Most reviewers were unhappy with their experience overall. Reflecting major frustrations with the business operations, many customers experienced severe issues with product quality, noting that items broke quickly or arrived damaged. People also frequently complained about terrible customer service, pointing out prolonged communication gaps and long delays in receiving refunds or replacements. Buyers expressed deep disappointment regarding the lack of communication and unresolved warranty claims.
Some reviewers were happy with their purchase, mentioning that the scooters worked well for daily commuting and city travel. A few users additionally praised the smooth ride, solid build quality, and responsive support team assisting with minor technical issues very quickly.
Avo pro scooters are scrap!!!! I bought 3 avo pro es80 scooters for my 3 boys at Xmas, they worked well for about 2 months, then they stopped working one at a time. The screens let in water if it rains at all and then they won't turn on. One of the scooters had 3 screens replaced and the other two scooters have had 2 screen changed each. The 3 scooters are in the shed now with not one of them able to turn on because of needing new screens. They are all only 10 months old.
Absolute joke...within weeks handlebars misaligned with front wheel so sent it back, asked for a refund and nothing...even though it was only a few weeks since I bought it and very very rude when I asked for a refund..after which it took me over 3 months to get my money back via a chargeback claim as they were ignoring any communication I was sending.
AVOID AVOID, Don't bother, rubbish company And customer service, sent me the scooter which I bought beginning of August 2024 had a fault with front wheel so I sent it back in original packaging a week later, so only had a weeks wear! for a refund, we could not have refund because it had been used, not my fault there was a fault with it, they said they would fix waited over 4 weeks to have scooter returned at a cost to me as they would not cover postage, disgusting!, only to find they have sent me someone else's scooter and in worse condition, not even repacked in original box as I had sent it with styrophone, just loose. I contacted them to say this is not my scooter they said it is, if I'm not happy I should return it, but they will not refund or replace, so Im just to be out of pocket!! disgusting company, avoid like the plague,
So I am now stuck with someone else's scooter in worse condion than my brand new one, I no it's not mine as I removed the front sticker and the wear on the rubber plate edges is so much more, there's scratches down the support arm and a deep scratch on the rubber mat. Mine was near perfect. Im so disappointed and feel violated and robbed, horrid people that can treat you this way. I'm only 14 and this is my first experience of an expensive purchase of buying online PLEASE AVOID company
If I could give 0 for their customer service I would. I contacted the company to get my son’s scooter repaired as the motor cable came out after less than a month of using the scooter. It now shows e7.
The company said they would send a replacement part out.
3 weeks later I am still waiting and they are completely ignoring my emails
I understand they are in a different country but a reply back would be appreciated after spending so much money with them
By the sounds of other peoples reviews I could be waiting months to have this sorted!!
I bought an AOVOPRO ESMAX 500W in 2022. After one year the front Wheel is loosing its ball bearing whsih is a major safety issue. I contacted Aovopro customer service with pictures and video for months and never get a reply for a replacement of the ball bearing
Poor contact with company based in China. Bought my scooter for my son. He has scooter about 1y where 6 months he was not able to use it as it was constant broken. Now scooter is broken again I apply for new part where my guarantee was extended as scooted on the beginning never comes on time. They said durning that time whenever sxooter breaks I just text them and I get new parts. This was my understanding as I got that in email. Now they said that policy is different and I have to pay 50$ to replace battery. Whenever scooter was down poor contact as well. I had to wait weeks before someone come back to me. Not recomended at all!
DO NOT PURCHASE FROM THESE CON PEOPLE.
BOUGHT SCOOTER 1 MONTH AGO AS A BIRTHDAY PRESENT . SCOOTER HAS BROKEN AND AOVO PRO ARE CLAIMING I AM TRYING TO FAKE THE DAMAGE PICTURES. TRYING TO CLAIM BACK MONEY VIA OTHER AVENUES SO I CAN GET IT REPAIRED .
BE WARNED HAPPY TO TAKE YOUR MONEY. THEN WILL NOT RESOLVE A PROBLEM
Purchased Scooter, within 12 months battery needed replaced, within a further 6 months battery needed replaced again. Have contacted them as product has a 2 year warranty, will not respond and ignore emails.
I have been waiting 5 months to get my scooter back from being sent in for warranty service and haven’t been able to get a response as to when I will get it back. 330-472-2353
SCAMMM!!! It's been a month since I made the purchase on the website and I never received the scooter. They sent me a tracking code and the product was never delivered to GLS. No one answers my email. Fraudulent company alert.
