预算的一大块。消费者也抱怨产品质量差,报告说有缺陷的零件、错误的设计,以及交付时的大量制造瑕疵。此外,客户在解决保修问题或安排必要维修时,遇到了令人沮丧的延误和沟通不畅的问题。 不过,有些客户对专业安装团队给出了正面评价,称他们高效且细致地完成了工作。评论者提到,某些员工很有礼貌,咨询时很热心,事后也会认真清理碎屑。

本段由 AI 基于该企业的全部评价自动归纳,仅供参考,不代表平台立场。

用户怎么说

花了这么多钱,结果却非常失望

We had renewal by Anderson replace a sliding door, front door and large bedroom window. This was $26,000 after a $10,000 discount. The salesman was great. They ordered our front door in the wrong size. This resulted in issues with the trim and looking very sloppy on the outside. ABC seamless installed and had to use large amounts of caulking to make up for the wrong size door. Now with painting our home and the caulking, it will cause issues having a smooth finish. They ordered the sliding door to open the wrong orientation. Very disappointed we paid the amount of money we did for this resulted.

掠夺性定价加高压销售——建议寻求第二意见

As a fenestration professional with over two decades of experience in the BC market, I feel a moral obligation to call out the predatory tactics this company is using on homeowners in our community. I have reviewed their quotes and heard directly from local homeowners who have been subjected to their sales pitches. ​First, their pricing is completely detached from reality. Quoting $12,000 for a single 8-foot by 4-foot fixed (non-opening) window is nothing short of extortion. They attempt to justify this astronomical markup by touting their fiberglass/PVC extrusion. The building science simply does not support this cost. You can achieve the exact same U-values and strictly adhere to NAFS standards and the National Building Code with high-quality vinyl or standard fiberglass windows for a fraction of that price—typically under $3,000 on the absolute high end. ​Worse than the pricing are the high-pressure, manufactured-urgency tactics. They insist that every homeowner on the title must be present for the initial and only visit. This is not for your convenience; it is a calculated move to trap you into a one-call close, forcing immediate signatures on financing documents and personal guarantees before you have a chance to research, breathe, or get a second opinion. ​A reputable contractor will diagnose your home's actual needs, provide a fair, fact-based quote, and give you the space to make an informed decision without breathing down your neck. Do your research, get multiple quotes, and do not fall for these predatory, high-pressure financing traps.

我们和 Renewal 的遭遇是最糟糕的

We had the worst experience with RENEWAL BY ANDERSON. We met with the sales person and went through the process of picking new replacement windows for our home. The sales person suggested a particular set of windows to be mulled with the picture window we choose.The sales person when explained how the windows would operate or look because he didn’t have a sample of them. We took his professional suggest. A month later a gentleman came out and measured the windows and placed the order. About six weeks later we received a call to schedule the installation. We explained to the scheduler we would not be available to be present during the installation but we could have our neighbor let them into the home to complete their work, that was except-able so the install was scheduled. They arrived on-time and installed the windows. When we arrived home we went to inspect the job that was completed. As we looked at the picture window you could see the window locks to the side windows in the view of the picture window, very ugly and disruptive to the view out of the window. The we opened the windows that slide directly into the picture window, so with the side windows open you can’t look out the picture window because it’s blocked by the frames to the side windows. We installing called our salesman and told him that we did not like the windows and we were never explained that this window would have these intrusions blocking the picture window. He said he would contact his manager to see what they could do to rectify the situation. We received a return call later that evening by the salesperson stating that his manger said live with the window for a month or so to see if it wasn’t a problem at all and to see if we could live with it as is. We have called back several times to tell them that this window was absolutely not acceptable. We have never been called back to fix this problem. Every time we speak to someone they say they will have a Manger call us ASAP to fix the issue. Never a call!! The funniest part about this story is we had a customer service representative call us to ask us how our installation went, we explained that it didn’t go well at all and explained the situation. The representative apologized claimed she would look into this and make sure her direct boss would call us to resolve this. Never ever a call back. At this point we believe are only recourse is to take this company to court. This is unspeakable service after spending close to $16,000.00 for a product this is absolutely awful. We would never ever recommend this company to anyone, if it was possible to rate them as a 0 we would as you could imagine.

