BudgetAir.com

We're so happy to hear you had such a great experience with us! Thank you for your wonderful feedback.

We are so happy to hear that you loved our service and pricing. Thank you for your wonderful feedback!

We're so happy to hear you found our website easy to navigate and appreciated the prompt follow-up. We always aim to make the ticket selection process smooth for everyone.

We appreciate you choosing us for your booking. We look forward to hearing about your complete travel experience with us soon.

Hello Hassan, Thank you for your feedback. As previously communicated on multiple occasions, we are unable to process any refund or further assist with your booking because you initiated a legal chargeback dispute through your bank. Once a chargeback is opened, all financial processing is strictly handled through the banking dispute process. Kind regards, Steve BudgetAir

We're delighted to hear that you found our pricing to be good and the process simple. Thank you for your kind words!

Hello Peyton, Thank you for your feedback. Following our investigation, the airline ultimately rejected the refund request using the updated ticket numbers you provided, stating that the flights were eventually flown. Because the airline retained the funds, we are unable to issue a refund. We sent a detailed email outlining the carrier's decision and supporting details to your registered address. Kind regards, Steve BudgetAir

We're so glad you found the booking process easy and appreciate your positive feedback about the luggage display.

Hello Genevieve, Thank you for sharing your experience. Arriving in Portugal with young children after a long flight only to encounter issues at the car rental counter is a stressful situation. Car rentals booked through BudgetAir are provided by third-party rental partners who set their own pick-up conditions and desk requirements. Hearing about the trouble faced at the counter regarding credit card policies is concerning. Please reply to the private message sent on Trustpilot or share your booking reference number here. Looking into the booking details will help review what took place with the rental provider and explore options for you. Kind regards, Mark | Customer Service BudgetAir.

Hello Roman, Thank you for bringing this to our attention, and we apologize for your experience. We appreciate your loyalty as a returning customer. To make things right, we will waive the cancellation fee so you can receive a full refund for your booking. Our team will reach out to you directly to confirm the details and process this for you. Kind regards, Steve BudgetAir

Hello Jaspreet, We are sorry to hear about your disappointment, but we would like to clarify how the service works. The Premium Package waives our administration fees for service requests; it is not a cancellation insurance policy. If an airline’s fare rules state a ticket is non-refundable upon cancellation, the Premium Package cannot override the airline's policy to issue a refund. The full details of this service are explicitly stated during checkout. Our team will reach out to you directly to go over your booking details and help clear up any confusion. Kind regards, Steve BudgetAir

We're so glad to hear that your booking process was smooth and that our pricing was competitive. We appreciate you highlighting the clear information provided and the quick delivery of your eTickets. Thank you for your wonderful feedback!

Hello Jason, Thank you for taking the time to bring this to our attention. We’re truly sorry to hear about your unpleasant experience. We've recently been made aware of scammers falsely posing as BudgetAir and carrying out unauthorised transactions. We want to clarify that these activities are in no way associated with our company. Below are 3 actions we recommend taking to safeguard yourself: • Report the unauthorised charges to your bank and request further guidance on securing your accounts. • Notify local law enforcement/relevant consumer protection agencies about the scam. • Ensure that you're booking/managing your trip through our official website at BudgetAir.com. • Use only our official contact channels to discuss your booking details. We take these reports very seriously, and we actively monitor cases such as yours. Please get in touch with us via our website, so that we can take a closer look and do our best to prevent such instances from occurring in the future. Kind regards, Mark | Customer Service BudgetAir.

We appreciate your positive feedback on our ease of use and pricing.

We're so glad to hear that you found the booking process easy and appreciated the PayPal option. Thank you for your positive feedback!

We're so glad to hear that your last-minute booking experience was a positive one and that we could deliver your tickets promptly. We appreciate you trusting us with your travel plans!

Hello Rahmah, Thank you for taking the time to post this review. The optional add-on products offered during checkout are provided through third-party partners to help protect travel itineraries against unexpected changes or cancellations. While these coverage rules are set directly by those external partners, travel agencies cannot alter those third-party policies or issue direct refunds for them once selected. Selecting these services remains completely optional during the booking process. A private message is on its way to look into the transaction details. Kind regards, Leo

Hello Carissa, Thank you for sharing this review. When a chargeback is initiated through a financial institution, the standard dispute review procedures require additional processing time between banking partners before a final refund can be confirmed and released. The feedback regarding customer support responsiveness is taken seriously to help refine procedures and avoid unnecessary delays. A private message is on its way to double-check the account details and ensure every aspect of the case has been fully finalised. Kind regards, Leo

We're happy to hear your experience was fast and easy. We assure you we aim for consistency and transparency in all our services.

We're happy to hear you found our pricing good and confirmation fast. We appreciate your feedback regarding the upsells and will review our process.