I bought a scooter on the 9th. I was informed that I would receive it within 2 to 5 days. Today is the 17th and the sale is still in process. I sent an email to Aovopro and they said they might have to cancel because the product is out of stock. However, the product is still available for sale on the website and states that it is in stock.
Awful experience, I do not recommend at all!! The Scooter has already broken not even a month after use. The bottom plate has snapped off, a small part of the front wheel is already worn (it’s only been used for 2 weeks) and it doesn’t turn on. I have tried countless times over the last 2 weeks to contact the company and even with the 30 day refund/ 2 yr warranty I am being completely ignored! I have shelled out over £200 for a Scooter that doesn’t work. I do not recommend at all!!!
Such terrible service and experience.
I have been waiting for a long time since I paid for a scooter. I never got any type of update or information. I asked for updates, tracking code, and arrival date. The only answer I got was "You will get it by the 16th of july". Today I asked for the tracking code, and I got the answer: "the product is out of stock".
One of the worst experiences.
Aovo pro scooter This is the 2nd scooter I have bought…
This is the 2nd scooter I have bought but nothing like the first as I had no problem with for 2 years but this one I have had to repair the mother & handle bar lock but now it is not fully charging so they said it is to do with the battery which will cost me $50 & you only get 180 days for the battery under warranty but it does not state this when buying, just found this out as I am still in warranty till February 2025, so I will have to buy a battery or a new scooter either way I lose out & they gain unhappy customer
TOOK ME A YEAR TO WRITE THIS REVIEW.
Like many others I made a purchase for a scooter from Aovo Pro, I received this on 15th February 2023, on 1st March 2023 and since then to date I've been in contact with Aovo Pro, I've had next to no communication back and when I have its been extremely unprofessional and blunt. Sadly they have absolutely no interest adhering to their two year warranty and honouring this to their customers. I've had E3 error codes, the scooter starting on its own and damaging my home, parts falling off, lots of faults, some of which has seriously hurt my son and now the scooter is totally unusable and broken. This has been sitting in my hallway for the past year waiting for Aovo Pro to rectify this, I still have the packaging it was received in and currently I'm still waiting a year on. Please do your research and look online at the reviews, they are all exactly the same stating this company is awful, their scooters fail and break within a few weeks of purchase, when you spend nearly £250 you don't expect this. This was a gift for my son’s birthday that he is now without. I honestly wish I had purchased elsewhere, I would never use Aovo Pro again, please do your research and do not buy from this company, warn others as it’s an awful situation to be in. They breach their warranty, you aren't covered by their two year warranty they claim to have and they have absolutely no interest in putting anything right. I even tried going through Klarna and their buyer protection but unfortunately they wasn't interested to support my situation either as Aovo Pro lied and said they offered a solution of a partial refund or a repair which they never followed through with, I have proof of this as kept my whole chain of emails over the last year.
UPDATE… (09/03/2025) My 24 month warranty that came with the Aovo pro order has now ended and been breached, I’ve received no communication, support or resolution from Aovo Pro. I’m now taking legal action.
My daughters scooter broke a month after getting .
I contacted Aovopro and they sent a return label so i returned it for rapair.
It got lost in postage and after 2 months they told me that they would send a refurbished one and the one i received was a broken one somebody else had returned for repair it even had the drecription of what was wrong inthe packaging .I contacted Aovopro and told them what happened and they got me to return it .They have received it but now have stopped returning my emails and have cut contact
I am down €200 and have no scooter i feel robbed and i would not recommend this company or product to anybody in fact i would warn people awayt from them
Worked great till it didn’t - contacted company to say it had stopped working. This is my main source of transportation. Then waited a month for them to send me a replacement part, which was extremely difficult to fix!!!! Turned out the part I’d waited for hasn’t been drilled properly. The company won’t refund and now I have to buy a new scooter. Safe to say it will not be an Aovopro and I will never buy one again - Terrible customer service, Awful experience complete waste of money
My aovopro g63 is the worst scooter i have ever ridden, 10-20km range, overvoltage problems at 20% battery cant ride it at all just shuts off, battery says fully charged but on the app it says 81%. TERRIBLE rear motor literally doesnt pull at all from standstill. Says 800w48v on both motors. I have sent a chargeback claim and will be leaving a review on everywhere i can. For 1500 usd i could have gotten 2 kukirin g4s, this stupid scooter is not Even worth 300 usd. I recieved this scooter june 28th yes straight from the start this chinese knockoff has problems. Im just saying Watch out ill be on ya’ll asses i promise u!
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