definitely the most lousy bank with…
definitely the most lousy bank with lousiest customer helpline service. kept me on hold for almost 30 minutes
关于 United Overseas Bank
数据更新- 网站
- uob.com.my
- 分类
- 金钱与保险
- 所在地
- 马来西亚
- 状态
- 待认证
- 近 12 个月
- 15 条评价
- 差评回复率
- 0%（0/130 条）
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United Overseas Bank靠谱吗？
United Overseas Bank（uob.com.my）在 OK.one 的综合评分为 1.3 分（满分 5 分），基于本站收录的 143 条用户评价，属于金钱与保险分类，口碑较差。87% 的评价为 1 星，差评比例偏高；商家尚未回复差评；近 12 个月新增 15 条。数据最后更新于 2026-10-25。
用户怎么说
I reported the loss of my credit card…
I reported the loss of my credit card two weeks ago at the Rochor brand (Singapore). The counter lady helped to connect me with the online service through the bank land line. She said I cannot request for a replacement card from the branch and had to speak to another department. The lady on the other side of the phone took down the details and said she will expedite the new card as it would be mailed to me. Today, it is 2 weeks! So I went online to chat with someone called Yaaga. I assumed it is a lady. She checked. She came back online and said she will raise a request again for me and wanted to reconfim my mailing address! She also informed me that it will take two processing days and another 1 - 2 days to be delivered to me! So it will be three weeks for a replacement card! I asked that she find out who the lady I spoke with and seek out an explanation from her. This is the poor service standards now at UOB?! Need to report twice? And i am not sure if I will get it by then... Most infuriating!
just recently applied new credit card…
just recently applied new credit card from UOB and following instruction to activate on app. yet after registered. can login, and then key in password are invalid.. reset still the same.. so how to activate the stupid credit card. if the instruction doesnt work...
My money is definitely safer.... With me
0 star if there was one. Fortunately for you. UOB thank you for breaking the record. How many times do i have to block my card and replace a new one in a span of a few months?? Still have the audacity to ask me if i knew of such transactions, or if i had received any OTP and shared that info bla bla bla like i've only learnt how to use a card.. im tired of having my money frozen and wait for a new card and wait further for your fraudulent team to investigate and decide if i am to be refunded. Of course i deserve my money back!! Its much safer under my pillow!! What are you guys doing over there!??! I have 12 fraudulent transactions on the same day to the same US based company and not a single OTP received, your security systems of protecting customer's money are a joke!!
Ridiculous and no one answer call at…
Ridiculous and no one answer call at all no matter is office or after office hour , after all the answers listen to music for more than 40 mins , line cut off. The so call Live Chat has got no one to answer too.. If you can’t handle do not take over Citibank , never experience this in other bank , thank god do not have any banking with this lousy bank.
No Customer Service!
Agree with all the complaints from other customer. Am unable to register with their App. Many calls and e mails sent. No reply with any solution. Only "we will look into the matter".. since 2 months Citibank was not excellent but it did work. This bunch of loosers at UOB shall get nailed to the shithouse!
Card service non-existent
Chat service useless, hotline can’t get through, app doesn’t work. Applied via app 3 times, spoke to hotline once (after cumulative on-hold time of about 1.5hr over 3 successful call-through, excluding times that can’t even get through), but still no response. The promise of response by next working day is a joke. In the past, same application get approved within hours after a short call. This is so sad.
Horrible relationship manager for privilege banking
I was a large depositor first with OUB until UOB took over, my privilege banking relationship manager was good he never push me to go into risky securities until my last relationship manager Cynthia Sun, when I refused to move my fixed deposit into securities she actually told me to move my deposit to another bank, I have never had a bank told me to take my money elsewhere, she is so rude she is in the wrong career banking is a service business they don’t manufacture anything but take care of other’s people money, but it might not be entirely her fault, is the culture at UOB, arrogance, needless to say I am out of there.
What the hell is going on with the UOB
What the hell is going on with the UOB? I originally used the Citibank credit card, but Citibank is now acquired by UOB, and this is my first monthly payment from UOB, and the credit card due date is 7th August 2023. So at 9:24 that night, I paid through the HLB Connect mobile APP, thinking that it was all right, but who knew that I received an email from HLB the next day, and HLB said that my Citi credit card account did not exist. Doesn't that mean that the payment is overdue? Something so simple can go wrong, I can't believe how you got the #1 ranking. Your CEO should be fired. ***And below is the email from the HLB*** Dear Valued Customer, IBG trf (ref529690) RM635.94 to YII XXXXX XXXX CITIBANK failed on 07Aug 21:24. Reason: Account Not Found. From, Hong Leong Bank Hong Leong Islamic Bank
zero stars rating
Too bad there's no zero stars rating. Worst bank ever if you every need support. It is impossible to reach out to them via Email, Contact centre as well as Chat. Please don't even try to consider this bank, nothing is worth this hassle.
