I have bought 3 items now from beautifulhalo one which is just stunning and it arrived in good time even though we were in lockdown.
The other 2 were a set of antler chandeliers one had a piece missing and one had a chip on one of the antlers. I contacted the support team via email and sent pictures of parcel and items and the support team jumped straight on to the issue and sent me out replacements.
I am really happy with the way customer service has handled my issues and they have impressed me quite a lot.
I had an email today advising me that I had ordered the same item twice in 12 days. I thought I had ordered it previously but couldnt remember the name of the company to check and as I wanted this table light as a present ordered it again. Within 24 hours they emailed me to inform me that I had previously ordered it and was awaiting delivery had I intended to do this. I was grateful for this and asked if they could refund me. They did this immediately. What excellent service.
I ordered a beautiful, antler, chandelier. Yes, it took four months to arrive, but they answered every email I sent promising it was on the way, & it was. Once it was unloaded from the ship, in CA, I was immediately notified by Fed-Ex, that they had it. It arrived at my home, in Texas, at 10:30 in the morning three days later. It was packaged carefully, & it is installed in our new home. It’s beautiful. The supply chain all across the world is slow, but I had a good experience.
I recently wrote a bad review because of my damaged lights and them not getting any responses to my response. Somehow that all changed and my email was answered the next day. Since then the emails have been flowing between us, them asking for pictures and my order number and me sending them. The outcome is that they are going to send me 2 new lights. If my lights come intact I'll give them 5 stars. The unfortunate part is that it was the shipping that caused the damage. I didn't think they cared but they've been courteous, responsive and sending me new lights
M cause I'm an 8. Jean capris came after 2 months and they were some kind of velveteen material. Too small. Tops were at least xlarge. Other jeans were way too big or way too small. I also ordered so
M cause I'm an 8. Jean capris came after 2 months and they were some kind of velveteen material. Too small. Tops were at least xlarge. Other jeans were way too big or way too small. I also ordered some of those Alaskan slippers and I think they are styrofoam. Comfortable but won't last. i contacted the customer service for return and refund via this help which is six zero seven⁴³⁸
three4nine8Great customer service and experience !!!!! regarding returning some items that are too large. customer servicewas very responsive and helpful. Very good customer service.If I could give 0 starts I would…
If I could give 0 starts I would negative 100.If I could give 0 starts I would…
DO NOT order from this company.DO NOT order from this company.DO NOT order from this company.DO NOT order from this company.DO NOT order from this company.DO NOT order from this company.DO NOT order from this company.DO NOT order from this company.DO NOT order from this company.DO NOT order from this company.DO NOT order from this company.DO NOT order from this company.DO NOT order from this company.DO NOT order from this company.
Had an issue with an order Order 2 x lights in November 2020. Took months to arrive. Completely smashed up lights delivered from Asia in just a cardboard box. Took months to get them send another set
Had an issue with an order Order 2 x lights in November 2020. Took months to arrive. Completely smashed up lights delivered from Asia in just a cardboard box. Took months to get them send another set which arrived in the same state (another cardboard box). This time it was just the shade and frame with no electrical fittings.i contacted the BeautifulHalo customer rep for a return and refund via this help which is SIX ZERO SEVEN fₒᵤᵣ ₜₕᵣₑₑ ₑᵢgₕₜ three4nine8I had problems with my return label. I tweeted them and they instantly got back to me and solved my issue.
DO NOT ORDER DO NOT ORDER DO NOT ORDER DO NOT ORDER DO NOT ORDER DO NOT ORDER Material is not greatI ordered M cause I'm an 8. Jean capris came after 2 months and they were some kind of velveteen mate
DO NOT ORDER
DO NOT ORDER
DO NOT ORDER
DO NOT ORDER
DO NOT ORDER
DO NOT ORDER
Material is not greatI ordered M cause I'm an 8. Jean capris came after 2 months and they were some kind of velveteen material. Too small. Tops were at least xlarge. Other jeans were way too big or way too small. I also ordered some of those Alaskan slippers and I think they are styrofoam. Comfortable but won't last. i contacted the customer service for return and refund via this help which is six zero seven⁴³⁸
three4nine8 Great customer service and experience !!!!! regarding returning some items that are too large. customer servicewas very responsive and helpful. Very good customer service.If I could give 0 starts I would…
If I could give 0 starts I would negative 100.If I could give 0 starts I would… If I could give 0 starts I would negative 100.
