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关于 Ruby

数据更新
网站
ruby.com
分类
商业服务
所在地
美国
状态
待认证
近 12 个月
34 条评价
差评回复率
86%(6/7 条)
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商家自述

365 年 7 月 24 日,Ruby 在美国的友好接待员和聊天专家都经过培训,可以像您一样迎接您的客户并代表您的业务!超过 10,000 家企业主信赖 Ruby 进行一线沟通。作为回报,他们的销售咨询量有所增加,客户满意度显着提高,并且每月可以节省最多 10 个小时的时间。 Ruby 成立于 2003 年,总部位于俄勒冈州波特兰。过去七年,Ruby 连续入选《财富》杂志的“美国最佳小型公司”、《Inc.》杂志的“最佳工作场所”、《人物》杂志的“关爱公司”和“最佳工作场所”排名。今天就开始与更多客户建立有意义的联系。请访问 www.ruby.com 或致电 866-611-7829 亲自体验 Ruby。

以上内容由商家自行提供,未经平台核实。

Ruby靠谱吗?

Ruby(ruby.com)在 OK.one 的综合评分为 4.6 分(满分 5 分),基于本站收录的 100 条用户评价,属于商业服务分类,口碑优秀。好评高度一致,91% 的评价为 4 星及以上;商家回复了 86% 的差评;近 12 个月新增 34 条。数据最后更新于 2026-08-12。

用户怎么说

Ruby 为我们提供了我们所需要的……

Ruby 为我们提供了作为员工有限的新业务所需要的东西。 它为我们的客户提供专业的体验,同时最大限度地减少前台工作时间。

Ruby 回复2025-03-18

Thank you so much, Lyssa! We are absolutely thrilled to have raving fans like you! We're delighted to hear that our services and solutions are working great for your small business. Thank you for trusting your business to us, and for being part of the Ruby family! Thank you for the glowing review and for choosing Ruby—we’re here to keep making every interaction as smooth and delightful as possible!

游戏规则改变者!

游戏规则改变者!我从来没有意识到我们每天会接到多少对我们的业务没有生产力的电话,而 Ruby 能够阻止其中的很多情况。

Ruby 回复2025-02-06

Thank you for your generous 5 star review! With two decades of experience, Ruby’s virtual receptionists are here to save you time, delight your callers. It’s our pleasure to support your team in staying connected while giving you the freedom to focus on what matters most. We’re here for you and your clients every step of the way, and look forward to continuing to provide reliable, professional service for you.

Ruby 对我们的小孩子很有帮助……

Ruby 对我们的小型律师事务所非常有帮助。他们的服务确保我们的客户始终能找到现场人员进行交谈并安排预约。当我们需要并且知道业务仍然得到保障时,支持人员可以更轻松地休假。

Ruby 回复2025-01-15

Thank you Jennifer for your kind words! We’re so glad Ruby has helped your firm create exceptional client experiences with our live receptionists. It’s our pleasure to support your team in staying connected while giving you the freedom to focus on what matters most. We’re here for you and your clients every step of the way, and look forward to continuing to provide reliable, professional service for your firm.

Ruby 虚拟助手按月收费……

Ruby 虚拟助手按月收费,除非您监控它,否则您将被计费,并且他们强制实施不退款政策,当您不使用它们时请注意取消订阅,否则您将被计费!

Ruby 回复2025-01-03

Thank you for sharing your feedback. We are sorry to hear about your experience and would like to address your concerns. Please note that our service operates on a month-to-month subscription basis, offering flexibility to our customers without long-term commitments. We strive to ensure transparency about our terms, and we regret if there was any misunderstanding. We would love the opportunity to investigate your specific situation further. However, with the limited details provided in your review, we are unable to locate your account in our system. Could you please contact us directly with your account information? This will allow us to better assist you.

我们今年做出的最好的决定!

Ruby 是我们律师事务所今年做出的最佳供应商决定! 当我们以前的呼叫中心与他们的服务的“价值”定价相比,我们需要花费宝贵的潜在案例时,我们信心十足地与 Ruby 签约。 Ruby 已经证明了那句老话:“一分钱一分货!” Ruby 客服人员以如此专业和细心的态度处理电话,有时他们的流程甚至超出了我的预期!我非常感激我们做出了转变! 他们易于合作,响应迅速,并且擅长沟通和数据收集。它们符合我们以善意和耐心对待每一个来电的价值观。 我们很高兴找到 Ruby!

Ruby 回复2024-12-17

Thank you Diane, for such a glowing review. We are thrilled to hear that partnering with Ruby has been a game-changer for your firm. Our virtual receptionists work hard to serve you by delivering exceptional customer experiences. You can rely on us to create personal and professional connections while you focus on what matters most. It’s a delight to hear that we are exceeding expectations.

长期用户

我们已经使用 Ruby 多年,并且对这项服务非常满意。接待员总是对来电者友好并有效地处理他们的问题。服务管理人员快速微笑地解决问题并回答问题。

Ruby 回复2024-12-05

Thank you so much for your glowing review, Allison! We’re thrilled to hear our friendly and attentive Ruby support team have exceeded expectations time and again. Your trust means the world to us, and we are honored to continue being a reliable part of your businesses success. We look forward to many more years of partnership.

