United Overseas Bank

Ryan Sunaidi新加坡 · 写过 1 条评价 · 体验于 2023-06-27 · 发表于 2023-06-27

The UOB customer service is very bad

The UOB customer service is very bad. I experienced 3 fraudulent transactions, 2 of which have been refunded, but 1 transaction has been constantly delayed for over a month.

If I could score them a zero I would

If I could score them a zero I would. Worst customer service over a period of 6 years of any bank I’ve ever dealt with. Phone calls not answered (hour long wait times only to be hung up on), call backs not returned. Incompetent staff who don’t understand their own process requiring me to go into branch 3 times for a simple matter. Have closed my accounts but need a confirmation letter these have been closed and now can’t get hold of anyone to provide this. Useless. Also their internet banking app is the most confusing of any I have used.

Pop Corn马来西亚 · 写过 1 条评价 · 体验于 2023-06-14 · 发表于 2023-06-14

Uob credit card is really suck

Uob credit card is really suck. Payment have been make over online more than 24 hours, but credit card outstanding balance still not release. Called customer service said system down can't checked. This was not the first time happened. Where is the money? Bad service and no solution provided.

Sarah Yeoh新加坡 · 写过 1 条评价 · 体验于 2023-05-22 · 发表于 2023-06-04

UOB Digital Token is one of the worse

UOB Digital Token is one of the worse, I been calling their CS 4th each of them kept asking me to delete and download again, it doesn’t work after 12 hrs even using their TMRW website to apply for giro kept asking for old token, since they already ask customer to setup new digital kept showing token over & over again, I use other bank like DBS no problem at all can do it within mins, this UOB took weeks since 22 May’23 what a headache! Wake up UOB! Even their apps also so inconvenient to do payment via AXS, do once next transaction have to another 15mins a waste of consumer time! UOB with such a big name should get their internet developers to change the AXS mode not to delay others online who is in urgent need to make payments.

Max Butler新加坡 · 写过 1 条评价 · 体验于 2023-05-20 · 发表于 2023-05-20

Shocking Helpline

Deal with them at your peril

I have been trying to update my address with the for months. They claim never to have received my form. Then they said they'd mail one out to me. I never received it. I try and ring the bank to change my address, their automated system hangs up on me/disconnects 3 times. I finally get through to someone, she barely speaks English, does not listen to me, and gives me wrong advice unrelated to my request. Infuriating customer service.

bartho lomew新加坡 · 写过 1 条评价 · 体验于 2023-03-07 · 发表于 2023-03-07

was called customer service regarding…fraud Transaction

was called customer service regarding my card issue, and was rendered by CS Qibie and Edward, Qibie was helpful but always put me on hold and taking too much time. However when spoken to Edward, he was very polite and from his tone he sincere to help. Thumbs Up to Edward.

javier yang台湾 · 写过 1 条评价 · 体验于 2023-03-05 · 发表于 2023-03-05

Bad customer service

Bad customer service. Horrible experience. Avoid this bank

Bashir Shah新加坡 · 写过 1 条评价 · 体验于 2023-03-02 · 发表于 2023-03-02

Ms.Rajini and Ms.Hua Sher(Yishun…

Ms.Rajini and Ms.Hua Sher(Yishun NorthPoint)came like an Angel whom Solved My Issue, Me as Cust dunno how to show My Gratitude towards tis 2 Officer, Must Rewards tis Officers,Salute really handle wth Patience.

Marcel Buechi美国 · 写过 35 条评价 · 体验于 2023-01-31 · 发表于 2023-02-23

No customer support

No customer support. None. You can call and they say someone will call back. Of course no one ever does. Terrible banking experience.

Backward Service

There should be a minus star for me to tab. How are we able to compete with overseas bank with this type of service. Is it understaffed . I have to wait four hours to be served . Hate to go to the branch . Online got problem so no choice .