Shopping at BeautifulHalo is a stressful experience. The only reason that I have given them 2 stars instead of 1 star is because they are not complete scammers; they are honest people, they just don't know what they're doing.
The main issue is that they list out-of-stock items. I keep telling them that they shouldn't do this and asking them to amend listings but instead of doing so, they offer a 5% discount on another item off their website.
For example, Color Block Tribal Print Long Sleeve Pocket Casual Hoodie does NOT exist in the blue colour, despite the blue colour being the main image. On 26/10/2020, I was advised that it was out-of-stock in the blue colour. Initially, they said that it would be back in stock within 3-4 weeks. April 2021 and still not in stock. They changed their response to "sold out" and offered me a 5% discount on another item. September 2021 and it is still showing as "in stock" despite the blue not appearing as an option.
Another example:
Vintage Style Light Gray Geometric Print Colorblocked Chest Pocket Long Sleeve Slim Fit Hoodie. It showed as "in stock" when ordered. I placed my order. A week later, I was informed that it was out-of-stock. It took a further 2 weeks for them to remove the listing.
Whenever I ask them to stop listing out-of-stock items, they offer me a 5% discount. Not helpful. In the end, I decided to cancel my entire order as I was finding the experience (expectations management) too stressful. They tried to sell me something else and I had to be firm on wanting to cancel.
They do communicate promptly and provide refunds which is why I haven't given them 1 star. However, I use quite a few similar websites such as Shein, Soulmia etc. This website is by far the worst. It's a shame as they could attract a lot of repeat buyers if they made some improvements (negotiations, expectations management).
My 2nd purchase from Beautifulhalo delivered to the US and LOVE IT! Delivery took some time, about 2 months (but that's due to the circumstances.) I knew that before purchasing. Beautiful quality and packaged perfectly. I will purchase from them again. 5 Stars!
I ordered sun shape ceiling light which was delivered in two parts .. I was angry with the wait time about 8 or 9 weeks and read reviews about the company which were not good.. I have now received both parts of the light and I am very pleasantly surprised . It’s absolutely stunning ... worth every penny.,
Beautiful halo has a lot of bad press on here. But there are 2 sides to a story. I purchased 3 fan lights and was fully aware of the long delivery time. They don't make a secret of it. 2 fans had a part missing. I emailed them and they promptly sent out the parts that were missing. Ok it was a little inconvenience but they sorted it. I now have 3 good working fan lights and they are great.
Purchased a light fitting, the original is a bit pricey £1,000. The 6week wait didn’t deter me. The communication wasn’t bad, they responded day after. The product didn’t meet the UK trading standards, No BS on the box , No EARTH, no instructions supplied initially, had to email them and got very basic steps. The product is just about up by a professional electrician, the threads are too short, the screws supplied too long. Please use a UK distributed if you can. Scary product!!!!!!!.
I don’t usually leave reviews but looking at some for this company, I just had to share my experience.
I saw the lights online, loved them and bought them (2 x matching Tiffany style ceiling lights for almost £400)
I then got a 6 week wait time upon ordering which although I thought at the time was a little disappointing, I was happy with to wait as I really hadn’t seen anything like them anywhere else.
Then I read the reviews and panic set in. I had little hope things would go through without a problem. I made an email enquiry 7 weeks in to which I got a reply within 15 minutes telling me it won’t be long now etc. As I paid through PayPal I thought you know what, let’s wait and see what happens!
They arrived today just over 8 weeks and let me tell you, they are worth the wait! Absolutely stunning and a perfect match to the picture I ordered.
