Toolots

Little crack on knob, great lights

My items arrived with a little crack around their only knob. However, they are working so that's great.

This has been by far the worst company…

This has been by far the worst company to ever deal with! I still have not received my product and have requested refund which I still have not got! I have called several times with the same Anwser they have to get with someone else and will get back with me I have yet to get a return phone call from this company! Highly urge you to NEVER buy from them!

Refund request for cancelled order not put back on credit card yet

I put in an order to RPM Hardaware #43704 for a paper shredder. Christine Dy(the digital phone rep) told me it woul cost me $50.00 shipping charge fo the order and then I was not interested in the prder and cancelled and asked for the $3.50 charge for the product be refunded to my credit card. As of today, the refund has not showed being put back on my account. This request for a refund was on 1/30/2025 at 10:22A.M. PST. It is now 2/9/2025.

The item was in stock when I ordered it…

The item was in stock when I ordered it and then wasn't in stock. Still waiting for my refund.

Patricia Daniels美国 · 写过 2 条评价 · 已认证 · 体验于 2025-01-30 · 发表于 2025-02-03

I canceled my order

I canceled my order. I was told by the agent it was taken care of prior to shipment. Monday morning guess what shows up at my door. I refused delivery.

I appreciate!!

I appreciate the help of everyone I spoke with, particularly Carme. Valuable support she provided!

They did not deliver our parts order.

They did not deliver our parts... or contact us with a refund as requested. We went various emails and phone call but no answers back on our order..

Great service after the sale!

Cathy Meyer美国 · 写过 1 条评价 · 体验于 2024-08-17 · 发表于 2025-01-08

Poor quality, horrible customer service.

I ordered a refrigerator in August. When I opened the box it was dented even though the box was Un damaged. When I plugged it in, it did not cool. After jumping through many hoops, I got a return label to sent it back. 5 months after my purchase I still have not received a refund. When I call customer service my calls are frequently dropped. I am repeatedly told they are referring my case to finance but have never received a response from them. I have asked to speak with a supervisor but they just continue to say they will refer it to finance. Long wait times when calling customer service an no follow-up.

Don Hixson美国 · 写过 1 条评价 · 体验于 2024-12-18 · 发表于 2024-12-20

The only complaint is the telephone…

The only complaint is the telephone system. After email contact and Christen calling me, will call was exceptionally great getting my scooter loaded. Thank You.

I ordered over a week ago

I ordered over a week ago, for Will-Call pick up, everything listed as in stock. But still have not received any confirmation that it’s ready for pick up. I am kind of confused. I called in, and customer service said I needed to wait for the email before it’s ready to pick up… said they’d tell the warehouse, but still nothing? Hmmmm…

Ordered HTYWFDGTU

Ordered HTYWFDGTU, Never shipped. Called and was told not in stock. Order cancelled. product is still on website.

Changed model number to something I…

Changed model number to something I don't want. Won't return calls or email. I have doe all I can to cancel this order and stop shipping. Waiting on some kind of response for when my credit card is going to be reimbursed.

It seems bankrupt

Kody Bicknell美国 · 写过 1 条评价 · 体验于 2023-11-20 · 发表于 2024-11-12

TOOLOTS IS A SCAM

TOOLOTS IS A SCAM. They will not refund my $2000 from last Black Friday 2023. I placed an order for a benchtop mill and canceled a few days later to get one with a different option. Long before it was shipped I might add. I have called and emailed countless times only to get nowhere. They strung me along long enough for the credit card company to not refund my transaction. As a reminder, that's $2000, FREAKING $2000. I'M NOT RICH........ This was a huge decision for me. For transparency, I did get the second one I ordered but was missing pieces and package totally destroyed on delivery. They did not respond to request for missing items. Don't fall for the low prices, they are dishonest and it will cost you more in the long run. TOOLOTS IS A SCAM. I gave them a year to refund me but now I am going to make sure everybody knows about them. Please help me share this review. I hope this helps other working class people when making a big purchase decision.

Your representative Carme was very…

Your representative Carme was very helpful and followed up with me. I thought the 2 week delivery was too long.

Fast and accurate

Fast and accurate, thank you

Lots of problems

This has been the most difficult company I have ever worked with. I could not get my first order shipped. After multiple phone calls, they sent a quarter of the item. After trying for a month to get the remainder of the order filled, I gave up and finally canceled. I ordered again and after several phone calls was able to get a partial order shipped. I have yet to get a complete order shipped in a reasonable time. I currently have another order in. It will be interesting to see if I get a complete order shipped within a reasonable time.

i HAVE ORDER ONCE AND RECEIVED SO FAR 3…

i HAVE ORDER ONCE AND RECEIVED SO FAR 3 ADDITIONAL TIG stop SENDING REPEAT ORDERS YOUR MISTAKE AND ILLEGALLY REMOVING FUNDS FROM MY ACCOUNT

YOU SUCK! Your Reps are dishonest/Scammers!Lousy Service

NO, Terrible service,,horrible phone service.. phony Rep!misinformation!