Wamatek, established in 2018 and located in Eden Prairie, is the Twin Cities' leading retailer for electronics and services. It offers a vast selection of new electronics, including smartphones, computers, networking equipment, and accessories, all sourced from top manufacturers. Wamatek stands out with the largest inventory of new electronics in the Minneapolis area, the lowest prices, a price-match guarantee, and direct partnerships with leading brands.Beyond sales, Wamatek provides comprehensive services such as trade-in and sell programs, certified phone and computer repairs, data transfer and recovery, device setup, and electronics recycling. The retailer emphasizes quality, offering factory warranties and manufacturer support on all new products. While primarily focused on new electronics, Wamatek also promotes sustainability through trade-in programs and refurbished items that meet high standards.Serving both local and national customers, Wamatek is dedicated to delivering the latest technology at unbeatable prices, ensuring customers stay connected and productive with expert support. It’s more than a store—it’s a trusted partner for accessing cutting-edge electronics without the premium cost.
Most reviewers were somewhat happy with their experience overall. Consumers generally find the ordering process smooth and straightforward, often appreciating the fast delivery and clear communication regarding their shipments. People frequently note that the items arrive safely in excellent condition and function just as advertised.
However, some people mentioned experiencing frustrating delays with shipping and unhelpful customer service when trying to obtain updates on their orders. Some reviewers were not happy with receiving the wrong color or incorrect items, while others reported receiving defective products. A few consumers also pointed out difficulties when attempting to cancel orders or resolve unexpected issues.
On March 3rd I bought a cell phone case in $43.00 dollars , but , was not what I expected so I request a return , They send a return label in March 26 and received 2 days later with the promise they will "see" the refund , In April 28th they send and email telling me to file a claim with my bank institution to seek my refund . Seems to me that they not make it any easy to issue the refund and try to make you tired of the transactions and forget about it ,,, is just $43.00 DOLLARS! ,, definitely not making any transaction with this company.
WARNING: Strongly advise against ordering from this company. I purchased a high-end graphics card for nearly $2,000, and they have held my money for months without delivering a product or a valid refund.
After placing my order, they missed their initial shipping window. They then strung me along for two months with excuses about manufacturer backorders, missing three separate promised restock dates.
I finally canceled the order and was told my refund was processed. A month later, the funds have still not hit my account. When my credit card company investigated, Wamatek completely refused to provide a standard bank Trace ID to prove they actually sent the money. Instead, they sent a useless screenshot of their own internal system and absurdly offered to "convert the screenshot to a PDF."
To make matters worse, they have now completely stopped responding to my emails, and conveniently, the page to view my order history on their website now just returns an error.
They took my money, failed to deliver the product, faked a refund, and are now ghosting me. Save yourself the headache and buy your hardware from a reputable retailer.
Great people! Loving and welcoming environment! I have shopped with this store two times now and their products are phenomenal. Very easy to execute and communicate with. Would recommend to anyone who wants a new phone at affordable prices!
This is a scam site. Do not order from them. After placing a $3000 order for a GPU I was told it was on backorder after already making the purchase. I then proceeded to contact customer service for a refund which never came. After complaining I was told to contact my bank and file a dispute. Its been weeks and I'm still trying to get my money back. They are stealing money on high purchase items that you are not being told they don't even have then making your bank payout out. This company should be shut down immediately.
I had an extremely disappointing experience with this website and would strongly advise others to think twice before purchasing anything from them.
I ordered a laptop expecting a smooth and reliable service, but instead, I was met with repeated delays and a complete lack of transparency. There was no clear communication about when my order would actually arrive, and every update felt vague or unhelpful. After waiting far longer than promised, I became so frustrated that I had no choice but to cancel the order altogether.
What’s even worse is what happened next. Despite canceling, I still have not received my refund. Instead of taking responsibility, the company is now trying to shift the blame onto me by telling me to contact my bank. This is completely unacceptable—processing refunds is their responsibility, not mine.
Overall, this experience has been stressful, time-consuming, and incredibly frustrating. Poor customer service, failure to deliver on promises, and refusal to properly handle refunds are major red flags. I would not recommend this website to anyone.
I genuinely wish I could give this website zero stars, because even one star feels far too generous.
I ordered a laptop from them expecting a straightforward purchase, but the entire experience turned into a nightmare. My order was repeatedly delayed with no clear or honest communication about what was going on. I was left chasing updates and getting nowhere, which was incredibly frustrating.
Eventually, after waiting far longer than promised, I had no choice but to cancel the order altogether. That alone was bad enough—but it gets worse. Despite canceling, I still have not received my refund. Instead of resolving the issue like any responsible company should, they are now telling me to contact my bank, as if this is somehow my problem to fix.
This level of service is completely unacceptable. Delays, lack of communication, and then refusing to properly handle a refund is beyond poor—it’s infuriating. The whole experience has been stressful and a complete waste of time.
Avoid this website at all costs. I would never use them again.
Ordered an Nvidea 5090 which was supposed to be back in stock in 2 weeks. It never came back in stock so I cancelled my order and asked for a refund. They said they refunded the money but it never showed up on my statement after 1-week. They asked me to wait a couple more days and then check my credit card again. Still nothing even 1-month later. They said they can't see an issue on their and and cannot refund the amount. Really? LOL. Long story short... If you are wondering if these guys are scammers, the answer is clearly yes. I filed a dispute with my credit company and just waiting for reimbursement.
I had a very disappointing experience with Wamatek regarding an order for an RTX 5070 Ti.
I placed the order and was informed it was on backorder with an expected restock date of February 18. I agreed to wait. After following up, I was told orders would be fulfilled from oldest to newest, and on March 2—after the restock date had already passed—I was explicitly told that I was “first on the list.”
Based on that information, I continued to wait and did not purchase the product elsewhere. I relied on this for over three weeks, and at no point was I informed that my order was at risk of cancellation.
My order was then canceled without warning.
By that time, the GPU had become significantly more expensive and difficult to obtain, meaning I could not replace it at the price I originally secured. This left me at a clear disadvantage due to the information provided by the company.
After contacting support, I was told to browse for alternatives, but there were no comparable RTX 5070 Ti models actually available—only backordered listings or entirely different products.
While the company did offer store credit- a whole $10 for 3 months of back and forth emails (manager and supervisor said that was the best they could do), they refused to provide a reasonable amount that reflects the price difference or the situation.
Overall, the issue is not just the cancellation, it is the way expectations were set and then not honored, resulting in a loss of a valuable purchase opportunity.
I would recommend caution when ordering items, especially for high-demand products.
Wamatek 回复2026-04-06
We are incredibly sorry for your poor experience with our company. We strive to deliver the best customer service and clearly we did not hold up our end of the bargain. We appreciate your business and wish you well.
Waited three whole months for product to be in stock. After paying in full, they cancelled my order. Not sure why, but probably because the pricing went up. Either way, Wamatek made an agreement when I paid and later reneged. Scummy business practice.
Now jumping through hoops for my refund.
Wamatek 回复2026-03-27
Hello, we are sorry to hear of the difficulties with your order. We do our best to get orders fulfilled, but at times are subject to market changes. We appreciate you and your business and wish you well.
They have wonderful customer service. They addressed my needs. They were thorough about the whole shipping process. I was unsure about my purchase. They exceeded my expectations and set me at ease.
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