Had to custom order and it fit…
Had to custom order and it fit perfectly. Very pleased with this order.
关于 cicinia.com
数据更新- 网站
- www.cicinia.com
- 分类
- 购物与时尚
- 所在地
- 中国
- 状态
- 待认证
- 近 12 个月
- 47 条评价
- 差评回复率
- 64%（65/102 条）
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商家自述
Cicinia offers a complete assortment of bridesmaid dresses, accessories, and personalized gifts for the bride, all reasonably priced. Make your wedding more memorable with gorgeous, trendy, and high-quality gowns.
以上内容由商家自行提供，未经平台核实。cicinia.com靠谱吗？
cicinia.com（www.cicinia.com）在 OK.one 的综合评分为 3.7 分（满分 5 分），基于本站收录的 337 条用户评价，属于购物与时尚分类，口碑一般。评价两极分化：66% 给出 4 星及以上，同时 27% 打了 1 星；商家回复了 64% 的差评；近 12 个月新增 47 条。数据最后更新于 2026-10-25。
评价综述
AI 生成Most reviewers were somewhat happy with their experience overall. Consumers frequently praise the beautiful formal clothing, noting that the custom sizing options often fit like a glove and match website photos closely. Many people also appreciate the helpful support team members, beautiful fabric quality, and surprisingly prompt delivery times for their special events. Some reviewers were not happy with the complicated return process and unexpected fees charged for sending items back when they did not fit. A few other people also felt that the sizing was inconsistent and the garment quality felt cheap compared to what was advertised.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。用户怎么说
Have placed an order around midnight…
Have placed an order around midnight last night and order dated today 1.3.24. I changed my mind about order as I received an email 4.11am UK time when I'm asleep but discovered it earlier today and it asks for other info and nothing is as they say on website so I decided to cancel order which I'm finding impossible to do. Have replied to the email I received 3 or 4 times plus 2 emails directly through their website and tried to do live chat but no reply on any platform whatsoever. I believe this is a fake/scamming company. Am reporting and have already reported it to my bank..... Edit - 2nd March 2024 - they replied to this review, calling me Anne instead of Beverley-Anne so sending my order number as requested, to them and also putting it on here so they can see it here - "💐Order Confirmation from Cicinia: SS ZJCN2230514UK" The money has also now been collected from my bank account!!! Further edit on 2nd March - have now found an email from them (after they've asked for my order number) stating that they have refunded my money within 3-5 working days and telling me not to worry, that all my communication was outside of their office hours - I don't think so as literally, just before they took the money from my account, I had tried to contact them. I know their clocks are different to ours in China but the website states they are cincinia.co.uk..... Their website isn't even in the UK!!!! Further update 2nd March 2024... I have since received yet another email from Cincinia which was sent to me at 7.26am UK time which has followed the previous emails sent earlier this morning, from someone called Viv, who obviously has no idea what is going on. The following is copied and pasted from the email... "We have taken note of your comments about us on Trustpilot and are concerned about the issues you have raised. We apologise that we may not have been able to see the email you had sent in time for some reason. If you ask for a cancel, we'll be sure to process it as soon as possible. If it is possible, please allow us to send you 4 free color swatches as compensation. And if it is possible, could you please consider delete the review? We treasure every customer and do our best to offer customers a happy shopping experience in cicinia. We do appreciate your kindness and wish you all the best." This is now beyond ridiculous!!!! I have also already received an email prior to this one stating that a refund has been issued then this rubbish is sent. They obviously don't know what's going on and are falling over themselves to avoid bad publicity but don't check what's happening in the meantime..... Such a badly run, fake, scamming company!!! Update on 4th March 2024: Received reply on here from them, STILL CALLING ME ANNE INSTEAD OF BEVERLEY-ANNE and also stating that they do not have a website of cicinia.co.uk but when searching on Google, there it is so Cicinia - we have a website on Google here that is showing as a UK website - stop lying and calling me Anne!!!!
cicinia.com 回复2024-03-02
Hi, Anne. I noticed your order number is ZJCN2230514UK. Our site is Cicinia.com. Not UK. Please check. Thank you.
This Company Has Been Just Awesome
Good morning my name is Deborah’ and thank you so very much for the opportunity to have worked with your company because we are so excited about our dresses and l know will knock them down with these dresses that made just for us. Because it a small country town where this wedding is going to be take place once again I thank you so very much l look 👀 to ordering from you company again!! Thank You Cicinia we could have not made it without you’re help! Thank You Deborah’
Would give 0 stars if I could.