The worst bank

The worst bank. I never had a worse experience than with this bank. I can't log in online banking anymore since 3 months, because they did not send me physical token as they promised, changed password nor updated phone number. No response to 4 registered letters I wrote from overseas, no email, no nothing. They don't have any respect for customer request. I think, the money you have in the account is their money. The treat you like sh.... t. I think, I have to close my accounts. This bank is a pain in the b.....

False promises and confirmation from reputed bank - UOB

I had a very bad experience with UOB Malaysia. I have applied for Credit Card with UOB on 5th Nov 2022. FALSE Confirmations: -> Even after asked twice, the sales agent confirmed that UOB will not charge any amount for card holding. After registered all my 3 cards has been charged Rm25/each. i was chasing the bank Cust Serv for almost 10days and the RM75 has been waived off. -> the Sales agent asked me to write my personal email ID correctly, so that i can receive the monthly statement directly to my email. To be very frank - International bank UOB is not having such facility at all. Customers can view only in online banking. i have been cheated with false confiration, where as the other banks are sharing the statement to the customer's registered email id. Customer register email id: Primary to share any details Online net banking :Secondary for check -> the bank gives 20 days time after the statement date to pay the due amount (this is UOB's agreement). Im giving my date as example: every 13th is bill statement & every 2nd is due date. but here can view the statement only after 2 or 3days via online. so the statement can view by 16th of every month. but need to pay the amount as per the due date which is 2nd of every month. So, the bank is cheating the customer that showing it will be giving 20 days time to pay the amount but to be actual bank is giving only 17days !!! When i ask this question to the Cust service (i spoke with Agent, Team lead even Manager) - they said this is UOB process. -> Also UOB is voluntarily crediting RM 30 to my next Jan statement to keep my mouth shut. For this they named as "token of appreciation". Also they said all my request has been taken for learning. soon the bank will check to have register email id as the primary detail sharing. This is my worst ever experience with the bank in Malaysia:-(

3 consecutive months where you go at…

3 consecutive months where you go at any hour and you still have to wait for 1-3 hours just to make a payment. Understand many ppl wants to do fixed deposits or whatsoever, but cannot dedicate a counter for that??????

1 star is the lowest I could give

1 star is the lowest I could give. their support is non-existing. Had a issue for applying for a credit card. but system didn't let me apply even though I have bank account and other cards with them. Went to brunch and no one knows why or could explain why. After filling up a hard copy paper application (seriously!?) to date still no news from them. Each time I call I have to wait 30 min before they hang up. The only reason I bother is because I have an old refund and need to have a UOB card to get my money back. Otherwise, I'll NEVER bother to use their services.

UOB's customer service response time is extremely slow…

UOB's customer service response time is very very poor. I emailed them on the 1st November and although their automated response advised that they would reply within 3-5 business days, I only received a first reply by email on 13th November apologising for the delayed response and asking if my enquiry had been resolved! Of course my enquiry had not been resolved by then as nobody at UOB had responded to it hitherto, so I await with interest to see how long it takes for the next email to arrive from UOB! I suppose that relatively little banking competion in Singapore results in financial instutions not having to try too hard to deliver good, or even excellent, customer service....

I visited UOB Novena Branch on 9th Nov…

I visited UOB Novena Branch on 9th Nov 22 at 9.30 am. I had Internet banking issues. I was given a number at the entrance. I waited until 11.20 am and my number was not called. I approach the same lady at the ticket issuing counter at the entrance of the bank. She told it is long waiting of 2 to 3 hours. Poor banking and administration of UOB. I have to move my money to another bank. Inefficient service. Disappointed. Internet bank issue through phone was not possible. Lousy

I have email from merchant confirm…cancellation

I have email from merchant confirm purchase cancel , yet was told whether merchant is truly not claiming this transaction . Than ( We will help you only after the period is over which is 13 to 14 days later) Why can't you just ask me to email the cancellation email to you so you can proceed to do the necessary refund. Simple but have to make thing difficult

Takes more than a month to know the…

Takes more than a month to know the approval result of a credit card and never send a notification for the result. UOB Thailand is the worst baking experience. Plus, UOB call center always makes you wait forever!

