DHgate

AVOID ... a scam

AVOID, Avoid, avoid. This is a follow up to my review because now they want to appear on the level offering to contact them on their website to resolve the issue. They did not say that I had contacted them MANY times, and their answer was that the tracking record indicates it was delivered, when in fact it was not. Then they suggested to check with UPS. So, UPS had an issue with ONLY their package from the many they deliver to me, Ridiculous! So DHgate if you are reading this, if you want tor resolve the issue properly, issue FULL refund of total amount charged including the shipping charges, and ONCE you do that I will follow up with another post to the fact, and change my ratings.

Fake sellers all over dh gate

Terrible company.ordered a football top and out of stock got offered different one and said its supposed to ship between 3 and 5 days 15 days later still not shipped so asked for a refund and they refused.

FAISAL沙特阿拉伯 · 写过 1 条评价 · 体验于 2026-04-28 · 发表于 2026-04-28

URGENT

URGENT: Formal Complaint Case I.D. 542580 | Order #[316906445840] | Extreme Professional Negligence ********************************************* I received used shoes in poor condition on March 15th. When I wanted to open an early dispute, your system forced me to open the dispute after March 26th. Then you ruled that the post-sale period had expired, sent my money to the seller, and asked me to negotiate a refund with the same seller who unjustly holds my money and refused to refund me! Is this customer service?

Great prices

hannah allen英国 · 写过 1 条评价 · 体验于 2026-04-23 · 发表于 2026-04-27

DHgate Analyst admits the return is "High Risk" but forces it anyway. Case #317723479847

I have historically loved my experience on DHgate, but the mediation process for Case 317723479847 is dangerously incompetent. The Facts: 1. Verified Fraud: DHgate’s analyst, Rik, has already VERIFIED that the seller shipped the item in bad faith and that the product is material fraud (peeling synthetic instead of leather). 2. Documented Threats: The seller has explicitly threatened in the chat to refuse the refund and sabotage the return. 3. The "High Risk" Admission: My analyst, Rik, actually messaged me saying the return is "high risk" and he "won't be able to refund if something goes wrong." Despite admitting that a return is "high risk" and that DHgate cannot guarantee my money back if the seller sabotages the package, they are REFUSING to provide a "No-Return Refund." They are knowingly forcing a loyal customer into a trap where I could lose my money AND my shipping costs. I have been denied a supervisor to review this logical failure. If DHgate continues to protect this seller over a verified scam, I will be closing my account and processing a full $241 chargeback with my bank. Fix this before you lose a loyal customer for good. UPDATE REPLY to CS: I have already added my 1-star review to that 1.6 average. I will not be 'Contacting Us' through the same app that is currently stonewalling me. Either a supervisor resolves this with a full. 'No-Return Refund' today, or I will let my bank handle the full $241 recovery

Wrong order sent.

Ordered two rugby tops, one in army green and one in lilac. Received my order to find a white one and a navy one. Contacted the seller 'aaa99901' . No use at all. Screenshot the order and sent photos of what I received. They still said I was in the wrong. Ever so convinently the chat timed out and I couldn't connect to the seller. Opened a dispute, sent photos of the order, products I received and the postage label. I'm going around in circles. AVOID AT ALL COSTS!!!

Unfortunately I have not purchased from…

Unfortunately I have not purchased from Dhgate for a few weeks now, because the price that's listed isn't the price you will pay. KC informed me that I'm supposed to pay extra not just the listed price which includes taxes and shipping. So I can't buy from DHGATE because I can't trust them. Shame.

Nuno Costa荷兰 · 写过 9 条评价 · 体验于 2026-04-14 · 发表于 2026-04-26

Paid almost 50 euros on 14 april

Paid almost 50 euros on 14 april, they keept my money and are saying that they didn't received it ??? The money went out of my account. They don't have even a costumer service contact. Stay way from this. Scam

AVOID this scam

AVOID, Avoid, avoid. I ordered two black bolo tie for a friend. The order indicated one to two months to deliver. And now I know why. So that after one month the payment is released, and they give you the run around for an order that never arrives. Then they have the audacity to show, what I have to assume fake or manufactured delivery record. Basically, a scam from China. Order not deliverd four months later and money lost.

The clothes are authorised and perfect…

The clothes are authorised and perfect but order a size bigger I.e.large get extra large

this company is leading a scam ring and instead of happing the customers they only halp the seller, why

so i ordered a phone from this company on 19/10 2025 i pay $144.10 USD from a seller name cutting-prices PO#3144286907006, please stay away from this company, this company is leading a scam ring and instead of happing the Customers they only halp the seller, when i received the phone was about 25 so i try to change the phone but the phone can not change the seller did find away to change the phone and sand to me even do he know that phone can never be change again he sand it me any way, so fight away i want to DHGAT website and the same time i received and email from the company asking me if i am not happy with the idem i should fill for dispute so i did and the same time aske me to communicate with the seller so i did and when i was communicate with the seller they released the money to the seller, so now the seller the same seller who find a way to change the phone the even do he know the can never be change again, the same person have to agree to give me a full refund so instead of helping the customer this company only help the seller to scam the customers. i get a new email address i what DHGAT website i gave them my new email address about a week ago but to day i try to san in but i can not get in they have my new email address but i still can to get in,