- Doesn’t honour their returns policy - Missed the deadline for sending out a replacement dress - Options were “5% refund and late delivery or cancel the order” - No complaints department or managers, customer service agents with no customer service training. I wouldn’t recommend this company to anyone. The dress didn’t match the measurements and when I wanted to return they said it would cost too much and they’d have to pay customs tax on it. Offered a 20% refund to keep the dress that doesn’t fit. I reordered and agreed a delivery date, 3 weeks later they advise they’re busy and it’ll take them longer to make. Then said they won’t have the dress ready for the agreed date and I could cancel my order or get a 5% refund and accept late delivery - after my event?? Why did it take 3 weeks before they even thought about making the dress? I’ve tried complaining and escalating but I get the same response from the same customer service agent who is rude and unhelpful.
Quality of the dress was good
EDIT TO ADD - They saw my review and sent me 25% of my money back. Quality of the dress was good, that’s the only reason I gave 2 stars. When the dress came in my daughter did not like it on her. Tried to start a return with the understanding that there would be a restocking fee and I would probably have to pay to ship it back but they wanted pics of my daughter in the dress to see why she didn’t like it, NO. Then they offered me a percentage to take it to a tailor to have it fixed, no. I finally told them I would just keep the dress because it’s not worth the hassle, they replied that they would send my money back within seven days and 10 days later nothing.
Scam artist company
I ordered a dress on February 16, 2024 as is. No changes to sizing or length. This is how they screw you with your money: I got no shipping confirmation or tracking number. I got an email stating Cicinia emailed me 3 days after my purchase requesting my size and date of my event. They never did. I emailed back asking to ship my dress as is. I get a new email asking for my event date because if I need it right away then I MUST PAY THEM $15 for expedited shipping. Really? Doesn’t it say you ship within 7 to 15 days! I haven’t heard from them. Where is my dress or my money? They hold you hostage and then DEMAND MORE MONEY from you! Be careful, don’t buy from them.
I have been trying and failing to get a refund - avoid
I have been trying and failing to return an item to Cicinia. The dress, which has come from China, is very badly made and looks nothing like the photos. Following their procedure, I have emailed (at least 10 times) but have had no reply. So I have lost £100, which is not an insubstantial amount. I am at a loss of what to do, other than to advise others not to buy anything from them. Please avoid at all costs.
cicinia.com 回复2024-02-23
Hello, we do apologize for the inconvenience. Could you please tell us your order number?
I received the dress for my daughter
I received the dress for my daughter, and it fit perfectly! I arrived on time and the customer support was great. Would shop here again.
If I could pick no stars I would
If I could pick no stars I would! I ordered 2 bridesmaid dresses, they looked beautiful online! When they were delivered they had an awful fishy smell to them and the quality was horrendous! I order a size 14 and my size 10 bridesmaid could even get it close to zipping up! There was no way that it was a true size 14! When I emailed them asking for a refund and to the return the dress stating they smelt and the quality wasn’t good they told me to wash them. I then said the quality was still poor they said to gift them to a friend! I would not accept the resolution and said I want a refund! They offered me 50% back and to keep the dress, I was not happy with this and said I want at least 75% back or I want the full 90% that is stated on their website and to send them back! They then said to send them back I would lose more money as it had to go to china (it seemed to me they were trying to scare me on losing money than to accept responsibility and give me a refund)! We went back and forward on emails until I accepted a 70% refund and to keep the dress! These will end up in the bin as I couldn’t possibly give these poor quality dresses to anyone! Order number was ZJCN2226844UK I’ve seen a lot of their response and it always seem they can’t find the order when people have left poor reviews! It was was under Samantha lees and you can use the code I have posted to find the order.
cicinia.com 回复2024-02-15
Hello, Sam foster, we did not find your order on our website. Please check carefully which website your order is from. Our website is cicinia.com, the order number ends with US
Received my daughter’s dress for her…
Received my daughter’s dress for her sister wedding beautiful! Company send emails to confirm size to make sure we hade right measurements before the dress was sent out . Also sent a email saying it was shipped out and on its way. It only took about 2 1/2 weeks to receive the dress. Will be sharing this company with friends ! Thank you
Thank you so much! 😊
Thank you so much!! Great quality dress!! Love it 💙
Very helpful in solving a problem I had…
Very helpful in solving a problem I had with a top. Stayed in touch, answered every email. Problem solved completely. Outfit very well made…
Bravo! Everyone at the wedding commented on the outfit!
From the individual attention to every measurement (double checking to make sure my measuring was done correctly) to the tracking so I knew where we were in the process, this company went over and above and helped me look wonderful for my granddaughters wedding. I have 7 grands and this was the first to marry. I know where I'll be getting the next 6 outfits! Bravo and deep thanks!
cicinia.com 回复2024-01-26
Hi, we are glad that you are satisfied with the dress. Thank you for your support and good review! Your support is our driving force ~ ~ Cicinia will bring you more high-quality and beautiful dresses!