我放弃了接待员/职员,然后……

我放弃了接待员/办事员,并将我的诊所搬到了家里。 Ruby 是我了解世界的窗口,这非常棒。 即时服务,立即与新客户联系,并对我和我的客户始终彬彬有礼。 我职业生涯中最好的选择!

Ruby 回复2024-12-04

Thank you for much for your glowing review! We are honored to be your “window to the world” by playing such an important role in your practice. It’s great to hear that Ruby’s service has provided seamless connections to your clients. Your kind words inspire us as we strive to deliver courteous and professional support in every way that we can. Thank you for trusting us with your practice – it’s our privilege to serve you.

不断的错误和极差的支持

这是我作为企业主使用过的最糟糕的服务之一。 不断有错误,包括: - 错误地收集和提交电子邮件 - 提交姓名不正确 - 未收集所需的详细信息 - 不提交表格 除了错误之外,客户的服务也极其糟糕。回复时间从几天到从未收到回复不等。 当我第一次注册时,据我所知,销售人员夸大了服务的功能。当我试图向她表达我的不满时,她基本上告诉我这不是她的问题并需要支持。 我认为这是一个管理/运营问题,而不是一个特定的接待员问题,这就是为什么我给了一颗额外的星星。 我正在寻找替代品并取消该服务。

适合转接所有呼叫或为所有呼叫接收消息,不适用于有关呼叫处理的详细说明

他们有几个非常好的接待员。如果您在帐户方面始终与一两个人合作,那么他们会很棒。但是,由于我们公司有这么多的接待员,而且有一份具体的呼叫处理说明列表,因此我们会遇到很多错误。当我们应该接听消息时,我们会收到将呼叫转接到办公室的电话;当我们应该转接电话时,我们会收到消息。这项业务是一个很棒的概念,但我不推荐它,除非您只需要一个接待员来接听您的电话并转发所有电话或为所有电话留言。他们应该为每个客户分配特定数量的接待员或减少员工数量。

Ruby 回复2024-11-18

Thank you for sharing your thoughtful feedback with us Ryan. We truly appreciate you taking the time to bring these matters to our attention. At Ruby, we take great pride in delivering personalized service, and your feedback helps us continually improve. We have already begun reviewing your concerns with our Service Managers to address your highlighted points and reinforce the necessary improvements. Within the past 48 hours, your Customer Success Manager reached out to revisit your account setup and make any necessary adjustments to ensure your instructions are followed seamlessly. Your insight is invaluable to us, and we are committed to providing you with consistency and reliability. We're excited to support your business and look forward to a long and successful partnership.

管理员工之间的权宜之计

我们的小型律师事务所目前正在寻找一名新的行政员工/接待员,与此同时,我们的律师正在接听我们主线上的所有推销电话。 注册 Ruby 使我们能够在不占用专业人员时间的情况下清除垃圾邮件、营销和自动呼叫,并帮助我们从不适合我们公司的潜在客户中缩小潜在客户的范围。 这节省了比我们预期更多的宝贵时间。我们对 Ruby 的结果感到非常兴奋。

Ruby 回复2024-11-08

Thank for your feedback D Fairchild. We are delighted to know that Ruby has been instrumental in allowing your attorneys to stay focused on priority tasks. It is rewarding to hear that we’ve contributed to streamlining your workflow while we answer your calls. We are excited to support you and look forward to being part of your continued success.

非常高兴

我们已经使用 Ruby Receptionist 几个月了,到目前为止我们对服务感到满意!我们感谢 Ruby 接待员接听我们的电话、将其转接给正确的人、为我们获取信息丰富的消息以及过滤掉自动呼叫,让我们安心无忧!一开始有一个学习曲线,但非常值得!

Ruby 回复2024-11-08

Thank you for the glowing 5 star review! We are so glad to hear that Ruby is bringing you peace of mind by handling and filtering calls with clear messages so that you can take care of what really matters. We can’t wait to support US Custom Creations every step of the way. We are hear whenever you need us.

红宝石真是太神奇了

鲁比太棒了。 对于请不起接待员的小企业来说,其价值是令人难以置信的。

Ruby 回复2024-11-07

Thank you for your glowing review Alexander. Ruby receptionists has solutions for small businesses who answer your calls 24/7. We are delighted to hear you’ve seen the benefits allowing you to focus on what matters most while we answer your calls. It's an honor to be a trusted extension of your business and we look forward to many more years working together.

优质的服务

优秀的团队提供卓越的服务。 Ruby 应用程序也很出色。通话会及时转录。我对 Ruby 团队非常满意!