我要求对所有窗户报价,然后…

I requested quote for all windows and they quoted like 55k which was almost 10% of the house price. This happened couple of years back. Nowadays I see they claim the house price goes up by 10% and it matches with their quote. This is dumb. How can you say that? What if I am not selling house? The sales tactic is laughable. Actually even a Vinyl windows gives 25 years of guarantee nowadays so why I care if you give lifetime guarantee? How many years we will live anyway. This company should close themselves.

亲爱的窗户店的人

亲爱的窗户店的朋友们,我对我的新窗户太兴奋了!它们更大,往外看视野无限开阔。我的窗户有100多年历史了,我甚至没法清洁它们。它们有绳子和滑轮,非常重!Gene和Caleb来安装它们,他们非常精准和专业!我希望我能早点买到这些窗户。它们让我的家看起来好了一百倍!从它们的外观来看,我的家冬天会更暖和,夏天会更凉爽!

减 5 分!

我们与 Renewal by Andersen of Greater Maine Bangor 的经历简直令人作呕。 销售员走进来,看到我们几乎全新的房子: 20年房龄,原装 Anderson 门。他知道我们用的是标准尺寸的门,也知道卖我们定制尺寸(Renewal 声称他们做的)是错误的,但他还是继续推销。 在销售过程中,我们被告知需要定制尺寸的法式门和完整的框架及装饰条更换。然后测量专家来了,说标准尺寸就行,还能省7%。 但他们还是拆掉了框架和装饰条,换了全新的东西,包括和我们原来一模一样的尺寸的门。结果我们发现我们的旧门能装进新框架里。对待老客户的方式真棒! 安装也很糟糕!门会自己打开,门框明显不对齐,有缝隙用大量填缝剂盖住,不锁门就有风。关上门还会响。密封条几天就开始失效,维修也没撑多久。 安装过程中,我们有线安防系统的部分被拆掉,装回去时线都没接,导致系统无法使用。后来我们被告知是我们自己负责拆除的,尽管合同里根本没提这回事。 我们的个人物品在安装过程中也受损了。 总的来说,这次经历涉及销售过程中的误导信息和低劣工艺。考虑到收取的费用(约46,000美元),我们期望更好。 我强烈建议签任何文件前先多拿几个报价,问非常详细的问题。如果细则超过一页,赶紧跑。我们的合同有12页长。

绝对糟糕透顶

Absolutely horrible! A $14,000 entrance door? Nothing fancy. I thought the reps lap top was not working correctly. How many people actually buy from this place? Please get more quotes. We bought a beautiful entrance door for 1/3 the cost..bought from Menards and hired a guy to install it. $5000

骗我一次,是你的错…

我算是运气好的,赶在取消合同之前体验了 Renewal By Andersen 那糟糕透顶的客服。给我签合同的销售同意收一张延期支票作为定金,让我有时间从其他账户转钱过来。第二天银行就打电话告诉我账户透支了。他们提供了一张复印件,显示 Renewal By Andersen 在支票日期前4天就把那张延期支票兑现了。我立刻打电话给那个销售,当然又是打到语音信箱,留了言。我打电话给 Andersen 客服,那个客服完全不认账。我坚持要见能做主的人,结果被转到了"会计部"。又是那句"我们会回电给您"。我告诉他们这事刻不容缓,我需要停止支票付款并取消合同,以保护我的银行账户不被透支。他们却说从没兑现过那张支票,甚至说支票还在他们手上。为了避免这篇已经够长的评论变得更长,我就说 Andersen 的套路吧:先推卸责任,再怪顾客,等铁证摆在面前,最后才"承担责任"。这家公司不可信,他们那些冠冕堂皇的承诺根本兑现不了。买家小心!

我们与 Eric Clay 的合作体验非常棒……

我们在 Andersen windows 的购物体验非常棒。Eric Clay 人特别好,帮我们做决定,还尽力帮我们争取最优惠的价格。可惜我76岁了,事情又多,没仔细看所有信息,甚至连费用明细都没看。因为付款出了点问题,我一时冲动给了这个人差评,他其实不值得。记住,一旦仓促写了评价,没有事实依据,它是不会消失的。Eric,对不起。

骗子和小偷

这家公司是我在家做装修遇到过最差的。装5个窗户洞口花了10个月。第一次安装就花了7-8周。其中2个窗户设计/款式不对,还有1个窗户的外窗框上有个大洞/裂口。我们不得不又等了6-8周,因为施工队得离开,而且他们不会说英语,新窗户只部分安装了。那帮人在这2个窗户顶部留下了2个石膏板洞,用我们的百叶窗盖住了。还有,他们说只用自家安装工,结果我们发现这是扯淡,因为他们不是W-2雇员。沟通极其糟糕,他们只会骗你。我们为窗户付了29000美元,遭受了无数失望,而他们对我们造成的困扰却没有任何补偿。请远离这家公司,因为他们是最糟糕的人。他们定价过高,做工粗糙,而且从不停止欺骗。他们只配0颗星!!!!

