Cicinia offers a complete assortment of bridesmaid dresses, accessories, and personalized gifts for the bride, all reasonably priced. Make your wedding more memorable with gorgeous, trendy, and high-quality gowns.
以上内容由商家自行提供，未经平台核实。cicinia.com（www.cicinia.com）在 OK.one 的综合评分为 3.7 分（满分 5 分），基于本站收录的 337 条用户评价，属于购物与时尚分类，口碑一般。评价两极分化：66% 给出 4 星及以上，同时 27% 打了 1 星；商家回复了 64% 的差评；近 12 个月新增 47 条。数据最后更新于 2026-10-25。
Most reviewers were somewhat happy with their experience overall. Consumers frequently praise the beautiful formal clothing, noting that the custom sizing options often fit like a glove and match website photos closely. Many people also appreciate the helpful support team members, beautiful fabric quality, and surprisingly prompt delivery times for their special events. Some reviewers were not happy with the complicated return process and unexpected fees charged for sending items back when they did not fit. A few other people also felt that the sizing was inconsistent and the garment quality felt cheap compared to what was advertised.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。Cicinia have made my bridesmaid dresses and they are such good quality . I would definitely recommend them the dresses are so well made and when you send off your order they make sure that you are happy with the colour you picked by sending an email with a picture of the fabric colour you have picked which is great customer service.
Hello Geraldine, thanks for your review. We appreciate your praise. Wish you all the best. :)
If you buy from here you can only return your dress for 90% of the price you paid and you have to pay return shipping and taxes to CHINA. To get a swatch before buying a dress they make you pay £4.99 delivery (for a swatch), which is obviously to push you to buy the dresses instead. They are transparent about the 90% only refund and transparent that you will have to pay the return fees but this 1. Doesn’t make it clear that the return shipping costs are to CHINA, and 2. Doesn’t make it right. Similar companies (Jj’s house) offer 100% refunds and return shipping to the UK. Be careful buying from Cicinia.
Hello, We do apologize for the inconvenience. Could you please let us know your order ID so we can check? Please do not worry, we will do our best to solve the problem.
Both dresses I ordered for my sister and I were perfect! They looked great and arrived on time. I would definitely order from Cicinia in the future.
Hello Erika, thanks for your review. We appreciate your praise. And we will keep doing better and better in the future. Wish you all the best. :)
Hello grushenka, We do apologize for the inconvenience. Our customer service team had contacted you via email. Please do not worry, we will do our best to solve the problem.
I was very apprehensive ordering custom sized dresses. But even before I went down the route of custom size the team were excellent with my order and amendments (I change my mind a lot!) The team are very supportive of you when purchasing and make sure it is right before the dresses are made. The dresses arrived and they were of great quality (my partner works with fabrics and was nicely surprised at how nice the dresses were) I absolutely love them and the custom size was more or less spot on (but that's just because my bridesmaids added an inch to the bust as they wanted to wear a bra) I would highly recommend these dresses and company!
Hello Claire, thanks for your review. We are sooo happy to hear that and we will keep doing our best to offer customer best shopping experience in cicinia. Wish you all the best.
This dress is absolutely spectacular. It fix perfectly and the material look beautiful same as the picture
Hello Fatmata, thanks for your review. We do appreciate it. We will keep doing better and better in the future. :)
Ordered a dress for my daughters prom, I placed the order April 25th to be sure the dress would arrive and I'm so glad I did as it only arrived on Saturday June 4th. We chose custom size order as my daughter measurements didn't fall into any of the regular sizes, I did the length very wrong but emailed them straight away to inform them of my mistake and they emailed me back quite quickly to say its fine they have received the correct size and would make the dress. The dress arrived in a very small bag which means I'm going to have to get the dress steamed and I need to get the waist taken in slightly but I can honestly say the dress is amazing! My daughter is over the moon the quality of the dress is lovely. My friend is getting married next year and I have already recommended this company to her.
Thanks for your review and advice. We will try our best to make the improvement in the very near future. And appreciate your recommendation. Wish you all the best.
This dress is beautiful and fits me perfectly. At 6 ft tall, it falls to the floor precisely as if custom made to order, though it was just a regular size 6. I ordered using standard shipping and was pleasantly surprised to have it arrived just 7 days later. Would've been a 5 star rating, but it's not a pure white, as shown in attached picture, the material has an ultraviolet hue to it. A gorgeous dress, I will wear it as a bride this summer. Would include a pic of me wearing it, but it needs a steam press after shipping. Very pleased with Cicinia and will recommend to others.
Thank you for the review! Please do not hesitate to mail us if we can be of further assistance.