Ruby 回复2024-10-31

Thank you Susan, for your kind words. We are proud to have a partner like you. Delighted to hear that you are enjoying your experience. Our technology ensures we don’t waste anyone’s time, with the app, you have the flexibility to choose when to have a Ruby receptionist answer or when to forward calls directly to advisors. Using our customized scripts and our exceptional team your feedback is a testament to collaborative success. We appreciate your trust in us and look forward to a long partnership.

接听 Ruby 的实时电话提供了……

Ruby 提供的实时呼叫应答减轻了我们的负担,使我们能够专注于项目的其他方面。

Ruby 回复2024-10-29

Thanks for your glowing feedback, Joy! Your experience is important to all of us at Ruby as we strive to unforgettable experiences for your customers, so you can focus on what matters most. We appreciate you taking the time to share your experiences with us, it truly makes our day knowing we are doing an excellent job for you and your business.

使用 Ruby 非常容易

使用 Ruby 工作非常简单!他们很灵活,可以按照您的条件为您提供帮助。通过使用 Ruby,它们可以帮助我更快地与潜在客户建立联系。

Ruby 回复2024-10-31

Thank you for choosing us SC Travel Advisor. Sharing your experience means so much to us! At Ruby, we’re all about making small business owners’ lives easier. It's an honor to be a trusted extension of your business and we look forward to many more years working together.

Ruby 让我非常顺利地过渡到他们……

Ruby 让我向它们的过渡变得非常简单。在这个过渡期间我发生了很多事情,杰克和贝卡非常棒,而且非常乐于助人。我无法形容仅仅因为 Ruby 团队的加入而给我带来的压力。他们以非常专业的方式接听每个电话。我不再被垃圾电话打扰,因为它们在到达我之前都会经过筛选。 (我被告知了它们,但我不必处理它们)。我已经向许多其他企业推荐了它们。说真的,很高兴与大家一起工作。贝卡尤其乐于助人。我无法对她和整个团队说足够多的好话。谢谢。

Ruby 回复2024-10-21

Thank you so much for this wonderful review, Mike! We’re delighted to hear that your transition to Ruby was smooth and stress-free, especially during such a busy time. It’s fantastic to know Ruby was able to provide the support you needed and that you’ve felt such a positive difference with our team on board. It’s our pleasure to help screen those junk calls so you can focus on what matters most! Your kind words about Becca and the whole team mean the world to us, and we’re so grateful for your recommendations. Thank you for choosing Ruby—we’re excited to keep supporting your business!

他们提供了专业的良好…

他们为我们提供了训练有素的专业分机,以确保我们不会错过现有客户、合作伙伴和潜在新客户的任何电话。 使我们免于错过来电。

Ruby 回复2024-10-21

Thank you for your kind review, Scott. We’re thrilled to hear that Ruby has been a valuable extension of your team, ensuring that no important calls are missed. It’s our goal to provide seamless, professional support, and we are glad we can deliver that for you. We appreciate your trust in us and look forward to continuing to assist you and your clients for years to come.

简单的设置

我们最近开设了一项新业务。我们还没有到可以证明增加另一个人接电话的地步。我们已经使用他们的服务大约 6 个月了,Ruby 一直运行良好。当我们外出工作时,它使我们能够获得电话覆盖。我喜欢我们可以根据我们的市场定制问题/脚本。他们收集了我直接进行估算所需的所有信息。很难说电话是由呼叫中心接听的,而这正是我最喜欢的。听起来就像我们中心的另一个人。报告工具也很棒。最后,我们最初是从一个更高的计划开始的。一旦我们获得了足够的数据,他们建议我们制定一个计划。我很感激!我们非常满意,并将向任何人推荐这项服务。设置也非常简单。

Ruby 回复2024-10-18

Happy 6th month anniversary! Thank you so much for sharing your experience in your generous 5 star review! Ruby is thrilled to be your chosen partner as you’re getting things off the ground. Our team works hard to keep things simple, so thank you for the feedback that your setup was a breeze! We are excited to hear that the service has allowed you to stay focus on job walks without missing a beat. As our partner we love that you’ve been able to tailor your scripts personalizing them to the market – making it feel like we’re truly an extension of your team! It's great to hear that the reporting tools have been helpful, providing real time data at your fingertips. Our plans allow for flexibility to switch to a plan that is better suited to your needs once we had enough data to support these strategic decisions. We will keep working hard to support your business, and we’re excited to see what the future holds! We look forward to many years together.

消除噪音!

我们真的很高兴让 Ruby 能够“消除”电话推销员和调查员的噪音。我们的客户喜欢与我们的员工直接联系。对于我们的精品房地产公司来说,Ruby 正是合适的选择。保持风度翩翩,但不必一直拿着电话!

Ruby 回复2024-10-18

Thank you so much, Rich! We’re thrilled to hear how Ruby has been making a difference for your team. We truly appreciate your support and kind words. It’s great to know that we’ve been able to cut through the noise and make it easy for your clients to connect directly with your associates—that’s exactly what we aim for! We love that our service fits so well with your boutique real estate firm, helping you keep things personal without the need to always be by the phone. We’re excited to keep working together! Please do not hesitate to reach out if there is anything that we can do to support you along the way.

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