Amber was super helpful and my dress is…
Amber was super helpful and my dress is amazing!!!
cicinia.com 回复2024-01-26
Hi, we are glad that you are satisfied with the dress. Thank you for your support and good review! Your support is our driving force ~ ~ Cicinia will bring you more high-quality and beautiful dresses!
Beautiful outfit!
What a beautiful wedding day outfit!
cicinia.com 回复2024-01-24
Thank you so much for your support and good review! Your support is our driving force ~ ~ Cicinia will bring you more high-quality and beautiful dresses, you are welcome to buy again ah ~!
I ordered a bridesmaid dress from here…
I ordered a bridesmaid dress from here after researching multiple companies. The communication through the entire process made it all worth while. I sent in my measurements and received my dress this weekend. The dress fit so perfectly and looks amazing just like the picture online. The dress is well made and even has pockets. Thank You so much for your customer service and speedy delivery!
cicinia.com 回复2024-01-24
Hi, Jessica.Thank you so much for your support and good review! I'm glad that you like the dress. Cicinia will bring you more high-quality and beautiful dresses!
Custom sizing still doesn’t fit
I had a horrible time with this company. I ordered a custom dress for a wedding that I am a bridesmaid in. The price is more than the listed cost of the dress, which I was okay with since I was getting it custom and figured that would save me some money on alterations. They asked for measurements and then they continued to ask me to remeasure as my proportions were “too large.” I decided to go to a tailor to be sure. I sent them over the professional measurements and they continued to insist that the measurements are wrong and not proportional. I insisted they were right as I had gotten them down by a professional. Then they wanted photos. I sent over some but they continued to ask for me for more. This emailing went on for over 20 emails, with them at some points saying the dress wouldn’t be able to be made with my measurements. I finally tell them to make the dress according to the measurements I had from my tailor and I wasn’t going back and forth anymore. I get the dress and the places that they said were “too large” to make to my measurements were actually fine. But the bust, the one area they didn’t have a problem with, was made extremely large. I measured it and it is not even close to the bust measurement I gave them. It’s so huge that I’m going to have to get it professionally fixed which is going to cost me even more money. This whole issue with the communication via email and then the dress not being made to all the given measurements has been very discouraging. The dress I received is nice quality and looks like the photos but the custom ordering just does not work. I was planning to use this site to order dresses for my own bridesmaids as my wedding is coming up but will not be doing so now as it’s been too much of a hassle and it’s not even right. ***The company has since reached out and has offered a partial repayment so I can get the alterations I need. ***
cicinia.com 回复2024-01-12
Hi, Jamie. We fully understand that sending custom measurements can be a huge hassle. Your dress is a custom size and the size is a bit large, to make a perfect fit for you, so we would like to get more accurate measurements if possible. We are very sorry for the unpleasant experience and appreciate your continued patience in responding. Our dresses are checked for size by our quality control department and if the measurements you provided are correct, the dress should fit. Could you please provide some detailed pictures? We will actively deal with this issue for you. Waiting for your reply.
Big Waste
Ordered a custom dress, gave all correct measurements but dress is way too small. Took over a month and the dress stunk when I opened the bag.
cicinia.com 回复2024-01-12
Hi, Kati. We value every customer's opinion, when we saw your feedback, we contacted you by email the first time. We feel sorry that the size of the dress is not suitable. We made the dress exactly to the measurements you provided, and we also sent you the pictures we took during quality inspection, you can clearly see that the size is correct. As our dresses are handmade to order, it take longer to produce and you paid for standard delivery, so it will be a little slower. We do apologize for all the inconvenience caused to you. We have emailed you to give you some solutions, please reply as soon as possible and we will take care of it for you until you are satisfied.
The dress was true to the picture and…
The dress was true to the picture and well made. I am very happy about that. However, when ordering the dress i think its better to go up one size. That just my opinion. Thanks you
cicinia.com 回复2024-01-12
Hi, Julie. We saw the honest review you gave. We are happy that you are satisfied with the quality of the dress, and if you have any problem with the size you can contact us and we will give you the best advice. Thank you so much for your support!
Dress arrived perfect as in the image
Dress arrived perfect as in the image, the measurements correspond. High quality dress, I recommend buying on this site. I'm very satisfied.
cicinia.com 回复2024-01-12
Hi, Laura. Thank you so much for your support and good review! Your support is our driving force ~ ~ Cicinia will bring you more high-quality and beautiful dresses, you are welcome to buy again ah ~!
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