Customer Service was really good. Although both dresses arrived just stuffed into a plastic bag extremely crushed even a steamer couldn’t remove, I eventually at the risk of of damaging the dresses ironed with a pillowcase over them , not an easy job as they are very heavy and slippy , I found this really stressful, the end result though and once doing our own alterations the dresses look ok and worked for the occasion. A little aftercare for the dresses packaged better would have saved a lot of time and stress… saying all that you get what you pay for so I would say they are value for money
Hi Laura, thanks for your review and advice. We will surely make improvements in the very near future. Really appreciate your recommendation. Please do not hesitate to mail us if we can be of further assistance.
Ordered a made to measure dress for my daughters prom. Great choice of dresses and colours. It arrived yesterday, ahead of the date I gave them. The quality of the material is superb. The quality of craftsmanship is beautiful. Great communications throughout. A very personal experience. Only slight moan is the packaging. If it had been sent in a box it wouldn’t be so creased! However we have time to hang it for the creases to fall out. Would definitely recommend to others.
Hi Nicola, thanks soooo much! We will improve the packaging very soon! Lovely day. :)
Great customer service - slight delay due to covid but customer service department answered any questions promptly - lovely dress with great quality, style and colour would definitely order again
Hi Nicola, thanks for your review. We do apologize for the delay and will surely make improvements in the future. Please do not hesitate to mail us if we can be of further assistance.
Their return policy is frustrating due to it being shipped back to China so shipping is very expensive. But you can custom order down to every measurement. However it is a all women owned company who started from the ground up. They email you back to stay in contact. Loads of selection for dresses.
Hallo Kelly, We do apologize for the inconvenience for your order. We will surely make improvements in the future. Sorry again.
After ordering my bridesmaids dresses to be made to measure well in advance they arrived two days before my wedding! Communication is abysmal. Tried numerous ways to contact and have to wait days for a response. Pointless having a phone number on the website as it just comes back constantly busy. And to top it off when they did finally arrive, two of the dresses came in completely wrong sizes even though I had confirmed sizing for all three dresses twice! I was sent a 7 years old dress in what should have been a ladies size 12 and vice versa! Length on two of the dresses was also inaccurate and far too long. Would not recommend at all!
Hallo Jade, We do apologize for the inconvenience for your order. We will surely make improvements in the future. Sorry again.
Received a damaged dress that can’t be worn and sent pictures to Cicinia. Have since purchased a new one elsewhere as to be honest we weren’t impressed with the quality either and do not wish to pay out to get it fixed. Cicinia have said it must have been damaged by the shipping company despite the packaging being intact and offered us a 50% refund or for US to pay to return it. They’ve also said they’ll only pay when they receive it and not when we post it back and send them proof… which is likely to take weeks as it’s got to get to China. Terrible customer service, AVOID this company. Not yet resolved so I’ll update my review if anything changes to be fair to them but very disappointed so far and really regret ordering from this company. EDIT - Order reference is ZJCN226704UK
Hello Michaela, We do apologize for the inconvenience for your order. Could you please tell us your order ID so we can check? Please do not worry, we will do our best to solve this problem.
Ordered 3 swatches and they sent them to the wrong address. Made contact to ask for new swatches and they declined to do so and also to refund me for the items. So glad I made the purchase from PayPal as I was able to get my money back. Horrible customer service. Also recently received an email from the customer service supervisor who advised me that the fault is not theres. I have copied that section of email. below. Yollanda Tue, May 17, 3:22 AM (1 day ago) to me Hello Molly, Here is Melinda, the manager of customer service team. First, please accept our big apologize for the inconvenience for your order. And then, I looked into the whole communications during you and Hebe. We think it's not all of our fault. We shipped out the swatches the second day after your order and then it was delivered to the shipping address:
Hello Molly, First we do apologize for the inconvenience for your order. As we said the previous long emails, we sent the swatches to the shipping address you left in your order. And after the parcel was delivered, you sent us your "Right" address and ask us to reship them? You have the right to leave us unreasonable one star review, but the truth is we had done what we could.
Awful customer service communication I haven't even received the dresses yet. I have ordered 4 bridesmaids dresses a month ago. I was asked when my occasion date was to make sure the dresses would arrive on time. I was assured the dresses would be delivered by mid May for then to be told there were still making them and the actual delivery date would be 3 days before my wedding, which doesn't leave my bridesmaids any time for any eventual alterations that would need to be done on them. Now they have stopped replying to my emails and are ignoring me.
Hallo Roseanna, We do apologize for the inconvenience for your order. We will surely make improvements in the future. Sorry again.
If I could give 0 stars, I would. I ordered some swatches from them and paid £6.99. Radio silence. Then they stopped me commenting on their Facebook page. So I had to go via Instagram. I got my money back but no apology or explanation as to the status of my order or why 3 strips of fabric hadnt been posted. Rude company with awful customer service skills. Appalling. Do not use. Go to a real shop for your dresses. Not these clowns.
Hello Emma, Sorry for you inconvenience for your order. Your order was sync failed to our ERP system so they did not find it when they arrange shipping. We have refunded in full for your order. Apologize again.
共 337 条符合条件的评价
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