我联系了 Renewal by Anderson 以……

我联系了 Renewal by Anderson 咨询窗户更换的信息,我告诉他们我只是想了解情况,如果决定用他们再联系。现在即使我再次告诉他们我会联系他们,我还是每天接到他们的电话。我已经把他们的号码拉黑了,但每天还是能接到他们的电话,真是见鬼。

花了 32000 美元,非常不满意

花了3万2千美元,非常不满意。他们上门开始拆旧窗户。拆到一半的时候我说颜色不对,不是白色的。他们撬开J型槽来装新窗户和装饰条,还叫了承包商,在安装还没完成前就把旧窗户卖掉了。窗户周围的填缝胶很明显。他们说可以刷漆,但店主没推荐。我们不想只是打个补丁。他拍了J型槽接头的照片,不平整,就这样了。看起来很糟糕。他承诺会修复和重新填缝,也拍了照片。结果人来了说那不是我们做的,他没办法。所以暂时还不能给窗户写评价,还没用够长时间。但请大家在他们拆之前先拍好窗户和装饰条的照片,这样你有证据证明他们确实做了。还要看他们的色样,因为他们的白色不是白色,是米黄色。花了很多钱被耍来耍去,看起来很糟糕……但他说不会漏水!

小心他们不会一开始就告诉你的那些事。

从和销售员见面到完工,拖了超级久。 上门做最终测量的那个人,不包含在「这活儿」的费用里。 不,那 guy 是额外加收的 350 美元,直接加到账单上。 我觉得就这离谱的价格,测量应该包含在交易里的。 但测量不包含在内。 预定安装前两天,我男朋友打电话问我们是否需要先把现有的百叶窗拆下来。 对方告诉他,安装工会把百叶窗拆下来。 但没告诉他的是,让安装工拆百叶窗要按每扇窗收 100 美元。 安装工要做的不过是把每扇窗上的两个小翻片往上翻,拆下百叶窗,再把百叶窗装回原来的、已有的支架上,把支架上的翻片合上。他们每做这 4 个动作就收 100 美元。 他们没拆支架,这说明拆百叶窗是为了他们自己方便,不是为了我。 更离谱的是,他们还收了 100 美元去拆和重装一扇窗户的百叶窗,而那扇窗户已经超过一年没有装百叶窗或支架了。 我知道是因为我就是那个把百叶窗和支架一起拆下来的人。 那扇窗户到现在还没装百叶窗。 但我们还是被收了 100 美元。 直到我男朋友要求,我们才拿到明细账单。 他在安装完成后一个月内把账单全额付清了,但直到付完款才拿到明细。

终身保修并不是终身保修

Renewal by Andersen 声称他们有终身保修。听起来不错,但实际情况并非如此。据我们联系的 Denver 那位说,他们的终身保修零件部分只有10年。我们的窗户因为摇柄磨损而无法完全关闭,而且因为窗户超过10年了,他们说这是需要付费的维修,不在保修范围内。如果你选择与他们做生意,务必了解清楚他们的保修政策。

我们安装了一扇新门

我们装了一扇新门。Renewal by Anderson 的团队太棒了。Abbes(队长)、Andrew 和 Thomas 都非常专业,当天就把活儿干完了。我们对新门特别满意。现在可以走正门了,不用再走侧面的车库门。感觉这才像个真正的家。而且时机也刚刚好,门刚好在 Dutchess County 地区第二场暴风雪来之前装好。这家人 100% 满意! 此致, Munson 一家

一定要非常小心

跟这家公司打交道一定要小心。他们的销售手段太激进了,定价完全离谱。报价方式就是赌顾客不会搞清楚产品的真实价值。 虽然他们的销售人员看起来挺专业、挺客气,但整体套路就是忽悠人,根本不是什么公平透明的交易。强烈不建议大家在不充分了解情况的情况下下单。

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