Most reviewers were let down by their experience overall. Many consumers frequently complained about poor build quality and persistent hardware failures, noting that screens, cameras, or charging ports broke shortly after purchase. People also encountered unhelpful customer service teams and entirely unresponsive warranty support when attempting to resolve these frustrating problems.
Though some customers mentioned positive experiences, such as receiving prompt replacements from support, enjoying reliable battery life, or appreciating solid device construction, these instances were less common overall. Buyers also pointed out that certain budget models provided functional features and decent network download speeds for everyday use despite the general drawbacks.
Doogee s90pro. 8 months old. Bad warenty and costumer service.
First i hat problems With the speaker. Then the screen lock when i put the phone to the ear, it jumped in and out of menys while i was speaking. Then i dropped my Doogee s90pro in a bucket of water when I had to wash my car. phone was in the bucket for a maximum of 10 sec.
when i got it up there was water under the display and the touch screen did not work. The top of the screen is loose.
The place where I bought the phone
Wrote to Doogee about the problem, they said it was not waterproof. So that was beyond the warranty.
According to the data sheet, it should have IP68, IP69K, and MIL-STD-810G certification and according to their advertisement, it should be able to lie for 14 days at a depth of 1 1/2 m and so strong that can withstand any shock.
had convinced my workplace to buy dooge tel as they had to be robust, fast and cheap.
Had convinced my workplace to buy dooge tel as they had to be robust, fast and cheap
They would have bought 150 tel from Doogee. When we needed new ones, but i managed to stop it again because of the problems i had.
DOOGEE 回复2021-01-05
Sorry for the unpleasant experience. Let me first explain that our rugged mobile phone has undergone rigorous testing when it comes out to ensure that it can be used as described in our promotion. Unfortunately, there are often customers who place their mobile phones in the water without guaranteeing that the waterproof plug we designed is tightly closed, so that water will still enter from the charging port/sim card slot. We will analyze the specific causes of water ingress during maintenance. If you don’t mind, you can contact my email address and I will arrange a test for you to determine the cause of water ingress. My email address is: [email protected] .
Aliexpress and doogee are Just Chinese rip off merchants.
Can’t believe the Chinese can sell us this garbage and when they fail, which they do, the Chinese Just say ‘oh sorry’
No warrenty, aliexpress is a scam.
Phone was fine for 4 months, just do a credit card chargeback, problem solved and you get a free phone
DOOGEE 回复2021-01-05
Sorry for the unpleasant experience. Can you tell me your order information? I will communicate with your seller and solve your problems for you.
The worst all over. I got the phone after 3 months and the color was not that I have chose. I contact them and never replied. After one month of use, the screen is burnt.
The are thieves NEVER buy from them.
Dirty dirty dirty
DOOGEE 回复2021-01-05
Sorry for the unpleasant experience. Could you please send detailed information to my mailbox? I will try my best to solve your problems. [email protected]
Doogee ? , Doogee behave like cheeky crooks ! Spend your money on a reliable brand.
Doogee there phones look great ,there quality is miserable,there customer care and after sale is not existing.
Have bought my phone on Aliexpress from "Doogee Factory store France" ,it was ship from "France" warehouse .
Order ID: 3002738184766632
After on wrapping and turning it on for the first time ,immediately I had problems the Wifi reception was terrible .
1 meter from the router ( in the living room ) there was reception 1 or 2 strips further away reception non reception on of on off.
Contacted The seller on Aliexpress message center "Doogee factory store" not responding ,opened a dispute and suddenly there he was ,demanding photo after photo ,made them every time ,then he started asking for video's more videos do turn the wifi on of in a video ,trying to get rid of me .In the end no there was nothing wrong with the cellphone no refund.
Aliexpress stept in and made a offer to refund € 63 ? that phone cost €230 ,I had no time to respond the seller closed the dispute and wanted to refund, but the phone had to be send to China and then I would have a full refund .
BUT ! I had to pay the shipping cost to China €93 and Chinese customs duty €32 ( remember bought the phone in France )
I rejected that .
