Long waiting hours just for a simple…
Long waiting hours just for a simple transaction. So many counters empty
关于 United Overseas Bank
数据更新- 网站
- uob.com.my
- 分类
- 金钱与保险
- 所在地
- 马来西亚
- 状态
- 待认证
- 近 12 个月
- 15 条评价
- 差评回复率
- 0%（0/130 条）
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United Overseas Bank靠谱吗？
United Overseas Bank（uob.com.my）在 OK.one 的综合评分为 1.3 分（满分 5 分），基于本站收录的 143 条用户评价，属于金钱与保险分类，口碑较差。87% 的评价为 1 星，差评比例偏高；商家尚未回复差评；近 12 个月新增 15 条。数据最后更新于 2026-10-25。
用户怎么说
Excellent service
Thank you, ms.Sharon. Thanks to make my day!! Excellent service !!! I had superb experience served by Ms Sharon Neo at the UOB outlet- Toa Payoh.
Structured deposit
Uob relationship manager asked me to get $200k and told me they focus on US bank. Upon maturity I will not get lower than 2percent or my $200k. And they will monitor for me: November is the maturity date. August they convert my $200k to $83k. My $110k is gone, no updates no explanation. Where my $$ goes to. Promise me the lowest I can get at least $160k if market dun do well. Now I m left with $83k. I am retired and my hard earned money gone without informing me
RUN AWAY
I sent multiple emails requesting bank statements from the past 10 months and finally received a response after nearly a month of me emailing over 30+ times. I was informed I would be charged $20 per month for each statement within the past year after being a loyal customer for the past 6 years! I will no longer be banking with UOB and neither should anyone else. Their customer service is horrendous as is everything else in SG so why should I be surprised
Long long wait
I was at the bank yesterday at UOB AMK. I waited 2 hours with 12 customers before me. The numbers starting from O8xx were buzzed with intervals of about 25mins while the other numbers starting from 1xxx and 9xxx kept buzzing. I feel the queue ticket system is . inefficient. I took a queue no from ocbc and had 31 customers before me and yet I was called within the 2 hours. I am extremely dissatisfied with the officer at the front counter who dispensed the queue tickets as she was not helpful.
Sickening
Sickening. Absolutely disgusted by this bank. Constant poor user experience. When I first opened my account after waiting for hours at the branch, the website had a bug and wouldnt save my email, meaning I wasted all that time. Next, their website wouldn't increase my spending limit despite trying multiple times. The app showed confirmation but it didn't go through. The phone support personnel hung up on me twice. On the third time, I was told transferring to the card department to increase my spending limit would take 22 mins... You made me look like a fool. Had to beg others to pay on my behalf. Words cannot express how much I hate this bank!
I had been to UOB 4 time for…
I had been to UOB 4 time for withdrawal. Each time i have to wait for few hours. And today, i got my Q number at 12.51, now i still waiting at 17.49. Does the management aware on this problem. Super disappointed for this bank service.
Business Banking is Terrible
How can a modern international bank from Singapore have such a terrible online banking system. Singapore is an amazing country where so much is best in the world for quality....UOB should be ashamed of itself....how can any bank in 2022 have such a dysfunctional online banking system. It is the worst I have every experienced in all my life both personally and in business. In fact the business online system is so far behind every other bank it is pitiful. UOB will lose so many customers and in the end its customers that keep a bank afloat.....If they do not change and modernize and employ top App specialists and top internet banking specialists to create easy online banking, I predict this bank will not be around in 20 years. Online business banking is the worse in the world....old fashioned, ridiculously complicated and wastes time and costs companies money as it takes so long to do anything. Too many crazy regulations and hurdles to jump through until you can make one simple transfer. Transfers you can do with any other bank in less then a minute. Why use UOB ? I am asking myself the same question and like others I spoke to, will probably close my accounts with them and move to a much better bank.....UOB you should be listening to your customers or you will be left behind.....banking is changing and quality online is vital...you are in last position.
CUSTOMER SERVICE SUCKS
Singapore UOB customer service sucks. 1. They never read emails 2. Rude in online chat 3. Rude in person when go down to the branch Staffs are stressing me out. They keep “hais hais” and make me feel uncomfortable and pressured. I want to change bank already. Please train your staffs how to be polite. I understand CS is hard but dont you have to be professionals? You get salary for giving s**t service? It is your job to serve clients with well manner. Please practice your tone in front of the mirror.
Dont apply any loan from uob
Dont apply any loan from uob. Super slow process. Simple topup refinance loan take 3 months to offer and pass over to lawyer. After signed loan agreement, being told uob will take another 2 months to release money. If u hv so much time to spare then go for uob, the most useless and sluggish bank in town.
I applied for a UOB credit card and it was the worst experience
I applied for a UOB credit card, thinking that the process would be easy as I am a banking client. Could not have been more wrong; what a terrible experience. First, I received an encrypted letter via email with a document request. I submitted the documents to the email address provided. Crickets. Then, I tried the much touted customer service chat. They were not able to find my application, despite the fact that I applied through my UOB account. After much frustration, I reached customer service on the phone. Same outcome, and instructions to email the card center. The card center’s automated response promised a response within 5 business days (spoiler: I didn’t receive a response within 5 bd). I then received a message and a letter stating my application was unsuccessful, no reason given. Two weeks (a whopping 9 BD$ after my first email to the card center I received a response that someone would be in touch about my inquiry. In the meantime, I applied and was approved for a card with American Express and Citibank. Both processes were seamless. Do yourself a favor, don’t bother with UOB for a credit card. You will have better and faster service elsewhere.