DHGATE are fraudulently pricing items

KC informed me that. Advertised DHGATE prices, which include shipping and taxes are NOT the actual price of your item. When you get your item at the post office I have had to pay additional customs charges (TAX) SO NO. DHGATE do NOT pay sufficient taxes on the items you are buying. YOU THE BUYER HAVE TO PAY THESE TAXES. So don't be fooled by the pricing that's advertised by DHGATE this is a fraud. KC informed me it's my ' tough luck ' that I had to incur additional charges to my purchase. And for ME to contact customs and ask why DHGATE and the seller didn't pay the tax on my items. !!! Not my job..... This is the third consecutive time it's happened to me buying from DHGATE. Not good business. I've subsequently seen another item I want to buy, but have not made the purchase because I fear the listed price is not what I'm going to pay. I informed KC of this, all KC said was. ITS UP TO YOU I DONT CARE IF YOU BUY OR NOT. Then KC left the chat. NICE HUH. So I won't be buying from DHGATE anymore. Bad business for them. I will buy else where. Somewhere where the prices advertised are the prices that you pay.

Seller Scam and No Real Support from DHgate

I had a very negative experience with a seller on DHgate called BrandShoeSupplier, and unfortunately the platform did not provide any real support. I placed multiple orders, and due to the seller’s poor handling of shipments and tracking, one package was lost. I paid $187, but only received a partial refund of $105.02, leaving $81.98 unpaid. The seller provided incorrect and unrelated tracking numbers, which created confusion during the dispute. They also admitted they owed me the remaining amount but refused to refund it unless I deleted my review. Recently, they even asked me to delete a review from an account that is not mine in order to receive my money. Despite all this, DHgate did not resolve the issue. The case was handled using irrelevant delivery information, and the missing refund was never properly addressed. DhGate have the conversations with seller and me, all the threats and misconduct, I opened 3 different cases about the same and nothing happened. This experience shows a lack of buyer protection and accountability on the platform. Sellers can manipulate tracking and reviews, and customers are left without a fair resolution. I would strongly recommend being very cautious when purchasing from DHgate, as my experience has shown that support is limited when problems arise.

WOW this company is beyond bad!

WOW this company is beyond bad! Ordered something a month ago.... they say it will take another month for delivery... Don't waste your time, they're not cheap and you'll get your stuff whenever... maybe if you're lucky! FUNNY! On here they reply to negative comments but on their site its impossible to talk to someone... anyway I've waited more than a month for my order and now it looks like I have to wait another month.... total joke!

Ihsan英国 · 写过 1 条评价 · 体验于 2026-04-23 · 发表于 2026-04-23

AMAZING ORDER AND REFUND AND DELIVERY!

Laurie Berggren美国 · 写过 2 条评价 · 体验于 2026-04-20 · 发表于 2026-04-22

I received the wrong product - no help received.

DO NOT GET INVOLVED WITH THEM. I received the wrong product. Undeniably. I had pictures. The seller gave me the run around. The dispute resolution team said "Unfortunately, the evidence provided is not valid enough to support your claim." And all of their correspondence is through their system which is not at all intuitive and doesn't go to your email. One of their service reps told me I need to check in more often so that I can reply more timely. Not user friendly. After this initial review they suggest I contact them through their system. Never. Cutting my losses and hopefully my experience will warn you off of them.

KC the representative informed me that…

KC the representative informed me that the price advertised by DHGATE may not be the price you will actually pay Upon delivery I have been charged extra for shipping by customs on my 3 last orders. Therefore the price DHGATE advertise is not the price you will pay KC told me it was my tough luck Thanks KC I won't make anymore purchases if I'm not paying the advertised price. Including shipping and charges.

QueenSako瑞士 · 写过 11 条评价 · 体验于 2026-04-22 · 发表于 2026-04-22

I love dhgate!

I love it so much! First time ordering on this app I cant believe dhgate has so bad reviews xd its just an app, just be careful ordering on people with less „selling“ Its obvs lol

Paul Graham英国 · 写过 1 条评价 · 体验于 2026-04-17 · 发表于 2026-04-20

Avoid this company placed an order…

Avoid this company placed an order checked delivery time as needed items for a wedding. Paid for items. Shipping date passed tried to contact seller no response not replied to any messages item still not shipped. Customer services are a total waste of time . They allow sellers to act how they want because DHgate make money from the sellers please avoid at all costs there just a shipping agent your playing Russian roulette with your money

KC representative DHGATE name and shame

I was informed by KC the DHGATE representative that just because an item on the DHGATE website is advertised ( including shipping and taxes) That this may not be the actual price. If customs in your country decide to add tax onto the product that you buy. YOU the customer are liable for the tax. Even when DHGATE advertise that shipping and taxes are included. So just because DHGATE advertise an actual item don't think this is the overall price you will pay. I've paid extra on my three previous purchases. KC didn't care about this and basically stopped the chat with no solution. Strangely KC didn't want a review for his extremely helpful service ( sarcasm ) I want to purchase another item but won't buy , because the price that's advertised is not the price I will be paying upon delivery. I reached out to KC as DHGATE requested. But I was let down. One star DHGATE.