Worst bank ever
By far (not even close) the worst bank I have ever used. I had to report fraudulent transactions in my card 3 times. Very unhelpful customer service and slow processes to retain my money. Needless to say I will be changing to another bank when I get back to Singapore. Outrageous.
I am currently residing in Exmouth UK
I am currently residing in Exmouth UK. NO problem at all using my Citi Debit Card until the transition. Completely shambolic!. UOB BLOCKED my Citi Debit Card completely for all transactions for NO REASON! In UOB WEBSITE....Citi Customers may use their Citi Debit Card until new UOB Debit Card issued in Q4 2023. THIS IS UTTERLY NONSENSE!! Sent numerous emails to UOB CS and all they say :we apologize bla bla and will arrange a callback..!. Unable to make cash withdrawals from ATM in UK and my Debit Card decline at various shops in UK have caused total embarrassment and inconvenience. All efforts exhausted and need urgent attention from UOB - Escalated message via messenger platform to UOB CEO NG WEI WEI of my frustration and received ZERO REPLY. IS THIS WHAT UOB CEO CLAIMED SEAMLESS TRANSITION.??? UTTER MADNESS WHEN SUCH ORGANISATION FAILED TO CLEAR EVERYTHING UP FAIRLY QUICKLY.
A Singapore bank
A Singapore bank, that i always praised & thought Spore service was top class, but over rated reputation, and in fact it was just bad customer service i've ever encountered (to say the least) in my many years dealing with banks! i had to wait for hours trying to get through their so-called "customer service" and never got a respond sometimes!! Upon my numerous request/appeals, they kept promising me they will 'expedite", "expedite" and "expedite" to send me my missing overdue bill via email for immediate payment, but it was all never delivered despite the promises made and my follow up calls numerous times begging for my bills! i may review my account with UOB, if they is no positive action. But on a positive note: one Officer finally stood out, namely: Ms Jenny, KL office, who was responsive, very helpful and she even return my call, to sort out my concerns - GREAT service and she's an asset to UOB!! but i can't say much of the other officers (names with me, but i'll not expose!) who were just like robots/care less attitude with their standard robotic scrip, trying to avoid my legitimate grievance! Hopefully, i'll get my outstanding bills, as promised, and i hope UOB will act positively on my feedback. Thank You.
Worst bank in Malaysia!!!
This is bad, bad, bad customer service. Put me on hold for more than 10 minutes when calling them and still no one responded. How can I resolve my banking problem if the bank is not willing to attend to it?
Unable to get through their Chat online…
Unable to get through their Chat online and Customer Service on the phone. Been trying for days. They are obviously not ready to handle Citibank clients. Really zero star service compared to Citibank. Makes me want to reconsider continuing my credit card with them. Still waiting for my card replacement and been more than a week!
Epic failure, the apps, CS, the bank overall
Apps is a big failure and their team obviously dont even know what went wrong About 24 hours customer service, is a joke, no one will pick up your call Limited branches, even if you want to visit is a huge problem I dont pick uob, is migrated from citibank just to get myself into such headache, like you cant even repay the credit
I have been trying to contact UOB…
I have been trying to contact UOB customer care line for a week but to no avail. the voice mail doesn’t help as the options are limited and don’t have the service that I need. As I need to speak to someone regarding the matter. But the phone banking only direct us to UOB chat website. When I use the website. Either they request me to key the catcha multiple times or when I finally get in the the chat part. The waiting period of the assistant is extremely long and I have to rekey the catcha to get in to the chat again! It’s really horrible. I went to the customer service branch. They told me I can only call the care centre. They are unable to help. Really disappointing!
Noticed charged
Noticed my statement was charged with a different request which was nearly $2k. Called them n they realised it wasn’t customer’s (my) fault 😤 I was told they even wanna charge me if I cancel the request which was ridiculous! This call to clarify took around 1hr 15mins 😤 The actual request now is being reviewed n will take 7-10 working days, wasted time while waiting for approval. Also the staff on the phone don’t speak English well, spoke to 2 staff, one even read from a script n I wonder if she understood what she was reading. Hope the next time I speak to someone there speaks loud n clear English.
I going to give 0 star
I going to give 0 star, I was call few times and said by system will call back? Where the f person are working in Uob customer services? No one working or hire 2 person to serve whole Asia? So rediculous service bank
Disgraceful
Disgraceful. Had fraudulent payments made. Tried to call their so called fraud hotline 5 times. Wait ten minutes each time and get automated voice saying call back, operators too busy. In the meantime another fraudulent transfer happened so I had to cancel everything myself. Now I have to go to the bank to get my UOB tomorrow enabled. Their phone banking just helps them increase margins and make customers hate banks even more by making us waste valuable life waiting and waiting
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