Not Recommend UOB
Bad service. I was adviced to setup saving plan for UOB by one of their staff. Some of information the staff gave me was wrong. There was not function to use for saving plan and I made complaint. nobody replied back to my complaint for few months. Security.. I had got unauthorised charged from oversea. even i did not go oversea for two years, refund was not made.... I just want to share my experience to whom thinking to open account..... better not choose UOB Thanks
I called the customers service 5 times
I called the customers service 5 times, and none of the attendance is ready ....no excuse ,terrible customer service. Always not ready to attend to customer need.
if i can give no star i will sure
if i can give no star i will surely give…i will give them 0 star for their disappointing me as i went down to one of their branch to open an account their staff approached me and asked my purpose coming down today so i said i will open a savings account then she steppin to asked im not yet done talking to her then she come back telling me the requirements yeah i saw it already online as i booked my appointment for today then say Spass/Epass? LOCAL?hahaha so funny question so when i said im foreigner holding LTVP+ then she left again went inside then come back to me u need to deposit money you need to deposit money..hahaha im irritated to her actually then i asked can i open an account or not if its hard for you guys to take me in for my appointment its ok i have the money to deposit thats y come to you and as i said i read your requirements before i come down so if u cant cater me because im a foreigner you should also put that to your website that you prioritise LOCAL or i just felt being disrespected and discriminated by you hopefully you can improve your service CUSTOMER SERVICE you dont even offer me to take a sit as i carry my kid with me.
Totally agree
Totally agree. Very disappointed frustrated. Worst ever banking . I would not even rate 1 star. Zero star. This bank mentioned they do not send statement electronically. While I did not received the statement for 9 months already. Calling and emails many times still not sorted out. What kind of bank that do not send electronic statement these days. Are we living in ancient times? Huh...Please do not ever bank with UOB. Not the first complaint I have ever heard. Many has same issue. Thumb up they still survive until today with this kind of service and manner to customers.....
UOB bank Malaysia WORST LOUSY BANK
UOB bank Malaysia, their service so lousy and treat you totally based on your looks, your address, and your status. Prejudice attitude and bad service of all specially in Kota Kinabalu branch. ANYONE WHO PLAN TO OPEN A BANK ACCOUNT WITH UOB MALAYSIA. Better don’t ! I recommend OCBC BANK MALAYSIA. (Both UOB AND OCBC MULTINATIONAL SINGAPOREAN BANK.) OCBC bank mucchhhh more better with their services and friendly. Experience: I went to UOB bank KK branch to open a bank account(one account) which quite similar to OCBC 360 Acc. Just before I get my debit card. A lady name LIM SIEW KHIM and staff attended ESTHER LEE SAID I NEED TO PROVIDE PREVIOUS EMPLOYMENT TAX RESIDENCY DETAILS which is not provided to residents of Korea. And plus, it’s totally ridiculous because I already back Malaysia for good and currently working and employed in local company. For what wanan ask my previous employment details. In my experience, opening bank account even in other country do not require all this useless information. Even UOB bank sg also not require all of this info sia.. Staff really looking down customer wealth and prejudice. Choosy people. THEY CAN JUST DECLINE MY APPLICATION BEFOREHAND AND NO NEED TO WAIT UNTIL LAST MINUTE RIGHT? Totally unprofessional and worst lousy services. Racist and prejudice.
Very disappointed with the service…
Very disappointed with the service provided by UOB. My wife went to the bank to sell off some unit trusts on the 8 April 2021 1300 hrs and left the bank at 1445 hrs. After failing to receive the cheque, my wife called the bank on the 19 April 2021 and was told that the cheque would be released and mailed to her on the 20 April 2021. In addition, she was told that the selling rate would be based on 9 April 2021. We were very surprise on why the rate was not based on 8 April 2021 since we sold off the unit trust at 1445 hrs. And what if we did not called the bank with regards to our cheque. Indeed very productive and efficient.....
I found good reviews about them on…
I found good reviews about them on here. I invested so much time and money and it was very hurtful when i realized i had been scammed by United Overseas Bank . I could not tell my family and it weighed on me for so long. No matter how many times you ask them for a withdrawal, they will not return your money, thanks to recoveryourcapital.work for the swift and timely intervention.
11 Dec 2020
11 Dec 2020, I had transaction with World Remit and was cancelled 12 Dec, 2020. I contacted the WR and said that the UOB is holding the refund. They sent an email to the UOB for authorisation thing but still I wasn't able to get my refund and the agent said that there's no transaction. Lol my card was deducted bec of my transaction. Such a headache UOB. I want my money back
Most responsive bank I have ever seen in my life! Top notch quality service !
Whenever I faced difficulties, the bank will respond to my inquiries as soon as possible. Being a lady's card holder, I love my personal bank assistant's support and quick response in answering my doubts. I hope to continue this wonderful relationship with UOB, whose my number 1 bank in my heart!
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