Was a happy Citi customer for more than 20 years before the move to UOB. Then, everything changed. Poorly designed and implemented online app. Inefficient, unhelpful and poorly trained customer service folk, often with an unpleasant attitude! The time taken for international wire transfers to reach my account is ridiculous. Then, on one occasion, I accidentally wired a credit card payment of 20,000RM instead of 2,000RM and, though I called them withing 30 mins of the transfer, the response was "Cannot help, the funds are already wired to your account!" I will be closing my account as soon as possible.
Oh my Lord...WORST BANK, EVER. Ongoing problems with their app. Had to phone call center 6 times. Average waiting time with call center: 16 minutes. Heard "I will follow up and call you back" 6 times. NOT ONCE did they call back. I'm done with UOB.
UOB advert attractive credit card promotion gift. I called and asked whether the promotion gift is still available, at first the bank staffs were unsure but after I told them where I saw it, they confirmed still available and that I can apply with the branch. So I drove all the way to the branch, pay parking ticket on a hot sunny day. I waited and the counter person took my information and says promotion only available for online submission.
I drove back home and went through the online form which they claim 5 minutes, but in fact so many documents ic front back, 3month payslip, epf, proof address, signature, home address, work address, emergency contact, how many years months you work, how many years month’s previous employment, designation, work nature, education, your house stay how long, is it own or rent. I finished after 1.5hours at 830pm like a student doing a homework. When i click submit, it says SERVICE UNAVAILABLE, TRY later!!
If your online is OFFLINE, turn the form off so that I dont feel like a dummy rushing late night homework!
I have so many things to do & need to use this idiotic service. If your service is screwed, shut it down instead of wasting our time!
I submitted a case 240327220325
Visited UOB wealth banking desk in the impressive new UOB HQ on Sukhumvit road Bangkok. The building itself and available wealth banking lounges lounges are impressive. However, my experience in trying to arrange an international transfer bordered on the farcical. It took over an hour and involved at least six staff in addition to the desk clerk I was unfortunate enough to encounter. Staff consistently offered conflicting information and i was asked multiple times for the same basic information. The most egregious examples were being asked for my passport on two separate occasions and being asked for the amount of the transfer four times. Staff seemed to lack basic knowledge of UOB systems procedures and products. I was misinformed on multiple occasions resulting in both frustration and a near complete lack of confidence in the service I was receiving. Communication was awful and the main person "helping" me looked utterly disinterested in fulfilling my needs.
Overall my experience was awful and genuinely concerning as I may in the future have a serious banking problem and I now have near zero confidence that I could rely on UOB staff to offer me meaningful and effective help and support when I really need it.
I am an ex-Citibank customer and got stuck with UOB because UOB decided to buy the company and screw it up.
I have the worst ever experience with the credit card team. I am not getting any helps from UOB customer service team after 1 secure e-mail and 5 phone calls within the last 2 months so have not choice but to write here. UOB closed my account due to late payment (which occurs as a result of the bad card transition process from Citiibank to UOB) and wrote me an e-mail to say they will refund the excess payments that I made into the account. After responding to the e-mail and rang multiple times, they have not transferred the fund to me.
30 years of relationship with Citibank has just gone down to the drain.
I’m I’ve been with Citibank for almost 20 years, never had issues. UOB Malaysia is a disaster. Nobody knows what or how to get things done. My son had to leave for overseas without his card despite a months wait. Privilege Banking should be renamed Indifferent Banking. RM is also non existent.
The head of credit card services Malaysia should go. His people are so poorly trained they turn away business.
Dealing with UOB Malaysia is too tedious. This bank doesn’t deserve one star but no star is not an option.
UOB Singapore credit card customer service is a joke. I hold AMEX and OCBC credit cards which I always had no issues with. Last month I signed up for a new UOB card and had a transaction problem. Deli, the customer service representative is very polite but super unhelpful. He kept asking his manager who gave him abysmal customer instructions, and when I asked to speak to the manager, all I got were bad excuses why his manager could not come to the phone. I am not even sure if he gave me a real name in the end. So just to be clear, this customer service call happened at 12.51 on Sunday January 21, 2024 and lasted 30 minutes with no results.
9th Jan 2024 approx 11.30 am onwards . UOB Taipan, subang Jaya.Mr Arwin, teller No 5, Ms Leo, Bank Officer, cubicle No 8. Fantastic service. Ms Leo was very professional, very efficient. I recommend UOB for such brilliant service and excellent customer service. Also staff teller No 3
Holding Citibank card with more than 5years without any issue. But when it change to UOB, the service and card replacement services are freaking slow.
I had called twice to confirm the address for replacement card, and when I called again to follow up my card replacement after 1 and half week, the customer service still asking the same thing which is confirm the address.