I m utterly disappointed with your…

I m utterly disappointed with your service. This happened on the 20 of Sep 2022. I erroneously transferred a huge amount from my savings account to my credit card due to a wrong instruction provided by my agent. Therefore I tried to do a transfer back via my mobile app. Before I do that I want to confirm with UOB that there will be not charges if I do an internal transfer of this nature. An officer by the name of Christine confirmed that there will be no charges on this transfer. (But she didn’t offer her help to do the transfer for me even after I have related my reasons for this transfer). I tried to do the transfer on my own but it was not successful. An error message was display on the mobile app for me to contact the call Center. I did. My 2nd call was made to Aden. This gentleman is very helpful. Upon calling the nature of my call he immediately offered to do the transfer for me. After awhile he told me he has no access to my account as I belong to the wealth banking and offered to transfer my call to the relevant parties to assist me. I waited for more than 5 mins but to no avail. I then made my 3rd call to the call Center. An unprofessional staff by the name of Abagil picked up my call. I told her that I will not repeat the nature of my call and requested to read the earlier conversation I had with the earlier officers. I also questioned her as to why my previous call was not attended to after more than 5 mins of wait. She rudely told me that they are all busy and went back to the nature of my call. She said it can’t be done by the bank. I have to make a visit to the bank personally to perform this mentioned transfer. I challenged her as the officer told me that the bank is able to handle this transaction on behalf of the customer. She then put me on hold and revert with a BIG NO for an answer. I then requested to speak to the Manager but she said NO Manager is free to handle my call. I then requested her to get her Manager to contact me. She reluctantly took my request. Out of a sudden, she realised her mistake and told me it can be done. It will takes 3 to 5 working days. I told her it is urgent and requested her to expedite this on my behalf. The whole conversation with her was truly unpleasant and personally she is not cut out to be a customer service staff. After the above, I called again as I feel that she needs to be escalated for that kind of service provided. I called and Tommy picked up the call this time. This is a total 180 degree change of service after experiencing an unpleasant service provided by the earlier staff. He told me he will monitor my transaction personally and will call me once the transfer is completed. I Then shared with him about my unpleasant conversation with Abagil and then requested for his manager to call me. Again I mentioned my urgency in this request and he assured me that he will see to it. Shortly I received a call from the Manager (I can’t remember the name of this staff and unable to verify that she is a manager). She is trying so hard to do a service recovery by giving me a mouthful of how she will train the staff etc…. Without allowing me to speak. I then interrupted her and told her the staff concerns truly needed training. She acknowledged what I said. Then she said that my kind of transaction must be performed by the bank otherwise I will be charged with a cash advance fee. (This contradicts with the first confirmation provided by Christine). She assured me that my transfer will be done by Thursday which is Sep 22. So I left this in her good hands. On 22 Sep, I realised my transaction is still not done. I contacted the bank again. Again I was given a mouthful of motherhood statement as reasons. I told her that I was assured that my transferred will be effected by today. Again she gave me a rubbish answer as the day has not ended. I do not want to waste my time speaking to these unprofessional officers any longer and requested for her to look into it immediately and she said the end of the day it at 6pm. On 23 morning, to my disappointment it has not been done. Again a mouthful of motherhood reasons was given. She told me that due to the huge amount in my request they need to seek the highest manager’s approval and the transaction takes 4-6 workings days.(lol..???) she mentioned that she will get Tommy to see to my request and return a call once this is done. I can no longer tolerate all the above nonsense. For heaven sake I m dealing with a professional bank UOB and the above services are just not acceptable. Firstly your staff are not trained. Inconsistent replies are given by different officers. Staff concerned are not trained to the provide a solution to the need of the customers but trained to provide a mouthful of beautifully scripted replies and reasons when the customer’s needs are not fulfilled. Whatever information are not reliable and trustworthy. No longer I can trust UOB.