I will 100% be ordering from Beautiful Halo again as not only are their products stunning, but they reply to enquires in super quick time which is always reassuring. One very happy customer 😊
I ordered a beautiful dining room chandelier but immediately after ordering I read the return/refund policy....not very good. I later discovered that though I canceled my order in the time frame required I had been charged almost $500.00. I went to my credit card company but the time frame was past. I did speak with someone one time but time went on for a long time. I finally started sending emails requesting my refund....this took months but finally they did refund my money via a direct deposit to a checking account. If I had read all the other reviews first I wouldn't have ordered anything in the first place. I do appreciate that they did finally refund me my money.
I ordered a light fitting and when it arrived there seemed to be some parts missing, so I emailed them. I got a response within 24 hours asking me what the problem was. I took photos to show what was missing and sent them. Again within 24 hours they responded asking clarification as to what the missing parts were. Again within 24 hours they responded to say they were sending me the missing items. Who out there can say their complaints are dealt with so quickly, nobody, even in the US if you bought it from a US supplier it would take weeks and cost you twice the price.
I ordered a large amount of lighting and it arrived in perfect condition. I paid extra for delivery and recommend when buying anything fragile to do the same. My lights are beautiful and when I wanted spare glass covers these were easily arranged.
So many bad reviews but my experience with Beautiful Halo has been fantastic.
SHORT VERSION -
Pros: Good communication; will honor rebates/refunds; uses Paypal.
Cons: Very slow shipment time; poorly packaged merchandise (damaged w/ missing parts). Not scammers, just not competent.
I discovered these other reviews only after ordering my floor lamp from BeautifulHalo. I was quite worried about my order to say the least. But I paid with PayPal so not all hope was lost.
Anyway, my order was started on March 15th and I got an update from BeautifulHalo on April 17th with a tracking number for FedEx. They said that the package was on a certain freight carrier (they gave me the number for me to track) and that it was detained in port (Los Angeles) for Customs but has now been cleared and that they will prepare stateside shipment within 7 working days.
I'd been checking the tracking number on FedEx web site and they acknowledged the package's existence (with weight and dimensions) but that they hadn't received it yet.
On April 28th I inquired BeautifulHalo for an update and they asked me to be patient.
By May 5th, FedEx still had not received it so I told BeautifulHalo that if FedEx doesn't receive it by May 8th, I will expect a full refund. They tried to appease me and ask for more time by offering me a rebate of 10% (and then a rebate of 50%). I did not accept and told them "May 8th", period.
Well as luck would have it, by May 06 (the very next day), FedEx had finally received the package and it eventually arrived to my place of business.
When I opened the box, the lamp was nestled in some styrofoam packaging that was molded only for the base and light fixture itself. The four-section rods were poorly cushioned and their painted metal surfaces were resting on top of each other at angles, causing some scuffing. Furthermore, the threaded nipple connector that the cord goes through where the base is connected to the standing rod was pinched and broken in half (no damage was apparent to the box itself, mind you). Also, there was a connector piece (that connects the vertical rod sections) that was missing.
Fortunately, I was able to recover those pieces from a hardware store and a thrift shop.
I followed up with Beautiful Halo about the damages having agreed to a 35% discount from the total cost.
I know there's a lot of people on here who think they're scammers but in their defense, they at least sold a decent product (aside from the poor handling) which surprised me how nice it was when I put it together. I don't know if I'd still be waiting on this had I not put my foot down when I did. They were actually very punctual in their communication and they did offer rebates to negotiate for my appeasement. But if I had the opportunity to do business again, I probably would not.
Beautiful halo... I ordered a beautiful light fitting for my daughter, im in uk. Then read all the comments and after paying £85 i started to panic. But Within 2 weeks my order arrived and its gorgeous. Only complaint i really have is its not ready to put up you have to build it yourself and has no wiring block on it to put it straight up, other than that no issues at all, i will use this company again. Thank you beautiful halo.
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