What the heck is the customer service?!!
As Citibank credit card holder for more than 15 years, I am now with UOB.
Have no access to my account as I live overseas. Called the hotline ..no reply for ages,
Since Oct 30th been corresponding via email and gave all details and nothing. I have no access to my account and no help.
How can they possibly think they have the same capability like Citibank or Malaysian bank. Very quick to send statements. I have been paying blindly since the takeover.
Central Bank should look into these comments.
Worst bank.
Worse customer service ever!!!
Reply takes months
Forever line busy nobody picks up calls
Dont even bother to resolve yr issue
Cancaelling the card now
If there was a zero-star review, i wanna take part in it!
If there was a zero-star review, i wanna take part in it. describing my experience of refusing to emailing the customer service number from the collections department. Called customer-service, and still need (i don't know what can be waited, life goes on, and who knows it is trickled down to insolvency department).
Hidden Fees on Online Transactions - Disgusting customer support
You have to check every online transaction because they charge hidden fees without notice, amount paid will be different than the OTP. They will never refund the fees ever because they don't care about any customers. You get better customer support at a flea market, UOB will bicker and argue over the phone and won't even do you the courtesy to call you back to tell you the fees will not be refunded.
UOB Imbi Branch Manager who'd suggested the customer to transfer the funds into another bank in order to make the Overseas Transfers!!
I was mentally exhausted by the UOB Clowns from Ipoh Branch and Imbi in KL!!
To do one overseas transfer..I felt I had to climb a massive mountain first before getting through to UOB you name it from the Customer Services to the Branch Manager!
All of them are so poorly trained, clueless!
So in Malaysia, Malays speak Malay, Chinese speak Chinese, majority of Indians are Tamil speakers.
I was so horrified to find out from one of their Customer Service staff that Tamil language is not allowed. I switched the language since the girl couldn't understand my query. When she said ' Sorry mam, we are not allowed to speak in Tamil', the first word came in my head was DISCRIMINATION!! So Tamil speakers, if you can't speak English, Malay or Chinese, then you are screwed!!
Mr Mu Theng Wei - Senior Officer in Wealth Managment - loves to make empty promises..I will get back to you with the best rate tomorrow morning (9.30am Malaysian time). But that 'tomorrow morning' is like 7 business days.
Then they have another Clown, Mr Kevin the Operations Manager in Ipoh Branch. Not sure he knows himself what are the Ops Duties are, you get more frustrated when you talk to that Clown.
Ms Carol, Branch Manager Ipoh - refused to take my call, so Mr Kevin the Ipoh Clown asked me to call him on his DD 05 254 0099 so that he can pass my call to Ms Carol. So is he OPS MGR or a PA??
Customer Service Dept - total time wasters, they love to put your call on hold, doesn't matter even if you tell them, that you're calling from abroad during early hours like 3am or 4am. So one needs to keep awake seeking help from useless Customer Service staff!
Last incident, this is the best one of all!!
Contacted Ms Claire Wong, Branch Manager from Imbi..explained the problems I was facing like transaction limit on the oversea transfer, Customer Service, Mr Mu Theng Wei, etc. etc.
Ms Wong suggested that I transfer my money into another bank (a competitor), and since the transfer limit with that bank is higher, I should do all the oversea transfers with them! A Branch Manager saying that!! OMG!! Unbelievable!!
Great advice, Ms Wong! I understand why Mr Mu Theng Wei is not so motivated to help a customer.
So what is the point of banking with UOB then? And why is there an option 'Overseas Transfer' on their internet banking?
To sum up, please avoid all the UOB Circus, if you can!
I am in the process of excalating to UOB Global HQ, to report the Discrimination Policy put in place in MY!
Kudos to UOB for stressing me out and irritating me before I even made a single transaction with them as I was one of the Citibank clients who had to make the transition to UOB.
Strike #1. No statements since June 2023 (the last Citibank generated statement). Fine, I can call the UOB service center to get the balance. Nope, put on hold several times until i gave up.
Fine, I will go and register with UOB online and check the balance there.
Strike #2. No matter what information I key it replies with “You have entered wrong information”. No idea what is wrong. I could call the call center, but please refer to Strike #1 above. Maybe I should download the UOB Tmrw app? Nope it doesnt install on older phones like my 2018 Samsung A8.
As a last resort, i give them one more chance to make it easy for me to continue my account with them and decide to visit a branch near my office (Bangsar)
Strike #3. No, card services have to be handled by calling the card center.
At this point I never want to hear the name UOB anymore. I will continue to keep calling the card center and I will be closing my account once i finally get through their queue.
Absolutely horrible customer service. Loan officers all don’t pick up their phone. Expect customers to turn around in a day when they take 6 days to give you the loan letter
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