Have taken the phone to a local repair shop ,they fix it in 40 min the Wifi cable connector was not attached properly ,new cable €2 and €55 labour cost ,and the phone is working fine now . Service of Doogee not existing, keep away from them, they behave like cheeky crooks,spend your money and a other brand . Doogee never again !
First of all english is not my native tongue so sorry for grammar errors. Bought a phone from them for my brother as a chrismas gift in september, the delivery was very late i first got the phone in january which im pretty angry about, i wrote their support many messages for weeks and they just sendt a tracking number. then after finaly recieving the phone and giving it to my brother in january, my brother then accedently put his simcard in the simcard slot without the tray and it got stuck(he is not the best with tech) which is also why im getting him a phone which is sturdy. i then contact their support again, i write the numerous messages over a few months but recieve no answer at all. so now im stuck with a brand new phone which cant be used, i even wrote them ill gladly pay for repairs of a replacement phone, but no answer at all. dont buy from these people they just take your money and if anything is wrong with the phone they will ignore you. worst experience ever.
Pre-ordered a S90 pro in March of 2019. Received it in August. From day one the camera wouldn't work, it wouldn't text pics, the night vision didn't work. Emailed the company, they emailed me some patch codes. Tried that, still no fix. They said to send it back, did so in November. Was delivered to them in China, but they claimed customs didn't notify them even though I sent tracking info and emailed then every week. Finally on March 25th of 2020 customs is now returning the phone to me. A whole year with no phone and no help. They claim they can't send a new one to me unless they get the old one. It cost me $70 to send the old phone back the first time. Now they want me to and it back again... Terrible customer service...don't buy from them....
Stay away from this company, I ordered a phone and a headset from them back in Sep 2019. It is now end of January and I haven't received anything from them, nor my money back.
When trying to contact Customer Service, they said they never received my money, which is a lie. I sent them the proof that my card was charged and they stopped responding.
Do yourself a favor and buy from somewhere else, unless you want to be scammed. They took $470 from me and not product or anything
I waited over a month for the phone. After 2 weeks, the main speaker got out. The cost of shipping the warranty is 1/4 of the phone's total. I DO NOT RECOMMEND
buy your Doogee phone from Aliexpress or another similar vendor, at least that way you can post a complaint if the vendor does not live up to delivery timeframe promises. Doogee's official website delivery times are NOT ACCURATE, and their customer service will tell you to be patient when they don't meet them. No way to leave a public post to warn other customers on their site either.
I love their phones but the customer service on their site is a HORRIBLE. I was promised seven to ten day delivery and did not receive my order completion email for almost ten days, then another week for the courier to pick it up, now apparently the flight from Asia to Canada is taking more than ten days because the package tracker has not been updated since then. A month and a half and still waiting.
Dont waste your money. I bought the s60 and after 6 months im ready to bin it. First of all it doesnt charge off the wireless charger i bought together with it. There are too many buttons on the side so whenever u pick it up, u end up taking a photo. Next, the phone wont let u download certain apps, such as Barclays, or The AA. Im assuming this is some security setting because the phone is from China. My phone sometimes starts turning itself on and off.
I wanted a rugged phone that would be alright on a building site. This is not the phone. The reviews on these like tech sites have to be complete fabrication. This phone is simply crap.
Great products but absolutely the slowest shipping i have ever seen. If you dont need the phone right away and can wait 2-3 mth to get it then buy here. Just dont expect a reply from customer service when you ask them why it hasnt been shipped. I will definitely go elswere to purchase my doogee gear from no on.
Unfortunately, this is either a scam or a very bad company. I ordered a phone almost two months ago and it still has not arrived. Seems like they refuse paying back. They answer in broken English to some of my emails (not all) but the support is not way below the Northern American standard
Absolutely horrendous company who have taken $469 from me and two months later I still don’t have a phone from them. Customer service doesn’t respond or if it does it seems to be manned by children who provide infantile messages. I have asked for a refund 3 times and threatened with police but they are ignoring my refund request. They have now allegedly shipped the phone through 4px which from all online reviews is a scam. AVOID DOOGEE AT ALL COSTS THEY TAKE MONEY AND DONT SEND OUT THE GOODS
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